Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,5
5 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This company is a scam. No customer service, return policy is non existent, no response for info on return process. Do not order; I would give 0 stars if I could. Dress was too small, poor quality, and I'm stuck with it. wish I had looked here first. Pictures of two women are fake; there is no one behind this company. What a poor representation of small business.
Do not order anything from this online scam. I ordered a dress and did receive it 4 weeks later. It was of very poor quality and did not fit. Althought they have a 30 day return policy, am unable to get return instructions...the website does not exist and there is a nowhere to contact them. It is a scam....I have reported this to the BBB Scam
DO NOT BUY from these people , they are crooks. I ordered 2 dresses that when delivered turned out to be of cheap making, badly finished and not even like the photos. One of them showed with sparkling sequence in the photo and there were no sparkling anything. The other photo was a copy from another site that made believe it was the same dress - it wasn’t- even the model was the same to the other site. Now I’ve been asking for the return form - as instructed in Susan & Sarah Toronto website, and nobody responds. Delivered July 4, they say 30 days return allowed, it is now July 17, and nobody responds. Again, crooks!
I recently ordered and received a dress from susan and sarah toronto, online, and what arrived was different to what I ordered, so I spent two weeks writing on various sites that purported to be the process to dispute the purchase and find out how to return the item 'for a full refund within thirty days'. I was unsuccessful. They seem to ignore all emails and even on their fb page I messaged them and got no response. DO NOT ORDER FROM THIS COMPANY!!!
I would not recommend buying from Susan & Sarah Toronto.
The dress I received looked nothing like I expected. It was much shorter than it appeared in the photos, the fabric quality was poor, and the fit was terrible. The dress has never been worn, still has the tags on, and is in the same condition it arrived in.
The biggest issue, though, is the return process. Their website clearly states they have a 30-day return policy, so I contacted them well within that timeframe asking for the return address. Instead of giving me the information to return the dress, they kept sending me emails offering 10%, 20%, 30%, and finally 40% back, or store credit. I repeatedly told them I didn't want a replacement or a partial refund. I simply wanted to return the dress according to the policy on their own website. Despite asking multiple times, they refused to provide the return instructions or return address.
At this point, the advertised 30-day return policy feels meaningless because I was never actually given the opportunity to return the item.
If you're thinking about ordering from this company, I'd be very careful. Based on my experience, I definitely won't be buying from them again.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
