Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Rajasik Chai by Teabox is an absolute delight for chai lovers. The flavor is rich, aromatic, and wonderfully comforting, making every cup feel special. Their premium quality products truly stand out,... Se mer
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A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Se mer
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I have been a customer, ordering from Teabox for many years. They are the only supplier I go to for all my teas. I have found them to be exceptional - not just in the marvelous tea they provide - bu... Se mer
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Företagsinformation
Skrivet av företaget
WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.
Kontaktuppgifter
Teaxpress Private Limited, 734008, Siliguri, Indien
- 97330 61444
- help@teabox.com
- teabox.com
4,5
Utmärkt
374 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great tea and quick service
The box of 10 tea samples came quickly and I love the mug and spoon and also the leaflet and doll. I've only tried 2 types of tea so far as I can get 3 mugs of tea from 1 teaspoon by using my glass infuser teapot. The teas are beautiful and flavoursome. I'm very happy with my purchase and I will become a connoisseur of tea by the time I finish all of the samples and know which are my favourites.
5 januari 2026
Omdöme utan inbjudan
Svar från Teabox
Dear Fiona,
Thank you so much for your lovely review! 🌿
We’re delighted to hear that you enjoyed the sampler box. It’s wonderful to know you’re taking your time with the teas and discovering how far a single teaspoon can go. That’s the beauty of whole leaf tea.
We love the idea of you becoming a true tea connoisseur by the end of the sampler journey, and we’re excited for you to find your favourites along the way.
Thank you for choosing Teabox and for sharing your experience with us.
Warm regards,
Team Teabox
Wow Fresh tea do make the big a…
Wow Fresh tea do make the big a different - all tea lovers should try it
Loving it
David
4 januari 2026
Omdöme utan inbjudan
Svar från Teabox
Thank you, David! 🌿
We’re so glad you felt the difference that fresh tea makes. Your words truly mean a lot to us, and we’re happy to have you as part of the Teabox community.
Happy sipping!
Team Teabox
Does not reply to emails after they mess up
Company tried to ship through DHL, and when the package was returned to them they will not answer my emails about a refund and just completely ignore me. Entirely unprofessional company and almost seems like a scam
2 januari 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Nathan,
We’re truly sorry for the frustration caused — this is not the experience we aim to provide, and we understand how concerning this must have felt.
We want to assure you that Pranai from our support team has already reached out to you directly to address the issue and assist with the resolution, including the refund for the returned DHL shipment.
Please be assured that we are a legitimate business and that we do not ignore refund requests. Occasionally, courier returns do take time to reflect back in our system, but we always ensure customers are taken care of once confirmed.
Thank you for your patience, and we appreciate the opportunity to make this right.
Warm regards,
Team Teabox
Welcomed the new year, one delightful sip at a time.
Right from discovery of this company to the first sip of the tea I received his been a like a rendezvous, between an old acquaintance and myself.
The packaging was simply wonderful. Cam as promised and I still can't stop staring at the simple but subtle design of the box.
I live on tea, especially Darjeeling tea and on occasional bitter cold snowy days in Pittsburgh, I long for the " kadak" strong Chaa as we call it in Bengali.
The cute title steel tea spoon and the glass tumbler were such delightful additions.
I have also sent a Yeabox of leaf tea collection to my tea loving friend, who s never been to India, as a Xmas gift, and she absolutely loves it.
Thank you for adding so much thought to Tea and tea lovers.
1 januari 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Nandini,
Thank you so much for this beautifully written review, it truly made our day.
Your words about welcoming the new year “one delightful sip at a time” resonate deeply with us.
It’s wonderful to know our Darjeeling teas found their way into your snowy Pittsburgh days, and that the kadak chai brought back a sense of familiarity and comfort. We’re also delighted that the packaging, spoon, and glass tumbler added to the experience. Every detail is chosen with tea lovers in mind.
It means a lot that you shared Teabox as a gift with your friend as well. Knowing she loved it makes the journey even more special for us.
Thank you for your trust, your warmth, and for letting us be part of your tea moments.
