The Office Crowd Omdömen 

Ordered a steelcase leap v2, chair came in 7 days, been using it for 2 weeks now, great investment.

I don't understand the reviews when this was my experience, they're worth the try

I wish I had read reviews on trustpilot before making an order with The Office Crowd.

I ordered an office chair with The Office Crowd on the 24th of April 2026 and within a few days, after learning of a change in our financial situation, requested to cancel my order.

I got a response back the same day saying that they will forward on to the team responsible for cancelling and process my cancellation. Felt like a good resolution, right? (This is before any shipping whatsoever)

And then my cancellation was never processed. Multiple follow up emails (before shipping) and unanswered phone calls before the chair finally arrived. Now I'm trying to process a return (which could have been completely avoided) and have a big box in my hallway that I can't open or do anything with. I'm really not confident that they will respond to my request to return within their 14 day return period.

So yeah, pretty frustrating experience.

I took quite sometime to pick the right chair and The Office Crowd had it at a great price (RH 400 chair).
My order arrived swiftly, delivered via FedEx. I was kept updated all the way with the delivery. Communication was great and email updates.

*The Chair*
Was immaculate! Seriously it looked new! With so many adjustable parts, i finally got it set up to my needs. Very comfortable when you have a desk job!

*The Customer Service*
I noticed the balloon lumbar pump was missing. I dropped them a note saying that everything was great but that part was missing. Within a few minutes I had a reply and they were on it! 48hrs later, the part arrived.

*The End Result*
100% will buy any office needs again from The Office Crowd. Credit to the whole team who made my purchasing experience awesome.
Things can go wrong and it's how you fix them. They did everything right.

from an extremely happy customer :-)

I ordered replacement arms for my office chair. After I placed the order I looked at the reviews and worried I was going to be dissapointed. Quite the opposite, I ordered them on Thursday and they arrived on Monday, well within the 5 business days.
Very happy, and the new arms fitted to my chair perfectly.

I chose this company because the proposition is strong and I liked the idea of a more sustainable way of purchasing a refurbished chair .

However, my experience has been consistently disappointing.

The first chair arrived in a condition that did not reflect a refurbished product. The legs were scuffed with exposed metal, there was a visible tear in the fabric, and there was a lack of adequate protective packaging around key areas such as the legs and wheels. It felt less like a properly restored item and more like a used chair that had been sent out without sufficient quality control.

While an exchange was eventually arranged, communication throughout was inconsistent. I was advised that senior team members would follow up, but no response was ever received from them directly. I had to chase multiple times before a replacement was issued.

The replacement chair itself was acceptable, but the process around it remained difficult. The boxes used are extremely large, and in my case, navigating them through a narrow hallway with existing back issues was not straightforward. Despite this, deliveries were made without requiring a signature and were left on my doorstep, which created additional inconvenience and risk.

There also appears to be a lack of coordination between the company and their courier, FedEx. Delivery dates changed without warning, and the system did not allow for meaningful rescheduling.

More concerningly, a further shipment has triggered in error and one of the team simply said she no idea what miscommunication has happened here. Despite multiple requests to have this cancelled at source, I was advised to “reject the delivery” instead. This effectively shifts the burden of resolving the issue onto the me (their customer), which is not reasonable particularly when dealing with large, heavy items.

At the time of writing, the shipment is still active and I have not received any confirmation that it has been cancelled..

The concept is strong, but the execution falls short in ways that create unnecessary friction for the customer. Based on this experience, I would not recommend the company in its current form

Not bad, but could be better. I did have to chase as after the 5-10 day processing time for the UK was up, I still hadn't heard from about whether the chair I had ordered was on its way. Reading the other reviews here I was worried, but then pleasantly surprised when they responded within a day and a couple of days later I received a notification to say that my chair was out for delivery. The chair itself seems in good condition, with some bumps and nicks as other reviews have stated.

Part order arrived, chased for a month then told rest wasn't in stock and they didn't know when it would be. Watch out as they operate a number of sites under different brands. Look for @Saxen in the contact email.

Awful customer service, purchased 3weeks ago but not even received a single update while promised to deliver the item 5-10 working days! And still not refunding my money!
Don't waste your money!

I placed my order the 18/02/2026, and almost 9 weeks later I am still yet to receive my order. I have reached out twice to ask if I am still receiving my order; the first time I received a generic email back confirming that they are working through a backlog, and the second time I got no reply. I wouldn't waste your time.

Ok, wow! Firstly, I must say, I was shocked and saddened for the company to see all the poor reviews, why? because I deliberately installed trustpilot on my phone to write this review.

To address a couple of issues raised consistently in the reviews: As far as Coms were concerned, I received notice of my purchase order and that it could take up to 7 - 10 days before being ready to dispatch. I had one notice after that to say it was nearly ready and then a final notice to say it had been dispatched and on its way. All told about 12 days. Personally, I was happy with coms and it did what it said on the tin, so to speak.
I never read any reviews prior to installing trustpilot or at the time I purchased the item. I had no great expectations about the item being perfect as it is a refurbished item.
As far as delivery is concerned, it arrived on time once tracked and I could not have been more pleased as brand new version would have cost me double the price.

