Purchased this for my mother. Was easy to order , delivered quickly and easy to set up. Fortunately Mum hasn’t needed to use it but if she does hopefully will be ok. My only comment is that the conta... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pendant was my elderly mother's. Fantastic product with good battery life, via rechargable docking station. This pendant was gps enabled, excellent for our very long garden or when mum was not near t... Se mer
Företaget har svarat
After doing research into alternatives I went for the Taking Care Anywhere personal alarm system. The details were well presented and the price was acceptable and comparative with alternatives which... Se mer
The device was easy to install but I could have done without the 40-odd page instruction book which is no doubt designed to head off being sued by over-zealous lawyers.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Skrivet av företaget
- Working with Age UK
- Taking Care are trusted by Age UK to provide the Age Co Personal Alarm Service.
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Kontaktuppgifter
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Storbritannien
- 0800 085 7371
- enquiries@taking.care
- taking.care
4,6
Utmärkt
3 tn omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good delivery time
Good delivery time, booklet and setting up. Also follow up questions delt with and confident all will be well. Thank you .
Margaret Shelton .
30 mars 2026
Svar från Taking Care
Hi Margaret,
We're happy to hear that the delivery and setup went smoothly. It's great that we could address your questions effectively. Thank you for your positive feedback!
Kind regards,
Hilary
installation went well
installation went well. The signal was good throughout the test. The pendent is comfortable and unobtrusive to wear. Fortunately I haven't had a need to test the system yet!
23 mars 2026
Svar från Taking Care
Hi Judy,
We're happy to hear that the installation process was smooth. It's great the pendant is comfortable to wear. We would still encourage regular quarterly testing of the equipment. We appreciate your feedback!
Kind regards,
Hilary
I initially spoke to Leanne
I initially spoke to Leanne. She was very professional, attentive and informed me of every step she was taking. A great advertisement for this service. Thank you.
30 mars 2026
Svar från Taking Care
Hi Andrew,
We're happy to hear that you had such a positive experience. We appreciate you mentioning the attentiveness and professionalism you encountered. Thank you for your feedback.
Kind regards,
Hilary
The young lady I spoke to made it easy…
The young lady I spoke to made it easy to set up.
23 mars 2026
Svar från Taking Care
Hi Jean,
We're happy to hear that the setup process was easy for you. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
I think it's a good thing to have
I think it's a good thing to have, I am 86 years old and not too good on my feet. It's good to know that help is there at the touch of a button,if needed.⁰
30 mars 2026
Svar från Taking Care
Hi David,
We're happy to hear our product gives you peace of mind, knowing help is available when needed. Thank you for sharing your positive experience with us!
Kind regards,
Hilary
Support if and when you need it.
I live alone and am approaching 80. Although I try to keep fit and have no major health concerns I am aware that each birthday makes me more vulnerable. For this reason I signed up for a home and garden alarm.
The staff have been really patient and helpful and now I can just relax and get on with my life!
15 mars 2026
Svar från Taking Care
We appreciate you sharing your experience and finding our team extremely helpful in setting up your home and garden alarm. We're happy that you feel more secure and can relax, knowing we're here to help.
Kind regards,
Hilary
Excellent service from staff
Excellent service from staff, found them knowledgeable about the product answered all questions.
18 mars 2026
Svar från Taking Care
Hi Ashley,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and knowledgeable!
Kind regards,
Hilary
Svar från Taking Care
Hi Irene,
We're glad you found the instructions easy to follow and that our staff was friendly. We appreciate your positive feedback!
Kind regards,
Hilary
Friendly staff on the. End of the phone
Web site easy to use. Good communication in settling the unit up.
Friendly staff at the end of the telephone when you call or when you check your alarm
27 mars 2026
Svar från Taking Care
Hi,
We're happy to hear that our website was easy to use and that you had good communication during setup. We appreciate your kind words about our friendly staff. Thanks for the feedback!
Kind regards,
Hilary
Easy to follow setup instructions
Easy to follow setup instructions, helpful customer service
20 mars 2026
Svar från Taking Care
Hi Helen,
We're happy to hear that our setup instructions were easy to follow and that our customer service was helpful. Thank you for your feedback!
Kind regards,
Hilary
Svar från Taking Care
Hi Derek,
Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
The device was easy to install but please see above.
The device was easy to install but I could have done without the 40-odd page instruction book which is no doubt designed to head off being sued by over-zealous lawyers.
19 mars 2026
Svar från Taking Care
Hi Derek,
Thank you for your feedback with regards to the instruction manual and will review for future revisions. We are happy to hear that the device was easy to install.
Kind regards,
Hilary
Svar från Taking Care
Hi Wendy,
We're happy to hear that the purchase and setup were easy! Thank you for your positive feedback; we appreciate it.
Kind regards,
Hilary
Poor prices
Poor prices, poor service… I think it’s poor that you have to give a months notice to leave, especially given the circumstances in which some may need to
7 april 2026
Omdöme utan inbjudan
Svar från Taking Care
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way about our pricing and service.
We understand that circumstances can change, and we aim to make our service as clear and supportive as possible. Our one-month notice period is outlined in our terms and conditions, and helps ensure we can continue to provide a consistent, reliable service for all our customers.
As we’re unable to identify your account from this review, we’d really welcome the opportunity to understand your situation in more detail and see if there’s anything we can do to help. Please feel free to contact us directly so we can support you further.
Kind regards,
Hilary
Svar från Taking Care
Hi,
Thank you for leaving your feedback. We're glad you found it easy to use. Please feel free to contact our Customer Service team if you require any further technical assistance on 0800 0121321.
Kind regards,
Hilary
Easy to order and set up with excellent…
Easy to order and set up with excellent instructions and support. Would be better with an app.
22 mars 2026
Svar från Taking Care
Hi,
We're happy to hear that the order and setup were easy! We appreciate your feedback and will consider your suggestion about an app in the future.
Kind regards,
Hilary
Easy to order and set up
Easy to order, quick delivery and very easy to set up. Telephone call for final set up answered quickly, which is very reassuring should there be an emergency.
16 mars 2026
Svar från Taking Care
Hi Debbie,
We're happy to hear that the ordering and setup process was easy. It's great to know our team provided reassuring support. Thank you for your feedback!
Kind regards,
Hilary
Concerned about flashing lights when it…
Concerned about flashing lights when it gets dark. I contacted for an explanation but didn’t get one. It only started doing it after I had it for a week. Unhelpful service
8 mars 2026
Svar från Taking Care
Hi Gary,
Thank you for your review. I am sorry that you feel you did not receive a full explanation on why on occasion the lights on the alarm may seem brighter, especially in the dark. I understand one of my colleagues in Customer Services has reached out to your mother to explain the reason. Of course, if you have any further concerns, please get in contact with us.
Kind regards,
Hilary
My daughter dealt with everything and…
My daughter dealt with everything and she was happy.
15 mars 2026
Svar från Taking Care
Hi Pauline,
We are happy to hear that your daughter had a positive experience. Thank you for sharing this with us; we appreciate it.
Kind regards,
Hilary
Arrived quickly
Arrived quickly
Set up was easy
Customer service very helpful, polite and professional
13 mars 2026
Svar från Taking Care
Hi,
We're happy to hear that the setup was easy and our customer service team was helpful. We appreciate you taking the time to leave your feedback.
Kind regards,
Hilary
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