AVOID. I am under suspicion telesin is also scamming people. After placing an order 16 days ago I haven’t heard of them until I messaged them. Their explanation for the delay was that item is out of s... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
J'ai commandé le 05/07 et je n'ai eu aucune nouvelle de ma commande avant que je ne le demande. Dans un premier temps plus en stock (non indiqué sur le site) elle m'a été indiqué comme envoyée depuis... Se mer
I'm a loyal Telesin user—many of my photography and mobile accessories come from your brand. When it comes to design and quality, I honestly haven't found any other brand that comes close. You're... Se mer
I have this product for S26 Ultra and it is a great accesorie for my phone wich includes a filter .I am a professional photographer from the old times ( Black and White.) I felt with this grip very c... Se mer
3,0
Medel
30 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
package is missing content
I received my package from Telesin 3 weeks ago
My order was for 2 products
Unfortunately the package only contained one product
I have tried to contact Telesin via their chat and via email
Again unfortunately no response
Therefore I cannot recommend shopping here when i do not received my products
The money has been deducted from my account
7 december 2025
Omdöme utan inbjudan
Svar från Telesinstore
Hello,
You are absolutely right to be frustrated – and I am truly sorry.
You ordered 2 products from us, but only received 1. And then when you reached out via chat and email, we went completely silent for 3 weeks. That is unacceptable, and I don't blame you for being upset.
Could you please provide the order number, so that we can help you solve the issue better. Please trust us again, we will provide you a satisfactory solution.
Thank you so much for your understanding.
I received a faulty Telesin Master Grip…
I received a faulty Telesin Master Grip and it was faulty straight out of the box. I have been trying everything they suggested to do so many times and nothing works, very frustrating company to deal with, just asked for a refund!
5 november 2025
Omdöme utan inbjudan
Svar från Telesinstore
Hello,
You are absolutely right to be frustrated – and I am truly sorry.
A product that is faulty straight out of the box is completely unacceptable. And then to have you go through troubleshooting steps over and over with no success, only to be left waiting for a refund – that is not the experience any customer should have, and certainly not the standard we hold ourselves to at Telesin.
Could you please provide the order number, so that we can issue the refund for your immediately, thank you for your understanding.
I bought an underwater case for my…
I bought an underwater case for my phone and after 3 times of use stopped working contacted TELESIN they don’t answer
Bad company don’t answer and the products are bad
8 oktober 2025
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience with our underwater case. This is definitely not the quality or service we stand for.
We take full responsibility for any product defect. As stated on our official website, our underwater cases come with a 6-month warranty for water-related use. Your case stopped working after only 3 uses, which clearly falls within this period, and we are more than willing to help you resolve this issue.
We apologize that your previous attempts to contact us were not answered. To make things right, we would like to investigate this matter personally. Could you please reply to this message or email us directly at info@telesin-store.com with your order number and a brief description of the problem? Our dedicated team will get back to you within 24 hours to arrange a replacement or full refund, whichever you prefer.
We value your feedback and are committed to improving both our products and customer service. We hope you will give us the chance to restore your faith in our brand.
Sincerely,
The TELESIN Customer Support Team
Bought item and it said delivery will…
Bought item and it said delivery will be 5-15 days and nothing came or I’ve contacted them and wanted to know the situation of the order. They saying it is out of stock and once it’s there they will ship it to me. If I was you I will keep away from this company or their products. Order number is 18893
Requested full refund also contacted my bank to do charge back as I don’t trust them as how long will it take for them to refund.
11 augusti 2025
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for your honest feedback, and we sincerely apologize for the frustration caused by the delayed delivery and our poor communication regarding the stock issue. This is entirely our fault, and we completely understand why you have lost trust in us.
We have located your order (Order #18893). As you mentioned, the item was unfortunately out of stock at the time of your purchase, and we failed to inform you promptly. We realize that telling you to wait indefinitely was unacceptable.
We have just processed your full refund to your original payment method right now. It should reflect in your bank account within 1-3 business days.
Regarding the chargeback you filed with your bank, we kindly ask you to cancel that request once you see the refund credited, as it will help us avoid unnecessary fees and administrative burdens. We promise there is no need for that step anymore.
We are deeply sorry for wasting your time. This situation does not reflect our usual service standards, and we are taking steps to improve our inventory notification system to prevent this from happening again.
