This company is fantastic!! I purchased 3 items. Shipping was fast, yay!! The items looked great, were buttery soft, but sadly didn’t fit. I emailed customer service and their response was prompt and... Se mer
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I ordered 5 bottoms and loved the quality and fit of them but unfortunately 2 of the bottoms were not long enough for me as I am 5’7 and hippy. I requested a return for the 2 items and received a resp... Se mer
Wore my leggings for the first day and absolutely love them!!! Great quality and tight but comfortable fit. Lifting my rear nicely too!😆 I had issue with the wrong size ordered and they took care... Se mer
Företaget har svarat
The customer service on this transaction was amazing! Not being sure of what size to order, it turned out I ordered the wrong size and wanted to exchange my item. I got back to me very quickly and so... Se mer
Företagsinformation
Skrivet av företaget
IUGA is a yoga sportswear brand that is dedicated to ultimate comfort. Utilizing our unique and innovative fabrics such as ButterLab™ and HeatLab™, we provide over 5 million yoga enthusiasts with an unrivaled comfortable experience and high-value products and services. Committed to creating value for our customers with premium products, our brand has earned recommendations from multiple authoritative media outlets and garnered over 80,000 positive customer feedbacks. At IUGA, comfort is at the core of our brand strength and mission. Upholding our promise of "Nothing but Comfort", we ensure that every user enjoys a comfortable experience in both sports and life.
Kontaktuppgifter
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A new fan of IUGA!
Gosh, I don’t even know where to start because I just have so many wonderful things to say. :) Firstly, IUGA’s customer Service is simply wonderful and goes above and beyond. I had made a mistake when making my order and didn’t double check the shipping address. After seeing that, my shipment was returned back to sender, I reached out to IUGA. Kikyo, who responded to my message, was not only patient, professional, but incredibly kind!! I realized my mistake when we were confirming the shipping address. And even though it was MY fault, they offered to re-shipyard order to me without extra charge!! I have never dealt with Customer Service at this level! Just so kind. Secondly, the two long sleeve UPF shirts I got were perfect! The cinching on the sides is so cute and flatters my waist to butt ratio. The fabric is incredibly soft and clings in all the right places. I also got a pair of the PowerTight Scrunch Butt High Waist Legging and a pair of the PowerTight Compression legging. The fabric, once again, is SO soft. I could seriously lounge around in them all day. I love how both leggings passed the squat test and I experienced no camel toe situation at all. Truthfully, I was worried about the “No front seam” because your girl here has a prominent pubic bone but I was pleasantly surprised and am so happy about it.
Since I got my shipment a couple of days ago, I can’t stop telling family and friends about my experience with IUGA and how soft and comfy their leggings are. Having experienced their superb customer service and worn their quality products, I can honestly say I’m impressed with their price. I love their leggings and how they fit and feel on me much more than the ones from Lululemons, Athleta, and Fabletics which have been my go-to for years. I also feel like they are not only similar in quality, but also softer in feel and at a much more affordable price. I’m a lifelong convert here. In my first experience, you showed me you care about your customers. Thank you. I will be back for more!! <3

Svar från IUGA
I loved all 3 products from IUGA
I loved 3 products from IUGA. The heatlab, bootcut Fleece (wonderfully warm), the highwaisted bootcut in denim yoga pants & flextight yoga leggings. All fit beautifully and made my derierre look great. Seriously, I even got compliments! I returned the water-resistant fleece which ran small, even though all items were size L. Customer service was easy and helpful. I don't care about "scrunch-butt lifting" or no front seam. The fabric was really very good, not too thin like most companies. I use these pants for yoga, the gym, dance & everyday running around.
Happy I ordered!

Svar från IUGA
There Customer service is tops very…
There Customer service is tops very fast service and the quality is very very good. I ordered the wrong sizes and they got back to right away and are sending out larger size. I was very impressed, no hassle and very kind. I will be buying more for sure.
An excellent company and product to deal with
Like many other people, I saw an ad on Facebook for these tights. I’m always looking for nice soft/comfy ones that won’t break the bank. I bought a pair of the high waisted flex and a pair of the compression. I think it’s important to take note that each style will fit you differently. The high waist flex fit me fantastic in a size medium. The compression tights were a little loose around the belly/waist area. I emailed about this and they happily told me just choose a different style and we’ll replace them. Awesome customer service! I couldn’t be happier. Oh! shipping was super quick for me as well!

Svar från IUGA
Customer service
This was my first time shopping here, I bought 4 different items; loved 2, didn't love/fit into the other 2. The return/exchange process was so easy!

