We have received excellent continual support from Lee, James, and the whole team at Sebb Group. They are always on hand to help with any phone queries we have, and their responses are consisten... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Switchaid found our village hall a very good mobile phone deal. I then received excellent service from Karen, Prasanna, and Kim in setting up the phone.
SwitchAid have taken all the stress out of dealing with mobile phone companies and provide a quick, personable service. They are always available to answer any questions and help clarify matters. As... Se mer
We have used this company a couple of times to help with new utility deals. They have been very helpful and I’d particularly like to single out Stephanie F who has gone above and beyond to help our ch... Se mer
Företagsinformation
Skrivet av företaget
Award winning not for profit energy and telecoms broker - donate upto 80% of our profits from your switch to your chosen good cause.
Kontaktuppgifter
Unit 3 Bensham Street, NE35 7LN, Sunderland, Storbritannien
- 0191 303 9404
- info@switchaid.org
- switchaid.org
4,9
Utmärkt
210 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Speedy response time
Had a login problem for retrieving invoices today so contacted Kim McCallum who didn't stop until my issue was resolved. Instant response across multiple emails to make sure I could get what I need. Very pleasant and professional. Thanks Kim you're a star
17 augusti 2023
Omdöme utan inbjudan
Mobile Account Provider switch via Switchaid
Kim, account manager, has been an incredibly attentive to our needs during the transition process from our previous provider to Switchaid. All of our communications have been followed up very promptly and all queries and actions have been met.
9 augusti 2023
Omdöme utan inbjudan
Excellent service
Excellent service, very well explained. Contract renewal process very straightforward.
2 augusti 2023
Omdöme utan inbjudan
Kim was fantastic
Kim was fantastic, emailed me telling me exactly when my phone would arrive, which was the next day. Followed up a number or times making sure I was happy with my phone and had no issues.
26 juli 2023
Omdöme utan inbjudan
Great service from SwitchAid
Recently renewed our contract with SwitchAid. From start to finish, staff were friendly, helpful and professional, helping to get our charity a good deal. The support from Keith Wood from a sales perspective, and then the customer care from Kim McCallum was great. Kim's gone above and beyond making sure the everything's gone smoothly with the third party. Very happy to continue our relationship with SwitchAid.
25 juli 2023
Omdöme utan inbjudan
Prompt response and excellent follow up…
Prompt response and excellent follow up to request for number switch to replacement SIM
11 juli 2023
Omdöme utan inbjudan
Very helpful felt we’d got the best deal
11 juli 2023
Omdöme utan inbjudan
Great service
Kim was very quick with responses and provided a better deal with better quality phones.
Very helpful.
3 juli 2023
Omdöme utan inbjudan
Good communication and support!
As a newly registered charity, we needed to start small and after trying to sort out phone contracts with the likes of Vodafone, we were ready to give up as it was so arduous. Then we found SwitchAid who were able to help us get our first mobile phone and contract and port our number across on the date we required.
13 juni 2023
Omdöme utan inbjudan
Great Job Lee
Lee has been so helpful in helping set up and manage our new phone system. He's always available to help make adjustments as our organisation adjusts the way we do things. Always a great experience with Lee!
20 juni 2023
Omdöme utan inbjudan
Outstanding customer service from Kim
Kim McCallum has been amazing in helping sort out an issue I had with the new account we had just setup.
The password setup instructions provided on the website were wrong, Kim gave me a contact number for the support desk but I called them twice and waited for 56mns the first time and 1h04 the second time and was still not able to sort out my issue.
But Kim followed up by email and directly presented my issue to the support team and that's when we realised the instructions were not quite correct.
But thankfully everything has been resolved now. Clearer instructions were given and i now have access to my new account. Kim is always helpful, available and simply great and pleasant to communicate and deal with. Definitely goes above and beyond the call of duty.
19 juni 2023
Omdöme utan inbjudan
Kim Mccallum was excellent
Kim Mccallum was excellent. She responded quickly, answered all the questions we had and did as much of the paperwork as she could without having to ask us. She has been available, and very helpful, with follow up questions after the contract started.
16 maj 2023
Omdöme utan inbjudan
Needed mobile phone help!
When my Company Prime Wills and Trusts, needed a mobile phone package that suited our coverage and usage, We contacted switch Aid. They have a solid moral background and that fitted nicely with us. Needless to say Michael and the team came up with a fantastic package of new iPhone and call package that delivers exactly what we needed. I would have absolutely no hesitation in recommending them to any of our clients
3 april 2023
Omdöme utan inbjudan
My recent dealings with Kim was…
My recent dealings with Kim was excellent and I have to say it was a pleasure to deal with her.
I really appreciate the effort put in to sort my problem out.
Thank you
13 juni 2023
Omdöme utan inbjudan
Keith did a great job with our transfer…
Keith did a great job with our transfer of mobile phone networks
26 maj 2023
Omdöme utan inbjudan
Liam is a superstar!
Liam understood my issue with MyPlan.com within seconds of my explanation of the problem (I had been trying to talk direct to MyPlan for almost 1 hour and they could not understand my problem at all)
Liam said he would contact MyPlan for me and within 24 hours my issue was fully resolved. Thank you Liam
6 juni 2023
Omdöme utan inbjudan
Kim was very helpful sorting out a…
Kim was very helpful sorting out a query for me. We've used SwitchAid for the past two years and have been very happy.
24 maj 2023
Omdöme utan inbjudan
Good communication and support from…
Good communication and support from Aaron Fisher
23 maj 2023
Omdöme utan inbjudan
Prompt and helpful
Aaron resolved my issue in a prompt and helpful manner.
23 maj 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.