Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Rajasik Chai by Teabox is an absolute delight for chai lovers. The flavor is rich, aromatic, and wonderfully comforting, making every cup feel special. Their premium quality products truly stand out,... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have been a customer, ordering from Teabox for many years. They are the only supplier I go to for all my teas. I have found them to be exceptional - not just in the marvelous tea they provide - bu... Se mer

Företaget har svarat

Företagsinformation

  1. Tebutik
  2. Teexport

Skrivet av företaget

WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

374 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

Not worth the price

I purchased a sample pack and have used 4 samples till date. I didn’t find anything unique about the taste. It tastes like any other black tea such as Taj or 24 Mantra. I don’t see any point paying a premium for teabox tea.

19 maj 2025
Logotyp för Teabox

Svar från Teabox

Dear Moon,

Thank you for giving our teas a try and for sharing your honest feedback.

We’re truly sorry to hear that your experience didn’t meet your expectations. Our goal is to bring fresh, garden-sourced teas with nuanced flavor profiles that reflect the region and harvest. That said, taste is deeply personal, and we respect that not every blend may suit everyone’s palate.

If you're open to it, we’d love to understand your preferences better and recommend something more tailored to your taste. We’re here to make your tea journey better and would be happy to offer you a personalized sampler based on your preferences.

Thank you once again for giving us a shot — and for keeping the conversation open.

Warm regards,
Team Teabox

Betygsatt 5 av 5 stjärnor

An Exceptional Tea and Outstanding Customer Service – Thank You, Teabox!

My discovery of the Darjeeling Risheehat Spring Chinary Black was nothing short of a revelation. From the moment I opened the packet, the freshness of the leaves was unmistakable — a bright, delicate aroma that immediately hinted at something special.

After a quick rinse, the leaves released their full bouquet, instantly awakening my senses. On the palate, this tea reveals remarkable complexity: fresh, clean notes and, above all, a refined astringency that lingers beautifully long after the last sip. This is the first time I’ve tasted a tea of such high quality — and I’m absolutely delighted.

I also want to commend Teabox’s customer service. Due to a stock shortage with my original order, the team recommended this tea as a replacement. It turned out to be a perfect choice, and I’m truly grateful for the suggestion.

Thank you to the entire team for this wonderful discovery and for your professionalism. This spring Darjeeling has earned a special place in my collection.

11 maj 2025
Omdöme utan inbjudan
Logotyp för Teabox

Svar från Teabox

Dear Patrick,

Thank you for your wonderful review! We’re thrilled to hear that the Darjeeling Risheehat Spring Chinary Black made such a delightful impression and has earned a special place in your collection.

We’re also glad our team could assist you and make your experience seamless. Your kind words mean a lot!

Betygsatt 5 av 5 stjärnor

Wow T’s & package & fast delivery

I have bought 3 simple boxes T gave 2 till friends haven’t heard
I luved 3 T’s out box bought 3 boxes 4 myself quick & box so handy 4 recycle bin With out extra card etc fast delivery

17 april 2025
Logotyp för Teabox

Svar från Teabox

Dear Miss Iona,

Thank you for your review! We’re glad you’re enjoying the teas, the handy packaging, and the fast delivery.

We hope your friends enjoy their teas as much as you do!

Betygsatt 1 av 5 stjärnor

Poor Response Time - Have not received order

Ordered a chai sampler. It has been over two weeks after being promised 8-10 days. I wrote to Teabox and received the following response 3 days ago, "We truly apologise for this experience. This is definitely not what we had in mind for you. We are following up with our logistics team for an update and we'll get back to you with more information. Once again, apologies for this. We appreciate your patience as we look into this for you." Still no response. The "tracking" has not been updated since April 28.
I don't normally purchase tea for a premium price, but I thought I would give it a shot. HIGHLY disappointed. I have asked for my order to be cancelled and my card refunded. If I don't hear anything, I will call my credit card company.
UPDATE: Teabox responded to this review saying that the tea has been delivered. This is not true. The tracking has not been updated since 4/28. This order was placed on April 20. According to Teabox, delivery should take between 8-10. I live in Saudi Arabia and have gotten deliveries from China in 5 days. I have an email from Teabox promising me a refund if I did not receive my order within 24 hours. It has been over 24 hours and have not heard about a refund. I wish I could give this review zero stars because that is how much tea that I have received.

