CoutureCandy.com Omdömen 

1 062
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought two dresses, both were exactly like the pictures on website, high quality and stunning look, fast shipping, customer support extremely useful, reasonable prices. I do recommend and no doubt I... Se mer

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Betygsatt 5 av 5 stjärnor

Ordered a beautiful Johnathan Kayne dress and it arrived in 3 days and was EXACTLY what the picture and description said it would be! Will definitely order from them again!!!

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Betygsatt 1 av 5 stjärnor

I’m not impressed with the quality of the dress. It is not the brand that was advertised or mentioned in the listing. I have previously purchased dresses from LaDivine, so I’m familiar with the brand... Se mer

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Betygsatt 5 av 5 stjärnor

Not only did CoutureCandy rush my order for a special red carpet Gala event, but they also made sure I had a discount code to use! We thought it may get here the day before the event and it came 3 day... Se mer

Företaget har svarat

Företagsinformation

  1. Damklädesbutik

Skrivet av företaget

Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(1 062)

201 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Ordered a beautiful Johnathan Kayne…

Ordered a beautiful Johnathan Kayne dress and it arrived in 3 days and was EXACTLY what the picture and description said it would be! Will definitely order from them again!!!

14 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

It’s always rewarding to hear that what you received was exactly what you had in mind. We’re delighted your Johnathan Kayne dress arrived so quickly and was just as pictured and described. We truly appreciate you choosing us and look forward to serving you again.

Betygsatt 5 av 5 stjärnor

Extremely happy

I bought two dresses, both were exactly like the pictures on website, high quality and stunning look, fast shipping, customer support extremely useful, reasonable prices. I do recommend and no doubt I’ll be buying again.

22 augusti 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your lovely 5-star review! We’re thrilled to know you were happy with your dresses and that they were just as beautiful as you expected. We’re also glad our Customer Support team could assist you along the way. We sincerely appreciate your trust and recommendation and look forward to serving you again!

Betygsatt 1 av 5 stjärnor

Final Sale Policy Is Not Clearly Disclosed

The company should be much more transparent on both the product page and during checkout that sale items—which make up a significant portion of the merchandise on the site—are final sale and cannot be returned. This is important information that should be disclosed prominently before a customer makes a purchase, not buried in a return policy.

Requiring customers to request an “activation code” simply to initiate a return makes the process feel unnecessarily complicated and raises further concerns about transparency. If an item is not returnable, that should be made unmistakably clear at the point of purchase. The current process feels deliberately designed to make the return restrictions difficult for consumers to recognize until it is too late.

14 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Hi Juls, we’re truly sorry to hear about your experience and understand how frustrating this must have been. We genuinely value your feedback, and please be assured that your comments have been well noted and will be shared with our management team for review. We’d also appreciate the opportunity to look into your specific concerns and assist you personally. Please reach out to our Customer Support team with your order details so we can review your case and do our best to help. Thank you, for taking the time to share your feedback with us.

Betygsatt 5 av 5 stjärnor

They got me my dress in like 5 days

They got me my dress in like 5 days. They are also very quick with responses

11 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you so much for sharing your experience! We’re delighted to hear your dress arrived so quickly and that our team was able to respond promptly. Providing a smooth and helpful experience is very important to us, and we truly appreciate your kind words.

Betygsatt 5 av 5 stjärnor

Very cute dress the picture genuinely…

Very cute dress the picture genuinely does not do it justice for how beautiful it is in person I will be buying again!!

16 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for taking the time to share your lovely feedback! We’re so pleased to hear you’re happy with your dress and truly appreciate your kind words. We hope to welcome you back again very soon. 🤍

Betygsatt 1 av 5 stjärnor

quality

I’m not impressed with the quality of the dress. It is not the brand that was advertised or mentioned in the listing. I have previously purchased dresses from LaDivine, so I’m familiar with the brand and its quality. This dress does not appear to be the same LaDivine brand as advertised. I’m disappointed because I purchased it based on the brand name and expected the quality associated with LaDivine.

12 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your feedback. We’re sorry to hear about your concerns regarding the dress you received. We’d like the opportunity to review your order and assist with a resolution. Please contact our support team with your order details so we can look into this further. We appreciate you bringing this to our attention.

Betygsatt 4 av 5 stjärnor

Color is beautiful

Hello there. I finally got home from Vacation and just now tried on the gown. The dress is so beautiful but way too small. I always safely wear a 12. When I order a gown without trying it on I always go for the sale and clearance dresses just for this reason so I am glad the dress was on sale My Ms. Senior Oklahoma pageant is in March but I don’t think I can safely lose that much weight before then. I should do one of these 2 things:
1. Order a lace up or
2. Order a size bigger and alternate if needed.
Thanks for allowing me to review it and I am sorry we did not have communication by phone when you called. I was in an airport!!!! Best wishes Martha Hyatt

15 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you, Martha, for your kind words! We’re delighted you love the gown and wish you the very best for Ms. Senior Oklahoma. 👑

Betygsatt 5 av 5 stjärnor

Get it!

I love this dress! It’s so unexpected and fit like a glove. The velvet has no stretch so be sure of your measurements when you order. Beautifully made dress — and it arrived quickly!

10 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your wonderful review! We’re delighted to hear that you love the dress and were pleased with its fit, craftsmanship, and speedy delivery. Your thoughtful feedback is truly appreciated, and we’re so happy to have you as a customer.

Betygsatt 5 av 5 stjärnor

Great dress and shipping!

Great dress and shipping!

