Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Se mer
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Det här tycker kunderna
Rajasik Chai by Teabox is an absolute delight for chai lovers. The flavor is rich, aromatic, and wonderfully comforting, making every cup feel special. Their premium quality products truly stand out,... Se mer
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A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Se mer
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I have been a customer, ordering from Teabox for many years. They are the only supplier I go to for all my teas. I have found them to be exceptional - not just in the marvelous tea they provide - bu... Se mer
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Företagsinformation
Skrivet av företaget
WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.
Kontaktuppgifter
Teaxpress Private Limited, 734008, Siliguri, Indien
- 97330 61444
- help@teabox.com
- teabox.com
4,5
Utmärkt
374 omdömen
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Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Teabox simply the best and not only for the tea !
I’m about to write yet another review after my latest order from Teabox. In the meantime, I unfortunately lost my count. And because of all the tea parties lately, I realized I was running dangerously low on some of my favorites. So I placed an order including the all-time classic Earl Grey — and honestly, Team Teabox makes the absolute best one!!! I also added two of my favorite Darjeelings.
I placed my order on Friday and, to my great delight, my package was already on its way to New Delhi in no time. What incredibly efficient pick & pack and shipping service — especially during the weekend. That level of dedication and top-notch service is truly impressive.
However, something went wrong with the delivery instructions to FedEx, and they suddenly wanted to keep my package sitting in their warehouse for almost an entire week before delivering it.
So I contacted Pranai from customer support, and in no time at all I received a notification from FedEx confirming that my package would still be delivered the very same day — on a Saturday!
That’s why I really want to put the customer service of Team Teabox in the spotlight. It is truly “second to none anytime, anyhow and anywhere.” And that is exactly what makes Teabox so unique — not only their amazing teas and chai blends, but also their outstanding customer care.
Happy sipping!
24 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Wow… reading your message truly made my day 😊
This is Pranai here, and I honestly cannot thank you enough for such incredibly kind, thoughtful, and heartwarming words. Your feedback means far more to me and our entire Teabox team than I can properly express.
I am genuinely eager to hear from you regarding the delivery, and seeing your message today brought such a huge smile to my face. Knowing that you continue to enjoy our teas, especially the Earl Grey and your favorite Darjeelings is absolutely wonderful to hear.
At the same time, I sincerely appreciate your patience and understanding regarding the FedEx delivery delay. I’m really glad I could step in and help coordinate the delivery for the same day.
And honestly… the personal banner you created for me was one of the sweetest gestures I’ve ever received from a customer. It genuinely touched my heart. In fact, I’ve proudly kept it as my display picture in our official workspace 😊 Everyone loved it, and it truly made me feel so appreciated.
Customers like you are exactly what make this work so meaningful and rewarding for us. Thank you once again for your trust, kindness, support, and for taking the time to share such beautiful words about Team Teabox.
Wishing you many more wonderful tea moments and cozy tea parties ahead.
Happy sipping always!
I received my parcel and I was…
I received my parcel and I was delighted with it from the moment I tasted my first cup . There was no delay in receiving my order and I am only sorry I didn't discover this company years ago . Many thanks
P Cullen.
25 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Hi P Cullen,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you received your parcel smoothly and enjoyed your very first cup from the very beginning.
Your kind words truly mean a lot to our entire team. We’re especially happy to know that the delivery experience was smooth and timely as well.
And honestly, we’re just as glad that you discovered Teabox now, better late than never 😊 We truly look forward to being a part of many more of your tea moments ahead.
Thank you once again for your support and warm appreciation.
Happy sipping always!
Teabox is truly premium
Rajasik Chai by Teabox is an absolute delight for chai lovers. The flavor is rich, aromatic, and wonderfully comforting, making every cup feel special. Their premium quality products truly stand out, and the helpful customer service adds such a warm touch to the experience. It is the perfect blend of authenticity, freshness, and indulgence in every sip.