Svar från IUGA
Top Notch Company. I have purchased multiple times from…
I have purchased multiple times from IUGA. The styles, fabric, fit and colors they offer are great.
Warning.. items do sell out fast so if an item is available, don’t sit on it,be sure to grab it while it’s in stock.
I did have an issue with how a couple of leggings from my last order fit me,I wasn’t going to say anything at first because it was a self conscious issue but I couldn’t afford to just let them sit unopened in the bag. I decided to write an email to customer service and they were extremely helpful, offering me a few different options to fix the issue.
I can tell you this from experience, when you find a company that offers quality products that you love, has representatives that actually listen to their customers, answers questions honestly, and offers solutions while treating them with respect, stop shopping elsewhere!

Svar från IUGA
ButterLab V-Neck Adjustable Workout Tank - Brown
I received the brown ButterLab v-neck adjustable workout tank from my mother as a birthday gift! I originally received a size small as this is my typical size, however it was a bit too tight for my workouts. I exchanged for a medium with ease.

Svar från IUGA
Quick response to a return issue and it…
Quick response to a return issue and it wa handled very professionally. Love the products I bought just picked the wrong size and they are handling it for me would definitely recommend.
I am OBSESSED with Iuga
I am OBSESSED with Iuga! They have quality products and their customer service is simply the best. Those 2 things keep me coming back for more... Iuga is the only legging I own and buy now! I love that they are squat proof and the company really stands behind their products. As long as this stays the same, I will be a customer for life! I was recommended Iuga and have been hooked ever since!

Svar från IUGA
I just had a very positive experience…
I just had a very positive experience with Iuga. I ordered the wrong size and they were so gracious in helping me get the correct size. I am happy to give this company a 5-star rating and have every intention of purchasing from them again in the future. Thank you!
Overwhelming 5 stars
Overwhelming 5 stars! This company went above and BEYOND to ensure my happiness and I appreciate that more than they know. Good customer service is hard to come by these days. So THANK YOU IUGA.
Ordered swim shorts, swim top and yoga pants
I recently ordered swim shorts, a swim top and yoga pants. I had a great experience! The swim shorts were loose when worn in water so I returned one pair for a smaller size.
Great material
Great material! Great return policy! They are fast with a return request ! I needed a bigger size and they sent it out right away!
The shorts and leggings are so soft !
Customer service is the best I ever…
Customer service is the best I ever experienced. They were quick to answer my request and handled my exchange in 1 day. The product is fantastic. I will be buying more!

Svar från IUGA
Excellent products
Excellent products, high quality materials, plus: when needed return/exchanges made easy.
EXCEPTIONAL CUSTOMER SERVICE
EXCEPTIONAL CUSTOMER SERVICE! I HAVE NEVER HAD A COMPANY SEND ME A NEW SIZE WITHOUT HAVING TO RETURN THE ORIGINAL ONES I PURCHASED THAT DID NOT FIT.
ALSO, THE QUALITY OF THESE LEGGINGS IS SOFT AND THE PRICE IS SUCH A WONDERFUL DEAL. I’M SURE I WILL ENJOY THESE LEGGINGS FOR A LONG TIME!

Svar från IUGA
top notch company and products
The products and the team that create and work for Iuga give me hope that not all goodness is lost in the world. Not all companies are just full of greed. The products I have purchased, which are many, contribute to my comfort and the way I feel as I take care of my body. Excellent leggings and bras for working out and lounging. There was a product that just didn't work for me and they rectified it immediately, no hassle. How refreshing! Plus I feel pretty darn sexy in my leggings! The butter line is just that. So freaking soft. No camel toe, thank you! Just great stuff! Thanks Iuga!

Svar från IUGA
I ordered a pair of the Scrunch Butt…
I ordered a pair of the Scrunch Butt Lifting leggings in a size M and they were a little big. After emailing customer service, I received a prompt and courteous response, in which they offered to send a size S, for no charge, and let me keep the pair I originally bought.
I absolutely loved the fabric and how soft it is. A lot of my other leggings are more of a spandex material, which is fine, but these feel smooth and buttery, as described. I'm excited for my new pair to arrive.
Top notch customer service and I'm grateful that IUGA has gone out of their way to work on resolving a mistake that I made.
Excellent Company & Products
The leggings didn’t fit like I wanted so I contacted the company and they responded within hours to work something out. Excellent customer service and I will definitely be ordering in the future. Highly recommend!

Svar från IUGA
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