The Fold London Omdömen 

Great customer service from Shahnaz - very helpful and a pleasure to deal with
I had a small issues with my order - contacted customer services who could not be more helpful
Issue resolved without question

The Fold is a class act from the efficiency of booking a styling appointment to the charm of the team members. Completely different to the sullen staff, pushy sales people - or complete absence of staff which seems to be the norm elsewhere.

The service I have received has been superb- extremely prompt responses to emails and very friendly and efficient staff in store

I regret buying in the first place and I won’t be buying again. The refund process is awful for a company that caters for corporate clients. It’s unfortunate and please don’t claim that you have a problem processing refunds because I read a review posted 4yrs ago and it’s the same horrible experience.

Amazing styling session in The Fold, Chelsea. Lily was so attentive and helpful, and the clothes are so versatile and classy. I will definitely be going back!

The item I purchased was returned because I provided the wrong address, due to predictive text. It was totally my fault as I didn't check, yet the customer service rep was very understanding, accommodating, and professional. Other clothing stores would have sold the item, long before refunding me. However, the service rep ensured that my package was re sent to my correct address.

Needless to say that I was elated to have the item delivered and over the moon when I got that perfect fit. Would I buy again? Yes! Would I recommend? Absolutely! These styles are awesome and the fit is everything.

Beautiful designs and fabrics. Shipping was quick. My few items ran small and proportions seemed more appropriate to taller person. Had to make an exchange and customer service was spot on.
Only negative was using DHL for return- pick up was not available in my area and few drop off locations.

After I returned an order to London from the USA, I spent considerable time trying to receive credit on my American Express. Helena in customer service at The Fold London was most helpful in resolving the issue, which originated not with The Fold London, but with a third party e-commerce intermediary. While I would rate my experience with intermediary very poorly, I give Helena and The Fold London five stars for professionalism. In addition, the clothing I have purchased from The Fold London in the past has always been of the highest quality. When properly sized, the clothing drapes and fits exactly as seen in online photos and the catalog. I have absolutely no complaints with The Fold London’s clothing or customer service.

I am delighted with my recent purchase from The Fold. First, the dress I ordered is beautiful. Flattering design, classic style, handsome fabric, excellent workmanship. Second, I snagged the dress on sale. Third, the customer service I received — across the Atlantic and several time zones — was outstanding. Because of that extraordinary service, I had my dress in hand in barely a week, despite ordering the wrong size initially and having trouble with the logistics of returning the original order.
A special shoutout to Shahnaz, who helped me navigate through the complications at my end.

I made a late return through a fault of my own and it was accepted. Great service!

Great customer service. Very impress by the immediate action taken by the team to help. Brand truly lives the expectations

Sadly one of the items that I bought during a sale event was too big and needed to return. However, because of my annual break I was not able to send it back as per the policy. I connected with customer service and they were extremely friendly. Promptly to offer to extend the return period in order to cover my holiday! This is a true customer centric company with very high quality products! Well done The Fold!!!

Really helpful team at the store who stayed late for us!

Lily in the Cadogan Square store, helped me choose my outfit for my daughters wedding in May, she was very professional in always and with all the comments I had at the wedding about the Palmerston dress, I was truly happy with my outfit. This is not the first time in the store, each outfit I have bought, have always given me pleasure and joy to wear. Thank you Lily Thank you again for your support.

Amazing clothes, and the styling team was incredibly helpful as well!

I had an issue with a discount code and the company went above and beyond to resolve it. Great customer service, thank you!

very helpful and prompt response

In my case, the delivery firm delivered my The Fold parcel to the wrong address, and I could not locate it. I emailed the customer care team and a fabulous lady called Helena responded promptly and after apologising for the delivery issue (despite it not being their fault) arranged for a replacement order to be sent out next day; this one I received safely.
The service I received was prompt and professional and it was clear that to Helena and her colleagues - customers come first.
The happy ending is that my original parcel eventually turned up and I was able to return it to their Pont Street store AND the delivery driver called me in person to apologise for the error! Happy days

I have just placed an order for one dress and only after the payment had gone through am I advised that there is a 7 week wait !!! That is ridiculous not to advise customers of this wait/delay. My holiday will be done and dusted in 7 weeks ! Very bad policy !
ADDENDUM: Customer services responded to my email the next day, offered a refund without any problem and I am happy to say the refund arrived within four days . I am very happy with that service .

Lovely experience. It's difficult for me to find clothes that fit, and I was shopping for a special occasion.
All the staff at the shop was incredible friendly and helpful, and even my friend ended up buying something for herself. I trusted my stylist 100% and the clothes that she wrought that I was most doubtful about ended up fitting perfectly, and I loved them! I wanted to keep everything.
I highly recommend it, and look forward to visiting the shop again.