1 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you so much for your kind feedback! We’re thrilled you loved the dress and had a great shipping experience. We truly appreciate your support! ❤️

Betygsatt 1 av 5 stjärnor

I think it is important to know that if…

I think it is important to know that if you’re buying a dress from this website, they picture dresses that may not be the color you order. In my case, I thought I was ordering a yellow dress that was pictured on the website, but received a different color. There was only one option to choose for this dress (sherbet). So I naturally assumed that was the color of the item in it in the picture. When I tried to attempt to return the item, they said it was my fault for not reading the fine print. It is true that on the website it says the model is wearing buttercup, but you are ordering sherbet. There are pictures/images available of the dress in the sherbet color, website website chooses to show a more popular color (in my opinion). I looked into it a little more and there are multiple dresses on the website that the picture will be one color ( the best selling color ), but the customer will end up purchasing the least the best selling color. It is so ridiculous because once you get your order, they have an insane return policy no matter how much you communicate with them. I spent over a month emailing/phone calls with the company immediately after I opened the box. It took over a week to get an approval for the return, I spent $40 shipping the item back to the return address only to find out they conveniently have a different “returns” address. The company said it was my fault that I sent it to the wrong address and my return is now late bla bla. I eventually asked them to send it back to me. The dress was $500. The company was difficult to work, misleading, and manipulative. I really caution anyone thinking about purchasing anything from this company.

7 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We’re truly sorry this experience was frustrating and that the return process felt confusing. We understand how disappointing that can be, especially with a purchase of this value.

We reviewed your order and confirmed that Sherbet was the color selected at checkout, while the product photos indicated that the model was wearing Buttercup. We appreciate your feedback that this distinction could have been clearer.

We also understand that you were traveling and doing your best to stay in communication with our team. We’re sorry the return process added to your frustration.

Your feedback regarding product photos, color descriptions, and return communication is important to us, and we’ll be sharing it with our team.

Thank you for taking the time to share your experience. We value your feedback and will use it to help improve the customer experience.

Betygsatt 5 av 5 stjärnor

Happy

Great service they resolve my issue very quickly

2 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for the 5-star review! We’re glad we could sort out your issue quickly. We really appreciate your support!

Betygsatt 2 av 5 stjärnor

The dress is nice not bad but tooo…

The dress is nice not bad but tooo heavy And The size dose not fit as description I called customer service they told me there is no even exchange

5 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for taking the time to share your feedback. We’re pleased to hear you liked the dress, and we’re sorry that the weight and fit did not meet your expectations. We completely understand your disappointment regarding the exchange options. Our return and exchange policy was explained during your inquiry, and we appreciate your understanding. Your feedback is important to us and will be shared with our team as we continue working to improve both our products and customer experience.

Betygsatt 5 av 5 stjärnor

The dress is beautifully made and a…

The dress is beautifully made and a perfect fit.

24 augusti 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your wonderful feedback! We’re delighted to hear that you love the craftsmanship and that the dress fits you perfectly. We truly appreciate your kind words and support.

Betygsatt 5 av 5 stjärnor

Easy experience

Easy experience, best price. Received it very fast. First time shopping at this website and I am impressed!

7 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your wonderful feedback! We’re delighted to hear your first experience with CoutureCandy was smooth, your order arrived quickly, and you found a great price. We truly appreciate your trust and are so happy to have made a great first impression. We look forward to welcoming you back! ❤️

Betygsatt 1 av 5 stjärnor

Misleading dress color

I purchased a dress that had a picture of a hot pink dress. When it was delivered, it was a blush pink color. My daughter is so upset as this is for her first high school dance and her friends and her planned out a very specific color. Very misleading.

1 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Hi Victoria, we’re truly sorry for the disappointment, especially knowing this dress was intended for your daughter’s first high school dance and that the color was important to her.

We take your concern seriously. For Order 141178, we have received the requested photo evidence and our team is currently reviewing the details of your claim to determine whether there is a color discrepancy. The review is expected to take 24–72 business hours, after which we’ll follow up with the outcome and next steps.

We appreciate your patience while we carefully look into this and work toward a fair resolution.

Betygsatt 5 av 5 stjärnor

Item just as described

Item just as described. Arrived quickly as I paid for expedited shipping.

3 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your kind review! We’re delighted to hear your order arrived quickly and was exactly as described. We’re committed to providing a seamless shopping experience, and we truly appreciate your trust and support. We look forward to assisting you again!

Betygsatt 5 av 5 stjärnor

Not only did CoutureCandy rush my order…

Not only did CoutureCandy rush my order for a special red carpet Gala event, but they also made sure I had a discount code to use! We thought it may get here the day before the event and it came 3 days before, just 2 days after ordering. The dress fit perfectly. I did try it on at a retailer beforehand and was able to size it correctly from there. I decided to order it online because getting it direct was 30% less than in store. Was getting compliments all night and looks great on my socials as I use all the content from that night. Thank you and can't wait to grab my next gown from you guys!

19 augusti 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your thoughtful review! We’re delighted to hear your gown arrived ahead of schedule, fit beautifully, and made your special evening even more memorable. It means so much to know you felt confident and received so many compliments. We truly appreciate your trust in CoutureCandy and look forward to serving you again! ❤️

Betygsatt 5 av 5 stjärnor

I was more than pleased with my order

I was more than pleased with my order. I did the 3 day priority, ordered it late Wednesday afternoon and received it the following Tuesday. The dress was as beautiful as the picture and the material was excellent quality. I will definitely be ordering from them again 😊😊

1 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thanks so much for sharing your experience! We’re glad everything worked out and that you loved your dress. Looking forward to your next order! ❤️

Betygsatt 5 av 5 stjärnor

Wonderful service!

Wonderful service!! Gorgeous dresses, shipping fast, and confident will order more!

2 september 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thanks so much for your support! We’re delighted you loved the dresses and enjoyed the service. Hope you find another favorite with us soon! ✨

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