Telesinstore Omdömen 

AVOID. I am under suspicion telesin is also scamming people. After placing an order 16 days ago I haven’t heard of them until I messaged them. Their explanation for the delay was that item is out of stock, but they advertised it as in stock. Then after reaching out they provided me with a fake USPS tracking number and when I asked what’s it about they stopped responding completely so I had to file a report at the bank for a fraudalent transaction.

I rarely write negative reviews, and I genuinely wanted to support TELESIN because I had seen so many positive reviews about the company and its products. Unfortunately, my own experience has been extremely disappointing, and I urge any other customers to think twice before ordering from this company.

I placed order #TELESIN29797 on 6 July 2026, and it still has not been delivered.

Since then, I have contacted TELESIN at least five times by email or online enquiry trying to resolve the issue. I was initially told that I had entered my delivery address incorrectly, but I provided a screenshot clearly showing that the address, city and postcode were entered correctly.

After that, I sent further emails asking whether the address had been processed incorrectly on TELESIN’s end and then requesting a full refund.

I also submitted another enquiry on, and followed up again after receiving no response.

Despite all of these attempts, I still have not received any reply at all, any proper resolutions or confirmation of my refund.

I have also called TELESIN twice using the “Contact Us” phone number listed on their website, during their stated business hours, only to find that the number was not connected.

I am leaving the country on 20 August, meaning I am no longer able to indefintely wait for an order that was placed more than a month ago. I have requested a full refund to no reply from Telesin.

What concerns me most is that this experience reflects a serious lack of accountability and integrity in the way customer issues are handled. Mistakes and delivery problems can happen, but repeatedly ignoring a customer after they have provided evidence, followed up multiple times and formally requested a refund is not acceptable. A reputable company should take responsibility when something goes wrong and communicate clearly with its customers.

I was genuinely hoping to have a positive experience with TELESIN, especially given the good reviews I had read beforehand. Sadly, the undelivered order, lack of communication, unanswered emails and unusable contact number have made this an extremely frustrating experience.

I would urge any customer thinking of buying from this company to seek a different company, as no competitive price or quality of product is worth supporting TELESIN.

J'ai commandé le 05/07 et je n'ai eu aucune nouvelle de ma commande avant que je ne le demande. Dans un premier temps plus en stock (non indiqué sur le site) elle m'a été indiqué comme envoyée depuis. Nous sommes le 29 et seulement après avoir contacté le service de protection des colis mon colis est soudainement pris en charge et livré quelques jours après que j'ai demandé un remboursement pour un retard de livraison. Aucun suivi de colis entre temps car le lien original ne fonctionnait pas, j'ai finalement appris que c'était grâce à un autre lien que je pouvais suivre le colis qui était à présent dans un autre service de livraison. J'ai entre temps racheté le produit ailleurs en 2 jours et me retrouve tout d'un coup avec 2 produits.
Ce n'est juste pas possible de livrer avec un retard de presque 1 mois sans aucune nouvelle entre temps et sans aucun dédommagement qui plus est.

Order done on 7/18 and still no news. They wrote me that is out of stock but they keep on selling the item stating that is in stock. They are no serious at all. Stay away from them

I have this product for S26 Ultra and it is a great accesorie for my phone wich includes a filter .I am a professional photographer from the old times ( Black and White.) I felt with this grip very confidence and when I grab it and shoot,help to have steady great pictures.
Thank you

I’m really impressed with Telesin. The product itself looks and feels very high quality. Unfortunately, I had a small issue with my first unit, but the customer support team replied almost immediately. After just a few simple verification steps, they sent me a replacement without any hassle.
Great customer service makes all the difference, and Telesin handled everything quickly and professionally.
I'm a very happy customer now. Thank you, Telesin, for standing behind your products! Highly recommended.

The customer service rep was very knowledgeable and helpful. Was able to send an out of stock item to a different location and it arrived safely.

My order for a camera case and a few accessories has been put and fully paid a month ago and is still not even dispatched for shipping. Customer service stays silent
Order TELESIN29667

Totally unacceptable, as items were ordered for a time-sensitive event in advance enough for any modern online shop to manage it

UPDATE: it's 31/07/2026, and after writing this 1-star review, Telesin support agents actually found the time to respond to me and send the order, and it actually arrived, what a magical coincidence!

While they did resolve the mess that the order was, my opinion is that as a customer, I shouldn't engage in negative reviewing just to get what I paid for, and that ghosting a buyer all the way until they start to report it on trustpilot is unacceptable.

I will bump my rating from 1 to 2 for the sole fact that I did receive the package, but going above that won't happen - I believe that this whole situation is absolutely not up to a respectable e-shopping standard in 2026

I love the new camera lens for the iPhone Pro Max. The service was excellent as well. I accidentally ordered the wrong part for the grip. Telesin replied back to me with instructions. The new silver lens hood is very cool indeed:).

I did write ✍️ an email about the master grip kit I did buy on line from Telesin ,and 1 filter was missing. And no problem they did take care of it to send me that’s was good experience and the master grip genius product for photography

I had an issue with my Telesin product. I purchased it in 2024. Customer support was really fast to reply to me and help me troubleshoot. I was pleasantly surprised by the attention I received. Everything was resolved for me. First class service.

