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I also signed up for their free trial and was charged $29.99 on my credit card. After looking at what they had to offer I decided it was not what I was looking for. I did not even create an account because I was going to cancel my subscription. I found a customer care email and contacted them to cancel my subscription . I thought I was very clear but now realize they have continued to charge me monthly $58.99 for a service that I cancelled. What a SCAM. I recently contacted them to remind them I had cancelled this subscription and I asked for a refund for the last 4 months and I was told I did not cancel subscription appropriately. I told them it was a free trial . I was not only charged for the free trial but also for 4 more months. I hope they see these reviews and those also shared on the BBB. I don’t know how they can stay in business taking advantage of people like that. Shame on You LUMI.

I should have read the negative reviews before paying the initial payment & 'style book' (which is a joke!) I was supposed to schedule an appointment with a stylist, but changed my mind. I tried to get a refund, the same day I signed up, but they refused. I disputed with PayPal & they sided with this scam. PayPal doesn't protect it's customers anymore.

Definitely a Scam! Their clothes are horrible. Nothing looks right and is not modern... like a Sears catalog. They do not issue refunds nor do they care. DON'T BUY ANYTHING FROM THEM...

I bought a sterling silver necklace and the chain turned black, and I haven’t even had it a month. They say turning black as because of your body oils. I’ve never had a necklace turned black that says it sterling silver. Going to request a refund on my credit card. Because they say this is not a problem of their jewelry.

I, like many others who have reviewed here felt taken advantage of at best. That said, after several back and forth emails with customer care, I was issued a refund for my disputed $29.99. At the end of the day, I'm satisfied with that result but believe this company should and could be way more transparent during the checkout process which presents as deceptive.

scam. went to cancel and even though paid for a month was discontinued immediately

SCAMMING THIEVES!!! There is no free subscription. They will deduct money from your account immediately. You will NOT get a refund even if you cancel the “free” subscription the same day it started. Their clothes are hideous and outlandishly expensive. Their business practices are absolutely disgusting. They are SCAMMERS & THIEVES!!! 🤬

I’ve ordered the hair vitamins yet I never received my order. Their tracking numbers are fake. There is no number to call customer service. Email address doesn’t go anywhere.
Do not buy from this company.

Scam app. I never signed up for anything but apparently when I clicked the side button on my iPhone to download the app I was giving consent to buy a subscription through Apple pay. Emailed them and they said sorry no refund. I’ll be appealing through Apple Pay.

Despite giving detailed body measurements, height and weight and paying extra for a personal size check, I was sent pants that were four inches too long and a shirt that was two inches below my fingertips ($297). I then was denied a refund because it “was a final sale” by the supplier (J Crew). Trust me, nowhere did the site specify the items were a final sale. This company is a rip off. Don’t sign up.

I could not navigate the website, I was supposed to get weekly suggestions and never got a thing. They immediately charged me $25 for the free trial and then $50 a month for the next two months until I figured out how to stop it. I tried to get the second month refunded to no avail. I agree that this is a scam company, and I would highly recommend staying away from them.

Thieves! I finally decided to try out a $19.95 style service, and they immediately charged the $19.95, but also STOLE $29.95 that I DID NOT AUTHORIZE. Hadn't even opened the app! I emailed immediately to let them know about the error, and they only responded with "We're sorry to see you go." BOOOOO! Now I'm in a big hassle with a PayPal dispute. Looks like they've gotten caught creating a bunch of fake reviews here to try and cover up their grift. This business is trash, grifter thieves.

Do not trust this company. The clothing doesn’t match the ads you see on Instagram and when you cancel they continue to charge you and won’t refund your money. It is a SCAM.

Do not deal with this company
After 4 weeks I have still not received my order I have emailed them on several occasions but never get back to you they have taken my money from my bank account

I gave it one star because I didn’t want you to think I forgot to rate..they are not worth even one star. They are a scam company with ugly clothing. You can’t see what they offer until they’ve got your money and then you can’t get your money back. Within 5 minutes of looking at their products, clothes that to me look comparable to a thrift store or Walmart, I tried to cancel. I was immediately told no. TRUST ME,DO NOT SIGN UP FOR THIS. It’s horrible with terrible customer service. I have never seen any clothing business that makes you buy clothes before you see them and then won’t give you a refund when you do. Dont be scammed!!

The app crashes constantly. I use an iPhone 15 with the latest IOS software.
I purchased the app and requested a refund and cancellation with 24 hours. They confirmed my cancellation but will not refund the membership fee due to
“ Our current money-back policy has clear guidelines and, unfortunately, it does not cover personal reasons (such as dissatisfaction with the product or app experience) or financial reasons (such as unexpected charges or changes of mind)”

Don’t waste your money. They don’t offer refunds and are not what they advertise. I paid for the 12 months thinking it would be a better deal per month, if I kept the subscription. When I logged in, there were some individual pieces I was interested in and clicked on. But they didn’t have many of the pieces pictured or advertised only “a representation”… For example, I really liked this one scarf, but the scarf available for purchase looked NOTHING like the silk scarf pictured (it was a long skinny scarf). There were many many examples of this. Within a day of signing up I requested a refund, they “cancelled my subscription” but would not issue a refund based on “changing my mind”. They say you can only request a refund for something you actually order. … Yeah, Right. I’m not spending any more money. It’s a trap.

In May 2025 I signed up for Lumi, but within a half hour I changed my mind after trying to use the app. I immediately canceled and got a confirmation right away that my subscription was canceled. I then saw on my paypal account the original charge of $24.72 and an additional charge of $29.95. I contacted the company and they said I'd signed up for an additional lifetime service. I noted that I'd canceled within an hour and the email response confirmed I'd canceled so how and why would I sign up for another service for a lifetime? Paypal denied a refund based upon the form letter Lumi sends everyone (I read dozens of the same form letter on the Better Business Bureau site for people complaining about the exact same issue). I am in the process of going through the BBB right now.

DO NOT get this app. This company is deceptive. They charged a fee that was not disclosed. And when I asked for my money back, they said the money-back guarantee did not apply because you can’t request a refund for a charge you didn’t know about.
“Per their email to me, you cannot request a refund for the following reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a subscription, that the subscription will automatically renew, or that the services are paid, etc).”

Beware. My mentally impared family member signed up for this. As caretaker, I discovered and email within 6 hours before yhe charges had even gone through. They not only took three days to reply but could care less about their customers. These people are unethical and do not stand behind their product. There's no guarantee you'll be satisfied. They'll take your money and run laughing the whole way to the bank. They take advantage of people. I would never recommend this company.