The CPAP Shop Omdömen 

This is the worst customer service I can remember. I had purchased my first CPAP with them and it worked great. I inquired about a travel CPAP and was told the one I inquired about could be set up the same with my prescription. I ordered it and received it promptly. When I tried to use it, it did not work the same at all. Tech support was to contact me. A week later, I contacted tech support since I hadn't heard. Tech support emailed directions to try to help. It did not. I am told now that I need a different prescription for it to work the same as my other machine. I cannot return the machine due to their return policy. I should not have been told it could be set the same if that can't be done. It has been almost impossible to talk with someone and almost all
correspondence has been through email. I believe I may have spent the last that I am going to with this company. Have a product that doesn't work as promised and no recourse for return. The date of experience has been going on for about 10 days.
I was told, as the reply says, that Jacob emailed me on the 4th. I did not receive that email. The only emails I received were after I called them 5 days later. The comment neat the end says that Jacob will help me. Jacob's last email was there was nothing else could be done except a new prescription. I have a prescription that works on my Resmed and I was told that prescription would work on the Z2 before I purchased it. This company does not want to take responsibility for inaccurate information.

I wish there was a zero star review. I put an order in for the first time. didn't read any reviews. paid for it. They sent a usps tracking number, but it's been days and usps has no records of any package received by them with that number. and here I am wondering if I was a victim of a scam by this company and haven't been able to talk to anyone with the company yet. STAY CLEAR OF THEM!!!

I have been buying my CPAP supplies from them fir several years. They have quality products good service and great sales. I also bought my CPAP machine from them. What's not to Love.

Good prices, fast shipping at reasonable cost, TERRIFIC Customer Service & Support.

I've been buying CPAP gear here for at least 15 years: multiple machines, numerous masks, lots of supplies.

Solid advice, well-trained staff, they offer a great Chat service for support and YOU CAN REACH THEM BY PHONE. I know: I'm yelling. But this has become near-impossible elsewhere.

I've occasionally bought elsewhere (Amazon, for instance, or another CPAP supplier online if they're out of something) but I've been disappointed in most cases & keep returning to these guys as primary supplier.

A very well-run business that actually believes in customer service. Highly recommended!

I've ordered from this garbage company a few times and half the time it has been an atrocious experience.

The first time I ordered a new CPAP machine from them on 6/11/24 and despite immediately uploading the prescription, the auto emailed (they LOVE flooding your inbox with emails) me saying they needed the Rx the next day. I uploaded the Rx again and noticed later that the status never updated from awaiting Rx. I called the customer service line and after waiting for SEVERAL minutes, the agent finally answered and attached the Rx manually. Fast forward until SIX DAYS AFTER I place the order and they FINALLY sent the machine out. It took over a WEEK to receive the order despite being only two days shipping away. Apparently according the CS rep if you opt for free shipping instead of paying the inflated shipping costs, they put the order in a lower priority queue and they ship it "when they get to it". Yet, when I placed another order for supplies with free shipping, it goes out immediately!

Next problem was on 7/17/24 when I order a travel machine. I get ANOTHER email saying they need the Rx AGAIN even though they just received it a little over a month again. Rather than deal with their broken Rx upload system, I call the Customer Support line straight away. A very rude rep answered the phone and I explained the situation. She attached the Rx to the order. At this point I have had it with this company but decided that if they can upgrade to faster shipping I would reconsider my dissatisfaction with them. But nope - she says they won't do that but it will go out today. She then tells me the delay last time (despite the other rep's confession about the low priority queue) is that they have to program the machines before they send them out. I suspect the rep is either lying or at best misinformed because my Rx is for autoset and it's an autoset machine. But the rep tells me I'm wrong and they have to set it to 4 - 20 cm H20 before they send it out. I'm pretty sure that is the default for these machines and if not, that's pretty impressive considering the box was BRAND NEW AND SEALED! After point that out she continued to argue with me saying I'm wrong. I replied ok that's in the past as long as this order goes out today that's fine. She then states it will for sure be sent out by Monday - today is Thursday! She just told me it would go out today, but now she says it may take up to 5 more days! I'd be surprised now if the machine shows up at all given the experience, but be sure they'll still keep the money!

Avoid thecpapshop.com like the plague! Horrible service, garbage ordering system, rude reps - it's not worth it! If they have some fantastic price on an item, I'd contact other vendors and see if they will price match first; you will be way better off and get way better service.

Edit: shortly after getting off the phone with the rep I get an email saying thecpapshop has received my Rx. Awesome now I don't have to deal with this ridiculous company ever again. Nope! SEVERAL HOURS later I get an automated phone call telling me they still need my Rx! What is wrong with these people! Who is in charge of their garbage commerce systems?

