I really like this app. The videos are short and sweet. The facial exercises are so lovely and it’s nice being called beauty each time. I had some billing issues but customer service was extremely... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Estoy cada día más sorprendida con esta aplicación que promete enseñarte ejercicios de fascia y tips interesantes sobre yoga facial y no puede ser más decepcionante por lo básico del contenido y enci... Se mer
Företaget har svarat
Impressive how fast the email responses are — the “within 10 minutes” claim is genuinely accurate. The platform is also very intuitive and easy to use, as long as you stay consistent with it. Overall,... Se mer
MaxBeautyTeam est très professionnel car ils m'ont rembourse de suite, l'abonnement que je n'avais pas du tout souscrit.... Je les remercie du fond de mon cœur ❤️ de la France 🇨🇵 et extrêmement... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
MaxBeauty is a comprehensive online learning platform designed for those seeking trusted, expert-led education in skincare, haircare, and face yoga. Our mission is to provide more than just beauty advice—we offer practical, science-backed solutions that deliver real, lasting results. Every course we develop is built upon proven techniques, carefully curated in collaboration with certified dermatologists, experienced trichologists, and renowned beauty professionals who bring years of expertise into every lesson. In a world overwhelmed by fleeting trends and viral beauty hacks, MaxBeauty stands apart by focusing on what truly works. Our content is crafted to help you understand the fundamentals of skin and hair health, empowering you to create routines that are both effective and sustainable. Whether you're looking to refine your skincare regimen, address specific haircare concerns, or explore the holistic benefits of face yoga, you'll find resources that are thorough, practical, and tailored to your needs. At MaxBeauty, we believe education is the foundation of beauty. That’s why we prioritize depth over hype, offering you clear, professional guidance that you can trust. With our expert-led courses, you gain the knowledge and confidence to care for your skin and hair in a way that aligns with both your personal goals and professional standards.
Kontaktuppgifter
Verzika Limited, Georgoiou A, 83, Cyprus, 4047, Limassol, Cypern
- +1 (215) 434-6052
- support@themaxbeauty.com
- themaxbeauty.com
4,3
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The programme is personalised and nice
The programme is personalised and nice, also the support team are gentle, helpful and caring.
8 april 2026
Omdöme utan inbjudan
Great app
I really like this app. The videos are short and sweet. The facial exercises are so lovely and it’s nice being called beauty each time.
I had some billing issues but customer service was extremely responsive and the issue was cleared up really quickly.
28 april 2026
Omdöme utan inbjudan
Poor experience
Poor experience, had to deal with unauthorised charges from this company. Never received one email from them to resolve the issues.
20 april 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Hi Kateryna,
We’re sorry to hear about your experience — we understand how concerning unexpected charges can feel.
MaxBeauty works as a subscription service, and renewal terms are shown before completing a purchase. A confirmation email is also sent after signup, although in some cases it may land in spam or promotions folders.
We’d really like to look into this and make sure everything is resolved for you. Please feel free to contact us at support@themaxbeauty.com or via live chat on our website — we’re here to help.
The MaxBeauty Team
very detailed step step instructions…
very detailed step step instructions and clear guidance but not prescriptive. leave room to see what works for each individual
17 april 2026
MaxBeauty is a 10!
This an extraordinary company with the most caring and professional team! I am blessed to have connected with MaxBeauty and highly recommend the company! 💐🙏😇🙌
15 april 2026
Omdöme utan inbjudan
Had a really good experience with the…
Had a really good experience with the app. It offers so much and you get to learn so much in the process.
12 april 2026
Omdöme utan inbjudan
Very helpful and generous
Very helpful and generous, quick response and very satisfactory help and result
10 april 2026
Omdöme utan inbjudan
Soul experience
My experience with the courses and recommendations by MaxBeauty has been amazing. I believe they truly understand a woman's soul at every stage of her life, and that is really invaluable in the context of her health and beauty.
10 april 2026
Omdöme utan inbjudan
DECEPCIÓN!!
Estoy cada día más sorprendida con esta aplicación que promete enseñarte ejercicios de fascia y tips interesantes sobre yoga facial y no puede ser más decepcionante por lo básico del contenido y encima después de 6 días, desaparecen los vídeos!!! y las explicaciones se dan por texto. Perdón?? es un engaño, de verdad, chat gpt lo hace mejor.
8 april 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Estimada Mia,
Lamentamos mucho que tu experiencia haya sido decepcionante — entendemos perfectamente lo frustrante que puede ser cuando el contenido no cumple con tus expectativas.
