takealot Omdömen 

Title: Shockingly Bad Product Quality, Completely Misrepresented
The King Becket 080 Senior 27 Tennis Racket is honestly one of the worst items you can buy on Takealot. It arrived bubble wrapped like a cheap toy from a street stall, with no case, no proper packaging, and absolutely no sign that anyone checked the quality before sending it out.

The racket fell apart after one use. The grip shredded instantly, the frame feels unstable, and the whole thing feels like it was made from the cheapest materials possible. There is nothing “senior” or “professional” about this racket. It’s barely good enough to be a toy.

This product is defective, misleading, and completely unfit for anyone who actually wants to play tennis.
Consumers deserve better than this level of poor manufacturing.

Avoid this racket and avoid this supplier Windsor Sportswear.
It will waste your money, waste your time, and leave you disappointed.

Takealot is really useless as the same item was returned 4 times and returned 4 times as it was an items not being complete as a part is missing. They ignore replying to emails and unable to reach them telephonically.

Takealot delivery service is the pits. My delivery was supposed to be delivered today, my delivery was re-scheduled, how, I don’t know because he didn’t even enter the building. He’s familiar with my delivery instructions. He doesn’t even communicate, normally he just leaves it at the reception. But this time this guy left with parcel and that time I needed it urgently. Takealot delivery is the pits. Please make sure he never delivers for me, Kwanele Dube.

This is becoming a frequent occurrence from Takealot where they deliver the incorrect item, costing the consumer time, inconvenience and petrol to collect get home and to find out it’s the incorrect item, as mentioned it’s one to many times that this took place

Always the best place to shop, you can go from Beauty Supplies to Electronics and so much more. Their quality is amazing and the turnaround time is extremely fast. Delivery Service are always punctual and arrive early in the day and items are always well packaged. I'm never Disappointed when ordering from TakeAlot

I ordered biotin gummies
I was going to travel so just threw the tub in my case when I open the container there was only 5 gummies
Supposed to be 60 the make was kings
Also the container had been tampered with

One of the Items I ordered delivered broken returned it was told I had to return both items yet one I already installed so they returned the broken item to me no refund no recompense.

4 product in less than a week with false delivery promise. One is lured into a monthly membership with soo many benefits. Even again this delivery was supposed to be with me by Friday 7pm. When I queried it they said they don't deliver over a weekend, yet we received many such parcel deliveries before. After many calls and emails on SAT still no product. Constantly even on Friday and SAT morning check the product still with address have an option for same day delivery or the next day ( a Sunday). The call centre agent was then forcing I must collect it from the branch, so the branch nearest to me had it since Friday around 13h00, why was it not delivered before 7pm? Why must I now collect it? Who is paying for my petrol at time. Last time after escalations they paid me a louse R150 compensation voucher. It was according to them an isolated incident with the supplier ( this was cleaning stuff on promo). This time is a whiteboard so what is the excuse if the tracking shows it is in branch for delivery? I mean if I wanted to wait longer I would save on the Takealot membership and also my airtime and frustration. I even chosen a more expensive product to have it sooner since others said 3 to 5 working days. Unacceptable and false advertising of services they can or should or used to delivery. Amazon is way quicker and better service, just a pity they didn't have this size whiteboard in stock.

The chat bots sucks and doesn't know what its doing ,you cant contact them anywhere, the order dates on 2 orders have gone from next day to 3 weeks all items instock

Tried logging reviews on the Takealot website on the products, however the second you say negative things and you are unhappy with their services and mistakes they make not taking accountability they decline the review. With not one person dealing with my complaint different people email me about the same thing telling me different stories it just not getting sorted out. If I could give a lesser rating, I would off. So only recently found out Takealot has no contact number if you want to complain you actually have to go over and beyond to try find a way of doing so. I ordered curtains from Takealot recently and I had to buy 18 curtains in total all the same colour same curtain same everything colour was supposed to be cream/white. I received 6 light grey and 2 dark grey the rest of the order was cancelled, and I was refunded on my Takealot account. Only found this out when I received the wrong colour and half an order with no notice or communication whatsoever no call no email no nothing. I then sent the incorrect coloured curtains back and reordered. Shame I think who ever picks it's they either colour blink or don't know the difference. I then had to pay more for curtains cause the ones I ordered were not available. Only to receive 4 curtains with the worst quality ever and 1 curtain being a totally different colour. I returned two curtains because they were different colours. Now they are refusing my claim and won't accept the curtains back. I'm sending endless emails with the same response with them telling me they are sending the curtains back to me because they faulty LOL, but I received them like that. The rest of the curtains I reordered on a higher price, and I ordered Beige only to receive a Camel colour I spent about R6000.00 on curtains alone only to receive **** service like this with all the incorrect colours. I would rather support Amazon at this stage as they give a much better service with no problems at all. This is not even to mention the different plugs we received all placed on the same order different colours as well on them. Shame all colour blind with no care at all

