Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Se mer
Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Se mer
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Kontaktuppgifter
Storbritannien
- theaa.com/breakdown-cover/accident-assist
4,6
Utmärkt
348 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant AA
Seamless no fault car insurance claim. 5 star service from start to finish - well impressed with handling of claim, repairs and hire car. You don’t know how good your insurer is until you need them! Glad I had AA - brilliant service.
2 februari 2026
Great customer service from call…
Great customer service from call handlers. I was hit from behind on a dual carriageway the guys at Beam handled everything. Great service
17 mars 2026
Very straightforward to claim online
Very straightforward to claim online, nice staff who provided good customer service. Specified repairer did a prompt and good quality job.
12 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Genuine from start to finish
Genuine from start to finish - very attentive & listened to all worries & dealt with them
11 mars 2026
Svar från The AA Accident Assist
Thanks so much for your lovely feedback, Jill. We’re really glad to hear you felt genuinely listened to and well looked after from start to finish and hope everything is ok now. 😊
Not what I expected
Can’t fault the AA’s part in the handling of my claim.
But, the distance and working hours of their authorised repairer and the car rental company’s call handlers, along with crossed communication, has resulted in a poor experience and low rating.
30 januari 2026
Svar från The AA Accident Assist
Hi Andrea, we’re sorry to hear that the repairer wasn’t local and that you had some issues with the rental car. We hope you’ve been able to share this feedback, and that the repairs themselves went smoothly in the end.
We’re really glad to hear that you felt your claim was handled well by our team 💛.
Excellent Service and timely conclusion…
Excellent Service and timely conclusion of claim.Staff very helpful.
10 mars 2026
Great service from AA insurance.
Easy to contact AA , excellent response and dealt with very professionally by the AA representative.
10 mars 2026
Hit from behind
I contacted the AA.
The young lady from the AA was polite, helpful and gave clear information concerning the plan going forward.
Everything was well organised and efficient.
Very happy with the AA’s organisation , the service from the repair garage and also the hired car company
5 februari 2026
They provided a service which met my…
They provided a service which met my needs with no hassle
10 mars 2026
Svar från The AA Accident Assist
Pleased to hear everything went smoothly 😊.
FIRST CLASS SERVICE
From the first phone call to the way my claim handled, the regular updates from the AA and their approved garage this has been a first class service would not hesitate to recommend
12 februari 2026
Great service from start to finish
Great service provided from start to finish with my non-fault claim. Everything managed quickly, effectively and with minimal intervention from me. Highly recommended.
13 februari 2026
Svar från The AA Accident Assist
We're so pleased to hear this, Gary. We know it's a stressful time, so it's great we were there to help ease the pressure.
Excellent service from start to finish
Excellent service from start to finish. Made at easy by professional staff who made sure I was fully aware of the process and what was to happen.
30 januari 2026
Long wait times to speak to anyone
Long wait times to speak to anyone. Customer service good when finally through to a call handler.
Information was easy to understand and concise.
Courtesy car was less good and needs to be looked at to see which partners might offer a better service.
8 januari 2026
Svar från The AA Accident Assist
Hi Janet, we're sure the team were doing all they could to work through the calls as quickly as possible, it's great that when you spoke with the team everything was clearly explained. Thank you, we appreciate your feedback.
Great service from start to finish
Great service from start to finish, kept us informed throughout. Thank You
3 mars 2026
Great customer care and good cover of…
Great customer care and good cover of seevices
10 februari 2026
Seamless Service
AA provided seamless service, collection of vehicle, delivery of hire vehicle. All in a timely manner.
3 mars 2026
Lengthy procedure
The length of time taken from reporting the incident to finally getting my car repaired was almost 3 months
3 mars 2026
Svar från The AA Accident Assist
Hi there, we appreciate your feedback and are sorry the repair process took so long. We hope you're okay now.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.