takealot Omdömen 

I’ve had an extremely frustrating experience trying to return an LG microwave purchased via Takealot that stopped working just a few weeks after purchase.

Takealot directed us to LG for a replacement under a policy that was not clearly explained at the point of purchase. After considerable effort dealing with LG, we eventually obtained all the paperwork and confirmation LG said was required for Takealot to process a credit.

Despite this, Takealot’s Zendesk support was largely unresponsive, or repeatedly sent us back to LG, as if the required information had not already been provided. This resulted in endless back-and-forth with no resolution.

The microwave was purchased in October 2025. As of January 2026, there has still been no replacement or credit issued. We are simply out of pocket with a broken appliance.

This experience has completely eroded my trust in both LG and Takealot for large appliances. I will not be purchasing LG products again, and I will avoid buying these types of items through Takealot in future. I would rather deal directly with the manufacturer or use an alternative retailer.

Takealot.com offers a disgusting service. I ordered a same day delivery order yesterday and they delivered a different item. I reported a return order and they told they will have to fetch the item but I need to wait for the inspection process to get an exchange, I pay a subscription every month for same day delivery but I am not getting the best experience of this service. Today they came to fetch the item at my workplace without the replacement order after I specifically said that I would like an exchange and for them to rectify the pricing. I don't recommend this company to anyone.

I am writing to formally complain about the extremely poor service I have experienced with my recent order. I placed an order worth R4000 on Saturday, and was informed that I would need to pay an additional R200 for delivery on Monday. I even took a day off work to receive this delivery, only to be informed that my order had been rescheduled yet again. This level of service is completely unacceptable and far below the standard advertised by Takealot.

Furthermore, when I called for assistance, I spoke to an employee named Armondre G., whose behavior was unprofessional and unhelpful. He initially refused to contact the warehouse directly, claiming he could only send an email. After my insistence, he made the call, only to quickly claim the warehouse “did not answer.” This dismissive attitude and lack of accountability are completely unacceptable.

I am extremely disappointed with this experience. Takealot advertises reliability and convenience, yet the service I received has been frustrating, inconvenient, and unprofessional. I expect a prompt explanation of why this happened, and immediate action to ensure my order is delivered without further delay. I also request that Takealot reviews the conduct of your staff to prevent other customers from experiencing such poor service.

I hope this matter is taken seriously and that I receive a response as soon as possible.

We ordered 3 items on the 12th of Jan for my daughter's birthday. The delivery time was stated at 5-7 days, which they missed. Not a big issue but last week they cancelled one of the items, which is part of a set. I was very upset and tried calling them. There's no way that I can see, everything is online with AI chatbots. I wrote a complaint but received no answer, just a chatbot offering a credit on my next purchase. I insisted on a full refund.
She was highly disappointed but the rest of the delivery was promised today, the 26th of Jan. This morning I received another cancellation of a second item, on the day of the promised delivery! How is it a set with only 1 out of 3 items? Why did we have to wait until the 26th to be notified? If they had told us at the beginning, we wouldn't have waited 2 weeks and could have looked elsewhere for other options. Absolutely useless customer service and not having any human way of communication is a clear indication that this happens often. I won't be using them again!

I specifically pay for the Takealot more service because of delivery issues. I made a purchase yesterday and instead of getting same day delivery, it was meant to be delivered today. It’s the end of the day now, my order had not even been shipped. I specifically chose the items that I needed urgently made sure they were in stock in Jhb. Not only was the order status never changed, there was no communication that takealot would not meet its responsibility to deliver when they delivery was stated to happen. I called the customer service number numerous times, and then told the items would possibly make it to the takealot branch at 6pm and they’re refusing to deliver today. I specifically bought items that could be delivered the same or the next day as I needed them urgently for tomorrow. This is absolutely ridiculous.

The product quality was not as pictured. The return process is cumbersome.

Here is a more formal rephrased version of your message:

I ordered two kettles and a door sensor from Takealot. Upon delivery, I received the incorrect parcel. I immediately reported the error and remained understanding, given that it was the Christmas period.

I logged the issue with their support team, and they advised that a driver would be sent to collect the wrong parcel. Only after the incorrect item had been retrieved would they process either a refund or dispatch the correct items. Unfortunately, this left me without Christmas gifts for my family.

The driver attempted to collect on four separate occasions. Each time, I clearly explained that the kettles should remain with me and that only the wrong parcel needed to be collected. Due to repeated poor communication and inability to follow instructions, the process caused significant inconvenience.

Eventually, after these failed attempts, they simply stopped sending anyone. I then proposed a practical solution: deduct the value of the incorrect parcel that had been delivered to me and refund the remaining balance to my Takealot account. To date, no further action has been taken and the matter remains unresolved.

I am extremely dissatisfied with the handling of this issue and will not be using Takealot again.

