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Tailor Made Rail Omdömen 604

TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Firstly I would give Zac more than 5 stars if I could. His efficiency, patience and sense of humour were faultless. A few comments though: My booking confirmation was incomplete or incorrec... Se mer

Betygsatt 5 av 5 stjärnor

First class service from beginning to end. Did a 10 day tour of Switzerland and it was a great holiday with excellent hotels and rail travel. All train connections worked perfectly and hotels with sup... Se mer

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Betygsatt 4 av 5 stjärnor

We enjoyed visting Germany and Netherlands by train. Franfurt, Dresden and Amsterdam were great but there was train travel every other day - needed longer between train days. The hotels used were vari... Se mer

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Betygsatt 5 av 5 stjärnor

Great holiday, everything was perfectly planned for us with very clear directions for every change in trains. When schedules were late they were on hand to resolve and advise on any fall out. I woul... Se mer

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Företagsinformation

  1. Researrangör

Om Tailor Made Rail

Skrivet av företaget

About us

Tailor Made Rail is a specialist tour operator providing independent, unescorted holidays by train throughout Europe, the USA, Canada, Morocco and South Africa. Our team of rail experts offer unparalleled advice and expertise, enabling you to make the most out of both the journey and your time in the destination.

How it Works

Choose when you would like to travel and where you would like to go. Think about whether you want to experience lots of places and journeys in a short time, or would rather base yourself in one place with a nice journey to get you there and back, possibly with stops along the way to make things as relaxed as possible.

Start Planning Here

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

604 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

TMR is a great company to use

TMR is a great company to use, they listen to your requests and put together a holiday to meet your needs. The information is always very organised and clear to use. They have a high standard of hotels and are available via e mail at any point. We have and will highly recommend this company to people who enjoy travelling independently.

18 augusti 2025
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Svar från Tailor Made Rail

Thank you very much for your review and for taking the time to write, we really appreciate it.

We are really happy to hear that we were able to tailor your holiday to fit you and that you found help to be on hand when you needed it.

Thank you for recommending us, we look forward to making more travel plans with you in future.

Kind regards,
The TMR Team

Betygsatt 5 av 5 stjärnor

Thank You

The travel staff were thorough and gave good advice for things that might improve our holiday. They were quick to respond as our plans developed. The paperwork was comprehensive and all the arrangements went to plan.

13 augusti 2025
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Svar från Tailor Made Rail

Hi David,

Thank you for taking the time to write, we really appreciate it. We are really happy to hear that you found our advice comprehensive and that everything ran smoothly.
It was a pleasure to put your plans together for you.

We hope to have you travel with us again soon.
Kind regards,
The TMR Team

Betygsatt 5 av 5 stjärnor

Excellent travel experience

Knowing TMR had done the booking gave us reassurance that everything would work. We knew which platform to make for and then signage helped us find our seats.

20 augusti 2025
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Svar från Tailor Made Rail

Thank you very much for your review. We are thrilled to hear that you were happy with your holiday and that you felt supported and reassured. This is very important to us.

We hope that we might hear from you again sometime soon.
Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

A Partnership in Travel

The response from the team when we needed answers even when we were already on our journey. They were efficient and receptive to ideas and requests.

18 augusti 2025
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Svar från Tailor Made Rail

Dear May,

Thank you for your review. We are glad to hear that you were happy with our service. You are right, we see the process as a partnership and we work on the right solution together.
We very much hope to have you travel with us again soon.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Everything was superb

Everything was superb, since the beginning of the journey when defining the itinerary, routes, hotels, etc, we received excellent tips and suggestions.
The trip was perfect in terms of trains, hotels, and service provided.
We will continue resting in them for futures journeys

18 augusti 2025
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Svar från Tailor Made Rail

Dear Alejandro,

Thank you very much for your review and for taking the time to write your comments. We are really happy to hear that you were happy with the holiday and our service, likewise that you found our suggestions right for you.
We look forward to hearing from you about future journeys.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Fantastic service from TMR

From beginning to end TMR were helpful and efficient. They listened to our requests and booked a great trip with rail journeys travelling through lovely scenery. All hotels booked were four star and very comfortable after a day of sight seeing. When our train was delayed in Italy which meant we would miss our connection, I was able to email them and within half an hour they had rearranged the details so we were able to take another train to make our final connection. I would thoroughly recommend TMR and will definitely use them again.

15 augusti 2025
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Svar från Tailor Made Rail

Hi Clive,

Thank you very much for taking the time to leave a review. We really appreciate it. We are thrilled to hear that you enjoyed the holiday and that the hotels were right for you.
We were happy to help when you were delayed in Italy and are glad to hear this didn't detract from your overall experience.

