thelumishop.com Omdömen 

One star is too much. This company is a scam. Stay away! They took 4 weeks to ship, promised a refund once I disputed the charge if I returned the items and now they have the returned item and my money as somehow my disputed charge was ruled that I was “responsible.”

I should revise before bought, what can we do? They'll never give my money back?
I knew about loomsap thru Instagram, can I put a complaint on Instagram to not let them to fool more people?
Is there any federal institution that can do something? Anyone knows what to do?

SCAM ALERT. Tracking number given not recognized by any major shipping company. Loomsap slow to respond, and when they did answer emails they were always same response “we show it delivered”. Bold faced lie!

⚠️ Buyer beware ⚠️

It's now been 4 weeks since I placed my order with Lumi Shop. My payment was taken immediately, but they still haven't even posted it and I've had no response to multiple attempts to contact customer service. 😞📦

I've tried reaching out through the available channels and have received no updates, no explanation, and no communication.

Before placing an order, I'd strongly suggest checking recent customer experiences and considering whether you're comfortable with this level of service. 🚩🚩🚩

Lumi Shop, please contact me and provide an update on my order.

Would give ZERO stars if possible. I thought I was in good hands ordering through Shop app. After the initial email confirmation, I received no communication from the site regarding shipping. After 3 weeks, I emailed the merchant to ask for an update on my order and received no reply. Then I went to file a complaint through the Shop app and all they did was forward my complaint to the merchant. So I disputed the charge through my bank. The next day I finally got an email from the merchant saying my order was shipped. That was 2 days ago. When I click the tracking it only says a label has been created. So now I have no order, no refund, and I'm waiting to see if I will get either. I haven't had such a poor experience with an online merchant before. I wish I had never done business with them in the first place....2 weeks later and the nightmare continues. The tracking link still shows that a label was created. I did at least get a refund through my bank while the visa department continues their investigation. Meanwhile, I get 2 emails from THE LUMI SHOP. One shows an order (a new order with a different order number) listing only one of the two items I originally ordered, with a discount applied for the total amount of the item. The second email, and this is kind of humorous, is a request for a review of the item. I have still not received either item so I'm wondering if this business is either a scam or simply run by incompetent people.

I normally don’t leave negative reviews, but I was really disappointed with my experience with The Lumi Shop.

Part of my order was missing upon delivery, and when I reached out to customer service, I was initially told that “extra goodies” had been included to make up for the missing items. However, no extra or substitute items were included in my package — I only received the two dresses I originally ordered.

When I asked for clarification about the supposed extra items, my question was never answered. Instead of offering a refund for the undelivered items, I was repeatedly offered a $20 store credit (my missing items totaled closer to $40) or a delayed replacement shipment weeks after the original delivery date.

I understand businesses have policies, but I expected more transparency and accountability regarding items that were never delivered. Unfortunately, this experience has left me unwilling to shop with them again.

If I could give this a zero I would. This company is another total scam. Nothing is like it's advertised. You CANNOT easily cancel through the app or website. When I called on the day they charged me I was told basically "too bad you didn't cancel early enough". Would NEVER recommend them!

Total scam. Disliked my first consulting service so I canceled my membership. I was then charged $199.99 a year later. When I requested a refund, they claimed i only canceled my seasonal consultations not my membership. Never responded to my subsequent emails

This is not a service it’s an extensive test of likes and dislikes for AI to create something for you.
SCAM SCAM SCAM
DO NOT FALL FOR THIS I CANCELED AND THEY STILL CHARGED CREDIT CARD.

STAY AWAY, STAY AWAY, STAY AWAY from this company!!!!!!!!!! DISHONEST COMPANY!!!!!!!!!
They took $100 and I NEVER RECEIVED ANY PRODUCTS OR SERVICES!!! They make it so difficult and will only respond via email. I have attempted to get a refund with no success!!!!!!!! COMPLETE SCAMMERS!!!!!!!

First, the clothing options offered are awful - nothing like the promotions! You would do better shopping at Walmart! Second, the prices do not match the quality. Third, the customer service is terrible - it is impossible to speak with anyone on the telephone and it takes weeks for them to respond to your emails!

I bought an item on 1/18/26. Per their website, it'll ship within 1-2 days of purchase. A week went by and I still havent heard anything. I emailed them asking where my item is and they stated it was out of stock but should be ready to ship in 2 weeks. 3 weeks go by and still nothing. I emailed them again what the status was and they never replied. I sent a 2nd email, messaged them through instagram, facebook, and commented on their facebook posts about why they weren't responding to me and that i never received my order. They emailed me several days later stating the item is still out of stock and would ship in 2 weeks unless i wanted to accept a different colored top compared to the bottoms. They then gave me attitude in their response stating everything is handmade which is a joke because you can find the exact same outfit on ali express, shein, or temu. I asked for a refund since they couldnt give me an exact date for shipment and they didnt fulfill my order. They havent responded back to me at all but were quick to give me attitude on one of their responses. Do yourself a favor and order somewhere else or reverse image the outfit you like to find it on a different website or similar

This company is terrible. I mistakenly signed up and within minutes tried to cancel, to no avail ($14.99 trial). They then charged me $44.99 even though I immediately emailed them that it was a mistake. After that lots of email communication with them to learn they would allow me use the total of $59 they charged me if I made a purchased with that balance. I tried to do that and then they suddenly tell me that actually the only 50% of the balance can be applied to a purchase. They are swindlers...don't buy from them!!

I never signed up for this service, and when I asked to cancel, they wouldn't cancel it or issue a refund. They keep responding with "we're giving you a credit" and won't acknowledge the fraud. I have no idea how this company got my credit card, but please be warned: their business practices are absolutely unethical.

scam scam scam. they stole over £200 from me

This is a SCAM company. I purchased the App and found out within 5 minutes this was a scam and money game. I cancelled immediately!! They charged me immediately. Ah, but they also added some fee for an add on, that I didn’t even ask for but they tell me, I knew about. I had no idea what they were talking about. They are thieves and dirty filthy ones. No one can help you. Not PayPal nor bank so stay AWAY from LUMIAPP. THIEVES AND LIARS

Sandy Nicholson

This company is a SCAM. Ive been trying to cancel this for 6 months. It started out at $29.99 a month and then jumped to $49.99. I have sent numerous emails. I can't log in to get to my account. I called the number for customer support and only get a recording. They have over $400 of my money and no way to stop them. I have filed a complaint with the BBB and tried to stop payment thru PayPal and my bank.

LumiApp is a SCAM.
1st: it didn't deliver as advertised. It doesn't help you with your clothes. They just want to sell you more clothes.
2nd: when I was checking out, they added another charge, for another product, making look as if it was the same transaction.
As soon as I saw what happened - 30 seconds after clicking to pay - I sent them an email complaining and requesting full refund.
They refused.
DO NOT FALL FOR THIS SCAM!

One Saturday morning on a church trip to Portland, Oregon I used Lume 72 hour whole body deodorant stick. Half way through the trip the deodorant Quit under my arm! I have never been so embarrassed in a church setting in my life. I was Funky!!!! Not only did it not last 72 hours but Quit after 3 hours!! For the amount it cost it should have atleast lasted four hours. I wish I could get my $15.00 back. I purchased it a the supermarket 😫