I had to call the company again because of a recurring issue. The tracking number supplied for my daughter’s dispatch was for the June book not the July so we couldn’t track it. This isn’t the fi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent product, customer service and opened my partner up some books she would never have read but really enjoyed.
Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... Se mer
Bought a subscription as a gift. The package was delivered to the wrong address. Yodel were rubbish. So contacted these who don’t hesitate to get another package sent straight out. Someone handed it t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.
Kontaktuppgifter
Storbritannien
- teatimebookshop.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely product very thoughtful…
Lovely product very thoughtful selection of books and the service for any queries about my subscription from Amy has always been top-notch

Svar från TeaTime Bookshop
Great pick of books
Great pick of books. Biscuits are perhaps a bit pedestrian (but not enough to downgrade score). Well packaged. Highly recommended. Look forward to each delivery.

Svar från TeaTime Bookshop
Really pleased, lovely surprise!
Had the box as a gift initially and loved it, nice to have a surprise and a cozy treat arrive in the post. Recently then ordered a box as a gift for a friend, who told me they loved it too. I had put the wrong delivery address by accident but customer service sorted it within 24 hours so the parcel arrived to the right place and on time. Really pleased!

Svar från TeaTime Bookshop

Svar från TeaTime Bookshop
Absolutely awful service/product - no delivery
Absolutely awful service/product - I subscribed to a 3 month book subscription for a present.
We have only received one of the three deliveries started in January. I have emailed & had no response.
AND then was sent a 'rate us' email, stating we have received our orders, which we haven't!!
A very disappointing experience, I hope this gets sorted ASAP, cannot just take money and not provide a product!!

Svar från TeaTime Bookshop
Great value, great book box
Great value and great for getting to read things you might not usually pick up, to discover great new reads. Snack and drink along with the book, bookmark and post card is great value for subscription price. I look forward to receiving my box every month, highly recommend

Svar från TeaTime Bookshop

Svar från TeaTime Bookshop
Something to look forward to
I love receiving a new book every month and the little extras in the package make it extra special. I have even subscribed as a birthday gift for someone, as you can make it quite personal.
Spot on with genre choices.
I would give 5 stars but one parcel arrived with a damaged, tatty book and they wouldn’t exchange it as it was still readable. Not good if this had been part of the gift subscription.

Svar från TeaTime Bookshop
Great customer service
Great customer service, had a few issues that TeaTime Bookshop went the extra mile to rectify. My wife looks foward to receiving her books every month along with a hot chocolate drink.

Svar från TeaTime Bookshop
What a fantastic idea
What a fantastic idea, what can be better than curling up with a good book and added tea and biscuits? I've not been a member long but so far the books sent have been really good, un put down able. Something to. ooh forward to each month.

Svar från TeaTime Bookshop
Book was damaged
Book was damaged. Overpriced for what you get. Book costs only £7.99. Two biscuits? Seriously. I should get a whole pack for the price of this subscription.

Svar från TeaTime Bookshop
Great customer service.
Had an issue with a duplicate book received on a subscription - resolved within a couple of hours, very polite and professional, and one happy customer, thank you!

Svar från TeaTime Bookshop
Lovely online shop
Lovely online shop - love the idea of a book subscription! Bought some gorgeous pencils. When my item didn't arrive as expected I queried it and my order was dealt with in record time. Not marking them down for the initial error, mistakes can always happen, and they dealt with it perfectly.

Svar från TeaTime Bookshop

Svar från TeaTime Bookshop
Unknown titles with brilliant storylines
All books have been interesting reads that I’d never heard of but loved each one’s story! Packaged nicely with different brand of hot chocolate to try each time. Books matched genre well whilst exposing me to new authors

Svar från TeaTime Bookshop
Disappointing bestseller hamper, last minute rush before Christmas
I’ve used Tea Time Bookshop before and had a really positive experience. I bought one of their book subscriptions for my mum and she genuinely loved it so I ordered the Book Lover’s Gift Hamper Best Seller Lite for my grandmother for Christmas expecting a solid “bestseller” pick and a nicely put-together gift.
I’m really glad I checked the box before giving it to her, because the book included was “Christmas Fling: is a fake boyfriend really just for Christmas?”, which just wasn’t what I was expecting from something marketed as a “best seller” hamper (and definitely not the kind of book I would have chosen for her). Unfortunately that meant a last-minute rush to find another present right before Christmas, which was stressful and a real shame. I do accept that they cannot get the perfect book for every customer but this felt far off the mark.
To be fair, Tea Time Bookshop processed my refund quickly, which I appreciate. However, I’m still out of pocket by around £10 in delivery/return postage, which is frustrating given the issue wasn’t my fault.
Value-wise, I also think £39.99 (plus postage) is steep for what’s included (a plastic cup, tote bag, one book, a couple of tea sachets and a couple of biscuits). I was happy to pay for the convenience of having a gift sorted, but in hindsight it didn’t feel worth the price.

Svar från TeaTime Bookshop
The box always arrives in perfect…
The box always arrives in perfect condition, I get the hot chocolate and the mystery book so that I would read things I might not normally pick for myself

Svar från TeaTime Bookshop
Perfection
The time to receive the box was great and the surprise for my doughter was perfect

Svar från TeaTime Bookshop
It was lovely to receive quality books…
It was lovely to receive quality books and all the extra…breakfast tea…my favourite. June fox

Svar från TeaTime Bookshop
Very unreliable delivery - missing books
Monthly subscription purchased for my mother who lives a distance away. Reliability was good at first but then starting missing months and intervention required to replace missing books.
Book choices OK but delivery reliability poor. Will not be renewing.

Svar från TeaTime Bookshop
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







