Tefal Omdömen 

Teleurstellend product en retourbeleid

Ik heb de Tefal AeroSteam gekocht bij de Tefal-winkel in Leidschendam. Helaas valt het product erg tegen. Na een halfuur stomen was mijn blouse nog steeds niet kreukvrij.

Wat ik vooral jammer vind, is het retourbeleid. Ondanks dat ik het product in de winkel heb gekocht, kan ik het daar niet retourneren omdat het technisch gewoon functioneert. In plaats daarvan moet ik via een online selfserviceprocedure het product terugsturen en zelf circa €9 verzendkosten betalen.

De winkelmedewerkster was overigens erg vriendelijk. Mijn kritiek is dan ook gericht op het retourbeleid van Tefal. Voor een merk met eigen fysieke winkels vind ik dit behoorlijk klantonvriendelijk. Een volgende keer koop ik liever bij een retailer met een soepeler retourbeleid.

I've been using Tefal cookware for several years, primarily pots, pans, and cookware sets designed for induction hobs. Unfortunately, my experience with the latest products has been extremely disappointing.

After just a 1.5 years of use, the bottom layers of several of my induction-compatible pots and pans started coming off. These are the components that allow the cookware to work on an induction hob. In one case, the bottom actually detached during cooking, which was both surprising and concerning.

I contacted Tefal's customer support some time ago, hoping to find a reasonable solution. Instead, I was faced with a series of questions and explanations suggesting that my AEG induction hob might not be compatible, that I might be washing the cookware incorrectly, that I shouldn't use the highest power settings, or that the cookware shouldn't be washed in a dishwasher.

I found this approach rather strange and disappointing. The cookware was purchased for everyday use, and I expect it to withstand normal cooking conditions.

What's even more concerning is that the affected products came from different Tefal cookware sets. This doesn't appear to be an isolated issue with a single batch.

Unfortunately, I've decided to stop buying Tefal cookware and cannot recommend the brand to others based on my experience. I believe that cookware sold at a premium price should offer significantly better durability and quality.

Quiero dejar constancia pública de mi inconformidad con TEFAL por la demora injustificada en un reembolso.

Devolví una compra de cuchillos y TEFAL recibió el producto el 18 de agosto. A pesar de haber transcurrido varias semanas, todavía no he recibido el dinero correspondiente.

He llamado en repetidas ocasiones para solicitar una solución y la respuesta siempre es la misma: que el reembolso “está en proceso”. Sin embargo, no me proporcionan una fecha concreta, una explicación clara sobre la demora ni una solución definitiva.

Considero muy deficiente que una empresa reciba el producto devuelto y mantenga al cliente esperando indefinidamente por la devolución de su dinero, obligándolo además a llamar constantemente para obtener información.

TEFAL: solicito una respuesta concreta y el reembolso inmediato del dinero que está pendiente. No necesito que me sigan indicando que “está en proceso”; necesito saber exactamente cuándo será efectuado.

Publico esta experiencia para que otros consumidores conozcan cómo está siendo gestionado mi caso y espero que TEFAL finalmente dé una solución efectiva.

Dont evan want to give 1 star
I bought a deep fat fryer from ao and it melted the plug inside the socket i plugged it into causing the wall socket not to work anymore and the deepfat fryer either i rang ao and they kindly rang tefal only to be told i had to ring which i did this was reported 2 weeks ago I sent over a video of the damage and said they would sort it ive emailed them several times for a update and gess what no reply very(rude)

Ho un problema con una padella che presenta un difetto di produzione, dopo giorni di ricerche non trovo nessuno modo di contattare l'assistenza clienti Tefal italia .....
Tefal se leggi qui le recensioni mi potresti dare un modo di contattarvi?

Compré una sartén y en el primer uso el teflón se llenó de burbujas gigantes que hizo que se depegara. Llamé a atención al cliente de la empresa por la garantía pero me rechazaron alegando que no tenía el ticket de compra. Era absurdo porque la sartén estaba NUEVA, sin uso, les envié las fotos para demostrárselo... pero se atuvieron a ese argumento y tuve que tirarla. Nunca más compraré esa marca, porque además de mala, tienen la peor atención al cliente que he visto. Impresionante como nos tratan...y productos penosos.

Pans either warp or cook extremely unevenly. Utensils include with some sets are made from plastic that disintegrates with use - unsafe!

Three or four years ago, I bought Tefal’s X
Nano wireless vacuum, and it’s still going strong. The modular construction makes it easy to use on everything from ceiling fans to the space under our bed, and it’s light enough to be almost effortless. My only complaints are that the sofa and crevice attachments are little use, and do not attach firmly to the vacuum.

The battery still holds a very good charge, unlike our Electrolux Ergo Rapido, which after much less use runs for no more than three minutes on an charge. After an inspection at the service center that cost me B321, Electrolux offers a new battery for 150% the price of a new vacuum. We will be buying another Tefal X Nano.

Fantastic service ultra fast delivery and the items are superb and great value highly recommend

One of Tefal’s best-selling pan sets started falling apart in under a year — the base came off. When I contacted support, they effectively suggested I buy a new set, which is unacceptable. For a product at this price level, both the quality and after-sales service are very disappointing. Avoid.

Vorrei sapere chi è il genio del product management che inserisce nella confezione del modello per la raclette e le crepes (modello ‎RE320812) un filo elettrico di 50 cm! obbligando a mettere una prolunga per arrivare alla presa a muro più vicina.. quei 100 cm di filo risparmiato penso abbiano fatto arrabbiare più di un cliente...

