thelumishop.com Omdömen 

*some of these reviews are fake!*

Ok, so I made a post couple of weeks ago regarding the order I made on 05/05. I decided to delete my review because for one I was bribed, second I felt genuinely bad.
But seeing ALL of the people who have been scammed by this store is outrageous. I want to talk about my experience. So I placed my order on May 5th for EDC on May 20. I paid for 2-day shipping. My order came out to $130 US dollars. 3 days later I am contacted by the Lumi Shop. Their email said (or at least I understood at the time) that they had run out of material pretty much, and they suggested I pick a similar item. It also said if there are any other styles I like so they can send them today. If not then I would have to wait two weeks. They sent me a link in the email showing suggesting the new Item. Since I already paid for the first item, the second item they suggested was the same price, I immediately assumed they were going to send this one to replace it. I was thinking why would they sell something they don't have any stock for, but I was like eh they're probably really backed up so I let it go. Their email was confusing as grammar wasn't used properly so I replied, "Has the original been sent? I don't mind switching to the new item if it hasn't. And they replied on May 8th, "It hasn't shipped that's why we reached out to you." lol
I then replied: "Ok send me the new one that's ready." and then asked for a new delivery date.
I didn't hear from them, so I wait two days and said, "Hi there, I am following up on the status of my order?"
They then respond: "Did you not read our first email" LOL great customer service.
At that point I had already lost 6 days, waiting for this item. They don't reply, and once they do they get back to you at odd hours, and they're sarcastic lol. I proceeded by asking them to clarify if they wanted me to place a new order or if they were replacing the item (since I had already paid)
In a panic, I decided to place a new order hoping it would get here on time, and at that point, I requested a refund for my first item. Still no response.
They never got back to me until May 11th, after I posted a review here.
Their response to my refund request was: "According to store policy we do not do any sort of calculations" What TF does that even mean lol.
I then replied asking what does that even mean and then demanded my refund.

On May 11th, they responded that they will ship my new order and that they can refund me ONLY if I take down my review. HAHA! Customer service just keeps getting better..

In my position, I am a CUSTOMER. Who has spent over $240, priority mail delivery fee included (2-day shipping) (2 items) who has been waiting for an item for over a week because of miscommunication, sarcasm, bad customer service, lack of inventory, and now bribery! I just can't believe that they would hold someone's money hostage over an honest review.
At this point, you can assume I went OFF.

Eventually after going back and forth for 2 days, and after I made a lot of threats, they refunded me. And said if I delete my review they would offer me $100 gift card. I deleted the review for good karma and I declined the gift card. After all that they finally apologized. They said that they were a small company with 3 people and that they sincerely apologize. Honestly, if they started off like that, to begin with, I would have not been here writing this today.

I genuinely believe they are a small company doing their best. But that shouldn't excuse lack of communication, bribery, bad customer service etc. I don't think the quality of the top was great at all either. It broke apart. I don't know if they are handmaid, but the bra was a thick chenille stem, and rhinestones hot glued I believe. It was cute for pictures, but it wasn't comfortable.

Overall, I'm more disappointed with my experience. Good luck guys, hope everyone gets their money back. I wouldn't suggest buying here, they seem sketchy.

LUMI komt tot inzicht, stort geld terugHalen zomaar €49,99 eraf met smoes dat ze me een uitnodiging hebben gestuurd waar ik gister 17 mei gebruik van heb gemaakt. Ze proberen eerst wegvte komen dat ik het vergeten ben en ik naar mijn account en shop moet gaan waar ze een link meesturen. Niet gedaan want ze kunnen dat registreren. Ze gingen pas het geld terug storten nadat ik hen hetinnerde aan Europese wetgeving over aankopen en dat ze sls buitenlands bedrijf de AVG hebben overtreden. Nu een mail gekregen dat ze binnen 2 weken het geld terug dtorten. Eerst zien dan geloven maar het staat zwart op wit.

