takealot Omdömen 

I am writing this review with extreme disappointment regarding Takealot’s negligent handling of a fraudulent transaction on my credit card.

On 11 July 2026, my credit card details were used fraudulently to place an order on Takealot. I contacted Takealot within minutes of the transaction in an attempt to have the order cancelled or, at the very least, suspend the processing of the order while the matter was investigated.

The Takealot consultant requested the transaction reference number, date, time, amount, and my full credit card details. I provided all the requested information without delay, believing this would enable Takealot to identify the order and prevent it from being processed.

Instead, I received no response for four days.

When Takealot finally responded, they confirmed they had successfully traced the order—but also informed me that it had already been delivered. This response raises a very simple question: if Takealot was able to trace the order, why wasn’t it done when I reported the fraud within minutes of the transaction?

That four-day delay removed any realistic opportunity to stop the order before it was processed, dispatched, and delivered. A prompt investigation could have prevented the fraudulent sale from being completed.

What is most disappointing is that Takealot’s response focused on the fact that the order had already been delivered, rather than addressing why no action was taken when the fraud was first reported. The impression this leaves is that protecting a completed sale was given greater priority than protecting a customer who had reported fraud immediately.

My bank specifically instructed me to contact Takealot as soon as I blocked my credit card so that the merchant could intervene before the order was fulfilled. I did exactly that. Despite reporting the fraud almost immediately and supplying every piece of information requested, nothing was done until after the order had been successfully delivered.

This experience has left me with no confidence in Takealot’s fraud response procedures. A company of Takealot’s size should have systems and processes that allow urgent reports of fraud to be acted on immediately—not several days later when it is already too late.

It is obvious that Takealot Customers take a backseat when it comes to pushing sales through, if it is fraudulant transaction or not - targets must be met…..

Worst possible service ever. After ordering every month I decided not to anymore. I've ordered 4 items they delivered one and expect me to pay for 4. Client service in uitenhage pick up branch is terrible

I won’t recommend anyone to buy at takealot am so so disappointed i return my TV since 27 of May till today am still waiting.I call the call centre everyone is talking about the same story today is 11July.I used to like them shm not anymore

Same thing everytime I oder, they never respond to emails.

Bought a small dishwasher from Takealot but did not fit into the space assigned for it. I did not even take it out the box. When it was collected the guy told me this machine had been returned before as there was a sticker on the box. Takealot rejected my return and said I had used it. I have tried to tell them I did not take it out of the box but get completely ignored. Extremely disappointed in the service.

Extremely disappointed with my experience with TakealotMORE. Wouldn't even give you one star.

I signed up because I was presented with a Free Trial. Later that day, I discovered I'd been charged. When I queried this, I was told I wasn't actually eligible for the free trial because I'd previously had one.

My issue isn't that I wasn't eligible—it's that the free trial was advertised to me anyway. Takealot has confirmed that the free trial banner is shown to all non-subscribers first, and only after you sign up does the system decide whether you're eligible and charge you if you aren't. YOu arent' even told that you'll be charged, it just goes ahead and charged you even though it sghows you a screen that you'r next charge will be in 30 days time!

To me, that's a misleading customer experience. If I'm not eligible for a free trial, don't advertise one to me.

Despite multiple emails explaining this, all I received were references to the Terms & Conditions and a refusal to refund the R99 charge. The actual concern—that I was led to believe I was starting a free trial—was never addressed.

This has completely eroded my trust in Takealot, and unfortunately, they've lost me as a customer.

I hope they review this process so future customers don't have the same experience.

I ordered a sofa/couch online on 21 April 2026, delivery received at our new home on 2 May 2026. On delivery the drivers needed assistance as the couch had been packed two pieces one on top of the other in one single package. Our builders had to assist. The drivers eventually ROLLED the package into our garage where the package needed to stay until our building was complete inside. The package was so large and heavy that it could not be moved without unpacking.

We unpacked the couch on 6 June 2026 and put the pieces together in our lounge and found the couch was not as described in the advert, nor in the adverts photographs. The couch cushions were made from hard foam not soft cushioning and didn't fit the couch, (too big for the length and seat back height) making it unfit for use, the fabric was a different colour and not as per the pictures and fitted in a different direction, it was solid like a bench, two cushions were missing completely and the couch was damaged due to one heavy item being packed one on top of the other. We packed the couch back up within 30minutes of opening it, in it's original packaging, and requested its return on 6 June 2026.