10 april 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Akanksha,
Thank you so much for such a beautiful and thoughtful review 😊
We’re absolutely delighted to hear how much you enjoyed the Rajasik Chai and that it made every cup feel special for you. Your kind words about the flavor, freshness, premium quality, and customer service truly mean a lot to our entire team.
Feedback like yours motivates us to continue delivering authentic and delightful tea experiences every single day. We’re so grateful for your support and for taking the time to share your experience with us.
Wishing you many more comforting and indulgent chai moments ahead.
This company is great
This company is great, and they make the best tea I have ever tasted. I am particularly enamored of their chais.
They are expensive (over $50CAD per box) BUT THEY ARE WORTH EVERY PENNY.
I won't drink other teas anymore :)
16 april 2026
Svar från Teabox
Hi Terry,
Thank you so much for such a heartfelt review 😊
We’re truly delighted to know how much you’re enjoying our teas, especially the chais. Your kind words and support genuinely mean the world to us.
Knowing that you feel our teas are “worth every penny” is one of the biggest compliments we could receive Thank you once again for being such a valued part of the Teabox family.
The aroma n flavours of the masala that…
The aroma n flavours of the masala that r added to the tea powder make it irresistible... teabox has made me forget the regular chai that I used to have..am loving TEABOX chai
22 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Shirin,
Thank you so much for the wonderful feedback 😊
We’re absolutely delighted to hear that you’re loving the aroma and flavors of our Masala Chai. Knowing that Teabox chai has become your preferred cup truly means a lot to us 🫖✨
Your support and appreciation motivate us to keep delivering the best tea experience possible. Happy sipping!
I have been a customer for many years
I have been a customer, ordering from Teabox for many years. They are the only supplier I go to for all my teas. I have found them to be exceptional - not just in the marvelous tea they provide - but also the extremely courteous and helpful staff. Even with the new tariff nightmare and the delays at US customs for delivery, I will wait patiently for every delivery. I am a grateful and committed customer! If you have not tried them, I urge you to make an order and experience them and their teas yourself.
18 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Hi De Ciantis,
Thank you so much for your incredibly kind words and continued support over the years. 😊
It truly means the world to us to have loyal customers like you who have been part of the Teabox journey for so long. Your patience, understanding, and trust, especially during the recent customs and tariff-related delays are deeply appreciated.
We’re especially grateful for your appreciation of not just our teas, but also our team and service. Messages like yours genuinely motivate us to continue delivering the freshest teas and the best possible experience to our customers worldwide.
Thank you once again for being such a valued part of the Teabox family. Wishing you many more comforting and flavorful cups of tea ahead.
Real chai that is a wonderful surprise
I wanted to try these out so went for the double trial box with TEN different blends. I was absolutely delighted by the communications, the beautiful but contemporary packaging, and the clarity of the tasting notes and instructions.
What I wasn't ready for was the fantastic revelation in flavour. It's like taking a journey around India. The freshness packs in the taste but also the physiological impact of the tea; I was truly energised by these teas.
To me, going from the mass produced teas to these teas was like going from eating tinned fruit all your life to suddenly eating real fresh fruit. Sensational in every way.
7 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Jamie,
Thank you so much for this incredibly thoughtful and beautifully written feedback! 😊
We’re absolutely delighted to hear how much you enjoyed the experience — from the packaging and tasting notes to the freshness and flavour of the teas themselves. Your description of the journey through India and the comparison to fresh fruit truly made our day.
It means a lot to know that the teas brought not just great taste, but also such an energising and memorable experience for you. Feedback like yours is exactly what inspires us to continue bringing fresh, authentic teas directly from the source.
Thank you once again for your wonderful support and appreciation. Wishing you many more delightful tea journeys ahead!
Be honest and fair in your business and quality of your products and be assured that people will love to be associated with your quality product as long as the product is available to them.
The company is doing justice to its quality products and to customers it is performing what it is claiming.true and honest business.
