The CPAP Shop Omdömen 

Micro510 is loud. No refund for used product. How would you know how loud it is without using it. Salesperson said that it is”a little louder “ than the standard machine. It is a LOT louder!! Deceptive. Money down the drain.

I hate and do not do reviews. However, Anna went above and beyond to help me find the right part that I needed for my BiPAP machine. She even sent me a YouTube video to help with the installation. I cannot thank her enough.

Fingers crossed that this company comes through as my electronic interaction with them has not been good. I ordered a travel CPAP and tried uploading the prescription through the secure portal. It kept timing out on their end and ultimately took more than two hours of repeated attempts. Talking with the chatbot was no better and when I was asked if I wanted to chat with an agent, nobody ever came online. Calling on the phone is also not good inasmuch as you leave a phone number and never get a phone call back.

The people, once you finally get through are great. The CPAP Shop needs to add a phone person or two because the waits are generally untenable.

Anna Wever
I had a great experience. Anna did an excellent job on detailing the Resmed air mini

Ovanny Valcarcel was extremely helpful and kind

Ana Weaver is a gifted professional. She is efficient, great communication skills and very easy to work with.

Ovanny was wonderful and helped see me through a difficult and confusing transaction and transition. He listened carefully and responded empathically bringing only the best solutions & options for me to consider. I was hugely relieved and impressed by his attention to detail and ability to tune-in and provide the perfect professional and medical solution.

Anna Weaver was very through and informative. She took us though the process and helped us get the best product for our needs. We appreciate her genuine interest in our requirement. We will be doing business again with this company

Debra was great to work with!

May 19 Revision: After sending back my items, I was contacted by Holly and was given a full refund. I do feel that this company may be understaffed, but I appreciate the reaching out to rectify the situation. THANK YOU

The customer service is non-existent... I just want an return authorization generated... I have called twice, tried to engage with online chat three times, and I have also emailed twice... i was told I would have the return within an hour.... nothing, crickets... so frustrated...
After trying and trying to get an agent via chat, it was several hours, someone finally responded and did email the return authorization... I am very thankful it arrived and I was able to take my items to the post office... now just need to wait and see that my refund goes through...

I purchased my first portable cpap so that I could get outdoors more. After a two week run-around with customer service trying to convince them that the new cpap I purchased was not working, I went on a one week bike packing trip. My boyfriend noticed that while asleep I was snoring and gasping for air with the cpap on. I woke up exhausted and could not continue the ride. After this trip, the CPAP Shop exchanged the cpap with a new model, but they failed to send me the cord needed to connect the battery to the cpap. I discovered this after setting up my tent on a backing trip, so I had to pack up and leave and stay at a hotel for 3 nights until a cord arrived via Amazon. I went back to the park after receiving my cord and continued with my plans to hike the AT. After hiking 11 miles with a 30 lb pack, I was exhausted and ready to sleep, however, my new CPAP battery pack died after 20 minutes of use even though it was fully charged. There was no way I could continue this hike without a working cpap because a lack of sleep and hiking the AT are not compatible with safety on the trail. I had to abandon this nine day hike and go back home. Because of this last cpap debacle, I ended up spending $900 extra dollars on hotel and a new plane ticket to head back home sooner than I expected. I complained a second time and asked for a refund of at least 1/2 the amount I spent on hotel stay and new plane tickets to head back home. The CPAP shop ignored my request. My complaint has to do with poor quality control from the CPAP shop and a total disregard for the health of the customer who rely on their medical equipment.

Worst online buying experience of all time. We made our purchase a little over a week ago. They shipped it a week ago, on Wednesday, April 1st. We have been tracking the shipment. Made it all the way to Houston, where we live close by. The next day, it was in Jackson, MS.! I have emailed them twice for assistance and no reply. We finally called. After being on hold for 15 minutes, we explained that they shipped by USPS and that's the worst way to send anything! They said that we "chose" USPS because we did not opt to pay for "expedited" shipping, so they went the cheap route. At that point, we were told that basically, it's not their problem, and if we cancel the order, there are no refunds. Whatever happened to customer service?

