CoutureCandy.com Omdömen 

1 062
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought two dresses, both were exactly like the pictures on website, high quality and stunning look, fast shipping, customer support extremely useful, reasonable prices. I do recommend and no doubt I... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ordered a beautiful Johnathan Kayne dress and it arrived in 3 days and was EXACTLY what the picture and description said it would be! Will definitely order from them again!!!

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I’m not impressed with the quality of the dress. It is not the brand that was advertised or mentioned in the listing. I have previously purchased dresses from LaDivine, so I’m familiar with the brand... Se mer

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Betygsatt 5 av 5 stjärnor

Not only did CoutureCandy rush my order for a special red carpet Gala event, but they also made sure I had a discount code to use! We thought it may get here the day before the event and it came 3 day... Se mer

Företaget har svarat

Företagsinformation

  1. Damklädesbutik

Skrivet av företaget

Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(1 062)

201 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

So beautiful

So beautiful! Had lots of compliments!Great Fit! True to Size! Loved it!

7 augusti 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you so much for the lovely feedback! We’re thrilled you loved the fit and received so many compliments. We truly appreciate your support!

Betygsatt 5 av 5 stjärnor

The selection is always incredible

The selection is always incredible! What makes the experience much better is the quick and reliable service. One of our very trusted sources to sho from

8 augusti 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We really appreciate your feedback! It’s wonderful to know you value our selection and dependable service. Thanks for choosing us!💛

Betygsatt 5 av 5 stjärnor

beautiful dress

beautiful dress. Well made. Just as seen in the picture. The order arrived very quickly - 1 day. A representative called to follow up.

21 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

It was our pleasure to serve you! Thank you for your kind review, and we hope you enjoy wearing your dress.💛

Betygsatt 5 av 5 stjärnor

Fast shipping

Fast shipping, accurate inventory when shopping and great user experience!

30 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We appreciate your feedback! It’s wonderful to hear that you enjoyed our quick shipping and seamless shopping experience. Thank you for choosing us!

Betygsatt 5 av 5 stjärnor

Amazing

I love the dress, perfect color, very accurate with the picture.
Great quality. Fit according to the size I use to wear.
The costumer service is amazing.

23 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you so much for your beautiful review! Knowing that you love the dress and had a great experience with our team makes us very happy. We appreciate your trust and hope to serve you again soon.

Betygsatt 5 av 5 stjärnor

Beautiful dress

Beautiful dress! Very good quality! Quick delivery! 10/10

29 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your lovely feedback! We’re delighted you love the dress, quality, and fast delivery. We truly appreciate your 10/10 rating and support!💛

Betygsatt 5 av 5 stjärnor

Dress may be a little too long

Dress was a little too long but other than it, it was absolutely beautiful. Good quality and fast international delivery. I’m very satisfied :)

26 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for sharing your experience! We're happy to hear you loved the dress and our fast international delivery. We appreciate your feedback and look forward to serving you again.💛

Betygsatt 1 av 5 stjärnor

Do Not Buy

I ordered a dress because my daughter is part of a Quince. The dress came with parts of it damaged (jewels were missing), and the stitching and thread were coming apart. The dress was cheaply made, CHEAP! I contacted them within 20 minutes of delivery, and attached photos. They responded and asked for photos that I had already sent. I sent more photos, they respond that they need 24 to 72 hours to review. Once they reviewed and confirmed I could return, then they needed another 24 to 72 hours before they can provide you a return label. I'm still waiting for the return label. But since delivery and contacting them within 24 hours for an intial return label, it has been 4 days. 4 days and I have still not received a return label after initially requesting to return the product. Just think if you were pressed for your event ans have to wait a week for a return label, to then return, pay your own shipping, and then wait for it to arrive back to them to only receive store credit in most cases, to have to repurchase again and wait for shipping. Ridiculous.

Do NOT purchase with them. Their return policy it itself seems like a SCAM. They do all this back and forth with you so that you can eventually give up and keep their cheaply made product. To offer 10% discount instead, as if that compensates for receiving an item that you have to pay way more to fix, is RIDICULOUS.

I only purchased here because we had to as part of the event. If I had a choice, I would NEVER. BUYER BEWARE. There is no way these 4 and 5 star reviews are accurate.

23 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your feedback. We're sincerely sorry for the frustration and inconvenience you've experienced throughout the return process.

Your claim has been reviewed and approved, and your return request remains active. We're currently awaiting the required return authorization from the designer before we can issue your prepaid return label. Our team is actively following up to obtain the authorization so we can send your return instructions as soon as possible.

We appreciate your patience and apologize for your experience. As soon as we receive the authorization, we'll promptly send your prepaid return label and return instructions.

Betygsatt 5 av 5 stjärnor

Dress looks even better in person

Dress looks even better in person. Very good quality! Ordering was easy and the dress arrived fairly quickly with the free shipping option.

