Ethan Brittain provided the most timely and accurate support. I had my customer updated in less than 5 minutes after Ethan sent me the link to download the correct drivers.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When choosing hardware for testing and implementation of our new software program. We found Max M. to be extremely helpful in our selection process as we had some pretty rigid requirements as the h... Se mer
Företaget har svarat
Great products, very reliable and extremely well built. We have about 20 waterproof, stainless steel touch panel PCs that are used in a very harsh fish processing environment (always wet and cold) for... Se mer
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Not UL Listed, can't be used for UL 508 Industrial applications. Shipping was an extremely long lead-time. Blanket orders required to maintain stock if one fails or is suddenly needed. Otherwise a... Se mer
Företagsinformation
Om TEGUAR
Skrivet av företaget
Teguar specializes in industrial panel pcs, fanless computers, medical computers, waterproof computers and rugged tablet PCs. Our high-end industrial components provide for secure 24/7 operation.
Skrivet av företaget
Kontaktuppgifter
2920 Whitehall Park Dr, 28273, Charlotte, USA
- 800-870-7715
- Sales@Teguar.com
- teguar.com
4,6
Utmärkt
165 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
received replacement components
received replacement components. Email with invoice and tracking were also provided which made tracking easy.
24 mars 2022
Svar från TEGUAR
Glad to hear that Steve, thanks for letting us know!
DEMO
I received a demo display and was unable to test this properly as the power supply was NOT included. The packaging was poor and the parts were sent loose inside the package.
24 mars 2022
Svar från TEGUAR
Hey Nolan, this is definitely not up to our normal standards! We priority shipped the correct power supply to you as soon as this was brought to our attention; apologies for the mix-up. Your account representative will be reaching out soon to further assist you with anything else you need.
This panel mounted PC is fantastic
This panel mounted PC is fantastic. You know it's going to be nice when there's no bloatware pre-loaded. It's fast (boots in 10 seconds at most), has com ports, is fan-less, and our client is very happy with it. No issues and will be getting more for upcoming projects.
17 mars 2022
Svar från TEGUAR
Thank you for sharing Thomas! We take pride in our ability to provide fast boot times, computers with plenty of I/Os, and fanless solutions. Nice to see that you appreciate all of these things as much as we do!
Outstanding service and products
The company was very helpful and knew the product well! The product was delivered as stated and performs very well. All was above my expectations and I would recommend Teguar to everyone.
19 februari 2022
Svar från TEGUAR
Thanks for sharing your experience here Steven, glad we were able to exceed your expectations!
Good product
Good product. Sleek fit and finish. Quick delivery, considering all that's going on in the world. Would definitely buy again.
24 november 2021
Svar från TEGUAR
Thank you for your feedback Todd! Sleek, rugged designs that work and make sense is the bar that we set for ourselves when designing a new product. We're definitely fighting hard to stay ahead of the shortages where we can, so we appreciate your understanding in this regard...
Excellent service from sales (Account…
Excellent service from sales (Account Manager) and from operations support (order processing, billing, shipping, etc).
We asked for specific requirements for international shipping and it all worked perfectly!
Congratulations TEGUAR team!
24 november 2021
Svar från TEGUAR
Wow!!! Thank you for the overwhelmingly positive feedback Alfonso! We're always happy to tailor our services for our customer's requirements.
Congratulations on your new Teguar Computer! :)
Service was good in the end
Unbeknownst to me, someone at Teguar tried to use my credit card unauthorized. As a result I had not removed the bar re international transactions and dollar value. This meant that I had to call Teguar at 6 am my time to straighten this out. I was not pleased.
The error was rectified quickly and the company apologized
23 november 2021
Svar från TEGUAR
Thank you so much for the review Joie! We take pride in our excellence, so when we fall short of excellence, we're not afraid to take ownership of the mistake and rectify the situation as quickly as possible. We do apologize for the inconvenience that this has caused you. We'll definitely learn and grow from this experience. Thank you again Joie!
Top drawer.... every time!
I always appreciate working with the team at Teguar. We get very attentive and personalized service, even though we are a smaller customer. They are professional, thorough, great to work with and have one of the best products at its price in the industry. Teguar is my go to vendor for panel PC's!
23 november 2021
Svar från TEGUAR
Thanks very much for the review Tim! We look forward to working with you on your next panel PC order.
Svar från TEGUAR
Thanks for the 5 star rating Hernan! Glad we were able to get you the info you needed.
Svar från TEGUAR
Hi there Industrial user! :) Thank you for your kind words! We hold ourselves to a high standard when it comes to quality, so it's an awesome feeling seeing our customers happy with our efforts. Thank you again!
I am using the computer in very wet…
I am using the computer in very wet area and it is working extremely well. 5 stars!