We hope to hear from you again sometime soon.
Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Fantastic hotels and locations

This is the second time I have booked with Katie at TMR and I would absolutely book a detailed itinerary via TMR again! Just returned from a week with my daughter visiting Paris, Barcelona, Lyon and a spot of lunch in Lille before the trip home. With TMR, it really is a tailored rail holiday so you can request the things that matter most to you- a sun terrace, first class travel or a hotel with a rooftop pool, a location near to certain landmarks, a courtyard room etc. TMR will do their best to accommodate requests! I have recommended TMR to friends and family and will continue to do so!

19 augusti 2025
Omdöme utan inbjudan
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Svar från Tailor Made Rail

Thank you very much for your kind review and for recommending us.

It has been a pleasure arranging your trips and we are honoured to have been selected for a special mother-daughter trip.

We look forward to having you travel with us again.

Kind regards,
Katie and the TMR Team

Betygsatt 4 av 5 stjärnor

Coast-to-Coast USA - Big Country Big Adventure!

This was a major adventure holiday with many transitions and changes of accommodation - and we thoroughly enjoyed it. It was typically really well thought out. The only reason for not giving 5 Stars was due to a few issues - but these were resolved very quickly.

15 augusti 2025
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Svar från Tailor Made Rail

Thank you very much for your review and for taking the time to write, we are thrilled to hear that you thoroughly enjoyed your holiday.

Thank you for bringing to our attention the issues you mention. We are pleased we could resolve them quickly. Your feedback has helped us to look at these procedures and improve them for the future.

Thank you again and we hope we might have you travel with us again soon.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Excellent service

We couldn't fault the service we received from quotation for our trip to the end of our holiday. Helpful, knowledgeable staff, and excellent service from everyone we dealt with.

14 augusti 2025
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Svar från Tailor Made Rail

Dear Michaela,

Thank you for writing your review. We are thrilled to hear that you were happy with our service and the support you received. This is wonderful news and really important to us.

We hope we might have you travel with us again soon.
Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Professional and Friendly Service

Communication is great and input is always constructive when planning a journey. A very clear itinerary and instructions means you can enjoy the travel knowing the details have been taken care of. There’s a real sense of working together to get the best possible holiday. Highly recommended

15 augusti 2025
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Svar från Tailor Made Rail

Hi Peter,

Thank you for your review. We are really happy to hear that you enjoyed your holiday. You are absolutely right, it is a collaborative process and we are happy to hear that we got it right for you.
We very much to have you travel with us again soon.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

My first booking with TMR

The TMR team was there from the booking to the end of our trip, being professional at all times with any questions I had. TMR was there when the trains in france were cancelled and soon got us back on track.

13 augusti 2025
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Svar från Tailor Made Rail

Hi David,

Thank you for your review. We are glad to hear you felt supported before and during the trip - this means a lot to us. We are glad to have helped with the train hiccups.

Hopefully we will have you travel with us again soon.
Kind regards,
The TMR Team

Betygsatt 5 av 5 stjärnor

The trip was very well organised

The trip was very well organised. Dealing with the company in arranging the trip was very easy. Staff were very helpful and always responded to any queries very quickly.

All of the hotels were of a high standard.

There were no issues with any of the connections between trains.

Ticket pack was user friendly. The way the tickets were to be used was clearly explained.

Would definitely recommend using this company and we would look to book with them again in the future.

6 augusti 2025
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Svar från Tailor Made Rail

Hi Andrew,

Thank you for writing your review. We appreciate you taking the time. Thank you for your detailed comments on the overall planning and booking process. We are really glad to hear you enjoyed your holiday.

We look forward to having you travel with us again soon.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

The organisation of the rail trip was…

The organisation of the rail trip was very good.
The hotels were excellent. We would book again.

12 augusti 2025
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Svar från Tailor Made Rail

Dear John,

We are thrilled to hear that you enjoyed your holiday and that you would book with us again. We look forward to hearing from you when the time comes for another rail adventure.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Holiday with Tailor Made Rail

Very friendly and helpful staff, prompt responses to queries, provided all necessary paperwork for the holiday, and told us with plenty of notice of any changes to our itinerary. And the holiday itself was fantastic!

11 augusti 2025
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Svar från Tailor Made Rail

Dear Chris,

Thank you for your review. We are thrilled to hear you enjoyed your holiday. Likewise that you found the paperwork to be useful and enjoyed the booking process.