Your plug is a cheap.... two prog the same size most plugs don't support this plug type, plug is so lose it keeps coming out of sockets, can't use extension cord b I need a intention cord because the iron cord is so short, because the prongs are the same size it's not going to fit most of our Canadian sockets ..cheap cord don't buy irons need a proper good cord period...

I purchased the £150 Ingenio Simplicity 22-Piece set expecting premium quality. Instead, I experienced a catastrophic design failure during the very first use.

The Ingenio handle mechanism physically stripped the non-stick coating from the rim of the pans. This is not a cosmetic issue; it is a safety hazard, as fragments of the coating can easily enter the food being prepared.

I have documented this structural defect. Despite providing clear photographic evidence, Tefal’s response (Case 08089108) was to issue a generic questionnaire and attempt to blame "maintenance" for a product that had been out of the box for less than an hour.

Furthermore, I am a full-time carer for family members with Severe Mental Illness (SMI) and an Eating Disorder. Despite being informed that we cannot be without cooking facilities, Tefal has refused a "refund-first" resolution, effectively holding our money hostage while leaving a vulnerable household without the means to prepare safe meals.

This product is not fit for purpose under the Consumer Rights Act 2015. I will be featuring this failure and Tefal's lack of accountability in an upcoming video report.

Avoid this set if you value safety and customer support

Got a 22cm tefal non stick pan from tesco,what rubbish.all oil runs to outer edges even when hot .so food (pancakes ,)stick and burns on center area.term non stick does not apply.very poor .

In September, I got a Tefal hot water dispenser (model BR3508G0), which was new to the market. I believe this product is unsafe. Notably, during my complaint, this model was removed from the Tefal website and has never been relisted.
After around one month of use, I set the machine to dispense 350ml of water at 95°C. I briefly left the kitchen and returned to find the dispenser had failed to stop and was continuously pumping near-boiling water over the worktop and onto the floor. Fortunately, there were no children or pets present.
Despite acting quickly, damage was caused to the kitchen plinths and the side of the breakfast bar. I contacted Tefal immediately and the case was escalated to their claims department, who asked me to obtain prices for the damaged items and two repair quotes.
Throughout numerous calls and emails, Tefal never suggested user error. The dispenser was advertised as only being able to dispense specific quantities, and I had previously confirmed with both Amazon and Tefal that it could not dispense more than the selected amount.
Tefal collected the machine for inspection. When it was returned, I was told they could not replicate the fault and that I must have activated “manual mode.” This mode is poorly explained and was never mentioned by any Tefal representative during prior communications.
When Tefal returned the dispenser to me, the lid had been forced down, and the cannister arrived broken, we put this down to poor packing of the item but it was also damaged internally which could not have been done during transit, this damage made the machine unusable. A Tefal representative, Thabit, confirmed a replacement canister would be sent. Despite repeated requests, this has never arrived. I was given a DPD tracking number, but the dispatch company employed by Tefal later confirmed the parcel was never collected and the canister was supposedly awaiting dispatch in a manager’s office. Over a month later, nothing has been received.
Tefal have taken no responsibility for this product failure. While customer service initially appeared helpful, their engagement stopped once it became clear we would not accept being fobbed off. Given the safety incident and the product’s removal from Tefal’s website, I would strongly caution others against Tefal products.

Mon expérience avec Tefal laisse malheureusement un sentiment de frustration et d’incompréhension.

J’ai acheté un gaufrier dans le cadre d’une offre « bundle » comprenant des plaques supplémentaires. L’appareil étant arrivé cassé, j’ai suivi la procédure du service après-vente et renvoyé, comme demandé, l’ensemble complet (gaufrier et plaques) dans un seul colis. Le retour a bien été confirmé par vos services le 3 novembre, et j’ai été remboursé pour le gaufrier uniquement.

Depuis plus d’un mois, malgré plusieurs appels et assurances répétées d’un suivi de dossier, je n’ai toujours aucune nouvelle concernant le solde du remboursement correspondant aux plaques incluses dans le bundle.

Cette situation soulève pour moi une vraie question de crédibilité et de confiance vis-à-vis du service consommateur Tefal : la communication est aimable, mais les engagements ne sont pas suivis d’effets concrets.

J’espère que cette situation sera enfin régularisée rapidement.

CASE 07736573 Tefal promote a service they cannot deliver. They state delivery within 24hrs if ordered before 2pm. We have an order which we ordered last Wednesday 19th Nov and we are now on Monday 24th Nov and still no delivery. Their courier Yodel don't want to sort and we have no idea if/when the order will arrive. Tefal CS say to speak with the courier! Tefal are mis-selling a service they cannot provide and should be taken to task.

Ik heb een stoommachine is zo handig en snel en heeft veel tijd voor mij gespaard
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I just have to post this as I received my tefal oven and it really is amazing. I’ve always been a ninja girl but this is truly a game changer.
I’m a disabled person in her mid 50’s and this is so easy to use and to clean. It’s been a game changer for me.

I registered my Tefal X-Force Flex 15.60 vacuum for the official battery safety recall over a month ago.
The recall website clearly stated that the product must not be used and should be disposed of immediately due to a fire risk.

Since then, I have received only template emails and false promises.
More than four weeks later, there is still no replacement, no refund, and no clear timeline.
Shockingly, one of their agents even suggested that I could continue using the recalled battery — completely ignoring their own recall safety instructions.

This is a serious failure of customer care and consumer safety responsibility.
Tefal’s recall handling is unacceptable — unsafe, disorganised, and dismissive.

If a company cannot safely and promptly handle a fire-risk recall, it raises major concerns about how it values its customers.