If you have any further questions, please reply to this message or contact us directly at info@telesin-store.com, and we will prioritize your case.
Sincerely,
The TELESIN Customer Support Team
Low Quality Batteries
I've owned a few Telesin replacement batteries now, specifically for my GoPro Hero 9, so here's my review...
The first set of batteries I purchased were their 9 series. While they were a lot cheaper than the OEM batteries, I found the GoPro was much more susceptible to overheating when they were used. I also found they held about "15 minutes" less of a charge than the official GoPro branded batteries did. In less than a year the 9 series batteries started to bulge. Back then I tried to get them replaced, but was never able to.
I'm not new to Lithium batteries. I know how to properly charge them, what charge you should take them down to, how to store them, and how to avoid damage. I have a set of Lithium batteries (not Telesin) for my Snap-On impact gun, which get used daily and are still going strong after 5 years of proper use. So while I admit that overcharging is the most common cause of bulging, these batteries have always been treated like gold and have never been overcharged.
Truth be told, both of the batteries developed their bulges while they were being used, not while being charged. This indicates the use of either inferior-quality parts or inferior-quality metals in the battery. Not really surprising for batteries from China, which are likely made with Chinesium. I did some research, watched several YouTube videos, and found that early bulging actually seems to be a very common occurrence with these batteries.
That said, because I can't afford to drop $80-100 on official GoPro batteries, and am tired of watching my GoPro sitting here unused, I recently decided to give Telesin batteries another chance. I noticed their newer 12 series batteries (neon yellow ones) had rounded edges to them which might help with the overheating problem. I got the batteries, charged them using their charger (which came with the new batteries) and took them off the charger as soon as they indicated full. I did about a 30 minute motorbike trip, with no overheating, but when I checked the battery it was down below half. So, sadly, it looks like no real improvement in battery charge between the Telesin 9 and 12 series batteries. Not really shocked by this result.
While these batteries work, and I seem to not be having the overheating issues I had with the 9 series, I really don't know if I trust them that much. I figure I'll be treating them as a "charge only when you're gonna use them" batteries and, when I'm not using them, store them at room temperature with around a 50% charge. Hopefully that will make these ones last longer than a year. I have my doubts though.
2 augusti 2025
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for taking the time to write such a detailed and honest review. Honestly, this is one of the most professional battery reviews we’ve ever read — you clearly know your lithium-ion chemistry, charging practices, and storage protocols. We truly appreciate that level of expertise.
You‘re right. We won’t make excuses. The bulging issue you experienced with our 9-series batteries is something we are aware of, and we sincerely apologize that you weren‘t able to get a replacement back then. That was our failure, and we own it.
For full transparency, our official warranty policy for battery products is one year from the date of receipt. Your 9-series batteries developed issues within that timeframe, and they should have been replaced. We dropped the ball on that, and we’re sorry.
Regarding your recent 12-series purchase — we hear your concern about the run time. The rounded-edge design was indeed introduced to address overheating, but we acknowledge that battery capacity (1750mAh) hasn‘t seen a dramatic jump from the 9-series. That’s fair feedback, and we‘ll take it back to our R&D team.
Here’s what we‘d like to do to make things right:
1. For your 9-series batteries — even though it’s been a while, we‘d like to offer you a replacement set or a partial refund as a goodwill gesture. Please email us at support@telesin.com with your order info, and we’ll prioritize your case.
2. For your 12-series batteries — if you‘re not satisfied, we’re happy to process a full refund under our 30-day return policy. No questions asked.
You mentioned storing them at 50% charge at room temperature — that‘s exactly right, and we’re glad to see a user who knows how to treat batteries properly. We hope you‘ll give us a chance to restore your trust. We’re not perfect, but we‘re listening and improving.
Please reach out to us directly at info@telesin-store.com— we’ll make sure you get a real person who understands your case.
Sincerely,
The TELESIN Customer Support Team
Have not received item
I ordered TELESIN Mini Magnetic Bluetooth Selfie Stick for Phones on June 3rd and have not received my item. Order TELESIN17691
2 juni 2025
Omdöme utan inbjudan
Svar från Telesinstore
Hello, we are extremely sorry for the any inconvenience caused to you, could you please provide your order number, so that we can help you solve the issue better, thank you so much for your understanding .