10 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Nand Kumar,
Thank you so much for your thoughtful words and for sharing such honest and encouraging feedback with us.
It truly means a lot to know that you value honesty, fairness, and quality in business as these are principles we genuinely strive to uphold every single day at Teabox. Your appreciation for our products and efforts reassures us that we are moving in the right direction.
We firmly believe that trust is built through authenticity, consistency, and delivering on our promises, and your message beautifully reflects that understanding. Feedback like yours motivates the entire team to continue serving our customers with sincerity and dedication.
Thank you once again for your trust, support, and kind encouragement. We are truly grateful to have customers like you associated with Teabox
No going back!
No going back! Seriously mesmerising teas and aromas...tuck in, sip and close your eyes!
7 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Thank you so much for such a wonderful review! 😊
“No going back!” is truly the kind of feedback that makes our day. We’re absolutely delighted to know that you’re enjoying the mesmerizing teas and aromas. Your description beautifully captures the Teabox experience!
Here’s to many more relaxing moments filled with delightful sips and soothing aromas
The product has not arrived.
17 april 2026
Svar från Teabox
Hi Dean,
I’m really sorry for the concern this has caused and completely understand how frustrating this must be.
As per the tracking details, the shipment is marked as delivered on 02nd May at 11:26 AM (In/At Mailbox – Littleton). We kindly request you to please check your mailbox once.
In the meantime, we have escalated this on priority with the delivery partner to retrieve the Proof of Delivery (POD) and investigate this further.
We also request you to keep an eye on your email inbox for updates from our side. We’ll keep you informed every step of the way.
The finest tea and service!
Teabox has spoiled me from purchasing tea from any other company. Their selection is vast, and the descriptions are very helpful (especially when I was a novice and beginning my tea journey). Recently, their shipment to me was delayed due to tariffs, etc. This is beyond their control but they were incredibly responsive to me, and ended up sending me a replacement order which included 3x the number of teas I had originally ordered (and my original order is still arriving next week). They made sure that they made it right, and now they have my loyalty for good.
1 maj 2026
Omdöme utan inbjudan
Svar från Teabox
Thank you so much for your incredibly kind words. This truly means the world to us!
We’re delighted to hear that you’ve enjoyed both our teas and the overall experience, especially as you began your tea journey. It’s wonderful to know our team could support you during the recent delay and make things right.
Your trust and loyalty mean everything to us, and we’re so grateful to have you as part of the Teabox family.
Latest Darjeelings Arrived Safely If A Bit Delayed
Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good delay in shipping, blamed in part on international turmoil. No real harm done in the delay but you always want your orders sooner than later. Haha. I’ve tried one of the three & quality seems good as usual.
17 april 2026
Svar från Teabox
Hi John,
Thank you so much for your thoughtful feedback!
We’re glad to hear your order arrived safely and that you’re enjoying the quality of the teas. We completely understand the anticipation,especially with Darjeelings and appreciate your patience with the delay.
It’s great to know everything was packed well and met your expectations overall. We hope you enjoy the rest of your teas just as much!
Fantastic box of chai teas!
The chai tea box and teacup were just perfect. Such a lovely variety of tasty teas! Thank you also for the super fast delivery. 10/10!
17 april 2026
Svar från Teabox
Hi Angela,
Thank you so much for the amazing feedback!
We’re thrilled to hear you loved the chai tea box and teacup and that the delivery was quick too! 😊
Your support means a lot to us. Enjoy your teas!
The quality of the teas is outstanding
The quality of the teas is outstanding. Great packaging and service.
The new boy minor issue is the price, which is quite high in this climate of affordability.
17 april 2026
Svar från Teabox
Hi Rheal,
Thank you so much for your kind words. We’re delighted to hear you’re enjoying the quality, packaging, and service!
We also truly appreciate your honest feedback on pricing. We understand how important affordability is, and we’ll be sure to share your input with our team.
Thank you again for your support. It means a lot to us.
