They charge a bit more in shipping frees than other proxy-buyers, but the service itself was really good and consistent. They take pictures of all received items at the warehouse to ensure proper qual... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to p... Se mer
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Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communica... Se mer
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Very useful to directly buy in China but a lot of articles showed are unavailable. This amount of extra-fees, even quite small should be at least approximately announced I think. However I recomme... Se mer
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Företagsinformation
Om parcelup.com
Skrivet av företaget
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Kontaktuppgifter
Hong Kong
- hello@parcelup.com
- parcelup.com
4,4
Utmärkt
596 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality service!~
They charge a bit more in shipping frees than other proxy-buyers, but the service itself was really good and consistent. They take pictures of all received items at the warehouse to ensure proper quality, if not they can negotiate a return for you. I ordered subcul/jirai kei clothing mostly and everything arrived in time and steadfast (even with Airmail). 🌸
22 mars 2026
Svar från parcelup.com
Thank you for your valuable feedback! We aim to deliver high-quality services, which might be priced higher than some other options. At the same time, we work hard to keep our prices as reasonable as possible without compromising quality. We appreciate your understanding. Thank you for choosing our service!
Good service 🚚
Good service 🚚. Delivery was fast ⏩. Items in the package 📦 is in excellent condition 👍.
Downside: commission fee is a bit expensive 🫰
21 mars 2026
Svar från parcelup.com
We appreciate your feedback! We are happy to hear we met your expectations. Regarding the commission: a minimum of 5.5 USD applies to your order. It is a fixed commission for orders under 55 USD, so it may be relatively high. Larger orders are usually more economical, so you may consider that in the future. Thank you for using our service!
Really good
Very good packaging, perfect update information, fast handling, good website with good information. Not the cheapest but you get real service.
22 mars 2026
Svar från parcelup.com
Thank you for your valuable feedback! We are glad you enjoyed shopping with us. We appreciate your choosing our service!
Excellent!
Clear photos of the item were sent after they were obtained by the proxy service. Packaging was excellent. Would consider ordering again in the future.
25 mars 2026
Svar från parcelup.com
Thank you very much for your feedback. We will be happy to assist you whenever you need us. We appreciate you choosing our service!
Feed Back after Delivery Issue
21 mars 2026
Svar från parcelup.com
We appreciate your feedback and thank you for using our service! We look forward to serving you again soon.
Svar från parcelup.com
Thank you for your kind feedback! We are really happy you enjoy your shopping experience with us! We appreciate you choosing our service!
Decently speedy international purchase
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to purchase from Taobao I’ll know my package will be in good hands.
26 mars 2026
Svar från parcelup.com
Thank you for your feedback! We are happy to hear that you found our services easy and clear to use. The higher-than-expected fees are due to the fragility of the items and your choice of the most expensive, fastest shipping option. You can review different delivery options before paying for shipping to choose the one most suitable for you. We appreciate you choosing our service!
Packages are heavily wrapped and usually never damaged
They came in a decent amount of time and in perfect condition, it’s a little expensive but that’s ok
25 mars 2026
Svar från parcelup.com
Thank you for your feedback! We are glad you enjoyed shopping with us. The higher-than-expected fees are due to items containing liquids, which should be shipped separately. Also, if delivery time is less important to you, the Airmail option would be a more cost-effective delivery option than the higher-priced express delivery. You may consider this information for your future orders. We appreciate you choosing our service!
Great service
Great service, I highly recommend!
Items arrived quickly and carefully packaged.
16 mars 2026
Svar från parcelup.com
Thank you for your feedback! We're glad to hear you enjoy shopping with us and look forward to serving you again soon. We appreciate you choosing our service!
Pretty good
Very useful to directly buy in China but a lot of articles showed are unavailable.
This amount of extra-fees, even quite small should be at least approximately announced I think.
However I recommend this site.
22 mars 2026
Svar från parcelup.com
UPD: Thank you for the update.
When possible, we can provide the estimate, as we did for your order, so you know the full amount in advance. As for items being out of stock, unfortunately, it is up to the sellers to update the listings, and some items also sell out quickly. We provide the option to add a replacement from a different seller, and we can also assist in finding a replacement. Thanks again for your feedback!
Thank you for your feedback! We understand you might be frustrated with "extra fees," likely referring to international shipping charges, but we need to clarify some points. First of all, we provided the estimated shipping fee before purchasing your order. You had the option to pay for international shipping and proceed with the order or cancel it and get a full refund if you found the order unsuitable. You paid for the shipping, and we purchased your order. Some items were canceled, and no replacements were added. You now have the funds in your account, which you can use for future orders or request to withdraw using the appropriate function in your account. We are not sure if you are aware of this amount, but we invite you to review your account and address any questions you may have. Our online support team is always available to assist you. We hope this makes things clearer for you, and you may reconsider the feedback you left since we did everything as requested, and there’s only a small misunderstanding. We always appreciate you using our service.
Always my first choice
I go through parcel up to get my game merch, that's only available in China, home! They make it so easy and it's always come fast after they ship it out.
23 januari 2026
Svar från parcelup.com
Thank you for your feedback; we're happy you enjoy shopping with us! We appreciate your choice of our service!
You are the most speedy seller I have…
You are the most speedy seller I have ever used in China and you pack my orders perfectly, I have nothing but positive things to say about you.
16 mars 2026
Svar från parcelup.com
Thank you for your feedback. We're glad you enjoy shopping with us. We appreciate your choosing our service and look forward to serving you again soon.
Using parcel up was great
Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communicated so I knew exactly where my order was at all times. Everything moved very promptly. Customer service contacted me to deliver messages from the sellers. Thanks to parcel up, I finally got something I'd long been searching for.