Takealot sent a single driver in a Bantam Bakkie on Monday to collect - who could not effect the return. On Tuesday 9 June 2026 a larger vehicle arrived with two drivers who were also unable to collect the package without my husband's assistance. The couch was once again rolled into the van. Takealot then rejected the return without so much as a phone call as to why it had been returned in the first place, and attempted to return the couch to us despite me calling and mailing that they should not do so. They were sent photographs from myself of their advert, the couches condition on unpacking, our repackaging and where the couch had stood, and why it could not be unpacked sooner, all dated.
After multiple mails and requests for phonecalls and managers I was told that Takealots supplier wouldn't take the couch back but would forward two cushions which I rejected outright and again requested a refund. Takelaot has the couch and has refused to return my money. Despite an ignored letter of demand stating my rights under the CPA, nothing has been done.

My last email, sent to legal, corporate and Takealotgroupcomms below was ignored completely, so I have referred this matter to the CGSO and will lay a claim at the small claims court on Monday, have posted my review on Google, Facebook, LinkedIn, Instagram, Hello Peter and Trustpilot.

Takealot, you are the supplier, this is your responsibility and your resposne has been poor to say the least. I will NEVER buy from you again and I will see you in court.

I have been a loyal Takealot customer and pay for a Takealot subscription because I expect the convenience and reliability that it promises. Unfortunately, my recent experience has been the complete opposite.

I placed Order 216231885 on Friday, 26 June 2026, with a promised delivery date of Saturday, 27 June 2026. That date came and went without any communication or explanation.

After waiting several more days, I eventually had to contact Takealot myself on Wednesday, 1 July to ask why my order had still not arrived. It was only after I made enquiries that I received what now appears to have been nothing more than a convenient reassurance. I was told my order would definitely be delivered that same day, and I even received a personal call promising delivery before 19:00.

Once again, the promise was broken.

The following day I had to contact Takealot yet again. Rather than acknowledging the seriousness of repeatedly missing delivery commitments, the responses I received from Jihad S. came across as indifferent and dismissive. There was no ownership of the problem, no meaningful attempt to resolve it, and no indication that anyone appreciated the inconvenience this had caused. Instead, I received another generic apology and yet another assurance that the order would be delivered "today."

By this stage, apologies had become meaningless.

The delayed items included washing powder and Sta-Soft that my family specifically needed to complete our laundry before travelling for the coming week. Because Takealot repeatedly failed to honour its delivery commitments, our preparations were disrupted and our travel arrangements delayed. This inconvenience was entirely avoidable.

What concerns me most is not simply that the delivery was late. Delays happen. The real issue is the pattern of poor customer service:

A delivery promise that was missed without explanation.
No proactive communication from Takealot.
Action taken only after I chased them for answers.
Multiple assurances that were not honoured.
Customer service responses that appeared careless, nonchalant, and lacking any genuine accountability.

When customers pay for a subscription service, they are paying for reliability and peace of mind. In this case, the subscription offered no benefit whatsoever. I experienced the same uncertainty and frustration that any customer would, despite paying for a premium service.

Takealot needs to improve not only its logistics but also the standard of accountability shown by its customer service representatives. Customers deserve honest communication rather than repeated promises that are not kept.

I sincerely hope Takealot's management reviews this matter, as this experience has significantly undermined my confidence in a company I have supported for many years.

Placed an order, paid same day delivery and didn't receive the order. On day 2, I made contact with the call centre, Agent 1 informs me that my parcel is en route to delivery branch. The same day, another agent informs me that they are still waiting on 1 parcel. On day 3 an agent informs me that they were waiting on 1 parcel and that it has not arrived at the delivery branch yet. At no point did I receive a call or a message from Takealot. If I didn't make contact about the status of my parcels/ delivery I wouldn't know anything. I'm frustrated and irritated with the service provided.

A truly disgusting and dishonest corporate entity that should be avoided at all costs, we will never purchase anything from this scam site ever again, we order a tablet and they send a monitor and will not honor a return, saying the box was opened on the unwanted item.

