takealot Omdömen 

Wrong product was sent and this is not the first time. And when requesting replacement with correct product they just give refund instead of giving product ordered. So now if I want the correct product I need to put order again and pay delivery fee again. I didn't make the mistake Takealot, you did.

Takealot had now officially scammed both me and my daughter after I warned her about the, She learned the hard way. DO NOT trust these clones. They scammed me with a delivery fee and scammed het with their Takealotmore subscription. Really a shameless bunch, and I hope they walk the same path as Multichoice.

It is difficult to navigate the website and check out once you have made a decision to buy. You cant make payment unless you click on extra payments. It is really poor service!

Takealot losing the plot!!! One email says my delivery was cancelled, the next.....when tracking however, it says I'll receive tomorrow??? This is now the 3rd bad experience within a few months!! What's happening Takealot...#Frederik Zietsman???

No client service at all. Nobody to call and nobody calls you when you ask them to call you back. Takealot is nice when you have no issues with your purchase but as soon as there is an issue, you can kiss your money goodbye

I ordered a Hoavorboars for my 6 year old... when opening the box...it was a string of lights.... I really am so sad.... she was so dissapointed in not getting a gift.

This is a warning to be very careful when returning something to Takealot! I ordered 4 tablets, I first ordered 1 liked what I saw and a week later bought the other 3. I needed them to play music and audio visual content in my restaurants. After a few weeks and after many different attempts we couldn’t get the tablets to do what we needed so I returned them. They credited the 3 but said the 1 tablet (the first one I ordered) went over the 30 day return policy and could not be credited. I wasn’t happy with that as I had spent a lot of money with Takealot over the year and felt they could make an exception as I was such a ‘good customer’ so I mailed them explaining that I wasn’t happy with them not refunding me for the one tablet and that they should make an exception. They responded that it was their policy and they couldn’t. Even though I wasn’t happy I continued to buy things for my businesses and my home from Takealot and to be honest forgot about the tablet. A couple of weeks passed and I remembered that Takealot still had my Tablet and I rep**** to the rejection mail telling them I would like it back. I didn’t hear back from them. Some time passed and I again mailed them to enquire about the whereabouts of my tablet. They responded it’s passed the 30 return policy and the tablet has been ‘disposed of’ WHAT?!? A R4000 tablet that I paid for that belonged to me was disposed of? Are you joking? No final notification, no SMS or mail to tell me that this would happen. All I am being told now is ‘Read the return policy’ this is the worst business practice I’ve ever heard of! How can you dispose of something that doesn’t belong to you? I have cancelled my Takealot More subscription and will never ever buy from these *****’s again! I’ve spent over R100000 alone on Takealot this year and this is how I’m treated! Wow is all I can say!

TAKELOT is BAD - they JUST lost me as a CUSTOMER FOREVER!
VERY VERY BAD EXPERIENCE with TakeaLot with the delivery of my R5700 order. I ordered a special chair with 2 special cushions for my back and sciatica which I am suffering from (extremely painful) when sitting. I need this chair / order for my work, as I work very long hours.

I especially ordered the items that showed IN STOCK in Cape Town (I live on the Cape West Coast), expecting the order to be delivered soonest.

This order was placed (and paid for) on Thursday, the 18th of December 2025, and on Saturday I received a SMS stating that the order would be delivered the Sunday, the 21st of December 2025, before 5pm.

On Monday, evening, I still did not receive my order, and all of a sudden I saw a message on the TakeaLot portal (after trying see what the heck's going on) that my order was delivered to the "incorrect delivery hub". Which I am still sure is a ****py excuse.

I called the Takealot customer service desk on ********** - and spoke to a "Thandi". Thandi sent me an email (WITHOUT ticket reference number) confirming the phone call, stating that she will escalate it to their deliveries department. I insisted getting a phone call back (the least they can do because they stuffed up the delivery of my order). In the afternoon, when I still did not hear anything back, I sent Thandi an email by replying to her mail - and her response back was that the order would be delivered within the next 2 to 3 days. BUT they cannot say WHEN. And right up till now (1pm on Tuesday, 23rd of December 2025), my order delivery date have NOT been updated on the Takealot portal, under my orders.

Now - I sent them a last email requesting an exact date, as THEY STUFFED MY ORDER DELIVERY UP. And up till now, I have STILL NOT received any mails or phone calls back.

Thandi escalated to someone named "Lutho .M". Whom is SO arrogant, saying that if I want to cancel my order I am welcome to. Can you believe it?

Takealot has lost me forever as customer.

If I do not receive my order by tomorrow evening latest (which is the 3rd day from Monday), I will be cancelling my order, and once my money have been paid back into my banking account, I WILL be DELETING MY TAKEALOT ACCOUNT!

I have been a loyal Takealot customer ever SINCE they started trading.