En cuanto al acceso a los videos, el programa está diseñado para seguirse paso a paso, ya que la constancia es clave y también ayuda a evitar sobrecargar los ejercicios faciales. Aun así, entendemos que esto puede sentirse limitante, y estamos trabajando para mejorar esta parte de la experiencia.
También tomamos en cuenta tu comentario sobre el formato del contenido. Sabemos que los videos son más cómodos, y estamos ampliando este tipo de materiales.
Nos encantaría entender mejor tu experiencia y ayudarte. Puedes escribirnos a support@themaxbeauty.com, estaremos encantados de escucharte.
El equipo de MaxBeauty
Impressive how fast the email responses…
Impressive how fast the email responses are — the “within 10 minutes” claim is genuinely accurate. The platform is also very intuitive and easy to use, as long as you stay consistent with it. Overall, it’s a great concept and very well executed.
6 april 2026
Omdöme utan inbjudan
Is this text app? / Sketchy face scan
I am writing to share some feedback regarding my experience with the app. The one daily video provided is excellent, but I’m disappointed that so much of the other content is just text. I paid for a visual guide, not a reading app. I expected comprehensive video demonstrations, rather than text descriptions I could easily find elsewhere - any AI tool would easily provide that for free. Furthermore, the face scan tool is frustrating— there is no clear indication of when a scan starts or finishes, and I am unable to review the photos before they are submitted. This makes it difficult to know if the scan is accurate. I hope the developers can make the app more video-centric and fix the scan transparency. It would really help me if the team could address these issues and respond to me. This experience will ultimately determine my decision on whether or not to continue my subscription. I look forward to hearing from you.
2 april 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Hi Katarina,
Thank you for sharing your experience — we really appreciate it.
We completely understand your point about wanting more video content, especially during your routine. We are actively adding more videos, but to be honest, we won’t be able to replace all text sections quickly. Video production is complex and time-consuming, and we handle it in-house to maintain quality.
Regarding the face scan, it starts automatically once you position your face and tap “start,” and the screen shows which area is being analyzed during the process. That said, we understand it may not feel clear enough, and your feedback helps us improve.
If you need any help or want us to look into your case, feel free to reach out at support@themaxbeauty.com.
We’re here for you 💜
The MaxBeauty Team
Dear MaxBeauty Team,
Dear MaxBeauty Team,
Your response is not only inadequate, it is unacceptable.
I have already made it absolutely clear that I have never created an account, never downloaded your app, and never subscribed to any of your services. I have also provided clear evidence (including screenshots) proving that no account or activity exists on your platform linked to me.
Despite this, you have charged my card.
Your attempt to dismiss this with explanations such as “a typo” or “a different email address” is not only implausible, it is deeply concerning. Charging a payment method without verified ownership and explicit authorization is a serious violation and strongly calls into question your internal controls and business practices.
Let me state this one final time, unequivocally:
I did NOT authorize any subscription
I do NOT have any account with your company
I have already provided sufficient evidence
These transactions are unauthorized
At this stage, this is no longer a support inquiry — this is a case of unauthorized billing.
I have already initiated contact with my bank and the chargeback process is underway. Further actions are being prepared.
If this matter is not resolved immediately, I will escalate without hesitation, including formal complaints to financial regulatory authorities and consumer protection agencies.
You are now required to:
Immediately terminate any alleged subscription linked to my details
Issue a full and immediate refund of all unauthorized charges
Provide written confirmation that my payment data has been permanently removed and will not be used again
Do NOT request any further information that has already been provided.
This is your final opportunity to resolve this matter promptly and professionally before it is escalated further.
Michael Merz
31 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Dear Michael,
We understand how serious this situation feels, and we want to address it with full transparency.
You contacted our support team regarding unauthorized charges. From the very beginning, our team made multiple attempts to investigate and resolve the issue — including offering a full refund and immediate cancellation of any related subscription.
However, to locate any transaction in a secure payment system, a minimal “identifier” is always required. Without this, it is technically impossible to identify or reverse any charge — not just in our system, but in any legitimate payment infrastructure.
In your case, despite several requests and alternative options provided by our team, this identifying information was not supplied. As a result, we were unable to locate the transaction or proceed with the refund.
We fully understand that sharing any data can feel uncomfortable in a situation like this. At the same time, the details we requested (e.g. transaction receipt or partial card reference) are standard, non-sensitive, and specifically designed to protect users while enabling investigation.