The one thing you can count on is that takealot.com won't do the honorable thing, profit is all that matters and customers service is irrelevant

DON'T BUY FROM THESE PIGS

I had a wrong delivery and that was disappointing from takealot, I submitted my disappointed to them and after speaking with a robot I was eventually allocated a consultant by name of Luxolo he helped to his best abilities, communication was on point he was compassionate and listened to my complaint and resolve my issue within few days and updating always, what a star he is.

I placed a order online on Monday and the website indicated that I will receive it the next day. This was for a father's day present.

When reaching out to takeallot over the past few days, they were unable to assist me. This is frustrating because its false advertising. If only I knew I wont get the stock before father's day, I would never have placed the order

I ordered a Brazilian wig. I'm paying a subscription for take a lot more. Despite that I ordered and paid on 26 May 2026, the expected delivery date was 18 June.2026. A few days before the 18th June, I received a notification that it will be delivered on 23 June!Today, 18 June, yhe order was canceled after 3 weeks of waiting Why do they advertise and then cancel after bring paid. Poor service and very unreliable and unprofessional. I'm so disappointed in the way they treat paying customer.

There was an issue after payment was done, so Takealot contacted me the very next day to solve it!
Thank You ANITA 👌😉

Terrible customer service and it would seem most of their offerings are China mall items and big mark up’s. Would not recommend

This review is not a reflection of one order, but the result of continuous bad service spanning the last 8 months to a year.

1. Estimated dates of delivery are constantly changed. This is even in the case of items which were listed “in stock”.

2. After literal months of waiting, the orders are unexpectedly cancelled with no explanation as to why. This is especially frustrating when it was a gift for a birthday: it would have been infinitely better to have been told the item was unavailable so that we could find something else instead.

3. The fluctuating quality of the items from third-party suppliers, some of which are simply Temu/Shein items with a hefty markup, means that one can no longer trust the quality of the merchandise. Someone called it an “unregulated market”, and that is accurate.

We feel consumers are being forced towards the Takealot More subscription. We have tried this service, and it is only the service we were previously used to. It is a strange business model not to offer a better service to premium payers, but to make your standard service worse - especially with international competitors like Amazon about, where delivery is fast and often free.

I order a headboard. It arrives broken, wet and mouldy. Completely disgusting and unsafe.

I log a return and a swap for a new one. They collect it. I get an update saying the new one will be delivered 09/06 before 17:00.

It didn't arrive, and the app had no updates. I logged a query.

Next day, still no updates.

I chase the query, no updates.

I try to look for a number to call so I can talk to a human being. Nothing, absolutely nothing.

I get an email today saying I will be credited. I want my money back, I including the ridiculous delivery fee of R250 for a product that arrived in that state.

The service is as disgusting as opening the product and finding mould on a broken and wet headboard.

Extremely disappointed and will not be shopping here again.

I want my money back.

Received the ladder, it was dented on the rung. Contacted Takealot, so If I return the item, it will take three weeks for a new one. If I return for refund, it will take 5 working days for my refund. Now you tell me, is this acceptable. Ive paid for an item, I must now either wait another 3 weeks, or a week to get my money back. Absolutely ridiculous, I need the ladder for work this week, so I am forced to accept a damaged item, because I dont have thousands lying around in the bank to purchase another one while you guys sort my refund out. Absolutely ridiculous policies, I wont be supporting you in future.

Same thing everytime I order !! Sir you're product is going to be here in 2 weeks. 2 Weeks goes by and they deliver the wrong product, hoping you'll stay quiet and not file a return, and if you accept it and stay quiet they pocket the margin between the knockoff product you received and the actual product advertised !!! Takealot baba take your shit back !!! this is not what i ordered !!

Bought a set of pots that rusted within a week , the rust was flunking all over my food , it tasted rust everytime I eat which is not safe for health, returned them I haven't received my refund but only 2 different emails asking for my banking details and 4 different emails confirming my refund and 3 emails saying that my refund has been declined but the bank says nothing is wrong they haven't paid my money they don't want to pay so they send a decline email claiming it declined because of my Financial Service provider which is lies just pay my money.