TheDressOutlet.com Omdömen 

242
•
TrustScore 2.5 av 5

2,6

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Buying a prom dress in Wales, Uk seems impossible 🤯 I found by “mistake” this website, and we decided on one dress, after weeks of searching. I was quite skeptic to order, distance, sizing, quality... Se mer

Betygsatt 1 av 5 stjärnor

Don't do it. I wish I had come here before ordering. Their return policy is written in a way that makes you think you can return items but you cannot unless they are part of "The Dress Outlet... Se mer

Betygsatt 5 av 5 stjärnor

Wow, I can't believe it! The dress arrived a whole week earlier than expected, and let me tell you, it's absolutely stunning. I'm completely smitten with its elegance, adorableness, cuteness, and styl... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I ordered a dress for a 35th company anniversary party and was SO excited to find the perfect dress. Two days later I get an email saying it is out of stock after ordering the matching shoes, purse,... Se mer

Företagsinformation

  1. Klänningsbutik

Skrivet av företaget

The Dress Outlet is your ultimate online destination for formal wear, offering a wide selection of stunning dresses for every special occasion. Whether you're searching for the perfect prom dress, a sophisticated mother of the bride gown, or something chic for a wedding, homecoming, or cocktail party, you'll find beautiful options to suit your style and budget. Our collection features a diverse range of sizes and silhouettes designed to flatter every body type. We proudly offer worldwide shipping and a hassle-free return policy to ensure a seamless shopping experience. With affordable prices and exceptional customer service, The Dress Outlet makes finding your perfect dress easy and enjoyable.


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

242 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 71 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,6

Alla omdömen

(242)

27 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

the worst Experience ever,

7 januari 2024
Omdöme utan inbjudan
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Svar från TheDressOutlet.com

We're truly sorry to hear about your negative experience, and we appreciate you bringing this to our attention. We sincerely apologize for any inconvenience or dissatisfaction you may have faced. Your feedback is invaluable, and we are committed to addressing and improving upon the issues you've highlighted. Please allow us the opportunity to make things right by reaching out to our customer service team at info@thedressoutlet.com - We value your business and will do everything in our power to regain your trust.

Thank you for sharing your concerns.

Betygsatt 5 av 5 stjärnor

Beautiful wedding dress and lighting fast delivery

I got invited to my cousin's wedding. I was so excited hearing the news so I instantly went online to look for a wedding guest dress that would make me feel comfortable, looks good but doesn't distract from the bride and groom. Since I was so determined to find that dress and I really didn't want to spend too much money, I found the dress outlet. I saw a lot of great looking dresses for not that much money. I ended up placing an order and got it in a couple of days It was quick! I didn't actually expect that. I immediately tried the dress on and it looked like it was especially made for me! I am worried about online dresses since places like shein get the sizing very wrong. This place did disappoint

20 oktober 2023
Omdöme utan inbjudan
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Svar från TheDressOutlet.com

Hi there! 🌟 Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you found the perfect dress for your cousin's wedding at our online store. It's fantastic that the ordering process was quick, and even more delightful to know that the dress exceeded your expectations. We understand the concern about sizing, and we're delighted to have met your expectations. If you have any more events in the future or need assistance, feel free to reach out. Wishing you an amazing time at the wedding! 💐👗✨

Betygsatt 1 av 5 stjärnor

Horrible

Horrible. Spent $104, got a refund for $78. Plus, paid $4.98 for return label that was not provided. Customer Service takes 8 emails back and forth to get a straight answer. They are very condescending. Will see if refund actually shows up on credit card or if I have to dispute the charge. My advice is shop elsewhere. Clothing is cheap looking. Poor fit.

4 oktober 2023
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Svar från TheDressOutlet.com

We apologize for any inconvenience you've experienced, and we appreciate your feedback. The discrepancy in your refund amount is due to our restocking fee, which is part of our return policy and was deducted from the original purchase amount. We understand that the return label issue caused frustration, and as posted on our page, you need to submit a return request and we will send the label to your email.

If you have any concerns about the refund, please allow some time for it to reflect on your credit card statement, or feel free to reach out to our customer service for further assistance. We're committed to enhancing our services and appreciate your input. Thank you for shopping with us.

Betygsatt 5 av 5 stjärnor

Awesome good great best better

1 oktober 2023
Omdöme utan inbjudan
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Svar från TheDressOutlet.com

We're thrilled to hear that you had a positive shopping experience with us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!

Betygsatt 5 av 5 stjärnor

I had a snafu with an order-my fault-…

I had a snafu with an order-my fault- and a lovely woman from Dress Outlet called and emailed me to get it straightened out. Thank for going above and beyond!!! I will be back!

22 september 2023
Omdöme utan inbjudan
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Svar från TheDressOutlet.com

Thank you so much for your kind words! We're delighted that we could assist in resolving the issue and ensuring your satisfaction. We look forward to serving you again in the future. Your support means the world to us!