I used the Telesin underwater case during our island tour on May 29, and I was genuinely impressed by how reliable it was throughout the entire experience. We did some free diving, so having dependable protection for my Iphone 17 pro max was very important, and this case gave me complete peace of mind. It stayed securely sealed the whole time, and I never had to worry about water getting in or compromising my gear.

What stood out most was how well it performed underwater while still allowing me to capture amazing shots. The footage turned out clear, sharp, and vibrant, which made the experience even more memorable. Overall, the Telesin underwater case proved to be both durable and trustworthy, and I would highly recommend it to anyone looking for a reliable case for island tours, snorkeling, or free diving adventures.

I'm a loyal Telesin user—many of my photography and mobile accessories come from your brand. When it comes to design and quality, I honestly haven't found any other brand that comes close. You're truly a trustworthy and highly recommendable name in the industry.

What I only recently discovered, though, is that your after-sales service is just as outstanding. Your customer support team gave me an experience unlike any I've had before—they quickly and accurately resolved a mistake I made during checkout (ORDER #TELESIN28594), allowing me to get back to enjoying your excellent products without any trouble. For that, I truly want to say thank you.

我是Telesin的忠实用户，摄影和手机周边器材几乎都选你们家的。无论设计或品质，至今没遇过能匹敌的品牌，绝对值得信赖与推荐。
最近更让我惊喜的是，原来你们的售后服务也同样出色。因为自己下单时的失误 (ORDER #TELESIN28594)，客服团队不仅反应迅速，还精准帮我解决问题，给了我从未体验过的贴心支援。因为有你们，我才能继续享受这些超值的顶尖器材，由衷感谢！

I have purchased a number of items from this company as I am transitioning from DSLR’s to iPhone for my photography. My latest purchase is a telephoto lens which attaches to my phone which is paired with a Telesin grip which allows me to use my phone much like my Nikon DSLR. All of the gear I have purchased was delivered as promised and the quality of the equipment is outstanding. My latest purchase was their new Master optics 105mm lens which came with a case and connector plate. Unfortunately I mistakenly ordered the wrong plate and when I approached Telesin on resolving the issue they were quick to respond by email. We exchanged a few emails and once they understood my issue they quickly advised they would be sending me the correct connector plate to properly attach the lens to my phone. Even though the error was mine they are replacing the part at no cost. The email exchanges were respectful and timely.

I will continue to purchase from this company for the quality of their gear and for their responsive approach to resolving problems.

Commande reçue en 1 semaine, tout parfait !

DO NOT BUY FROM THEM. Purchased multiple items, they took almost 2 months to get to me after they lied and said they sent them and were returned overweight. Finally got them missing 2 items and a 3rd was faulty. Contacted them, they told me they just didn't have them. No refund offered and told they wouldn't send them. Telesin stole my money.

The "Reply" from Telesin below is fraudulent as well. Reached out to them and have been again ignored. This company are dishonest, manipulative and thieving. DO NOT BUY FROM THEM

I placed an order on telesinstore.com about 15 days ago.
Only 10 minutes after placing the order, I realized I had made a mistake and immediately requested a cancellation.
Despite 5 follow-up emails, I never received any response from their customer support.
Even worse, I later received an automatic email with a UPS tracking number, but this tracking number does not exist. I contacted UPS directly and they confirmed that the number is invalid and not in their system.
No real customer support, no answer, and a fake tracking number — this is extremely concerning.
Based on my experience, this website is not trustworthy and should be avoided.

UPDATE - 20.07.2026
I wish to revise my review following the receipt of the ordered equipment and the response from Telesin.

I understand that customer service can experience periods of high demand. However, I attempted to contact them repeatedly over nearly three weeks without receiving any response. The only contact I received came after I published my review on Trustpilot, almost four months later.

Furthermore, the equipment was eventually delivered. However, the requested order modification was never processed or implemented.
Considering these points, and despite the fact that the customer experience could be improved, I have decided to revise my review by adding one star.

I placed my order with Telesin on November 9, 2025 (Order #TELESIN21945). When the package arrived on December 7, 2025, the main product was missing.
I contacted Telesin the same day, and again on December 8, when they asked for photos. On December 9, 2025, they confirmed that the product had mistakenly not been shipped and promised to send it again.
After multiple follow‑ups on December 11, January 5, and January 12, 2026, I finally received a new tracking number on January 20, 2026.
However, the tracking clearly shows that the shipment was sent to Texas, USA, and on February 4, 2026, it was picked up by an unknown individual at a post office in Giddings, Texas. I live in Denmark and never received anything.
Despite more than three months of waiting, repeated emails, and several promises of resending the product, I still have not received what I paid for. The customer service is slow, unprofessional, and provides no real solutions.
I cannot recommend Telesin.

Received a wrong item and immediately wrote them an e-mail. Their response had nothing to do with what I wrote and now since 10 days then they don't reply to any e-mail. AVOID!

Avoid this store. After more than two months I still haven’t received what I paid for, promised compensation was never delivered, and customer support completely stopped responding.