Placed an order, paid for RUSH shipping to get my order in 3 days. When I didn’t get it I messaged them on the 4th day. It took them a week to get back to me only to tell me they were out of stock on the item and the best they would do is offer store credit for the item which would put me out on the shipping up charge and most like in the same position on my next order since you are clearly able to order things that are out of stock. This site is a scam.

After writing this review, the company did send me an email offering me $100 gift certificate if I took my review done but I will not, people need to know not to buy from here.

If I could give ZERO STARS I WOULD!!

What a horrible company man, I ordered from their “ready to ship” section, 6 days later I reached out only to find out “the fabric ran out” it took me reaching out to find out not even them contacting me?? And then having the audacity to tell me I CANT GET A REFUND FOR AN ISSUE ON THEIR END?? A total SCAM!!!! How did the fabric run out if the item was listed under “ready to ship” they just take your money!! And then tried to bribe me haha! Will never ever support this company again

Rip off ! It was not obvious that this was a monthly subscription for using the app. It gave the impression that a clothing subscription was included. It is 49.99 USD a d $71.00 Cnd per month !

Misleading. Doesn’t state it’s a subscription service. Leads you to believe you’re paying .99 for a fashion recommendation and then charges you $35. Reached out IMMEDIATELY to say I didn’t want a subscription service but they kept my money. Never received fashion advice, no clothing. NOTHING. I was robbed of $35!!!!

Do not spend your money at this company. I bought an outfit on 11/12/22 and received an automatic email saying that my items would ship within 5-8 business days and that I would receive tracking information. Over three weeks later I did not receive my items or any updates on my order. At this point I reach out for an update. After no response, I submitted a dispute through my credit card agency. After a few more days, Lori responded to my update request saying that one of my items is back ordered and would not be ready for another couple of weeks, but let me know she could send the rest of the outfit. Out of respect for everyone’s time and the company, I was transparent and explained that I had already submitted a dispute with my credit card agency due to the lack of communication after making my order and said it would be best to cancel my order at this time. I thought this would be the end of it, but unfortunately Lori pushed me to take the items over and over again via email. I made it clear to cancel my order but the next thing I know, the company is now sending me tracking information for part of my order. My last email to Lori made it clear that I’ve asked 4 times now to cancel the order and if they were to send the items anyways I would write a poor review.

EDIT: 2/1/23 - This company went as far as submitting falsified documents to my credit card agency. The submitted documents included a shipping label for the items I stated four times not to send and an altered (and partial) email chain where they removed the statement, "it would be best to cancel my pending order."
Anyways, all I had to do after that was submit the unaltered email chain to my credit card agency to clear it up. It was an added inconvenience, and certainly frustrating that this company is this unethical and desperate enough to steal your money in any way possible.

Fragile fabric, HORRIBLE customer service. The piece I got was basically falling apart the second we took it out of the package so I thought, I'll try to get a new one that is less fragile before an upcoming festival.

Refunds not accepted. They gave me store credit but took so long to get back to me that the festival I bought it for had already passed. I sent my original piece back to them already so I couldn't even wear that one. Do NOT buy from them please.

Art piece I got was rubbish. On letting Lumi know, the response was “shake” the art piece to get smaller bubbles. Made no difference really. Sand falls in one minute Evelyn “unimaginatively”

My light failed to work and despite being told it would be “investigated with the supplier” (hate to tell you Lumi but you sold the item to me, it’s YOYR problem.

After a month of nothing I contacted them and the story changed.

Do not trust this mob. You will be wasting your money on a cheap product. Go elsewhere.

Absolutely loved mine I ended up ordering a second piece. It does take some time to make and send out but mine came within a month of ordering.

I ordered my items with ample time to arrive by New Years Eve and was given a 7 business day shipping time. Instead, nothing arrived by the 7th day so I reached out via email. Their support team proceeded to tell me they don’t have my items in stock and offered me a different set of items that I was not interested in but they shipped them anyways. When I asked for a refund they refused and only offered store credit. Plus, my other items didn’t arrive until too late for the holiday. I will be submitting a consumer report on this sketchy company.