To be absolutely clear:
- We are ready to refund all charges in full
- We are ready to terminate any associated subscription immediately
- We are ready to provide full transparency on the transaction
— but this can only be done once we are able to securely identify the payment.
If you are open to resolving this, you can send a receipt for the transaction(s) (a PDF file from your bank or payment provider) to our support team, and we will prioritize your request to resolve it immediately.
Our goal here is simple: to return your funds and close this matter properly.
We appreciate your understanding and cooperation.
The MaxBeauty Team
Me han cobrado 59,99 sin autorización…
Me han cobrado 59,99 sin autorización tras pagar 19,99 un servicio para un mes . La letra pequeña claro, dice que debía cancelarse la suscripción antes del mes pero sí que se han dado prisa por cobrarme tres días antes de cumplir el mes
30 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Hola Monica,
Lamentamos mucho que esta situación te haya resultado frustrante — entendemos perfectamente cómo un cargo inesperado puede generar molestia.
MaxBeauty funciona como un servicio de suscripción, y todos los detalles sobre el período, el precio promocional y la renovación se muestran antes de confirmar la compra. La renovación se realiza automáticamente según el ciclo elegido.
Dicho esto, nos gustaría revisar tu caso en detalle y ayudarte a encontrar la mejor solución posible.
Por favor, contáctanos en support@themaxbeauty.com
y nuestro equipo estará encantado de ayudarte lo antes posible.
El equipo de MaxBeauty
The program wasn't as advertised
The program wasn't as advertised. When I asked for a refund they simply cancelled my subscription and haven't gotten back with me. This program is a scam.
29 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Hi Ashley,
We’re sorry to hear that your experience didn’t match your expectations.
We always aim to keep our communication clear and aligned with what the product actually offers, so it’s really important for us to understand what felt different in your case.
We’d truly appreciate the chance to learn more and make this right. Please feel free to contact us at support@themaxbeauty.com, and we’ll be happy to help.
The MaxBeauty Team
Lia helped me very fast and in a very…
Lia helped me very fast and in a very human way!
29 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Dear Volha,
Thank you so much for your kind words!
We’re really glad to hear that your experience felt both quick and genuinely supportive — that’s exactly the level of care we aim to provide. We’ll be sure to share your feedback with Lia as well!
If you ever need anything else, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
It was a good experience except the…
It was a good experience except the fact that there is a little confusion at least for me on the fact that is a service you ar providing not products.
28 mars 2026
Omdöme utan inbjudan
Super responsive with my request and…
Super responsive with my request and sent several follow up
26 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Dear Susie,
Thank you so much for your feedback!
We’re really glad to hear our team could support you quickly and stay attentive throughout — providing timely and thoughtful assistance is something we truly care about.
If there’s ever anything else you need, we’re always here to help.
Warm regards,
The MaxBeauty Team 💜
I loved all the skin care…
I loved all the skin care recommendations and skin care tips. I have yet to try all of the products they have recommended. Apparently, it’s a bit expensive for a trial subscriptions with add on trial included which a bit confusing for me.
25 mars 2026
Omdöme utan inbjudan
in fase di acquisto decido per la cosa…
in fase di acquisto decido per la cosa più basic, in modo da provarla e poi evetualmente estendere. Peccato che -casualmente o no- la pagina va in freezing e tu continui a cliccare e finisce che clicchi sul tasto di acquisto di pacchetti aggiuntivi, e non sei consapevole dell'acquisto fin quando non ti arriva la notifica da paypal (nel mio caso). Contatti il sito e ti dicono che non è refundable. provi ad usare il tool di ricerca dei prodotti e propone solo cose non acquistabili dall'Italia o con spese di trasporto tutt'altro che marginali. In pratica: UNA TRUFFA.
24 mars 2026
Omdöme utan inbjudan
Svar från MaxBeauty
Buongiorno,
Ci dispiace per l'accaduto e comprendiamo quanto gli acquisti online possano creare confusione.
Per chiarire: quando selezioni PayPal sul nostro sito, vieni immediatamente reindirizzato alla pagina di PayPal, che è interamente gestita da PayPal. L'addebito avviene solo se confermi il pagamento su quella pagina. Per questo motivo, non è possibile che ti venga addebitato accidentalmente un importo per qualcosa che non hai approvato, anche se la nostra pagina dovesse bloccarsi.
Vorremmo davvero aiutarti a chiarire la situazione del tuo account e assicurarci che tutto sia corretto. Contattaci all'indirizzo support@themaxbeauty.com e il nostro team sarà lieto di aiutarti.
Il team di MaxBeauty
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.