takealot Omdömen 

Can I please get assistance with my refund, I have been waiting since the 21st of August 2026 to date. I tried everything that I could, even went to my bank to try and get it reversed but they can’t help…..I want my money

Always a horrible experience with Takealot. You sent me the wrong colour lamp, the colour you sent me wasn't even an option on the app. I returned it via collection the next day and you want to take 2 days to evaluate the incorrect item that you sent me and then you only refund me half the value.

You make it impossible to get in contact with you other than your fake AI bot and useless "contact us" option and doesn't get responded to. You obviously making it difficult for consumers to contact you so you can steal their money

*Very Disappointed Loyal Customer - Takealot Needs To Up Its Game*

I have been a loyal Takealot customer for more than 5 years and have made countless purchases, yet I have never received any points, discount points, or any form of loyalty reward. Nothing.

What do loyal customers actually get? Absolutely nothing. You just take and take - I guess that is exactly what your name stands for.

On top of that, deliveries are often late and customer appreciation is non-existent. There are a lot of upcoming online stores now that offer so much more - real rewards, discounts, and better service.

Takealot needs to seriously up its game and start valuing the people who kept you in business. Very poor experience.

I will be publishing this review on all major platforms.

I would like to know how I can log a complaint with Takealot as it is almost impossible to speak with someone with regards to damaged goods. I have received the Latest Pandora Box 3D Arcade Console 36800 Games- Many More New Games Added. The first time I got it I used it once and the power cable did not work, I logged an exchange and the second one that came was damaged and went on and off. Now the 3rd one came and the inputs are not working. How to go about just to get the things changed that is not working and not giving other things that might not work. Please help as my review on Takealot keeps being rejected.

I had to return an item and was so impressed with how quickly my refund was processed. The process was smooth and the communication was clear. Thank you to the Takealot team for your outstanding customer service!

Sharl. S at Takelot Customer Service just assisted me with a mistake I had made on an Order - what a pleasure! He sorted it out quickly and politely, fantastic service!

Takealot you have fallen off the wagon and gone from one of the best companies to the worst to deal with! I have been struggling to log a return for over a week and the support team leave alot to be desired.

Now i have to go lodge a complaint with the Consumer council which i am going to do but will not place one more order with you guys. Ive cancelled my takealot more subs as well. Im done!!! You dont save me enough money for this aggrevation sorry!

BEE hires this dumb company has weak customer service and incompetent drivers who will bank on your gate then swear at you.

Three times either used / cheap and incorrect products have been delivered. Better to use Amazon instead.

Ordered motorbike battery from Takealot exactly same as mine Brand , Part number etc from Webpage as identical match
Collected and receive partly similar brand name but not the same whereas the battery terminals were opposite way around
Returned the battery and receive my refund 4 days later
However only the battery price was refunded and the R35.00 collection fee I paid was not refunded
This is actually not at all ethical ….. if Takealot held all collection payments where they were in the wrong how can this be the norms
Well it certainly makes me think twice before any further purchase from them

I have been using Takealot for over a year and never had a problem. On the 5th of August I received a credit to my account for item returned, in the 7th of August someone placed an order from my account to pickup in Pretoria. I live in Cape Town and never had any pickup all deliveries to my home. Further from the time of order, I received the email, time and date stamped to the pickup was 9 minutes. 9 minutes to have order placed, pulled from warehouse, delivered to pickup point, and picked up. INSIDE JOB, I received the QR code to my email for the pickup, so how did they allow the pickup of an item I didn’t even order? I have called, emailed, and still not had anyone get back to me. Take your business elsewhere when everything is okay no issues but the moment they mess up, you will get no support whatsoever.

1. ORDER PRODUCT
2. PAYMENT IS REFUNDED DUE TO " NO STOCK"
3. APP SAYS STOCK IS AVAILABLE IN JHB & CPT
4. NOTICES THE PRICES HAS INCREASED 32%, AND IF I ORDER WITHIN THE NEXT 7HOURS I CAN HAVE IT TOMORROW....

WHAT NON-SENSE! HORRIBLE HORRIBLE, THESE CORPORATES NEED MORE LOCAL COMPETITORS!

I received a wrong order, and I called in the lady says they can not do anything until their system update, I must call back when their system are updated. Now I am stuck with someone else's order and a call centre that don't want to help clients. 0

Complaint: Poor communication, misleading stock availability, and delayed refund from Takealot

At the beginning of July, I placed an order with Takealot for several items. Some of these products were intended as gifts for my wife's birthday, which is this Friday.

After I paid, I was informed that the entire order would only be delivered on 11 August. I contacted Takealot and requested that they send the items that were already available and that I would wait until 11 August for the remaining two items.

However, when I checked my order yesterday, I noticed that the delivery date for the remaining two items had suddenly changed again. When I contacted customer support to find out what was happening, I was then told that there was no stock available.

My concern is that I was never informed that these items were out of stock. Instead, the delivery date kept changing without any explanation. Had I been informed earlier, I could have purchased the gifts elsewhere in time for my wife's birthday.

I then cancelled both outstanding items. One refund was processed immediately and reflected in my bank account almost instantly. However, I was told that the second refund would take up to four business days because the item had already been picked and packed at the warehouse.

This makes no sense. If there was supposedly no stock available, how could the item have already been picked and packed? The explanations I received contradict each other and have left me frustrated and without the funds to purchase a replacement gift in time.