16 mars 2026
Svar från parcelup.com
We appreciate your feedback and are glad you were able to get what you needed. There could be several reasons why items don't appear in our catalog, but you're welcome to contact our online support team for assistance with this issue or any other questions you may have. Thank you for using our service!
Svar från parcelup.com
Vous êtes toujours le bienvenu ! Nous apprécions votre commentaire et vous remercions d'avoir utilisé nos services !
Svar från parcelup.com
We appreciate your kind feedback! Thank you for using our service, and we look forward to serving you again soon.
No transparency about delivery cost
I had a very frustrating experience with ParcelUp that honestly feels misleading at best.
I ordered Chinese tea through their service, with the product itself costing around $160. At no point during the initial purchase process was there any clear indication of what the shipping costs would be. Only after they completed the purchase on my behalf did they inform me that delivery would cost an additional $95.
That is an extremely significant and unexpected charge — over 50% of the product value — and it was impossible to anticipate beforehand. This is especially unreasonable considering I live in Moldova, where services like Temu already operate with free or very low-cost shipping. Clearly, logistics infrastructure exists, so such high delivery fees should be disclosed transparently upfront.
The core issue here is not just the price — it’s the lack of transparency. If your business model involves expensive shipping, you must provide at least an estimated range before the customer commits to the purchase. Presenting these costs only after the item is already bought puts the customer in a locked-in position and feels deceptive.
Overall, the experience left me feeling scammed. I believe most customers would feel the same in this situation. I would strongly advise others to be cautious when using ParcelUp unless they improve their pricing transparency.
1 mars 2026
Svar från parcelup.com
Thank you for your feedback. You pointed out an important fact that some of our customers misunderstand or find unclear, so we would like to clarify a few points again. If you check our website carefully before placing an order, you will see that we are a purchasing agent helping to buy items from China. We do not have any items in stock, and we cannot know any information, including the weight of the items, before we receive them at our warehouse after purchasing them on your behalf. Therefore, we can only provide the weight and the shipping fee after we pack your order, which is obviously after purchasing and receiving it. Before placing the order, we specify that two payments are required, and you can use the calculator to estimate your total cost here: https://parcelup.com/order/taobao-shipping-fees-calculator.
If you're unsure about the estimate, you can contact our online support for assistance. We're happy to reach out to the seller to ask about the approximate weight, including packaging, which can help determine an estimated shipping fee. Also, there's no point in comparing our service to other shopping platforms like Temu, which operate very differently and hold most items in warehouses across many countries. However, their products are usually low-quality, and, as in your case, they most likely don't have that particular tea on Temu because they can't ship it for free or at a low cost unless the price is very attractive to their users. They are for mass market products only. The only thing we will double-check is whether the weight could have been reduced to save on shipping costs, even though you requested to keep the packaging—which likely increased the shipping fee significantly due to the fragility of the tea cakes. Additionally, we have upgraded your shipping to EMS at no extra cost. This gives you a more reliable delivery than Airmail, and most importantly, you received your parcel just under one week, which is extremely fast. We hope the above points clarify the process for you, as we are fully transparent about it. Please take a moment to review the information and prepare your order accordingly. Our online support team is always here to help with any questions, whether it's about estimated shipping, finding items, or anything else you need. We appreciate your choosing our service and apologize if anything seemed misleading!
Muy buena experiencia
Muy buena experiencia. Sin embargo no olvides que seguramente tendrás que pagar gastos de aduana...
4 mars 2026
Svar från parcelup.com
¡Agradecemos sus comentarios! Los aranceles aduaneros son responsabilidad exclusiva de la aduana local y dependen de la normativa de su país. Sin embargo, existen opciones, como DHL Paket, para reducir esta posibilidad. Siempre puede contactar con nuestro servicio de atención al cliente en línea si necesita ayuda. ¡Gracias por utilizar nuestro servicio!
Svar från parcelup.com
¡Gracias por sus amables comentarios! ¡Agradecemos que utilice nuestro servicio!
J’ai dû payer 2 fois le prix de mon article
J’ai dû payer une fois mon article au premiers paiement puis au deuxième j’ai dû repayer encore une fois ( normal ) mais encore le même prix que mon article.
C’est bien mais c’est cher
24 mars 2026
Omdöme utan inbjudan
Svar från parcelup.com
Merci pour votre commentaire. Nous tenons à préciser que les frais de livraison sont calculés uniquement en fonction du poids de l'article, et non de son prix. Même si l'article coûte peu cher, son poids peut entraîner des frais de livraison supérieurs à son prix. Nous espérons que vous comprenez et que vous ferez le bon choix lors de votre commande. Il est préférable de commander plusieurs articles pour les expédier ensemble et ainsi économiser. Si vous avez besoin d'aide pour réduire les frais de livraison, veuillez contacter notre assistance en ligne. Merci d'avoir utilisé nos services !
The process is too slow.
8 mars 2026
Svar från parcelup.com
Thank you for your feedback. To improve our service, we would appreciate it if you could provide more details about which specific process was slow. We would like to share some insights into your order process. You placed the order on February 5. We purchased all the items on February 6, and they were received on February 9, except for one item, which arrived on February 10—the day your order was packed—and all photos and shipping fees were provided. On February 16, we received your message that some items were not what you wanted. Due to the Chinese New Year holidays (the notice was displayed on our website for a month), we could check the information with sellers when everyone returned to work on February 28. Then, only on March 7 did you request to change the delivery to a different address (country). Your order was shipped on March 8 and delivered on March 9. Please let us know what was slow and what we could do better. We look forward to hearing more details from you. Thank you for using our service.
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