Warm regards,
Team Teabox 🍃
Moving back to tea from being a coffee drinker
I had moved from tea to coffee a few years ago. I had been drinking Rooibos tea, so when I saw the Teabox advert, I was impressed that they don't sell the near ground up tea.
I decided to take their offer of a multi tea trial package+ mug + spoon and strainer.
The package arrived securely packed and I chose a tea and left it to steep. I used honey and I had an enjoyable mug of tea. Still, the coffee has a strong grip on me, but the tea will definitely play an important part of my hot beverages.
Because of the variety of teas, I will be able to make the best choice, according to my taste buds. Couldn't be simpler.
27 december 2025
Omdöme utan inbjudan
Svar från Teabox
Thank you for sharing your experience! 🌿
We’re really glad you decided to give tea another chance with Teabox. It’s wonderful to hear that you enjoyed the freshness of the whole leaf teas and the trial experience. There’s no rush to choose sides; tea can gently find its place alongside coffee, one comforting cup at a time.
We hope exploring the variety helps you discover a few blends that truly resonate with your taste buds.
Happy brewing!
Team Teabox
No customer service; with update
There's no customer service. I emailed 5 times about my order and never received any response. This was very disappointing because they claim to be so customer friendly. It took 2 wks to get my order. The tea was very good, but given the high prices and lack of customer service, I won't order again. If you never receive your box, there's no one to correct the problem, and since it comes all the way from from India, a lot can go wrong. I'm in the U.S. Update 1/3/26: to be clear, regarding the teabox response, they did not respond to my emails like they claim. They only sent the initial shipment confirmation when the box was shipped. The tracking information was general and offered no specific schedule. It was after this beginning on 12/29/25 that I emailed customer service and never got a response. I also got a form letter email on 1/1/26 from the ceo asking me to rate the service. It said to also email him directly if a customer experienced problems. So I did on 1/1. Got no response yet as of 1/3.
UPDATE TO REVIEW: As a way of an apology, Teabox did send me a tea sample box, which I did appreciate (thank you). Other than the sample box, I did not get any response to my emails, until today Jan 12, 2025, which was a notice that they had sent a sample box. I would hope their customer service communication improves a lot because that is very important overall, especially because of the great distance, however I will give them another chance. The teas are very good. I am trying different flavors I have not seen before. All good so far. I have not encountered one that I was turned off by. But please improve the customer service department.
16 december 2025
Svar från Teabox
Hi Milton,
Thank you for sharing your feedback, and I’m truly sorry that this was your perception of the experience.
I’d like to clarify that we did respond to your email and also shared the tracking link with you directly. As per the shipment details, your order was successfully delivered on 30th December.
That said, I completely understand how stressful international shipping delays can feel, especially when you’re waiting for an order from overseas. While customs and carrier timelines are unfortunately outside our direct control, we always aim to stay responsive and supportive throughout the process—and I’m sorry if that reassurance didn’t come through clearly enough.
I’m glad to hear you enjoyed the tea, and I truly regret that the overall experience fell short of your expectations. Your feedback is taken seriously and helps us improve how we communicate during transit delays.
If you ever wish to give us another chance, we’d genuinely love to make it a better experience for you.
Warm regards,
Teabox Help
Teabox has a wonderful choice of teas
Teabox has a wonderful choice of teas, that will surely suit most tea lovers. Their service is incredible, they explain everything about where the tea leaves are grown, how they are picked to delivery! My first order was for the Chai selection, and I have fully enjoyed these teas. I have recently ordered 4 different teas, which I know I will love. The freshness of the tealeaves are exceptional, giving a great tasting tea.
I shall be a firm customer of Teabox, and fully recommend anyone wishing to try their teas, you will not be disappointed.
2 januari 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Lesley,
Thank you so much for this thoughtful and encouraging review.
We’re truly delighted to know that you enjoyed the Chai selection and appreciated the freshness and transparency behind our teas — from the garden to your cup.
It means a lot to us to have your continued trust, and we’re confident you’ll enjoy the new teas you’ve chosen just as much.
Thank you for recommending Teabox and for being part of our tea-loving community.
Warm regards,
Diwaker – Teabox
Excellent collection of Tea
Excellent collection of Tea. Excellent service provided by the staff. Don’t feel like having any other tea after having their tea. Grateful for this gift. Thank you.