I have been using it for two weeks now and am beyond thrilled with it and why I felt compelled to install trustpilot and given a 5 star review. I love it and so does my back, for that reason alone, for me, worth every penny and the wait, which is why it was so sad to hear of others disappointment. However, people are less likely to write glowing reviews because it seems that, in our digital world, it is an endless request from most retailers and who has the time. I felt I had to review this because of the difference it has made to my working life.

Ordered chair 16/3/26, 10 day delivery window. Today is 10th day. I have contacted via email, phone and chat bot several times for an ETA, no response at all. I have now raised a complaint with trading standards as when I look at my account with office crowd order has not been fulfilled. Do not buy from this company as there is clearly a problem. Which needs investigating. I have sent yet another chat bot and email to cancel order, that probably won’t be acknowledged either. Steer clear

I purchased 2 Humanscale dual arm monitor stands from The Office Crowd in August last year. When they arrived one was missing the clamp screws so was unable to be bolted to the desk. I contact them and was asked to send a picture identifying the missing part. I did this and was promised that replacements would be sent out immediately. This never happened, and despite 3 email chases I have had no response nor have the parts arrived. Please think twice before using this company as, if you have a problem, it will not get resolved!

My experience with the company is a bit mixed, but I don't think there is a fundamental problem with them, they just seem a bit overextended to be honest. I ordered an office chair and asked for it to be delivered after a certain date as we were going to be away. The date we would return was three after the order so there was plenty of time for the chair to be renovated and scheduled for delivery in the week we were back. I received and email two weeks after my order saying they were getting the chair ready. Then I heard nothing. I was unable to get through on the telephone despite leaving messages. I emailed and eventually heard back after chasing twice. It was now over a month since the original order. I really needed the chair as I was having back problems. I requested that my Office Crowd order was cancelled and that a refund was processed. They told me the chair was going out that week, but I told them it was too late and I needed to get on with it. Whilst waiting I sourced a different supplier who took my order and delivered the chair four days later. To be fair to The Office Crowd, they processed my refund within two days and I have been notified by PayPal that the refund will be with me in a couple of days.
I am sorry that it didn't work out with this company as I really like the idea of refurbishing office equipment which often ends up being discarded. I think they are genuine enough, and I have no complaints about the way they handled the refund, I just wish the communication had been better through the order and delivery process. I do not get the impression they are dishonest in any way, just perhaps not as efficient as they would like to be. I wish them luck in resolving those issues as it is a great idea for a business.

Thankfully avoided the extreme long wait times and ghosting experienced by others.

Update emails received with thanks.
Item received in 7 days.
Received today with excitement!

Saxen scoop chair, pretty nice and solid.

However the chair was extremely noisy, any sort of movement made the back click and clack. No good!

Aside from my own tinkering (!), I reached out for a solution, was offered advice quickly. The problem was isolated and maybe something I couldn't fix myself. A replacement was offered quickly and without question.

I've been really impressed with the level of service.

Cheers!

Wow. What an absolute horror of an experience with this company. No communication on when to expect a delivery, no instructions, sent the wrong bolts and tried to argue they were correct and no accountability taken at all. Don't order from this company unless you want a whole lot of stress and headaches.

I bought a RH Logic: 400 High Back Office Chair which is claimed to be refurbished to the highest standard. It's not, as the main lift ram does not work, you have to stand up, put your foot on the base and pull hard to get it to go up. It needs replacing, and if it had been checked/refurbished it would have been obvious. I will do it myself because their customer service is pretty crap, you do finally get answers if you persist, which I needed to, to try and get an answer re delivery date. It took over a month, which support seemed clueless about, as they said the day before they were waiting for a new headrest and it turned up the day after, so I think they just say any old crap on the chat.

I ordered a chair on the 16th Jan 26, still not received it 10th March, I had an email from them at the very start to say that there was a bit of a delay but it will be shipped next week. Since then they won't even reply to my emails. This is the 8th week and I'm not really sure where to go from here.

Please don't listen to the comments about this company being scammers, they're not. What they are is a small team that have been overwhelmed with lots of orders.
After 7 working days and reading the comments here I reached out just to see what the situation was, I got a pleasant email out of hours to tell me they will check first thing in the morning, only to find I got my chair the next day!
In the day and age of Amazon we have come to expect everything straight away but you just need to be a little patient here...it will be worth it!

Delivery: was fast from the point of tracking I.e. next day from warehouse by PDP. They send you an email when the item has been collected from warehouse and delivery estimate information.

Packaging: Well packaged in a sturdy box and bagged up.

The Chair: The chair I got was in great condition no real signs of heavy use.

Refurbished? Now this is my only mark down, when I removed the bagging from around it there was quite a musty smell. Under the chair seat pad there was signs of dust upon old oil, but this is not a big issue to me. A bit of Febreze and a wipe down did the trick.

The website: Is fantastic and professionally made but the tracking of the chair doesn't seem to work. It still says Status: unfulfilled.

Customer service: I got my email replied to pretty quicky and had a friendly reply.

Overall, if you wait a little, you get the product you see on the Web page. If you can't wait or are in a rush, go to Amazon, and have fun returning cheap Chinese dropship chairs where the cushioning goes flat two weeks later.

Advice: If you are coming towards the end of the 14 (working days) reach out with a friendly email.

Sean

Absolute trash. Sent me a broken chair and smashed office drawers. Then started ignoring my emails. Garbage, garbage company with zero care about customers.