Underwater selfie stick
Purchased underwater selfie stick, it only works three times then stopped working. Contacted the company and confirmed it is a defective product, but they do nothing to solve the problem. Do not buy from them!
2 maj 2025
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for your review, and we are truly sorry to hear about your experience with our underwater selfie stick. We completely understand your frustration — a product that fails after only three uses is absolutely not the quality we stand for.
You mentioned that you contacted us and confirmed the product is defective, but received no resolution. We sincerely apologize for this failure on our part. This is not the level of service we aim to provide, and we take full responsibility.
As clearly stated in our official warranty policy, water-related products come with a 6-month warranty from the date of receipt. Any manufacturing defects within this period are covered, and we offer free repair, replacement parts, or product exchange. For defective items, we also cover the return or exchange shipping cost.
To make things right, here is what we would like to do for you:
Please email us directly at info@telesin-store.com with your order number and a brief description of the issue. Our dedicated team will prioritize your case and get back to you within 24 hours to arrange a replacement or full refund — whichever you prefer.
We are genuinely sorry that we let you down, both with the product and with our previous response. We value your feedback and are committed to improving our service. We hope you will give us the chance to resolve this to your satisfaction.
Sincerely,
The TELESIN Customer Support Team
telesin underwater remote control selfie stick
I purchased the Telesin underwater remote control selfie stick on September 6, 2024, I tried it underwater on October 31, 2024, the battery lasted very little and when I recharged it it no longer worked. I wrote to telesin and am waiting for a response.
3 november 2024
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for your review, and we are truly sorry to hear about your experience with our selfie stick. We completely understand your frustration — a product that fails after only three uses is absolutely not the quality we stand for.
You mentioned that you contacted us and confirmed the product is defective, but received no resolution. We sincerely apologize for this failure on our part. This is not the level of service we aim to provide, and we take full responsibility.
As clearly stated in our official warranty policy, water-related products come with a 6-month warranty from the date of receipt. Any manufacturing defects within this period are covered, and we offer free repair, replacement parts, or product exchange. For defective items, we also cover the return or exchange shipping cost.
To make things right, here is what we would like to do for you:
Please email us directly at info@telesin-store.com with your order number and a brief description of the issue. Our dedicated team will prioritize your case and get back to you within 24 hours to arrange a replacement or full refund — whichever you prefer.
We are genuinely sorry that we let you down, both with the product and with our previous response. We value your feedback and are committed to improving our service. We hope you will give us the chance to resolve this to your satisfaction.
Sincerely,
The TELESIN Customer Support Team
received all 8 items in a few days. positive chat experience with seller
order # TELESIN12953
ordered from Singapore on 18th august. received all items on the 26th august. took 6 working days
one item was not in stock but seller asked me if i can wait for it which was just one extra day
all 8 items in good condition. all with genuine sticker
would have gone for 5 but have yet to test the underwater case
18 augusti 2024
shipping is awful
I ordered an item 16 days ago and I’m still waiting for it…They gave me a tracking number which doesn’t work at all…So, shipping is awful… I’ll update my review with impressions of the product if I ever get it
21 november 2021
Omdöme utan inbjudan
Svar från Telesinstore
Thank you for your order and for sharing your honest feedback. We are truly sorry to hear that you have been waiting for 16 days and that the tracking number we provided does not seem to work. We completely understand your frustration — waiting without visibility is a terrible experience, and we don’t blame you for being disappointed.
We have located your order and are investigating the tracking issue right now. Sometimes tracking numbers can take a few days to update, or there may be a carrier system error. We will personally verify this with the shipping carrier and send you the correct and updated tracking information via email within 24 hours.
In the meantime, we would like to offer you the following options to make things right:
1. Continue waiting with full visibility – We will provide you with a working tracking link and regular updates until delivery.
2. Full refund – If you no longer wish to wait, we can process a complete refund to your original payment method immediately.
3. Resend the order with expedited shipping – We can ship a new unit to you with faster shipping at no extra cost, so you can receive it sooner.
Please reply to this message or email us directly at info@telesin-store.com with your choice, and we will prioritize your case. We know that actions speak louder than words, and we are committed to resolving this for you as quickly as possible.
We truly appreciate your patience and your willingness to update your review once you receive the product. We hope that our service from this point forward will restore your trust in us.
Sincerely,
The TELESIN Customer Support Team
Detta är Trustpilot
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