16 juli 2021
Svar från TEGUAR
Hi Jeffrey! Thank you so much for your kind words! We're always proud to see our waterproof computers working awesomely in wet environments, so thank you for putting a smile on all of our faces. Cheers!
Overall happy with the system and purchasing process.
There was some confusion between the quote, the purchase order, and the final system configuration. The system seems to be working as expected and the final price was competitive with other vendors of similar items.
14 juli 2021
Svar från TEGUAR
Hi Ken! We absolutely appreciate the feedback! It's awesome that you're satisfied with our products. We definitely want to get more details about the confusion during the ordering process. We strive for excellence on every order, so if there was any confusion, we want to take a look at what happened and find ways to improve so that your overall experience is seamless. That said, a member of our team will reach out to you to get more details. Thank you again!
Rugged Tablets Purchases
I received the first of 6 tablets back in May 2021. It was the larger TRT-Q5380-10, where the remaining are TRT-Q5393-07. The 7" tablets have not arrived due to a 4-6 week lead time. I have no issues with the communication with the folks over there, everything went smooth with the first order. I was surprised that the tablet, docking station, and power supply came in with no paperwork at all. No quick start guide, no instruction pamphlet, not even link to down load a manual or specs information. It was a little more difficult to familiarize myself with the locations of different ports and various start up applications. The tablet works fine and I haven't had any issues.
14 juli 2021
Svar från TEGUAR
Hi Gene! Thank you so much for your feedback! We definitely agree that it would be more difficult familiarizing a new tablet without a quick start guide. We'll absolutely review this feedback internally. If you have anything else you would like to share about your experiences with your tablets, please feel free to give us a call at (704) 909-7803.
Teguar is a good company to work with for panel PC and other products
Joshua Steinruck, our sales rep is always very professional, informative and helpful. We are pleased with the panel PC we have been using and would recommend Teguar to other companies requiring panel PCs.
14 juli 2021
Svar från TEGUAR
Hi Joe! Thank you so much for your kind words! We aim for nothing short of excellence, so we're pleased to see that you were happy with our products and our services. Please feel free to reach out to our awesome support team for any questions or assistance: (704) 909-7803. Thank you again!
Not very easy to use
13 juli 2021
Svar från TEGUAR
Hi BS, we appreciate you taking the time for leaving this feedback. This is not the type of experience that we want for our customers. That said, we want to talk with you about your experience, so please feel free to contact our tech department at (704) 909-7803 so we can help you with any questions about how to use your device. We'll also be reaching out soon to see the specific instances where your device was not easy to use.
Teguar TP-4040-10P
We are happy with the purchased industrial panel (TP-4040-10P), it is exactly what our customer was expecting for. There is just one thing I want to mention: the space for wiring is quite reduced on this panel size so I had to use an angled RJ45 cable for connecting the panel to the network. It would've saved some time if I had known that before starting to test the panel. Luckily there is a version with wifi card that we ordered in the end.
We are very happy with the customer service provided by Max, we got really quick all the info required to make the right choice. Also we want to thank him for the opportunity to test a demo unit before ordering the product. I will continue to use these panels in my future projects requiring this type of device and in the end I would recommend Teguar product to anyone who needs a good industrial panel PC.
20 april 2021
Svar från TEGUAR
Hi Odet, thanks so much for the feedback! We'll pass along the message regarding the back panel of the unit to our design services. Please feel free to reach out to Max any time you need hardware for a future project!
Ordered sample of an OTS panel PC.
Ordered sample of an OTS panel PC.
Delayed shipping, but got it
15 april 2021
Svar från TEGUAR
Hi Moran, glad to hear the demo panel PC arrived safely. We wish there was more we could do regarding the delay. Please reach out to your salesperson if there's anything else we can help you with.
I was promise to have good services by…
I was promise to have good services by joining Teguar, the first order was ok but after that was very bad.
long ETA, charge for power supply that was not ship with the computer, sent brokage fee diectly to the end user.
anyway very bad experience
3 mars 2021
Svar från TEGUAR
We're sorry to hear about your bad experience Pierre. We always try our best to set reasonable expectations and avoid outcomes like this one, and unfortunately it seems we were unable to do so this time. We will reach out to you soon to resolve this issue.
Reliable systems - Warranty service can be expensive
Systems are robust and stand up to the punishment of our production environment well. I was a bit disappointed in how much it costs to have them repaired by the vendor in both return shipping and replacement parts but that could just be due to our unfamiliarity with purchasing these higher quality systems.
25 februari 2021
Svar från TEGUAR
Hey Brad, thanks for the feedback. We strive to offer high quality service and parts while keeping our pricing competitive. We're glad to hear the products are holding up well! Please reach out to your sales representative if there's anything else we can do to help you.
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