The Laser Boutique Omdömen 

AVOID THIS COMPANY – APPALLING PRODUCTS AND DISGRACEFUL CUSTOMER SERVICE

I genuinely cannot believe how badly this company has handled what should have been a very simple issue.
I purchased silver butter knives which started rusting after just a few weeks of normal use. These are not cheap disposable items — they are cutlery, and they should be fit for purpose.

I contacted the company repeatedly. My emails were ignored for over two weeks. When they finally responded, there was no apology, no acknowledgement of the poor quality and no attempt to take responsibility. Instead, I was questioned about whether I had dried the knives immediately after washing them.

Yes, I washed them. Yes, I dried them. Yes, I put them away properly. I should not have to justify basic use of cutlery because the company’s product has rusted after a few weeks.

Eventually, I was told I would receive a refund.

And guess what? Still no refund.

I have emailed again. Ignored. Again.

So not only have I been left with faulty, rusting products, I have had to repeatedly chase ‘Philip’ from this company for weeks, received virtually no customer service, no meaningful apology, and now I’m still waiting for money I was explicitly told would be refunded.

This is disgraceful customer service.

A company can make a mistake. What matters is how they deal with it. In this case, they have repeatedly failed to deal with it properl and judging by others similar reviews - they should not be in business!!!

Faulty products. Ignored emails. No apology. No accountability. Promised refund still not received.

I would strongly advise anyone considering buying from this company to THINK TWICE.

DO NOT USE!!!!

Ordered a personalised bird house for my daughters grandmothers birthday. It doesn’t look like the picture. Instead of the glass in the middle it has metal which doesn’t make it look as nice as it does in the picture. The engraving on the top of it is done good. But overall I’m not happy with it.

Mum did her usual "you shouldn't have spent your money" before she'd even opened it. Then she read the message and went a bit quiet. Got a very long hug after that.

I can't fault my experience at all! My queries were answered promptly and a very personal, sentimental message which was longer than the allocated allowance, was made to fit! The quality of the product is just beautiful and has made the perfect gift at an extremely reasonable price. So so happy woth the service received,product, all correspondence and timely manner in which it has all been done. Thank-you!

Lovely gift and exactly what was asked for with speedy delivery

Fast delivery and easy ordering. Really happy with the item I ordered. Good quality. Would definitely use company again for personalised gifts.

10/10 Outstanding
Phillip was so helpful in producing a meaningful keepsake for me and my family.
We had additional plaques made after i received the product and it was very easy to order due to Phillips quick responses, production and delivery
I would 100% recommend the laser boutique for any customised products

Amazing company, got my nan the personalised planter which looks stunning. Got it on 3 days. Top notch service.

A really beautiful product. Well made and delivered super quick.

2nd planter I have bought in a couple of month. Very sturdy and engraving is lovely. 2nd one took slightly longer to arrive. I emailed and got a reply to inform they were waiting for more stock, it arrived a day or two later.

Ordered a lovely outdoor flower trug as a gift for 50th Wedding Anniversary. Delivery was extremely quick but unfortunately had the incorrect date on the plaque, my fault entirely.
Today l received a replacement thanks to Philip many thanks for your excellent customer service.
Hope to make further purchases from your company.

Amazing item, perfectly made and quick delivery!

Purchased via Etsy and was over the moon with my item. Really well crafted, fast delivery and good quality.

I brought a pull along dog for my niece’s first birthday. I left it a little late but it arrived very quickly and she loved it. Beautiful quality and the engraving is perfect

Ordered a wooden personalised planter as a wedding gift. Prompt confirmation of order and delivery was super quick. Very pleased with the planter and am sure our friends will be delighted with their gift. Excellent service all round and would use this company again without any hesitation.

The product was as advertised. Delivered on time as promised. Excellent quality
Would definitely use again. Highly recommend

Purchased a personalised Santa plate for my son and it’s such great quality! x

Beautiful santa tray made for my little boys first christmas! Great quality and speedy shipping! Thank you so much 💙

Gorgeous item. Super fast delivery, thanks so much! X