I had ordered the wrong item online & called straight away to cancel. The person I spoke to was so friendly & helpful, corrected my order which I then received within 2 days
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Such a great shop to visit, with a good online shopping selection too. Very well packaged delivery and timely too. Extremely pleased with my products and a seamless service throughout. Even receiv... Se mer
Företaget har svarat
Quickly after ordering I was informed unfortunately my item was not in stock. I was offered a similar item or a refund. This was swiftly done over the phone by a very apologetic member of the staff. I... Se mer
I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... Se mer
Företagsinformation
- Bänkskivor
- också i
- Järnhandel
Skrivet av företaget
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Kontaktuppgifter
Digbeth Street, GL54 1BN, Stow-on-the-Wold, Storbritannien
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4,9
Utmärkt
269 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Personal touch
Quick service. Well packed and a lovely personal note of thanks (and Haribo). What’s not to like?
8 januari 2024
Svar från The Crock Ltd
Thank you, we hope you enjoyed the haribo ;)
Well packed and quick dispatch
I am really pleased with the mug which is out of stock in most stockists. It was dispatched quickly and was very well packaged so arrived in perfect condition. E mail communication from Crock was good and I really appreciated the thank you note and the sweeties!
2 januari 2024
Svar från The Crock Ltd
Thank you Karen, i hope you enjoyed the sweeties :)
Svar från The Crock Ltd
Thank you Victoria, we are a very small team so we really do pride ourselves on making sure our customer service is always up to standard :)
Great service
The ordered item arrived very quickly after I ordered it and was well-packaged to avoid breakage.
14 november 2023
Svar från The Crock Ltd
Thank you Anne :)
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with. I left something off my online order by mistake late on a Friday night, they called first thing Saturday to rectify it. The items arrived Monday, brilliantly packed with a hand written thank you. I’ll definitely be buying again as the items were lovely and the service 5 star.
11 november 2023
Svar från The Crock Ltd
Thank you Amanda, We are always happy to help with any enquiries and to make sure you essentially get what you need :)
Svar från The Crock Ltd
Thank you Lucy :)
Svar från The Crock Ltd
Thank you Adrian :)
Svar från The Crock Ltd
Thank you Mark :)
Excellent service
Excellent service, from the telephone call to check the colours I wanted to the quick delivery and well packaged items. Thank you.
29 augusti 2023
Svar från The Crock Ltd
Thank you Carol :)
Great personal service
Great personal service. Prompt delivery. Salt cellar woks very well
27 augusti 2023
Svar från The Crock Ltd
Thank you Anne! :)
Svar från The Crock Ltd
Thank You Simon :)
Excellent service
Excellent service. Outstanding response by Crock, good one to one communication. Followed up on actions taken. A refreshing approach to customer service, the way it should be done!
19 juli 2023
Svar från The Crock Ltd
Thank you Sheila, we are always happy to help :)
Items arrived in Good time
Items arrived in Good time, in perfect condition and exactly what I ordered. Thank you.
12 juli 2023
Svar från The Crock Ltd
Thank you:)
Svar från The Crock Ltd
Delighted you were happy with your order:)
Very personal attention for my…
Very personal attention for my individual request for Corination Mugs and Crowns
What a great service and would like to visit the main shop
7 maj 2023
Svar från The Crock Ltd
Thank we would love you to visit us too:)
Ordered the Wrendale Coronation Mug
Ordered the Wrendale Coronation Mug. Lovely design exactly the same in real life as pictured on web page. Arrived super quickly in ‘bombproof’ packaging. Would have no hesitation in ordering from The Crock again
26 april 2023
Svar från The Crock Ltd
Thank you, hope you managed to get through the bomb proof packaging as we did not want your mug to get broken!
Svar från The Crock Ltd
Dear John
thank you so much for your review, and delighted your goods got up to Scotland nice and quickly
Kind regards
Clare
Coronation china
I like the feel of bone china and the unfussy classic design. The package arrived as scheduled and the items were well protected.
6 april 2023
Svar från The Crock Ltd
Dear Susan
Many thanks for your review, really please you were happy with the design of the mugs and they arrived on time and well packaged
Regards
Clare
Svar från The Crock Ltd
Dear Christine
Many thanks for your review, delighted you were happy with our service
Kind regards
Clare
First time on line
We always visit this shop when we are in the Cotswolds for long weekends. With its vast range of household products it is always a pleasure to have a look around when we stop off for lunch in Stow. This time we shopped on line for the first time has we wanted to purchase two new kitchen knives and have no plans to visit Stow in the next few months. When we contacted the Crock shop to enquire if they had the items in stock, they could not have been more helpful, found the requested items, explained how to use their website and even phoned to tell us it all went through ok.
4 mars 2023
Svar från The Crock Ltd
Dear Robert
Many thanks for your review, its a shame you could not get to Stow but delighted you called and we were able to help you get your order sorted.
Hope to see you back in the shop soon
Kind regards
Clare
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