11 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your kind words! We're delighted you loved the dress and had a smooth ordering and delivery experience. We appreciate your support!💛

Betygsatt 5 av 5 stjärnor

Love my dress

Love my dress. Perfect, Mother of Groom dress. The gentleman that helped me over the phone was fabulous. My dress came in two days. Can’t wait for Sept to wear it💚💛

17 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you so much for your lovely review! We’re thrilled you found the perfect Mother of the Groom dress and had such a wonderful experience with our team. We hope you feel amazing wearing it in September!

Betygsatt 5 av 5 stjärnor

Super quick delivery

Super quick delivery, great packaging, and dress was beautiful. Customer service reached out immediately to check for any issues.

10 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We’re so pleased to hear you had a great experience! Thank you for recognizing our delivery, packaging, and customer care. We’re always here to help and appreciate your kind review!

Betygsatt 1 av 5 stjärnor

DONT ORDER FROM THIS WEBSITE

I ordered a dress during May and it was delivered to a wrong address so I contacted the company and the shipping company to see if I could get the dress before the date of the event and for the past two months, both couture candy and a shipping company have been telling me to call one another about the issue it is now July almost August and I still don’t have a dress or a refund. DONT BUY FROM THIS STORE IF YOU ARE EXPECTING A DRESS BECAUSE IT JUST MIGHT NOT COME

8 maj 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We're very sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. Please contact our support team with your order number so we can review your case and work toward a resolution as quickly as possible. Thank you for your feedback.

Betygsatt 2 av 5 stjärnor

I ordered the wrong size

I ordered the wrong size. I wanted to order a smaller size and return the one I had and I was not allowed. For this, I was unsatisfied.

22 juli 2026
Omdöme utan inbjudan
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Svar från CoutureCandy.com

We’re sorry that your experience did not meet your expectations. We’d love the chance to review your order and help address your concern.

Please contact our support team with your order details, and we’ll be happy to assist you further.

Thank you for your feedback.

Betygsatt 5 av 5 stjärnor

Loved the white Jovani dress

Loved the white Jovani dress. It was perfect for my pageant. Thank you

13 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for choosing us! We're so happy your dress was perfect for your pageant, and we hope to serve you again soon.💛

Betygsatt 5 av 5 stjärnor

So happy we found an amazing dress and…

So happy we found an amazing dress and it was even more gorgeous in person! The quality was absolutely beautiful and the fit, perfect! We were surprised with how prompt shipping and delivery was. Gave us plenty time for our fitting before our pageant.

4 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We're delighted the dress exceeded your expectations! Thank you for trusting us, and we hope you have an incredible pageant experience.💛

Betygsatt 5 av 5 stjärnor

Amazing product

Amazing product, easy shipping, great communication!

17 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

We truly appreciate your feedback. Thanks for choosing us—we're glad you had a great experience!

Betygsatt 5 av 5 stjärnor

Needed a dress for my mom

Needed a dress for my mom. Found this one online. Purchase was super easy and once the dress I arrived my mom loved it. The quality is amazing and everything she expected.

6 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for your wonderful feedback! We're so happy your mom loved the dress and that you were impressed with the quality. We appreciate your support!

Betygsatt 5 av 5 stjärnor

Fantastic Experience

Fantastic processing speed, I ordered the dress Friday afternoon (Australian time) and it arrived in Sydney, Australia on Monday at lunch time!
Great communication too. I highly recommend and will definitely use again

10 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for taking the time to leave such a wonderful review! We're delighted you had a smooth shopping experience from order to delivery. We can't wait to serve you again!💛

Betygsatt 1 av 5 stjärnor

This company is part of a web of online…

This company is part of a web of online fashion websites that appear to sell many of the same products at different prices under different brand names. In my experience, the quality does not justify the cost. The clothing feels cheaply made, the fabrics are of poor quality, and many items appear to be designed for only a few wears before showing significant signs of deterioration.

The return policy is unnecessarily restrictive and makes returning items far more difficult than it should be. As an online shopper, I expect transparency, consistent pricing, and a straightforward return process, none of which I found here.

There are also broader concerns about the industry's supply chain, including reports that some fast-fashion products are manufactured in low-wage factories with questionable labor practices. Consumers should carefully research where products are made and how companies source their merchandise before making a purchase.

Overall, I cannot recommend this retailer. I believe consumers are better served by purchasing clothing from reputable stores where they can see, feel, and try on the garments before spending hundreds of dollars. Paying premium prices for products that fail to deliver on quality or durability is simply not worthwhile.

11 juli 2026
Omdöme utan inbjudan
Logotyp för CoutureCandy.com

Svar från CoutureCandy.com

Thank you for taking the time to share your experience. We're sorry to hear that the dress did not meet your expectations.

Your return has already been authorized, and we're currently awaiting a clear copy of your return tracking number so we can monitor the shipment and proceed with your refund once the item is received and processed. We appreciate your patience and are committed to resolving this as quickly as possible.

If you have the tracking details available, please reply to our support email, and we'll continue assisting you until this matter is fully resolved.

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