Just terrible. Wish I could rate 0 stars. Disappointed that @nebu.oliva supports them when they scam people. Why pay $35 for shipping when items don’t arrive for weeks? And if they don’t have what you ordered in stock, they’ll send you something else that’s way cheaper because they have a no refund / no return policy. Ordered a top that was over $60 and they sent me a cheap shein bikini top. I emailed back and forth for a week but they did nothing. If you don’t have something in stock, cancel the order and return OUR money! Disgusting

Ik heb 1 paar laarsjes besteld op 10 september, het is nu langer dan 3 weken nog steeds niks gehoord, niet bereikbaar reageeren ook niet op emails, dit is gewoon scamm hier nooit meer iets bestellen

Never ordered from here before but needed a Halloween costume ASAP, I’m a size medium, in everything I wear. I ordered a costume in a M, paid for over night shipping, on Friday an extra $35.. I know shipping with weekends doesn’t work out well so didn’t recieve it til Wednesday…. Ok…. Not sure why I spent $35 for over night shipping if it’s gonna come 5 days after but, tried the costume on and wouldn’t come even close to zipping…. $121.23 wasted, needed it for this weekend, emailed them immediately, they don’t do refunds!?!? Kinda scammy if you ask me. They gave me 40% off tho.. but now I’m annoyed because now I have to go an order ANOTHER costume. And rush ship that!! I ordered 3. Because in case those don’t fit in L, I have another option in XL. I think it’s quite ridiculous that I had to size up 1-2 sizes. I didn’t even see they had a size chart til way after. Feel like that needs to be posted prior to check out. Majority of us are ordering our regular size and you guys are insanely expensive to begin with. So to be out of $121.23 and a costume that is my size that doesn’t even come anywhere close to fitting is very scam like. I wouldn’t have ordered again but unfortunately every where else is sold out of costumes. I’m hoping this comes for Saturday. I’ve had a horrible expierence so far with this company. Let’s hope these costumes that I spent $326, fit correctly and arrive by the time I need it.

I ordered a 3 piece set and received two tops vs: one top, bottom, and kimono. No communication received via email or through Instagram. There's also a tag for "ROMA" which is another company

Wish I could post all the screenshots of my email thread - what an absolute draining process that took me months to resolve.
1. UPS LOSE MY PACKAGE (I know it’s not LUMI’s fault, just an unfortunate situation).

I was emailing with Amie from LUMI customer service the whole time while dealing with this, and she was super helpful and understanding trying to help me through the process.

2. THEN after being told my items would re-ship on September 10th, with USPS PRIORITY instead, I received no communication or tracking number. I reached out to them again, only to be communicating with ‘Lori’ who told me my items wouldn’t be MADE until 2 WEEKS LATER and that it ISN’T THEIR FAULT that my package was lost.

I had been nothing but polite, respectful and understanding prior to this… but that was just seriously unprofessional.

They literally sent me a photo of my packaged item being shipped today - 27TH OF SEPTEMBER (again with UPS not with USPS as promised).

I was clear about when I needed my items by, and I was told that it would happen. Now I’m left with no outfit for my important event this weekend and AN $800 AUD PACKAGE OF ITEMS THAT I WONT USE.

Seriously furious and honestly confused. Up until my communication with Lori, I was literally going to write a positive review. I spoke too soon. Buy from another site, or buy a year in advance… but seriously save yourself the hassle.

I ordered my item on sept 8 and Today is sept 24. Their website says that they ship within 3 days and its a complete scam. I have emailed 5-6 times and all i get is "it will ship today or tomorrow" Which it never did. I ordered the SAME exact item from amazon and it was delivered within 24 hours. STILL no response from their customer service. DONT USE THEM!!! I messaged them telling them not to even waste their time shipping now. Lets see if i ever see a refund.

Item fitted perfectly, would 100% recommend! I wore it at Burning Man and all my friends asked me where I got it from💖💖

I love my order! It fits so well, and is perfect for my festival outfit. Shipping to the UK was quicker than I expected, and the customer service is amazing - would recommend!

I love all their products!! Super good quality and super cute. I loved my outfit that I wore this past EDC.