Purchased this for my mother. Was easy to order , delivered quickly and easy to set up. Fortunately Mum hasn’t needed to use it but if she does hopefully will be ok. My only comment is that the conta... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Se mer
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After doing research into alternatives I went for the Taking Care Anywhere personal alarm system. The details were well presented and the price was acceptable and comparative with alternatives which... Se mer
The device was easy to install but I could have done without the 40-odd page instruction book which is no doubt designed to head off being sued by over-zealous lawyers.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Skrivet av företaget
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Kontaktuppgifter
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Utmärkt
3 tn omdömen
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Everything was done very efficiently I…
Everything was done very efficiently I am in the process of setting up contacts and hope to do this in the next few days
27 februari 2026
Svar från Taking Care
Hi,
We're happy to hear that the set up was efficient. We appreciate your feedback and hope setting up your contacts goes smoothly in the next few days.
Kind regards,
Hilary
Excellent service and advice
Prompt, courteous replies to queries, good delivery and clear instructions.
25 februari 2026
Svar från Taking Care
Hi William,
We're happy to hear your comments about our communication and our service has met your expectations. Thank you for your positive feedback!
Kind regards,
Hilary
I was expecting the set to be tricky
I was expecting the set up not to be as easy as stated on instructions. But it really is. So fast, so easy. Can’t fault it. The main hub looks quite smart too. Big easy buttons.
2 mars 2026
Svar från Taking Care
Hi,
We're happy to hear that the setup was so easy and fast! It's great to know you find the hub smart and the buttons easy to use. Thank you for your positive feedback.
Kind regards,
Hilary
Very helpful
23 februari 2026
Svar från Taking Care
Hi Caroline,
Thank you for sharing your review.
Kind regards,
Hilary
First class service
4 mars 2026
Svar från Taking Care
Hi Andrew,
Thank you for your 5* review.
Kind regards,
Hilary
Very easy to order and set up for my…
Very easy to order and set up for my mum. Worked all over her property and even good a good signal in a village that usually struggles. She is not understanding the technology which makes this easy for her.
27 februari 2026
Svar från Taking Care
Hi,
We're happy to hear that the ordering and setup process was easy for you. With any new technology it can seem daunting, so we're glad to hear this. Thanks for your positive feedback.
Kind regards,
Hilary
Easy to install
The equipment was delivered within a few days.
The instruction booklet was easy to follow although in reality not necessary as once plugged in the base station provided clear verbal instructions.
The setup was completed within minutes. The test call was answered promptly.
19 februari 2026
Svar från Taking Care
Hi Steven,
We're happy to hear that the equipment was delivered quickly and the setup was straightforward. We appreciate you taking the time to share your positive experience with us!
Kind regards,
Hilary
Svar från Taking Care
Hi,
We're happy to hear that you found our information clear, delivery speedy, and setup easy. Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Extremely professional service and…
Extremely professional service and courteous staff.
25 februari 2026
Svar från Taking Care
Hi Anthony,
We're happy to hear that you found our service and staff professional and courteous. Thank you for your positive feedback!
Kind regards,
Hilary
Taking Care really does take care of you
My 90 year old husband has balance problems and is prone to falls. The publicity for the Taking Care Anywhere personal alarm service seemed an ideal way of helping to protect his health. We felt very supported by Taking Care at every stage of the set up process and despite later problems with the specific alarm kits they supplied to us, we would still recommend the company wholeheartedly to other people who need this kind of care. It seems that all these domestic alarm kits have their particular strengths and limitations. We found for example that the pendant system with the home base unit worked excellently, if you pressed the call button, but wasn't good enough at detecting the kinds of falls my husband actually has. ( Usually falling backwards, often breaking the fall by reaching for a nearby piece of furniture.) We came to feel that if he had a fall where he was unconscious, or unable for any other reason to press the pendant alarm, it was possible that the pendant wouldn't register the fall so no help would come. While we were still wondering what to do about this, our pendant and the home set both lost their volume . Taking Care couldn't have been more efficient sending us a replacement kit and helping us set it up. We think other elderly customers might like to know that the set up processes for these home alarm systems are quite complicated. The Taking Care engineers are excellent, but it would still be worth having an IT competent person also in the room. After a lot of helpful discussion with Taking Care Customer Services, we decided to switch to the wrist alarm system which we are trying now. This is simpler, but to get it working properly indoors, we still needed the engineer to team it up with our home broadband which he did. We couldn't possibly have set up this new alarm watch on our own. These experiences taught us that the alarm systems may be a bit too sophisticated for some people to manage without help on hand from a company like Taking Care. We think that our monthly subscription for 24/7 contact is well spent.