Betygsatt 1 av 5 stjärnor

AWFUL RETURN POLICY

I bought a dress and it was just not going to work out for me—the fabric was scratchy and uncomfortable, it was so big on the shoulders, hips and length, but yet I could barely zip it up in the lower back. I ordered while out of town, came home a couple weeks later, opened it up within a couple days, tried it on, realized it was not going to work. I packaged it back up and emailed the company for return information…only to be told that I had a week to return it and that window passed. That is absurd! Absolutely bonkers. I want my money back and I don’t want the dress.

25 september 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

We're truly sorry to hear about your experience with the dress you purchased. We apologize for any inconvenience you've faced with the fit and comfort of the garment.

Our return policy is designed to ensure that our customers have ample time to evaluate their purchase, and we understand that circumstances can vary. While we do have a specific return window, we would like to resolve this situation amicably.

Please reach out to our customer service team, and we'll do our best to find a suitable solution for you, whether it's a return or an exchange. Your satisfaction is important to us, and we're committed to making things right.

Thank you for allowing us to address your concerns.

Betygsatt 5 av 5 stjärnor

Best online PARTY Dresses

I stumbled upon this online shop a few weeks ago by accident, and to my surprise, a design immediately caught my attention. Initially, I had some doubts, but I couldn't resist purchasing the dress with its fancy ruffles and adorable skirt. Once I tried it on, I was delighted to discover that it was a perfect fit for me. Taking that leap of faith was truly worth it because this plus size party dress is absolutely amazing, especially for special occasions.

16 maj 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Thank you so much for sharing your experience with us! We're thrilled you stumbled upon our shop and took a chance on that dress. We believe in offering a diverse range of styles to cater to all our customers, and we're delighted to know that the design you chose caught your eye and fit you perfectly. We hope you have a fantastic time on your special occasion in your new dress, and if you ever need anything else, don't hesitate to reach out. Enjoy your fabulous look!

Betygsatt 5 av 5 stjärnor

Lightning Fast Delivery

Wow, I can't believe it! The dress arrived a whole week earlier than expected, and let me tell you, it's absolutely stunning. I'm completely smitten with its elegance, adorableness, cuteness, and stylishness. And that's not all – it's incredibly comfortable too. When I was searching for a plus-size dress for my niece's wedding, I never imagined stumbling upon such a wonderfully creative design. I am beyond thrilled with my purchase!

16 april 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Thank you so much for your glowing review! We're absolutely delighted to hear that the dress exceeded your expectations and arrived ahead of schedule. It's wonderful to know that you find it stunning, elegant, adorable, cute, and stylish – we designed it with careful attention to detail, so your kind words mean a lot to us.

We understand the importance of comfort, especially for a special occasion like your niece's wedding, and we're thrilled that the dress provided you with the comfort you were looking for. We believe that everyone deserves to feel confident and beautiful, regardless of size, and we're thrilled that our plus-size dress was the perfect fit for you.

Betygsatt 5 av 5 stjärnor

Great experience

I had an amazing experience buying a dress from here for prom! Although I initially had some doubts about whether it would arrive on time, I was pleasantly surprised. The dress arrived in less than a week after I made the purchase, and it looked exactly like the photo!

2 juni 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your prom dress purchase turned out to be such a success. We understand that receiving your dress in a timely manner was important to you, and we're delighted that it arrived even faster than expected. It's fantastic to know that the dress matched the photo perfectly, as we strive to provide our customers with accurate representations of our products. We truly appreciate your positive feedback and hope you had an amazing time at your prom. If you ever need anything in the future, please don't hesitate to reach out. We're here to assist you with any of your fashion needs!

Betygsatt 2 av 5 stjärnor

Wrong size pants received with no relief!

Update: In June, I returned the incorrect-sized pants received with the return label. It's been well over 30 days and I have to receive the replacement pants (correct size) or a store credit. 25 July 2023
-----------------------------------------------
I paid for a pantsuit and received pants that were 4 sizes different.
All I want are the correct size pants or a store credit for the pants, it's that simple.

The back and forth with customer service has been exhausting with me providing them the correct customer service protocols though my teaching is now over.
Yes like others, I've ordered two dresses that weren't correctly sized and had to keep them because once received they alert you that it's a "final sale".
I've learned now what to order to assure outfits were fit.
And in the case above, I'm not even asking for a credit card refund as I am loyal customer and at least deserve store credit for the incorrect sized pants being sent.

18 april 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

We're sorry about what happened, as we are following procedures to generate a return label.

Have you received the replacement already? If not, please let us know so we can work it ASAP.

