I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model pu... Se mer
I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international. My last purchase arrived empty. The package had been opened, an... Se mer
I recently bought 3 different straps but when they arrived I only really liked one. So I returned 2 & ordered 2 replacements that arrived as promised & I really liked them. All handled promptly & effi... Se mer
Företagsinformation
Skrivet av företaget
We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.
Kontaktuppgifter
27 Old Gloucester St, Holborn, WC1N 3AX, London, Storbritannien
- info@thebridgewatches.com
- thebridgewatches.com
4,6
Utmärkt
168 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quality product and service
I own 3 straps from The Bridge because I appreciate their quality and great looks. Recently, the pin that holds the strap on my navy blue “Sailing Strap”, my favorite, detached and was lost.
I noticed that the company offers a lifetime warranty, so I got in touch with customer service and they agreed to replace the strap at no cost to me.
Not only, a quality product, but a quality service philosophy.
Thank you!
25 december 2024
Omdöme utan inbjudan
High quality product and even better…
High quality product and even better customer service that rivals high end department stores!
Great customer service thank you.
Tony L.
24 december 2024
Omdöme utan inbjudan
Poor service, or is it?
They delivered the wrong size, which I returned. They sent a replacement which was faulty, which I returned and requested a refund. 12 emails and 10 weeks later I finally received a refund for the strap. I also claimed returned postage costs of £10, but they initially refused my claim. I pointed out that as they are 'distance selling' they are legally required to pay postage on returns. They agreed to refund my postage but to date I still have not received a refund!
Update: I have now received a refund for the postage, plus a £5 goodwill payment, but only after I posted this on Trustpilot!
Update Feb '25: The CEO responded to this review, apologised for everything that went wrong and has sent me two free straps. The Bridge came good and I finally got my strap - I will leave it to you to decide whether the result constitutes good customer service!
1 oktober 2024
Omdöme utan inbjudan
Svar från The Bridge | Watch Straps
Hi David! Sincere apologies that this has been your experience with us. That is simply not good enough. I will be looking into this very carefully to figure out how we got it so wrong. I cannot apologise enough and I would feel exactly the same.
As for next steps, I have forwarded this to the correct team to dive into asap. We will 100% get this resolved for you.
I have sent you a trustpilot request for more info (order number etc) so we can get to the specifics asap.
5 star quality and service
Have to say I was very impressed with the quality and the service
15 november 2024
Helpful & easy to deal with.
12 november 2024
Amazing and friendly customer service…
Amazing and friendly customer service with a quick resolution to my issue.
6 december 2024
Omdöme utan inbjudan
Customer service responded quickly when…
Customer service responded quickly when I received an Apple Watch strap that did not include the lugs needed to attach the strap to my watch. They quickly sent out a replacement and included an extra strap as compensation for my trouble. Everyone makes mistakes but not all work hard to rectify them to the satisfaction of the customer.
28 november 2024
Omdöme utan inbjudan
As Advertised!
The bands are as advertised and look fantastic with the Apple Watch.
3 december 2024
Omdöme utan inbjudan
Henley Band
Very nice product and great customer service. Worth the purchase. Highly recommended.
27 november 2024
Omdöme utan inbjudan
Love the product
Delivery was a bit delayed but the way they dealt with that was excellent and very personal
Love the product
20 november 2024
Omdöme utan inbjudan
Awesome products and service.
Great selection of products. I ordered 3 straps but wanted to order many more. Customer service was great and they followed up immediately on questions. Wonderful company to deal with.
18 november 2024
Omdöme utan inbjudan
Customer Service 2nd to None!!
I had a slight issue with the strap and the customer service department worked with me to fully rectify my concern. Can't speak highly enough about their service!
18 november 2024
Omdöme utan inbjudan
Amazing customer service
Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.
17 november 2024
Omdöme utan inbjudan
Customer Service very good at responding to issues
I have bought several watch straps from Bridge which I have been super happy with. That said I have had a couple of issues with parts failing. Where they have excelled themselves is sorting the issues quickly and efficiently. The customer services team have super been responsive.
I would have no hesitation in adding more straps to my small collection.
15 november 2024
Omdöme utan inbjudan
Stylish and comfortable
Great strap and very stylish. Worthy of all the great compliments that I receive when wearing it.
17 oktober 2024
Omdöme utan inbjudan
Out of stock so been refunded
Edited 18/10: unfortunately the product I ordered proved to be out of stock. I have been kindly refunded. Customer service response is via email so took a little longer than I would have liked to identify and remediate the issue but in the end all sorted.
9 oktober 2024
Omdöme utan inbjudan
Svar från The Bridge | Watch Straps
Hi Ted, sincere apologies for this. This is certainly not the experience we are striving for! We have privately requested more information from you to identify your order better and ensure we get this fixed asap. Thank you for your patience and understanding.
Ordered a strap but is not right for my…
Ordered a strap but is not right for my watch, I have tried e mail to organise a return but no response. No contact numbers to call and speak to anyone. Hopefully this will prompt a response! Got a reply to say sorry but no follow up to arrange return will have to contact card company to get a refund. I have e mailed you with details for the return and refund
1 oktober 2024
Omdöme utan inbjudan
Svar från The Bridge | Watch Straps
Dear Martin,
Thank you for your review. We’re sorry to hear that the strap you ordered isn’t the right fit and that you’ve had trouble reaching us. This is not the level of service we strive to provide.
Please know that we’ll be in touch with you shortly to organize the return and make this right. We truly appreciate your patience and understanding as we work to improve our communication process.
Thank you for bringing this to our attention, and we look forward to resolving this for you soon.
Edit 15/10: Martin, we requested details from you via Trustpilot so that we can contact you. This is done via a Trustpilot request and not a direct message. We have not had anything back from you. So we cannot contact you. Please send us your email and order number.
Best regards,
The Bridge
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