18 december 2025
Svar från Teabox
Hi Nalini,
Thank you so much for your kind words.
We’re truly grateful to know that our teas have made such a lasting impression and that our team’s service added to your experience.
Your appreciation means a great deal to us, and we’re honored to be part of your daily tea moments.
Warm regards,
Team Teabox
It was delivered after Christmas
It was delivered after Christmas. The tariff constraints were not mentioned when order was placed
18 december 2025
Svar från Teabox
Hi Shrinal,
Thank you for sharing your feedback with us.
We’re truly sorry that your order was delivered after Christmas, we understand how disappointing that can be, especially when it’s meant for a specific occasion.
During that period, shipments to the U.S. were impacted by unexpected tariff-related customs delays, which unfortunately are outside our direct control and affected delivery timelines.
We truly appreciate your patience and hope the teas still brought you a moment of warmth and enjoyment.
Warm regards,
Team Teabox
Still haven't received my order...well…
Still haven't received my order...well beyond advertised delivery time....won't be ordering from this company again...
18 december 2025
Svar från Teabox
Hi Tracey,
We’re truly sorry to hear this and understand how frustrating it is when an order goes beyond the expected delivery timeline. That’s not the experience we want for any of our customers.
International shipments can occasionally face customs or carrier-related delays beyond our control, but we don’t take this lightly. Our support team does actively track and follow up on delayed orders, and we always ensure either delivery, a reshipment, or a refund if needed.
We appreciate your patience and the opportunity to make this right.
Team Teabox
Love my box
Love my box. Arrived quickly, I've only had 1 pouch so far but I love the doll and the tea set it came with. Thank you
18 december 2025
Svar från Teabox
Hi Stephanie,
Thank you so much for your lovely feedback! We’re thrilled to hear that you loved your box and that it reached you quickly.
We’re so glad the tea set and little doll brought a smile, and we hope you enjoy discovering the rest of the pouches just as much.
Thank you for choosing Teabox and for taking the time to share your experience.
Happy sipping!
Team Teabox
I couldn't be more happy with Teabox
I couldn't be more happy with Teabox. The product and customer support is beyond excellent.
18 december 2025
Svar från Teabox
Thank you so much for your kind words! We’re truly delighted to hear that you’re happy with both our teas and our customer support.
Your appreciation means a great deal to our team and motivates us to keep delivering the best possible experience. Thank you for being part of the Teabox journey.
Happy sipping!
Team Teabox
Love these teas.This order took a bit…
Love these teas.This order took a bit longer to arrive but it was explained. So happy to receive it.
Thank you!
18 december 2025
Svar från Teabox
Hi Rene,
Thank you for your understanding and for sharing your feedback. We’re really glad to hear that despite the delay, the explanation helped and that you’re happy to finally have your teas with you.
We truly appreciate your patience and your love for our teas — it means a lot to us.
Happy sipping!
Team Teabox
Good Tea but terrible Customer Service
I ordered two boxes of Tea, one for my wife and one for my brother for Christmas.
My brothers own arrived in Miami perfectly, however the one for my wife arrived in Scotland with the coffee cup broken.
My wife took photos of all the broken glass and sent it to Teabox. Seven emails later and clearly being given the run around with one pointless questions after the next my wife and I gave up the fight and agreed we will respond no longer, order from them again or ever recommend them.
Regards;
David & Lindsey
27 december 2025
Omdöme utan inbjudan
Svar från Teabox
Hi David & Lindsey,
We’re truly sorry for the experience you had, and we completely understand your frustration. Please know that in cases like this, we always provide a refund, replacement, or store credit for damaged items.
Our team had responded to your emails and shared the necessary steps, and we genuinely want to make this right. If you’d like, we can personally assist to ensure the issue is fully resolved.
We appreciate your patience and hope to restore your trust in us.