They send me emails non stop and I cant block them for some reason. If you dont want 20 emails a day do not order from them

I am extremely disappointed with the service provided by thecpapshop.com. Despite their claims of a seamless process, my experience has been far from it. Firstly, their response time to emails is unacceptably slow, leaving customers waiting for days for a reply. Additionally, their assistance with RX issues, even with prior approval, is lacking.

What's worse is their aggressive email marketing, bombarding my inbox with six advertisements in just the past two days. Dealing with sleep apnea and other health issues is challenging enough without having to wait nearly a month for a company that eagerly accepted payment on day one.

I can only hope that I receive the unit I ordered at this point. However, based on this experience, I will never consider doing business with them again.

Ordered a Airsence 10 which now I have a problem with. I purchased on 1-3-23 which is still under warranty. I have severe sleep apnea and ordered a replacement CPAP to have on hand while the warranty one is replaced. The weekend call service person was excellent in helping me and UPS is delivering today 3-19-2024 but receptionist was not friendly when I reached back out for the warranty issues and it took a act of God for someone respond back, but when tech support reached out they never responded back with return info for the malfunctioning unit. Reached out and no response. Never again

Never order from theses joker's. They so say that they can't cancel a order right after it was placed and now they what to change me a restocking fee. NEVER ORDER FROM THEM!

I just came back from thecpapshop in West Berlin, NJ. Wow! They are so nice! I bought a side cover for my resmed 10 since I no longer use the chamber. It makes the machine 2 inches shorter. Cost is $19.99 but first time customers get 20% off so it’s $15.99. I also was told since I don’t use the chamber I can use a standard hose that you don’t need to plug in the slot anymore so I got an 8 foot hose for FREE! They are so nice. I highly recommend them.

Purchase a Resmed Travel Mini Travel Case from The CPAP Shop. When it arrived, I noticed it was too small for what I hoped for and kindly requested an RMA to return this item for a refund? Was quickly dismissed and told that this was not applicable for return? It is brand new in the box? The CPAP Shop will not accept this return! Will no longer shop here for my supplies…

Their return policy is limited. I bought a chin strap. I had to open the flimsy plastic bag to try it on. Got itchy from the material. The CPAP won’t accept return since the bag was open. Could have saved my $18 and get a chin strap from Amazon for a half the price and return it if it doesn’t work out.

With reference to this dispute I have furnished you with the information. I received, returned (with their RMA),furnished you with tracking number and tracking informationshowing when the item was returned to them. I still have not received my refund of $83.50 and I want it NOW if not within the next few days, I will have not other choicesbut to supply my information to the BBB for their help in this matter. It addition I will be contacting TRUSTPILOT to give my account of this mishandling.AGILMEDICAL has said that PayPal will have to issue the refund, PayPal has said Citi Bank must issue the refund, AGILMEDICALhas said they okayed the refund so where's my money! Attached (again are my documents supporting my claim)Gregory O'Neal225-241-4753
The CPAP Shop has demonstrated they really don't care and I'm out $83.50 for 2 months now. Don't trust them for a second they will lie to you every time.

I've bought from them twice before, no problems at all. But not this time. I cannot log in, website will not accept my password (same password that has always worked before). After numerous attempts, I reset password. As I fill my cart, one item continually locks up my computer, will not load. OK, forget the cleaning solution. I try to check out, no success. I know the problem isn't my payment info. Repeated error message. OK, maybe it's my computer, I'll try on a second computer in my home. Same issues, items won't load, won't accept my new password that I literally just reset. OK, I guess you don't want my business anymore. Suit yourself, I'll buy elsewhere.

Very, very slow fulfillment ...

Ordered on October 6, 2022. Heard nothing.

Did a "Chat" on October 11. Agent writes that my order came in after 3:00 p.m. East coast time, so it was counted as coming in on October 7. "We don't process orders over the weekend" the agent wrote.

But, October 7 was a FRIDAY, not a Saturday or Sunday! Yet, I'm told, the processing didn't start until October 10.

It will likely be "processed" by their "sister warehouse" by October 17 the agent writes. This means it might take a month, depending on shipping method, for my $190 order to arrive.

Very diligent and thorough. Refunded me immediately for a machine I ordered by mistake, and the correct machine that I subsequently ordered arrived less than one week later. Excellent customer service. Email frequency could be less, however.

They will sell you machines that are not in stock. Site doesn't reflect true stock status

They collect your email address and spam you twice a day with ‘special offers’. No matter how many times I unsubscribed, the spam kept coming. They charge $50 to post a letter sized package international.

I routinely order from The CPAP Shop. But for one of the orders the travel CPAP I ordered never showed up infront of my door. It was ordered in march 2020, with Order Number: 100861713. They did due diligence with UPS and responded to me when I reported this as a fraud transaction to Bank of America. It is already been 20 days, they didn't send me the refund as of 10/26/2020.