5 maj 2025
Omdöme utan inbjudan
Logotyp för Teabox

Svar från Teabox

Dear Cindi,

We’ve checked and see that your order has now been delivered. We're truly sorry for the delay and the frustration it caused — this isn't the experience we strive for. If there's anything missing or not up to expectations, please reach out and we’ll make it right immediately.

Betygsatt 5 av 5 stjärnor

I was considering buying the tea for…

I was considering buying the tea for along time and I'm so glad I did. It's so fresh, the flavours are exceptional! I couldn't go back to drinking anything else now !

18 april 2025
Logotyp för Teabox

Svar från Teabox

Hi Mindy,

We're so glad you finally gave us a try—and even happier that you're enjoying the freshness and flavor of our teas! Your words mean the world to us. Welcome to the Teabox family!

Regards,
Team Teabox

Betygsatt 5 av 5 stjärnor

Excellent tasting tea

Excellent tasting tea, love the stories around each tea, and Diwaker's emails.

18 april 2025
Logotyp för Teabox

Svar från Teabox

Hi John,

Thank you so much! We're thrilled you're enjoying the teas—and the stories that come with them. Diwaker will be especially happy to hear your kind words. Here's to many more great cups ahead!

– Team Teabox

Betygsatt 5 av 5 stjärnor

The best tea I’ve had over the years…

The best tea I’ve had over the years and fast shipping! What’s not to be happy about?

18 april 2025
Logotyp för Teabox

Svar från Teabox

That's wonderful to hear! We're thrilled you're enjoying the tea and the quick delivery—thank you for being a part of our journey! 🙌🍃

Betygsatt 4 av 5 stjärnor

Great tea 😊

Great tea 😊

At first I was a little skeptical, but checked reviews etc and made the jump. The Tea is great. It took some time (which was expected), delivery was wrong (but corrected fast) and the tea is a little bit expensive, but to be expected for quality. Therefore 4 stars. (And a half if it was possible)

2 maj 2025
Omdöme utan inbjudan
Logotyp för Teabox

Svar från Teabox

Hi Anders,

Thank you for taking the leap with us! We’re so happy to hear you enjoyed the teas—and appreciate your understanding with the shipping mix-up. Your kind words and thoughtful rating truly motivate us to keep raising the bar. Looking forward to serving you again soon!
– Diwaker & Team Teabox

Betygsatt 5 av 5 stjärnor

great tea

the tea is excellent. It is delivered in a timely manner and the service is excellent.

17 april 2025
Logotyp för Teabox

Svar från Teabox

Thank you so much for your kind words! We're thrilled to hear you're enjoying the tea and had a smooth experience with our service and delivery. Looking forward to serving you again soon! 🌱✨

Betygsatt 5 av 5 stjärnor

Haven't had a chance to try them all…

Haven't had a chance to try them all yet, but the ones I have tried and intensely flavorful and delicious.

17 april 2025
Logotyp för Teabox

Svar från Teabox

Dear Elisabeth,

Thank you for your review! We’re thrilled to hear that the teas you’ve tried so far are flavorful and delicious.

We hope you enjoy discovering the rest of the collection!

Betygsatt 5 av 5 stjärnor

Really fresh vacuum sealed tea

Really fresh vacuum sealed tea - great flavour. Quick delivery.

17 april 2025
Logotyp för Teabox

Svar från Teabox

Dear Tom,

Thank you for your review! We’re glad you’re enjoying the freshness, flavor, and quick delivery of our teas.

Betygsatt 5 av 5 stjärnor

Best tea available

Best tea available. Love it.

17 april 2025
Logotyp för Teabox

Svar från Teabox

Dear Jeff,

Thank you for your review! We’re thrilled to hear you love our tea.