Warm regards,
Team Teabox
Delicious fresh teas
Delicious fresh teas! I'm loving the selection. I was making my masala chai with whole spices, but this trial pack is convenient & it's lovely being able to choose from the array of flavour combinations. Wonderful tea 👌🏽
19 oktober 2025
Svar från Teabox
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the freshness and the variety in the chai trial pack. It’s wonderful to know that even someone used to brewing with whole spices finds the blends convenient and enjoyable.
Wishing you many more delicious cups ahead.
Team Teabox
Rude customer service/ never delivered
Unfortunately my package was delivered to an unsecured location I did not agree on, where it was stolen. I never got a refund even though as a certified lawyer I know I had the right for a refund. The costumer service was really rude and blocked my claims. Can not recommand this brand!! I lost almost 100€. Be careful guys!
11 december 2025
Omdöme utan inbjudan
Svar från Teabox
Hi Michi,
We’re sorry to hear that this situation was upsetting.
According to our records, the order was successfully delivered by the courier to the address provided at checkout, and we shared the official Proof of Delivery with you, including the delivery timestamp and location confirmation.
As the shipment was completed to the correct address and accepted by the courier as delivered, we were unable to process a refund under our delivery policy. That said, our intention was never to be dismissive or rude, and we’re sorry if our communication came across that way.
We recognise how frustrating this situation is. The courier has confirmed delivery and shared proof, which restricts the actions we can take, but we’re sorry for the inconvenience this caused.
Regards,
Teabox Help
Caution
Hard to even tell you about the tea since I am so angry about the relentless bombing of my inbox with incessant garbage email. I made a substantial purchase which was immediately followed by email exhortations to buy more buy again buy buy buy. And when I requested fewer emails, the amount actually increased. And then I got emails requesting that I evaluate their customer service. This is like a really bad boyfriend and at this point I can’t even focus on what the tea would possibly taste like. Do not subscribe to this company do not purchase from this company. Find a better source for your tea, unless you are incredibly lonely and have nothing better to do with your time.
15 december 2025
Omdöme utan inbjudan
Svar från Teabox
Hi Lillito,
We’re really sorry this was your experience. Feeling overwhelmed by emails is frustrating, and we clearly missed the mark for you here.
While we do share updates, education, and offers with customers who opt in, your feedback makes it clear that the frequency felt excessive and that your request for fewer emails was not handled the way it should have been. That’s on us, and we genuinely apologise for the irritation it caused.
We’ve ensured that your email preferences are now fully updated, and you should not receive further promotional emails from us. We’re also reviewing this feedback internally so we can do better at respecting customer communication preferences going forward.
We regret that this overshadowed your experience with the tea itself — that’s never what we want. Thank you for taking the time to share this honestly.
Regards,
Teabox Help
Svar från Teabox
We’re sorry to hear that you feel this way. At Teabox, we strive to offer the freshest, high-quality whole-leaf teas directly from the gardens, and we aim to provide transparency in pricing and value. If you’d like, we’d be happy to help you find a tea or pack that better fits your preferences. Please feel free to reach out to us at help@teabox.com
Keep some, share some
I have loved the chai samplers for myself and as special gifts. I give whole boxes, or individual packets as part of gift baskets. The presentation and artwork are lovely. But the key to Teabox is the freshness of the blends. You can taste each spice and the tea, every time, and the smooth heat from ginger and black pepper is an extra sensation. The BOGO for the sampler is an amazing bargain too.
20 december 2025
Omdöme utan inbjudan
Svar från Teabox
Thank you for such a generous and beautifully worded review. We’re truly happy to know that the chai samplers have become part of your gifting as well as your own tea moments. Hearing that you can taste each spice, the freshness of the tea, and even the gentle heat from ginger and black pepper means a lot to our team.
We’re also glad you enjoyed the sampler offer, sharing good tea is always better together.
Team Teabox
Spedizione veloce e prodotti di…
Spedizione veloce e prodotti di qualità, ottimamente imballati.
17 december 2025
Omdöme utan inbjudan
Svar från Teabox
Grazie mille per la sua recensione! Siamo felici di sapere che la spedizione sia stata veloce e che abbia apprezzato la qualità dei nostri prodotti e l’imballaggio. Portare tè freschi e ben curati fino a casa sua è per noi una grande soddisfazione.
Un caro saluto,
Team Teabox
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