Now - I will rather buy from Temu, Shein and Amazon.co.za or Bobshop.co.za!

PLEASE PLEASE PLEASE DO NOT BUY FROM TAKEALOT, unless you are a fool for sufference!

Almost a month of my account being temporarily locked. Just before Black Friday and now just before Christmas. Customer Experience is awful and no one seems interested in helping and unlocking my account. I suspect it was due to browsing while on a VPN as I have not bought or returned anything recently. I hardly return items as well. Service is awful and robotic. No one knows how to fix this SIMPLE issue.

I bought a cell phone on takealot through a supplier called Electronics & Gadgets.

The product was supposed to come with an additional protection cover & screen protector - AS ADVERTISED.

Package arrived on time.
Set the phone up & got going - a few hours.

The saw that the cover & screen protector were not in the box.

I reached out and after almost 2 weeks of mails back & forth - I am told that I have to return the entire package and re-order if I want all that was advertised.

NOT a great experience - Make sure you check everything as it arrives.

I've been ordering from this company for some years. I placed an order that I chose to deliver to a collection point instead of home delivery. They took my money, but their data centre decided this was suspicious and blocked my account. No customer service at weekends, so even though I responded yesterday, I still don't have my order. They still have my money, so I can't source the goods elsewhere. Absolutely shocking customer service. I won't be buying from them again.

I bought an incorrect item and logged a refund, they denied my refund and said the item was damaged.

did not receive any follow up i had to call in everyday for up dates and i still did not receive my refund up until today its going on for its 3rd week now

I orderd a sumsung A07 Fone on ednesday payed it the samtime and requested delivery takealot promised to deliver my product the following day on the 4th of December 2025.
They sent me a link to track my product and could see that it has been shiped to theifacility for delivery preperation the folloning day 8 to 5
On my sirprise takealot sent me amail stating that my product has been sent to the wrong facility and can not be delivered . No further explainatikn or comunication to try and solve the problem and making sure i get what i baught i tried numerous times to communicate vir msg and email but they did not respond
I will nkt recomend takealot to anyone after paying such amount and you stil dont get ypu delivery no explainatikn nothing its a very bad service and its not closer to wbat they claim on their false advertisement

I ordered a brown moonbag, and I received a large purple duffel bag that had the label 'small brown moonbag' stuck on it's packaging! This was incredibly frustrating and I had made sure I ordered the moonbag advance so that I would receive it in time for an upcoming event. I tried to log a complaint and ask for the right item to be delivered asap but instead they kept telling me they would have to revert to someone else and get back to me. This went on for days. They ultimately told me that I would just have to re-order the item and that I would have to pay for delivery again regardless of whether it was standard or express delivery. I would also have to be at home all day again on two different days - for the pick up of the incorrect item and for delivery of the new one. This is absolutely appaling to me. I didn't bother to order the moon bag from them.

As a first time user I am appalled by the lack of communication,This is the last time I order anything through them ...was told my parcel will be delivered on the 27th November by 17h00 ...When I called I was told the driver is in Boksburg (not sure If I was supposed to drive to where he was ) by now it's almost 6 and I had asked people to be on the lookout for the parcel needless to say I wasted people's time ...Thanks alot Take a lot ...when I tried calling the head office and 17h45 I was greeted by a recording telling me their working hours are between 7am and 6pm so much for knocking off at 6 ....I am disgusted and will NEVER EVER use Take a lot again 😒

Closed my account stating I got a refund twice for the same item about 6 months apart. I cannot access my takealot account if some electronics purchased from Takealot does not work anymore (That is the case in this matter) I requested a statement from them showing where I received the funds twice as this never happened. they just said we do not do Statements. They are *****ing people's money and getting away with it. I don't even know how you can return the same item twice as on their system it shows it was returned how can you log a return on an already refunded item. I told them that surely if you buy an item from them, they make a note of the serial number this will show that what they say happened never happened (No reply - what a surprise)

Horrible experience, horrible Order, horrible customer service. I bought 30 chairs, 15 correct,the other 15 incomplete, yet I paid a full amount. Iam stuck with 15 chairs because of these people, my customer won't take incomplete chairs,why would they? Your gross negligence makes us lose customers,lose trust and lose money in the process. You are horrible, 7 days and counting you have not responded to my emails. For you as long as you get the money you are happy, this will definitely catch up with you!!!

I hate it when I choose a product that will be delivered in the time frame I choose and I am available and then Takealot goes and changes it to when it suits THEM. This will put me off buying from you again
YOU SUCK !!! YOUR DELIVERY SUCK!!

Generally, the service is good. Wide selection of products. But some of my orders take exceptionally long and the product is not up to the highest quality.

On this past occasion. The delivery was later than I expected

I have bought the non contact infrared thermometer, it now gives me a problem it’s still in a 6 months warranty period but I’m told I can’t take it back