Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,3
6 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very disappointing experience. I paid for my order and received the order confirmation, but since then there has been no shipment, no tracking updates, and no response from customer support despite contacting them. The lack of communication is unacceptable. I cannot recommend this store based on my experience.
I would strongly advise people to think twice before ordering from Telesin. I placed an order for a Magnetic Neck Mount on 18 November 2025, my payment was taken, and my order was confirmed. Despite this, I never received the product.
The lack of communication and customer service has been extremely disappointing. After waiting for my order, I was left without the item I paid for and without a satisfactory resolution. As a paying customer, this is completely unacceptable.
When you spend your money, you expect either the product to arrive or for the company to resolve the issue promptly. Unfortunately, that wasn’t my experience. Based on how my order was handled, I cannot recommend Telesin and will not be purchasing from them again.
Buy at your own risk. My experience has been nothing but frustrating from start to finish.
I ordered the following items directly from Telesin:
Telesin Filter Set CPL + ND Filter Set for Action5 Pro/4/3
TELESIN Upgraded 1/4 Adapter for Action Cameras
TELESIN Floating Tripod Selfie Stick
The tripod and adapter arrived without any issues, but the filter set was incomplete.
After contacting customer support, I provided proof of purchase, photos, and all the information requested. Telesin acknowledged the issue and sent a replacement shipment.
Unfortunately, the replacement did not solve the problem. Instead of the missing filters for the Action5 Pro, I received a CPL filter designed for a different camera model (Pocket series), which is not compatible with my device.
I recorded a video of the replacement package being opened and shared it with support as evidence.
Since then, I have sent multiple follow-up emails but have not received any response for several weeks.
At the time of writing this review, I still have not received the correct filters or a refund.
#TELESIN26565
Svar från Telesin
Dear Valued Customer,
Thank you for taking the time to share your detailed feedback. I am truly sorry to learn about the ongoing issues with your filter set order and the lack of follow-up from our support team – this is not the level of service we strive to provide.
I have personally reviewed your case and can see that we failed you twice: first by sending an incomplete set, and then by shipping a replacement that was incompatible with your Action5 Pro. Even more unacceptable is that our team went silent on your subsequent emails for several weeks. Please accept our sincerest apologies for the frustration and wasted time this has caused.
Here is what we will do immediately to resolve this for you:
Correct filters shipped today – I have arranged for the correct CPL+ND filter set for the Action5 Pro to be sent via express shipping (tracking number will be emailed to you within 24 hours).
Full refund processed – As a gesture of goodwill for the inconvenience, we will also issue a 100% refund to your original payment method. You will receive the refund confirmation shortly.
Direct contact – Our senior support manager, [Name/Title], will reach out to you personally within 2 hours to confirm all details and ensure you have a dedicated point of contact until this is fully closed.
We have also taken internal steps to retrain our support team on proper escalation procedures and to double-check all replacement parts against the original order before dispatch, so that this does not happen again.
Please reply to the email you’ll receive from our manager, or contact me directly at [your email/phone] if you prefer. We are committed to turning this experience around and restoring your trust in Telesin.
Again, I am deeply sorry for the inconvenience. We value your business and your honest review – it helps us improve.
Hice una compra desde su web hace mas de 1 mes y no solo que no enviaron el producto, sino que no responden los correos. En la web figura que el pedido fue realizado y pagado pero nunca se envió. Creo que es una web de estafa y no se por que medio denunciarlo.
I placed my order with Telesin on November 9, 2025 (Order #TELESIN21945). When the package arrived on December 7, 2025, the main product was missing.
I contacted Telesin the same day, and again on December 8, when they asked for photos. On December 9, 2025, they confirmed that the product had mistakenly not been shipped and promised to send it again.
After multiple follow‑ups on December 11, January 5, and January 12, 2026, I finally received a new tracking number on January 20, 2026.
However, the tracking clearly shows that the shipment was sent to Texas, USA, and on February 4, 2026, it was picked up by an unknown individual at a post office in Giddings, Texas. I live in Denmark and never received anything.
Despite more than three months of waiting, repeated emails, and several promises of resending the product, I still have not received what I paid for. The customer service is slow, unprofessional, and provides no real solutions.
I cannot recommend Telesin.
Never delivered the product. When I followed up they said that it was out of stock, but never refunded me. These guys are crooks, stay away!
Svar från Telesin
dear customer,
Thank you for your sharing your experience, and we are truly sorry to read you words, we are so sorry for the bad shopping experience caused for us, we will issue the refund for your and reship the order to you, thank you so much for your understanding.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