Shocking service, it has now been a month since I purchased my product and yet to receive any credit and the communication is non-existent. Actually, such bad service.

This review is NOT for takealot but for one of their employees Qhamani.

He was on the ball, he checked in on my delivery and phoned me back when my airtime was running low. He emailed me while on the phone and was willing to assist as much as he could and would only end the call when he was sure I was happy. He even phoned me the next day (today) to make sure that I had received the delivery because I had said if I didn’t receive it in time I would cancel my order and go somewhere else.

I spoke to 2 other agents that day and they checked where the delivery guy was as well as the previous day where I spoke to another agent who emailed me but ignored my response email and gave me a vague response instead of what she said she would share regarding her speaking to the branch.

If I could give Takealot’s tech system 1 star without impacting my rating of Qhamani I would.

I had my delivery scheduled for between 8-5 pm with no SMS, no updates etc and I waited an entire day at home only to see on the app that they said I was not home and they needed to reschedule because of this.

I live in a security complex with 24 hour security guards and they have records of delivery and visitors and I didn NOT receive a delivery at the two times they mentioned.

I did however receive a delivery from courier guy with an sms, an email, a call from the driver to expect him, another sms for a code and all round impeccable service.

For a second day I had to wait an entire day and only received my parcel at 7:40. The delivery guys were great and I gave them snacks because they were knackered.

My complaint is also directed to the overworking of delivery drivers that they have so many deliveries in one day that they can’t end at 5pm. If you’re going to do longer hours then the least you can do is split the times or allow the customer to see how many stops before them so they are not held hostage waiting for their parcels.

Seems like takealot likes to constantly blame weather for late deliveries. Temu and shein has faster deliveries than takealot now days. Poor service

Delivery and refunds is very poor not a place I would Wana shop at anymore

My issue is no longer only with the product, but with how Takealot handles reviews. I received an item that was clearly different from what was advertised in the listing, and every attempt to leave a detailed, factual review explaining the mismatch was denied. The review focused on the product quality, features, and differences between the listing and the actual item received, yet it was still rejected.

A review system should allow honest customer feedback, especially when a product does not match the description or images used to sell it. If negative but factual experiences are filtered out, it makes it difficult for buyers to make informed decisions and creates the impression that sellers are being protected from legitimate criticism.

Customers rely on reviews to know whether a product is accurately represented, good quality, and worth purchasing. Rejecting critical reviews while allowing misleading listings to remain active damages trust in the platform. I understand moderation rules are necessary, but honest product feedback should not be removed simply because it reflects a negative experience.

I would strongly encourage Takealot to improve transparency around review moderation and ensure that customers can share accurate experiences about products and sellers without having their feedback automatically rejected.

Bullshit!!!!!!!!

I am going to small courts claims.

This is the worst courrier and retail company. They should close down along with their staff and all departments. Sies maan...No email address to respond to, no contact number to reach out to direct management for assistance and the staff never know what they are talking about until you explain and even when you do they do not make notes on the system.

I am writing to express my frustration and disappointment regarding the extremely poor service, unacceptable delays, and lack of proper communication surrounding my recent order placed on 25 April 2026.

At the time of purchase all products clearly indicated next day delivery. However, immediately after payment was processed, I was notified that my delivery date had been pushed to 5 May 2026.

Since then, I have experienced repeated delivery failures, misleading updates, and ongoing inconvenience:

- 30 April: Received notification that my order was out for delivery between 15:00 and 17:00
15:42: Received a message stating, “Courier delay, we’ll reschedule delivery”
- 4 May 10:13: Again received an “out for delivery” notification
15:43: Another courier delay notification
- 5 May 09:07: Delivery was rescheduled yet again to 8 May

To make matters even worse, your system continues to display 30 April as the delivery date, despite the fact that we are now well into May and I still have not received my package.