We leave on a trip tomorrow and will not be able to enjoy our new CPAP but, who cares?

Had an at home sleep study done by independent provider. Then my provider sent everything to the cpap shop. They took my money then kept giving me the run around saying they needed Rx which was sent with copy of my study, Rx , what I ordered to replace my old CPap device. Received a text message about needing more information which was what my provider already sent, then when I called was put on call back and was 238 in queue to get call back and didn’t get that call back till next day when I was at work. They just kept saying stuff was missing. Told them to just refund my money and I would go elsewhere. Sent the same information to CPAP.com and order was placed and shipping out. DONT order from here you will waste time.

Hello fellow Cpap users. Please be careful when ordering battery backup power through the Cpap Shop. If you order anything thinking it can help, but it doesn’t, it yours. They don’t care. The policy is NO RETURNS. The online ad says the freedom cpap battery 160 for AirSense 11 is good for approximately 30 hours, if you don’t use the humidifier. It also shows tons of “good reviews”. Well, I must use it, and I only need 5 to 8 hours of power. It didn’t work for me. I’m not sure about the 30hrs, but be careful, if you buy it, it’s yours, PERIOD. It took me a few days to order the battery afraid this might happen. Well, my mistake. I hope this helps you with your decision. Good Luck.

What a nightmare experience Ive had with their Customer Service Rep who refused to give me a name so I could file a complaint. They were absolutely no help whatsoever, treated me as if I were a liar and refused to help me. I will never buy from them again. Its like flushing money down the toilet. I highly recommend shopping for Cpap supplies elsewhere

**UPDATE**
Ignore my original post.

They really do believe in good customer service!

I was called by one of their reps and was given a full refund. She/they were really trying.

Original post:
I ordered what I thought was the correct mask for my CPAP machine. In order to see if it was compatible I had to open the package. There was nothing on the packaging that said I couldn't return if opened. They offered me a 20% discount on the correct mask after paying for a $58 item that didn't work.

So much for good customer service

Excellent customer service. Order was shipped promptly. I had a CPAP mask that did not work out well for me and they gave me a prompt refund.

I would do negative stars if I could. I ordered a travel cpap and from day one, it simply shuts off by itself. I have called numerous times since purchase and someone from “tech support” is always going to call me back which never happens. I called again this morning and was told they only had a record of 1 call and it could not be returned or replaced because it had been opened. (How do you know if it works, if you don’t try it?) Once again, “someone from tech support is going to call me back.” No working machine and a loss of $$$$. My email is FLOODED with offers from them daily now even though I have unsubscribed. I wish I would have gone through Amazon.

Customer service was very knowledgable and really knew the details that mattered about their products. They were efficient, personable and I'm delighted with my purchase. They're my go-to now.

Something is wrong with this company. The headgear for my full face mask CPAP headgear broke. When I can’t use my CPAP I tend to back into a-fib. Because of this I immediately ordered 2 replacement headgears and paid an exorbitant amount ($56.13) for supposedly guaranteed second day delivery via UPS. This for a parcel weighing little more than a Christmas card.

I was provided a tracking number but whenever I tried to track the parcel UPS advised that the package hadn’t been scanned into the system. I communicated with The CPAP Store about this online via email but got no response.

Finally, this morning the tracking number showed that the parcel is en route and is now in Albuquerque, NM. This likely means it wasn’t even shipped to Phoenix by air.

I finally was able to speak to someone at the company’s customer service number this morning. After a lengthy wait on hold to get connected I again waited for stretch while she checked on things. After doing that she said the company will refund the $56.13 (she was very kind in trying to help, btw).

That’s nice but this was a terrible way to deal with supplying a badly needed medical device. I now am told that I won’t receive the headgear until Christmas Eve, 7 days after I placed the urgent order. Given the holiday rush I have little confidence that I’ll get it then.

Look elsewhere. You can do better.