Betygsatt 5 av 5 stjärnor

I love tasting all of these delicious…

I love tasting all of these delicious teas. I never knew I was such a novice - it is truly enlightening. Nice to learn from the source! The service is excellent!

17 april 2025
Logotyp för Teabox

Svar från Teabox

Thank you for your wonderful review! We’re delighted to hear you’re enjoying exploring our teas and learning from the source.

It’s great to know our service added to your experience!

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service, and amazing teas.

17 april 2025
Logotyp för Teabox

Svar från Teabox

Thank you! We're so glad to hear you're enjoying both our teas and our service. Your support means a lot to us! ☕💛

Betygsatt 5 av 5 stjärnor

Absolutely gorgeous tea

Absolutely gorgeous tea, the flavours are unsual and delicious (especially for someone who is quite picky about chai). Prompt delivery, would certainly order more.

1 mars 2025
Omdöme utan inbjudan
Logotyp för Teabox

Svar från Teabox

Thank you so much for your kind words! We're thrilled to hear you enjoyed our chai—especially since you’re particular about flavors. It means a lot to know the tea hit the right note for you.

We look forward to sending more your way soon!

Warmly,
Team Teabox

Betygsatt 2 av 5 stjärnor

Dejoo and Dikom tea

Dejoo and Dikom tea. I was excited to see the Dejoo after drinking it for maybe 10 years then being unable to find it for the last several years. I truly looked forward to the rich mouth feel, warm maltiness and slight citrus sweetness. Alas, that is not the tea I received. Both teas were just OK, nothing better than the bulk Assams available everywhere for a lot less money. I guess you'll tell me about the weather, soil, moon cycles and clothing of the pickers being responsible. I doubt those factors are the reason for my disappointment.

18 mars 2025
Logotyp för Teabox

Svar från Teabox

Thank you for sharing your feedback. We’re genuinely sorry to hear that the Dejoo and Dikom teas didn’t meet your expectations this time. We understand how special a tea can become when it’s been part of your routine for years, and we truly regret that the recent lot didn’t reflect the character you remembered.

While seasonal and environmental factors can affect taste profiles, your experience matters most to us. We continuously strive to source teas that deliver the quality and flavor our customers love.

We’d love a chance to make this right—please reach out to us at help@teabox.com, and we’ll be happy to help.

Warm regards,
Team Teabox

Betygsatt 4 av 5 stjärnor

Good

The entire process from beginning to end was mostly easy.

18 mars 2025
Logotyp för Teabox

Svar från Teabox

Thank you for sharing your feedback! We're glad to hear the process was smooth overall. If there's anything we can do to make it even better next time, we'd love to hear from you.

Warm regards,
Team Teabox

Betygsatt 5 av 5 stjärnor

Enter a new world.

Enter a new world.. the tea is amazing, love their kadak chai <3 and fast shipping!

18 mars 2025
Logotyp för Teabox

Svar från Teabox

Thank you for sharing your feedback! We're glad to have you as our customer. If there's anything we can do to make it even better next time, we'd love to hear from you.

Warm regards,
Team Teabox

Betygsatt 5 av 5 stjärnor

Beautiful Tea and service

Beautiful product. Excellent quality team delivery and care. Will use again

18 mars 2025
Logotyp för Teabox

Svar från Teabox

Dear Amanda,

Thank you for your kind review! We’re thrilled to hear you enjoyed the quality of our teas and our service.

We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Delicious tea

Delicious tea. Both times I've ordered, it's arrived incredibly quickly. It's expensive, but I treat it as one of life's little luxuries. And it really is good. Originally bought one of the chai samplers, which I really enjoyed trying. I've since bought a pack of my favourite flavour from the sampler box. I drink it every morning. Very pleased.

25 mars 2025
Omdöme utan inbjudan
Logotyp för Teabox

Svar från Teabox

Thank you for your wonderful review! We’re delighted to hear you’re enjoying your morning tea ritual and that the sampler helped you find a favorite.

We look forward to delighting you with more teas!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer