THE FUTURE ROCKS Omdömen 

72
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Wanted to place an order for 2 Round brilliant bezel cord bracelets to celebrate my Mom's 90th Birthday. Customer service assured me the gift would arrive in time for her birthday - in Canada. They... Se mer

Betygsatt 4 av 5 stjärnor

I love the website ease of use, variety of options and very happy with my purchase Customer service was very responsive and timely. When I needed to return some thing that’s much appreciated. I’m givi... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

It’s our first time here in HK and we’re really looking for a good engagement ring! Glad that we found The Future Rocks in K11, we met Alice who’s been very accomodating to our queries. We found the p... Se mer

Betygsatt 5 av 5 stjärnor

The website was clear and easy to use. Once order was submitted we had very good communication and regular updates. Very impressive. Goods arrived in a timely manner and we presented lovely. Ite... Se mer

Företagsinformation

  1. Butik för modeaccessoarer
  2. Smyckesbutik

Skrivet av företaget

About THE FUTURE ROCKS Cultivating a community of innovators, THE FUTURE ROCKS aims to form a global constellation of conscious jewelry brands who share values of sustainability, diversity and sophisticated design. The international site engages with digital-native Millennial and Gen Z consumers through a highly curated shopping experience. DPMS Category A Registrant (Registration No. A-B-23-12-00016)


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

72 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(72)

35 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Legit brand

They provided the best repair service! This brand is absolutely legit, the shop located at the high-end mall called K11 in Tsim sha tsui, Hong Kong. You can simply visit the shop or order items via online.They have a large selection as well. Highly recommend this brand.

28 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service, wonderful in-person experience

I have been interested in lab diamonds for a while, but this is my first lab diamond (as opposed to natural diamond) purchase. With jewelry, I think it is important to see the objects in person. So, after taking a look at their online catalog, I messaged them to see if I could see my wishlist items at their physical store. They were quick to respond and confirmed which items were in stock within a day.

In the store, Joy was my sales associate, and she was wonderful to work with. She made a point of making sure I was comfortable with my purchases, including pointing out which items had recently had a change in materials (18K white gold to silver), and was able to suggest some pieces not on my original wish list that fit my taste while keeping the entire experience low-pressure. I felt that all times my satisfaction as a customer was the first priority and there was no hard sell at all. I would be more than happy to purchase from them again.

Quick tip - they do have a larger selection online than in store so I highly recommend taking the time to message them if there are any particular pieces you would like to see in person.

22 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love the price and quality of this…

Love the price and quality of this store! This store has multiple lab grown diamond brands, definitely a good chance to come to choose ur optimal diamond here. Also love the staffs here, so kind and friendly! Definitely recommend to come

15 februari 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

贈り物にも

良いものをお手頃な価格で購入出来ました。注文から納品まで早く安心です。

24 december 2024
Betygsatt 1 av 5 stjärnor

I paid for expedited shipping so it…

I paid for expedited shipping so it would arrive before Christmas. Said it would arrive on 12/23 and it is still on the other side of the country.

20 december 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Jarrod,
I appreciate your time reviewing The Future Rocks. Our deepest apologies if your recent experience left you disappointed. Upon checking with your order, it appears that your shipment is stuck in US customs and our team is proactively in contact with the courier to resolve this issue as quickly as possible. As we are a Hong Kong based jewellery platform, most of our international shipment requires customs clearance, which may lead to the delay of the shipment.

Meanwhile for us to review your situation thoroughly and provide a solution, our team has already contacted you via email regarding your order. Thank you for your understanding.

The Future Rocks Team

Betygsatt 2 av 5 stjärnor

Customer service was not as prompt.

Customer service was not as prompt.
I left a query after receiving my shipment via Whatsapp on the certificate of the item I purchased but I am still yet to hear back from the team.

22 november 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

안녕하세요 다혜 안님,

The Future Rocks를 피드백을 주셔서 감사합니다. 최근 The Future Rocks에서의 부정적인 경험으로 인해 실망하셨다면 진심으로 사과드립니다. The Future Rocks 팀은 탁월한 서비스를 제공하기 위해 노력하고 있으며 이를 바로잡을 수 있게 되어 기쁘게 생각합니다. 고객님의 상황을 철저하게 검토하고 해결책을 제공하기 위해 당사 팀은 고객님의 주문과 관련하여 이미 이메일을 통해 귀하에게 연락했습니다. 발생한 문제에 대한 세부정보를 해당 메시지에 회신해 주시면 최대한 빨리 지원해 드리겠습니다.

The Future Rocks 팀

Betygsatt 5 av 5 stjärnor

Fantanstic Experience

Wanted to place an order for 2 Round brilliant bezel cord bracelets to celebrate my Mom's 90th Birthday. Customer service assured me the gift would arrive in time for her birthday - in Canada. They promptly shipped the package and it arrived safely weeks before the celebration.
The bracelet is beautiful and I can't wait to give it to my Mom and wear the matching one.

28 oktober 2024
Betygsatt 5 av 5 stjärnor

Quick response & delivery of product

Quick response & delivery of product. Product is beautiful, perfectly described and very high quality. Will do business with again!

4 augusti 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Dear C,

Thank you so much for your wonderful review!