6 mars 2026
Omdöme utan inbjudan
Svar från Taking Care
Hi Mrs Boyle,
Thank you for taking the time to share your experience. We truly appreciate you writing such a detailed and honest review.
I’m very grateful that we were able to speak and have such a helpful conversation about what happened. It was really valuable to go through your concerns together and make sure we addressed all the questions you raised. Your feedback helps us remain open and transparent, and it allows us to review how we support our customers.
Our main priority is always making sure the alarm service is working in a way that feels reliable and reassuring for the person using it. After discussing your husband’s needs and the events you described, we agreed that it may be best to explore an alternative alarm system that is designed specifically for use around the home and garden.
The most important thing for us is that your husband has access to help when he needs it and that you both feel confident in the support available to you. If we can assist further during this transition or answer any additional questions, please don’t hesitate to get in touch.
Thank you again for taking the time to speak with me and for your kind comments about the Customer Service team. I look forward to hearing from you on how you wish to move forward with your husbands alarm.
Kind regards,
Hilary
so simple to set up
20 februari 2026
Svar från Taking Care
Hi Stuar,
Thank you for your review and how easy it was for you to set up.
Kind regards,
Hilary
easy to understand
easy to understand. easy to order. delivered within the week. easy to set up.
16 februari 2026
Svar från Taking Care
Hi Christine,
We're happy to hear that our product was easy to understand, order, set up, and delivered quickly. Thank you for your feedback!
Kind regards,
Hilary
I knew that now I live alone I needed…
I knew that now I live alone I needed a good personal alarm and was fortunate enough to contact Taking Care and speak to the very helpful Vicky. Talked me through the procedure with no sales patter, hurrah. Now eagerly awaiting the delivery hopefully it will be DHL not EVRI. DHL have failed to deliver see my review for DHL dated 10th March. Even worse than Evri
4 mars 2026
Omdöme utan inbjudan
Svar från Taking Care
Hi Carolyn,
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the helpful service you received. We hope you'll be pleased with your new personal alarm's delivery.
Kind regards,
Hilary
Svar från Taking Care
Hi Julie,
We're happy to hear that you found our service efficient, professional, kind, and reassuring. Thank you for your feedback!
Kind regards,
Hilary
Good people to deal with.
Prompt delivery, easy to set up.
Had an early problem with mobile network connectivity which was resolved within 24 hours of being reported. Customer Services efficient and friendly, easy to deal with.
2 mars 2026
Svar från Taking Care
Hi John,
We're happy to hear that the setup was easy and the delivery was prompt. We're also glad our customer service team resolved the network connectivity issue quickly. Thank you for sharing your positive feedback!
Kind regards,
Hilary
Everyone was very helpful when settin…
Everyone was very helpful when settin up pendant
15 februari 2026
Svar från Taking Care
Hi Diana,
We're happy to hear that everyone was helpful while setting up your pendant. Thank you for your positive feedback; we appreciate it!
Kind regards,
Hilary
Very straight forward application and installation process
Very straight forward application on line, delivery of unit very quick and installation was easy with clear instructions.
10 februari 2026
Svar från Taking Care
Hi Andrew,
We're happy to hear that the online application was straightforward, the delivery was quick, and the installation was easy with clear instructions. We appreciate your feedback!
Kind regards,
Hilary
This return of your as of alarm is…
This return of your as of alarm is unnecessarily time consuming and highly stressful. Ive received the return label in post and evri claim they will collect on Monday. Unfortunately as I've repeatedly told you insk moving house 10 a.m Monday besides which evri can never find this house for any reason and did not show up last time. If they're not here by 10 a m Monday I will have gone and cannot give it to them as you know. As it's evri I must point out the likelihood of them getting it to you is very slim. Please advise, after this exchange of over ,46 emails ( because you don't hear what I'm saying no matter how many times I say it) what I am now supposed to do to get this nuisance alarm box back to you? I wish I'd never contacted you this has caused me far to much disproportionate trouble, never mind the threats of ' ongoing charges!)
I am awaiting ongoing advice from age UK and citizens advice, as I am at a loss .
28 februari 2026
Omdöme utan inbjudan
It was an excellent and speedy service
It was an excellent and speedy service. It gave us all a reassurance of safety that we needed.
4 februari 2026
Svar från Taking Care
Hi Anthony,
We're happy to hear that our prompt service provided the reassurance of safety you needed. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Hilary
Great service and easy to set up
Great service and easy to set up. Both my parents and my parents in law now have falls/emergency alarms. Fully recommend PPP
8 februari 2026
Svar från Taking Care
Hi Pete,
We're happy to hear that the setup was easy and the service was great. Thank you for recommending our emergency alarms for your parents; we appreciate it.
Kind regards,
Hilary
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