I also made multiple attempts to contact your customer service department by phone, spending an unacceptable amount of time waiting for someone to finally answer. After several calls and extended waiting periods, I was only able to reach someone at 10:17 on 5 May.

During this call, I explained that my account showed delivery for 8 May, but the consultant assured me that on his side, the order was scheduled for delivery that same day and that I should not worry. Based on this reassurance, I requested either a delivery address change or for the parcel to be changed to pickup, but this request was dismissed because I was repeatedly assured it would arrive that day.

It is now clear that this information was inaccurate, and once again, my package has not been delivered.

This entire experience reflects terrible planning, poor communication, misleading customer support, and unacceptable service standards. Repeated false delivery promises, inaccurate tracking information, excessive call waiting times, and refusal to accommodate reasonable requests have caused significant inconvenience and frustration.

As a customer, this experience has been deeply disappointing and has severely damaged my trust in Takealots service.

Good day

I shouldn't be waiting for my refund, when Takealot is at fault for not delivering on their commitment. Funds should reflect immediately into my account, so that I can make purchases somewhere else. This is unacceptable, I'll be sure to to let Mr D also know why I'm canceling them as well, because I can't be associated with anyone that does business with unethical Takealot, that can't even honor their commitment, instead penalize their clients for their inability to not deliver! Ontop of it, you join their loyal program, so that you pay less, not being aware that the agony, suffering and frustration of not receiving your delivery on time, will cost you your sanity, time and eventually more money, especially knowing that they can decide at any moment to extend your delivery time to 3 weeks to a month, that's what they did to me and unlike Amazon that compensate you, when it's their mistake, these unscrupulous, crooked company just cancels your order and tells you to wait 3-5 business days for your refund to reflect, forgetting the inconvenience they've caused you, in my case, I had to buy alternatives to feed my dogs and alternative creams for my kids, extra money's that I don't have.....

Unacceptable!

If a lot of us stand-up against companies like this, we can force them to treat consumers right or lose the very greed that they glutton after, money!

Back’ve recently become a much more frequent shopper with Takealot, and I can honestly say they’ve completely changed my perception. I used to default to other major online stores, but Takealot has won me over with their combination of quality, pricing, and overall experience.

What really stands out is how effortless everything feels, from browsing to delivery. Even when I needed to return an item to get the right fit, the process was smooth and stress-free, which builds a lot of trust. I will keep an eye out for now on reviews others have left, but I truly hope they remain in positive light in my book.

They’ve evolved massively as a platform, and the level of convenience now feels comparable to an in-store experience, just without the hassle. I’ve even managed to set up my entire remote work-from-home office through them without any issues. Which I'm super happy with. That refers to hardware and extra home office comforts.

One feature I recently discovered is their bulk-buy section, which offers genuinely great savings. It’s surprisingly underrated and deserves more attention.

Overall, Takealot has become my go-to platform, and it’s clear they’re continuing to improve in all the right areas.

This business is an abomination and should be closed down!

Ordered a stand from Takealot, item was listed as heavy duty, item I received was so poorly made it would have buckled under the weight of a match box.

Returned item, ordered a different stand, new stand arrived, it was about 30cm shorter than what was advertised.

Contacted Takealot, again. Email queries were ignored, simply just kept getting copy/paste answers that didn't address anything I queried in the emails.

Asked to escalate issue to a manager who asked me to send pictures of item including packaging, then, in the so-called manager's words, "we can offer some options of a preferred solution."

Sent pictures, manager responded simply with, "Please return item before we can proceed." No options for a preferred outcome as offered in the previous email.

Email conversations went back and forth several times, each time was simply a copy/paste response from Takealot. How is it it possible for customer service to be this abysmal? Untrained elephants could do a better job.

Requested my account be deleted twice now. Under the POPI act they have a legal obligation to action this request and delete the customer's personal data, but they conveniently can't even manage to do this as my account is still open. Response to my emails go unanswered....

It seems there are so many bad reviews about this company that there is no way to leave a review on Google. Why can't people leave you Google reviews, Takealot?