Never ne Takealot is a dishonest compony. Long story short returned a product which was extreme poor quality. The driver loaded the vanity into his car assembled taking no pictures. I have pictures of what it looked like when they got to warehouse took pics where the damages on the vanity was so bad they decided to not give me my money back. They wanted to return the vanity i told the driver no as takealot cuased more damages i cant take it back. Now its almost a month and guess what takealot has my money and the vanity not sure if this is being dishonest or just plain stealing from a customer.

Probably the worst company in South Africa. You buy items that you see and then Takealot cancels it after waiting more than a week. Also giving you a delivery date for more than a week and then on the day of delivery extends it with another couple of days. People plan according to the dates given, pay for Takealot more and you don't get any kind of joy from them. Utter uselessness.

Didn’t get my order despite you saying it was delivered!!!!! Where is my order how incompetent are your delivery guys!!!! I want my refund!!!!! You are most incompetent!!! Useless and now the inconvenience of having to prove I don’t get it - uselessssssss

Delivery guy just drove into yard .. walk to door ..which were open.. no knocking, no calling, walk back and drive off.. it seems he think one must wait with a red carpet for him. I look back at the camera.. just walk to door and back. My wet raincoat was on the chair next to the door.. hy could have see it was just leaved there about a min before he get there. The door was wide opened no lock on just open!! I am caring for a sick elderly man and he was calling so I ran there. When I get to the kitchen to get medicine, about a minutes later the delivery man was already oug of sight!! And I phoned his nr about 26 times which he did not answer.. as I was prepared to drive towards him to get this urgent parcel!! Its not the first time their delivery guy drive of from here with a parcel...

They are the most frustrating company to do business with. You can never receive your items on the promised date. Always delays. Lousy customer service and support
I had an account with them and spent well over R125,000 got so tired of their poor service and return policies that I closed my account.
Stupid me, I just decided to open the account, placed an order. What did you know, the accepted the order, withdrew money from my account but later email me to say that it's maybe fraudulent activity. If they suspected fraud why will they still take out money from my account?
Don't trust them for anything they say to you. I cancelled the order and requested my refund and just closed my account. The lady definitely did not care that they were losing a valued customer. Never did anything to see she can help to change my mind. Certainly will not recommend them. Disgusting

I made a payment for an order however the payment did not reflect on the order. It was complicated but after I contacted the Takealot team, the issue was resolved. Just want to say that I use Takealot a lot and order every week etc. and have always had good service.

If I could, I would give them - 0 stars

I AM BEYOND ANGRY AND ****ED OFF.
After waiting over a month, I finally received my daughter’s replacement bicycle today, only to discover that it is missing parts. As shown in the attached images, the handle control bar and the shade cover are not included.
This is completely unacceptable. I am now expected to return the item again, after already experiencing significant delays and inconvenience.
At this point, I need this matter resolved today. Either:
The missing parts are fixed and resolved today, or
I receive a full refund into my bank account for both of my children’s bicycles, as I will be purchasing them elsewhere due to the ongoing issues and poor service experienced.
If this is being resolved today, we want to drop the bicycles off at the Booysens Takealot pickup point.
I have been severely inconvenienced throughout this entire process, and the situation has become completely ridiculous. I was busy talking to a lady on the phone explaining my situation and she just put the phone down.
THIS SERVICE IS UNACCEPTABLE!!!!!!!

I will rather order from Amazon far better service if you ask me!! And it is sad because I used to love Takealot - Well guess NOT ANYMORE

This company is full of nonsense. They brought damaged door when I asked for return they said its in rural areas they can't collect door but they were able to deliver that broken door in rural areas. Even now I am still waiting.

Sold me a product that was advertised as "HIGH-DENSITY FOAM" and "SOUNDPROOF" I installed the item, found out it was not even close to what they advertised and made of a product so inferior that my scotchbright sponge could have done better and they refuse to fund me the nearly R1000 it cost me because the trash tore apart when I tried to remove it and send back. No matter how I explain it to them, they refuse to help or refund me.

They even tried to return the trash to me. I will never buy from them again and never recommend them to anyone. Better to use Amazon.com

Save your money. Buy from anyone else but not Takelot.com

Try and sort out a problem with Takealot!

No chance.

Allowing
1. Inferior products to be sold
2. Allowing scam companies to operate. Bought a dressing table. After THREE WEEKS ORDER CANCELLED.
Same product still on takealot.

So this company presumably lists takes cash, keeps for weeks refunds after earning interest.

But takealot can't sort out.

I was ordering thousands ftom Takealot but back to amazon who I can contact and who handles problems.
Takealot unable to sort out anything.

We paid for next day delivery, it is now 2 days later and still no delivery… why pay for extra delivery fees???? Useless service

I had a warranty claim enquiry and I was told it got declined because the chargers were not included. I 2 faulty phones that needed repairs what does a charger have to do with them repairing phones. The phones were inspected by their technicians the least they could have done was repair them. The kids tablet came back worse it doesn't switch on for more than 5 minutes now.

I've received very bad service from Takealot I've been waiting more than a week now for my order
They've always been delivering here at my work now all of a sudden, they do not deliver here
This is really bad I'm unhappy with the service