We hope to have you travel with us again soon.

Kind regards,
The TMR Team

Betygsatt 5 av 5 stjärnor

Lucy and other members of the team

Lucy and other members of the team made the whole booking experience a pleasure and responded quickly and efficiently to our requests right through to the end of the trip and the follow up.
I would have no hesitation in using Tailor Made Rail again and will recommend to anyone.

16 juli 2025
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Svar från Tailor Made Rail

Hi Brian,

Thank you for taking the time to write. We really appreciate it. We are delighted to hear that you enjoyed your holiday with us and that you found the booking process to be a pleasure - we did too.

We are happy to hear that you would consider booking with us again and we very much look forward to that.

Kind regards,
Lucy and the TMR Team

Betygsatt 5 av 5 stjärnor

Excellent

I rang TMR one morning in early May. I explained what I wanted to do and within what time frame. That same afternoon I received an e-mail with a proposed itinerary which matched my stated requirements. Also included was a price, which included all tickets for the proposed railway journeys and all hotel stays on a b&b basis.

I accepted the quotation, provided some details (passport numbers and such), and paid the fee.
A few weeks before departure I received tickets, seat reservations and hotel vouchers. I had chosen to have these as hard copies, but I could have received them electronically.

On the appointed day we we went to our local station and started on the first leg of our journey, which took us to Paris as described in our itinerary. Our hotel was very close to the station and we were expected. The next morning, following a good breakfast, we set out for a different but nearby station to catch a train to our final destination of Mulhouse (change at Strasbourg). Once again everything matched what we had booked and our hotel, which was very pleasant, was expecting us.
After a stay of several days we returned home by the same route even staying over at the same Paris hotel. Once again everything happened as booked.

I am very pleased with TMR's service and would not hesitate to use them again.
It seems I am supposed to rate the product separately from the service, but in this case the service is the product, or the other way round.

6 augusti 2025
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Svar från Tailor Made Rail

Thank you very much for taking the time to write. However you wish to leave your comments is just fine, we really appreciate it.

We are delighted that you enjoyed the holiday and the booking process with us in general.

We very much look forward to hearing from you at some point in future.

Kind regards
The TMR Team

Betygsatt 4 av 5 stjärnor

Holiday Switzerland and Italy

On the whole the holiday was well organised. The trains were all on time. A hiccup with the second hotel which we were told was cancelled when we arrived because it hadn’t been paid for. We had paid all the holiday up front so were a bit worried. Luckily the manager at the Rex in Zermatt found us a room and said he would sort it with Tailor Made Rail which he did.

5 augusti 2025
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Svar från Tailor Made Rail

Dear Sue,

Thank you very much for writing. I am glad to hear that on the whole you enjoyed your holiday.

We were very sorry to hear about the situation at the Rex hotel which left you wondering what was happening. We have account arrangements with all our hotel partners to ensure that guests are not bothered so we are sorry that the manager didn't take care of things 'behind the scenes' with us as usual. We will feed this back to the hotel and ensure a smoother process next time.
Thank you again for bringing it to our attention and we thank you once again for writing.

Kind regards,
The TMR Team

Betygsatt 5 av 5 stjärnor

Well researched and well organised

Well researched and well organised.

The team was great at keeping us updated about a couple of late train timetable changes, including out of hours support.

Really good hotels and plenty of explanations to help act as a virtual guide for the entire trip.

6 augusti 2025
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Svar från Tailor Made Rail

Dear Paul,

Thank you very much for your comments. We are really glad to read that you found our communications useful and that they helped you navigate through your journeys.
It was a pleasure to put your holiday together and we hope that we might hear from you again sometime.

Kind regards
The TMR Team

Betygsatt 5 av 5 stjärnor

Always very responsive

Always very responsive and always happy to answer our queries b before, during and after our trips. I would highly recommend

5 augusti 2025
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Svar från Tailor Made Rail

Thank you very much for your review,

We are delighted that you were happy with our communications and service. We hope you really enjoyed your holiday too.

We hope to have you travel with us again sometime soon.

Betygsatt 5 av 5 stjärnor

Well suited itineraries and convenient…

Well suited itineraries and convenient hotel bookings. Very helpful communication. Impressed.

31 juli 2025
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Svar från Tailor Made Rail

Thank you very much for your review and for taking the time to write.

We are really happy to hear that you were happy with our planning and communication and likewise the hotels.

It was a pleasure to put together your itinerary and we look forward to hearing from you another time - hopefully!

Kind regards
The TMR Team

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