We're thrilled to hear that you had a great experience with us. Providing an exceptional jewelry shopping experience from our curated collection to our customer care is always our top priority.

Your feedback helps us continue providing excellent service and products. We look forward to serving you in the future!

The Future Rocks team

Betygsatt 5 av 5 stjärnor

商品のデザイン

商品のデザイン、大好きです。今回は配送の連絡も配送状況の連絡もあり、⭐️5つです。このサイトで心配なことは、海外からきちんと荷物が届くかどうかです。手元に届くまでのフォローが日本法人の方で確立されるとなお嬉しい。

8 juli 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

渡邉直子様

5つ星の評価をありがとうございます!商品デザインをお気に入りいただき、配送状況の連絡にもご満足いただけて、大変嬉しく思います。海外からの配送に関するご心配は十分理解しております。日本のお客様により良いサービスを提供できるよう、フォローアップの改善に取り組んでおります。貴重なご意見をいただき、ありがとうございます。今後もお客様の期待に応えられるよう努めてまいります。当社をご利用いただき、誠にありがとうございました!

敬具
The Future Rocks チーム

Betygsatt 5 av 5 stjärnor

Beautiful earrings and excellent…

Beautiful earrings and excellent service!

3 maj 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Dear Anna,

Thank you for your wonderful 5-star review! We're delighted to read that you loved the beautiful earrings and received excellent service.
Your positive feedback means so much to our team. Providing an exceptional jewelry shopping experience from our curated collection to our customer care is always our top priority.
We appreciate you taking the time to share your kind words and look forward to impressing you again soon with more exquisite pieces.

The Future Rocks team

Betygsatt 4 av 5 stjärnor

Quality product just slow delivery

I love the website ease of use, variety of options and very happy with my purchase Customer service was very responsive and timely. When I needed to return some thing that’s much appreciated. I’m giving four stars instead of five only because the delivery date was not as promised. The delay causes sime inconvenience so heads up if you’re planning a gift for a special occasion.

5 april 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Pasha,

Thank you so much for sharing your thoughts! We're thrilled you loved our website and enjoyed our variety of options. We apologize for the inconvenience caused by the delay in delivery. Your patience is appreciated, and we're working on improving our shipping processes. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!

The Future Rocks Team

Betygsatt 5 av 5 stjärnor

すべて良かった。

発送のタイミング、梱包、メールなど
すべてよかった。

19 februari 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Yokoi,

素晴らしいフィードバックをいただき、誠にありがとうございます。良い体験が出来たとお聞きでき、大変嬉しく思います。これからもザ・フューチャーロックスを未来志向の次世代ジュエリーと出会う場所としてご利用いただければ幸いです。

The Future Rocks Team

Betygsatt 5 av 5 stjärnor

The product is in high quality

The product is in high quality. And the delivery is highly efficient. But it will even better if the packaging of the parcel can be improved.

16 januari 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Ginny,

We're thrilled to receive such positive feedback from you! We appreciate your suggestion and we'll certainly consider this as we continue to enhance our packaging. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!

The Future Rocks Team

Betygsatt 5 av 5 stjärnor

Sparkly little gem

Decided to buy a smaller piece first to see how they look and so pleased with it.
Quality is exceptional and cord part of the bracelet really well made so sits very flush to the wrist.
Perfect as a stand alone piece or stacked.
The stone is a good size and very clear.
Highly recommend and will look at more when time allows

12 januari 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Sam,

We appreciate your wonderful feedback and thank you for choosing The Future Rocks for your recent jewelry purchase. It's fantastic to hear that the cord bracelet met your expectations!

The Future Rocks Team

Betygsatt 5 av 5 stjärnor

Good product, smaller then expected

I approached my engagement with this company with initial skepticism, given its social media presence and Hong Kong-based operations. Previous encounters with similar entities left me disillusioned, as they often devolved into scams, resulting in either damaged goods or unmet promises.

Nevertheless, I decided to proceed, and my experience proved remarkably smooth and responsive. Upon placing the order, the team promptly contacted me to inquire about the necessity of special packaging for my intended occasion—a thoughtful touch for a gift intended for my wife. Subsequently, I received a FedEx tracking number, affording me the ability to monitor the shipment's progress, ultimately arriving a day in advance of the scheduled delivery date.

The intricately detailed and magnified images on the website accurately portrayed the product. While the actual item proved smaller than anticipated, its quality surpassed expectations, eliciting admiration from my wife.

In conclusion, I unequivocally endorse this company and anticipate availing of their services in subsequent endeavors.

12 januari 2024
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Adrian,

Thank you very much for sharing your recent experience with The Future Rocks. We truly appreciate your thoughtful and detailed feedback, and we're thrilled to hear about your positive encounter with our company.

The Future Rocks Team

Betygsatt 4 av 5 stjärnor

Great

Great customer service, gorgeous original jewelry. Woud love a shorter post option on the flat back diamond studs.

27 december 2023
Logotyp för THE FUTURE ROCKS

Svar från THE FUTURE ROCKS

Hi Sarah,

We're thrilled to receive such positive feedback from you! We appreciate your suggestion and we'll certainly consider this as we continue to enhance our collection. Thank you for choosing us, and we look forward to serving you with more stunning pieces in the future!

The Future Rocks Team

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