I am extremely disappointed with the lack of communication, the conflicting information provided by Takealot, and the inconvenience this has caused. I hope Takealot will investigate this matter, improve its communication regarding stock availability, and ensure that customers receive accurate information and prompt refunds.

Extremely disappointing and concerning experience with Takealot

I am extremely disappointed with how my order was handled. When I placed my order, I specifically selected a Pick-Up Point because I intended to collect the package myself. I did NOT select for the package to be delivered to someone else.

However, my order was marked as “Delivered” and “Signed by me”, even though I never received or signed for the package. I was not even in the area at the time, so there is absolutely no way I could have signed for it.

This is extremely concerning. Someone else apparently received and signed for my package, yet Takealot’s system states that I personally signed for it. How can a parcel be handed over without properly verifying the identity of the person collecting it?

When I contacted Takealot about the issue, I was told there was nothing they could do and that I had apparently selected the wrong option. I know for a fact that I selected the correct Pick-Up Point option and was expecting to collect the package myself.

What makes this even worse is that I am now being held responsible for a package that I never received, never signed for, and was not even present to collect. If the system says that I signed for it, Takealot should be able to provide proof of who actually collected the package and what identification was used.

This is not just a disappointing customer-service experience; it raises serious concerns about the security and verification process at the collection point. Takealot needs to properly investigate how my package was handed to someone else and why the system falsely states that I signed for it.

I expected much better from Takealot. I want this matter investigated properly and I want accountability for my missing package.

I placed an order on 21 July with a promised delivery date of 31 July, and the overall experience has been extremely disappointing.

One of the biggest issues is that Takealot doesn’t appear to take the initiative to split orders based on stock availability. If some items are available, they should be shipped while customers wait for delayed products, rather than holding the entire order back.

Another frustrating policy is that if an item hasn’t even shipped yet and the price drops, Takealot is unwilling to refund the difference or allow an exchange at the new selling price. This feels unfair, especially when the order hasn’t been fulfilled.

Customer support is equally disappointing. The chatbot is unable to resolve anything beyond basic questions, and there is no easy way to speak to a customer service representative. Being limited to email support makes resolving urgent issues slow and frustrating.

Compared to Amazon, the customer experience falls far short. Amazon offers proactive communication, flexible order management, and responsive customer support. Takealot has significant room for improvement in these areas.

I hope Takealot seriously reviews its order fulfillment process, pricing policies, and customer support channels, because the current experience does not meet the standard expected from South Africa’s leading online retailer.

The absolute worst experience I have ever had buying a phone online.

They could not complete a simple ID verification because their finance team failed to respond. After an entire day of struggling to get the finance department to release my order, I eventually had no choice but to cancel it.

I was promised an immediate refund and specifically requested that the money be paid into my bank account, as the purchase was made using a virtual card. It has now been four days, yet I continue receiving automated emails saying that the refund will be processed back to the virtual card.

After numerous emails and phone calls, they finally sent me proof of the refund. However, instead of listening to my repeated instructions, they refunded the money to the virtual card—the exact payment method I had warned them not to use. It has now been four days, and my refund remains unresolved.

Something is seriously wrong with their customer service. You cannot speak directly to the relevant department, nobody takes ownership of the problem, and apparently no managers are available to assist. This has been an incredibly frustrating and unacceptable experience. I need a competent person to contact me and resolve my refund urgently.

Their service is terrible. Their requests are even worse. How do you request a picture of a person holding their identification to approve an order. On top of that you would like the bank statement of the person who has paid as well as a bank letter head. Might as well leave the house and purchase the product in store. Such ridiculous privacy violations.

I've just collected an order earlier today, and I'm quite happy with it, thank you. I saw in the email notifying me of it having arrived at the pickup point that I would have had until 31 July 2026 to collect it, but as far as I knew until yesterday, the expected date of arrival, however, was 1 August 2026.
Now, please don't get me wrong; I'm very happy with this early arrival, I'm in fact over the moon with it arriving so early because it means I can start using the item I had ordered so much sooner than I had expected, which is indeed great. If it were only for that, I'd have given Takealot five stars!
Except for the fact, however, that I could just as well have been on a hunting trip to the Great Karoo or even Namibia, only to return at the end of the month, just before the expected arrival of my order, which I might have needed to complete some urgent work I might have started before going on my hunting trip!
Therefore I was just wondering if it wouldn't make sense to count the number of days for which an order is kept at the pickup point - seems like it's seven days, including the date of arrival, right? - from the EXPECTED, and not the ACTUAL date of arrival, or, failing that, to at least have the number of days for which an order is kept at the pickup point overlap with a couple of days after the expected date of arrival, preferably with another notification of its arrival?
This would obviously only have to apply to orders arriving earlier than expected, not later, but then, I don't recall ever having an order of mine from Takealot arrive later than the expected date. They almost always arrive earlier than expected, even if only by a day or two, and this one was clearly exceptional, having arrived nine days earlier than expected, but, as I can now testify, it does happen!

First and last time ordering from TAKEALOT, I placed an order on the 3rd of June and till today haven't received the package, they keep emailing me to reschedule and shit...my package keeps getting shipped to the wrong place...the delivery guy calls and says he cant deliver the package because he is too far from my location...what bullshit is that?