Betygsatt 5 av 5 stjärnor

Prom 2023

Omgosh I can not rave how amazing The Dress Outlet saved prom this year! Daughter decided last minute literally four days before prom she wanted a Ballgown Dress for Prom! The Dress Outlet overnighted the dress up me! I have never had any company go out of their way like they did! I will be getting my daughter Senior Prom dress here!! I promise not last minute. Lol I’d get her Senior Homecomibg dress but our other dress we had originally will be Homecoming Dress. Anyways you guys are amazing and again
Thank you so much!!

6 maj 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Hey Amy! Thank you so much for your review, and we genuinely appreciate you taking the time to share your feedback.
We are also glad to be part of the event for your daughter. Cheers to you and for our following transactions! -TDO

Betygsatt 5 av 5 stjärnor

This has been honestly the best online…

This has been honestly the best online shopping experience I've had so far, and I shop online A LOT. My dress was shipped and delivered in 5 days all the way from CA to Jordan! Customer service is soooooooooo amazing! I sent them many questions and requests and they answered really quickly and made everything easier for me. On top of all that, they gave me an extra 10% for my future purchases. I am literally obsessed with The Dress Outlet. Thank you guys sooooooo much!

13 mars 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Thank you for your incredibly kind words! We're thrilled to hear that your online shopping experience with us was the best you've had so far. It means a lot to us that we were able to provide you with excellent customer service and address all your questions and requests promptly. We're delighted that your dress arrived quickly and that you're happy with your purchase. We truly appreciate your support and can't wait to serve you again in the future. Thank you for being obsessed with The Dress Outlet!

Betygsatt 5 av 5 stjärnor

Superb support

The support and understanding from the sales staff was amazing. We ordered 2 dresses and were concerned about delivery since these were for a cruise. The dresses arrived in plenty of time however one was ordered in the wrong size because we didn't notice it had defaulted back to a smaller size. They helped with setting up the return and shipping the proper size. Both dresses were AMAZING

2 januari 2023
Omdöme utan inbjudan
Logotyp för TheDressOutlet.com

Svar från TheDressOutlet.com

Thank you so much for your feedback! We're happy to hear that our sales staff provided exceptional support and understanding throughout your order process. We sincerely apologize for the size mix-up, but we're glad we were able to assist you with the return and promptly ship the proper size. We're delighted that both dresses turned out amazing! Your satisfaction is our top priority, and we look forward to serving you again in the future.

Betygsatt 1 av 5 stjärnor

The dress that arrived was too small

The dress that arrived was too small. I didn't see all the reviews before I ordered. I returned and had to pay return shipping 23.00 and because I decided on a different brand of dress due to sizing was charged a 15% restocking fee to even get the other dress. They issued a store credit and because the new dress was less than the credit just had to leave the unused credit because what could I buy for 11.00 after they took out the restocking fee. Then shipping again was 8.95 and could not use the store credit to cover that so all around lost money. My advice go to a reputable site that does shipping and you can return to their store or if you return and decide on something else they don't charge some bogus restocking fee they are making a killing in the money they take from people! I will know next time to do my due dillegence.

31 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely stunning dress!

I was so nervous to order a formal dress online,and on shorter notice than my usual planning, but Dress Outlet was super fast with shipping. I messed up and clicked on pick up,but have no fail the chat was available and a lovely agent helped correct my mistake and assured me dress would ship out the next day. Sure enough it was on it's way with tracking. The dress arrived today and it's stunning!! The quality of the dress was fabulous,the lace and shimmer it's perfect for Winter Formal.
It even had built in cups,so no need for a bra.
Sizing is accurate,my daughter is a zero and it was on the nose
She's 5'3 and weighs 94lbs. We ordered a 0.
I cannot thank Dress Outlet enough for a positive first experience. We will definitely be back for future formal dress needs.

Thank you

24 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great online shopping experience!

Simple checkout, my dresses were delivered promptly! My dresses were too big so I had to send them back. The exchange process was simple and surprisingly fast!
The packaging was big enough for the dresses not to get bunched up or wrinkled! I am definitely shopping the dress outlet again!

27 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Simple ordering & checkout

Ordering and checkout were fast and very simple once I decided to order. I made a mistake and ordered the wrong dress when I needed it in a new size, and the exchange was virtually seamless, with very little to pay as far as the restocking fee and difference in price.

9 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The dress Outlet has great customer service

The Dress Outlet review from time to time the price on the beautiful dresses they have . The pictures are not deceiving. Respond to my inquiry. May have not been to my likeness but at least find an easy way to do it.

24 oktober 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I bought a $300 dress for a wedding…

I bought a $300 dress for a wedding event and due to unforeseen events the wedding is no longer happening. The dress is never worn, in original packaging and tags- yet it’s a COUPLE of days past the “5 day return policy” and I think it’s utterly ridiculous to deny a return for such a short amount of return time. I didn’t know the event would be canceled and now I’m out $300 because dress outlet is a scam of a site. Buy your dress somewhere else. It’s not worth it with this site.

29 oktober 2022
Omdöme utan inbjudan

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