I am French
I am French, since I discovered Teabox, I buy all my teas from Teabox. They are so good and fresh... I have bought many now and never regret my choices. Impossible to find such good teas in my country!
And the delivery is quick, 5 to 7 days... to France.
17 april 2026
Svar från Teabox
Hi Dore,
Thank you so much for your wonderful message. It truly means a lot to us!
We’re delighted to hear that you’re enjoying the freshness and quality of our teas, and that they’ve become your go-to choice. It’s especially rewarding to know we can bring great teas all the way to France and deliver them quickly too! 😊
Your continued trust and support mean the world to us.
Your company is So amazing
Your company is So amazing! The tea is truely the best in the world. You all have worked so hard to make in so. Each one of you speak to your customers with honest kindness and and sincerity. There was a shipping problem that was not your or my fault and we all passed through it together. (I also love your sense of humor!)
17 april 2026
Svar från Teabox
Hi Adele,
Thank you so much for your incredibly kind words. This truly means a lot to all of us!
We’re so glad we could support you through the shipping issue, and it’s wonderful to hear that you felt the care and sincerity from our team along the way.
Your appreciation and support inspire us to keep doing our best every day and we’re happy you enjoy our little touch of humor too!
Svar från Teabox
Hi Bruno,
Thank you so much for the 5-star feedback! ⭐⭐⭐⭐⭐
We’re thrilled to hear you’re happy with our service, tea quality, and updates. Your support truly means a lot to us.
Good quality product delivered promptly…
Good quality product delivered promptly and in good packaging.
17 april 2026
Svar från Teabox
Hi Gerard,
Thank you for your kind feedback!
We’re glad to hear you’re happy with the quality, prompt delivery, and packaging. Your support means a lot to us.
A Step Above - Plus Fun for the Whole Family!
I ordered the Chai Buy 1 Get 1 Free Trial Pack as a Christmas gift for my family (and myself, haha) and we loved it! The tea is of exceptional quality - so flavorful! I love that all the ingredients and the location of the tea are listed on the packages. We had fun sampling them all together. My mother, sisters and I would make a big pot and then leave our ratings on a white board by the kitchen. It was fun seeing everyone's unique preferences. I gifted some to a friend as well. We all like the Bombay and Jaipur, my favorites were the Punjabi and Rajasik, my mom loved the Kadak, and my sister enjoyed the Rasayana. So we went and ordered a full package of each of those! We already had a cupboard full of tea, and now tea has taken over the cupboard next to it too! A great feeling. I love the team's email newsletters - I hate almost all promotional emails, but theirs are so funny, informative, and approachable, which makes me excited to open them and see what this brand is doing next. You've definitely got a long-term customer in me! For the quality, variety, and transparency of sourcing, the pricing is absolutely phenomenal. Thank you!
27 april 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Caylah,
Thank you so much for this amazing and heartwarming feedback, it truly made our day 😊
We’re absolutely delighted to hear how much you and your family enjoyed the chai trial pack. The idea of tasting together and rating each tea sounds like such a fun experience! It’s wonderful to know you’ve found your favorites and even stocked up on them.
Your kind words about our quality, transparency, and even our newsletters mean a lot to us. We’re so grateful to have you as a long-term customer!
If you ever need recommendations or anything else, I’m always here to help.
Tea was good
Tea, when it arrived, was good.
Delivery not great.
Inundated with customer service messages and requests.
Need to sharpen things up teabox!
20 april 2026
Omdöme utan inbjudan
Svar från Teabox
Hi Angela,
Thank you for your honest feedback. We truly appreciate it.
I’m really glad to hear that you enjoyed the tea, but I sincerely apologize for the delay in delivery and for the overwhelming number of messages. That’s certainly not the experience we aim to provide.
To make this right for you, could you please drop us an email at help@teabox.com? We’ll review your case in detail and work on improving your experience with us.
Your feedback is very important and helps us do better. Thank you for sharing it with us.
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