Package shipped over a week late. Once it arrived it was incomplete. The website listed an item as in stock when it was not - I was refunded instead. Overall received good customer service and items w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Found this shop while searching for a certain book, and I'm glad I did. The price was great, shipping was quick, and the books I ended up buying were in perfect condition and hadn't been damaged durin... Se mer
Wonderful experience. Ordered easily and received quickly. A lot of books from other companies will come slightly tattered or beat up and this one was in pristine condition. Can't thank Surprise Castl... Se mer
The book that I ordered was easy to purchase on line, the delivery was quick, and the book was exactly as advertised, in new condition. Great shopping experience.
Företagsinformation
Skrivet av företaget
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Kontaktuppgifter
4,7
Utmärkt
131 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Ordering Experience
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
27 april 2025
Omdöme utan inbjudan
The book I ordered packaged very well…
The book I ordered packaged very well and sealed on. No damages in a book
4 maj 2025
Fun & highly informative book quickly…
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
24 april 2025
Omdöme utan inbjudan
5/5 stars
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
13 maj 2025
Omdöme utan inbjudan
My order came booked neatly
My order came booked neatly. I didn't have too much of a wait to get them through the mail. The reads were easy, informative. Over all satified with my order.
10 maj 2025
great customer service
I ordered 5 cds and 2 weren’t shipped but the issue was resolved as soon as I reached out! They immediately helped me and sent me the missing cd and gave me a refund for one that wasn’t in stock. Thanks so much for the help!
9 maj 2025
Omdöme utan inbjudan
INCREDIBLE!!
I couldn’t recommend this company more!! The customer service was absolutely incredible and Mate couldn’t have been more helpful! The product arrived quickly and was in perfect condition and the whole process was easy and enjoyable! 10/10!!
30 april 2025
Omdöme utan inbjudan
I got all 10 books
I got all 10 books. Wonderful customer service. Help me right away when I need helped. I will order from you again. 5 stars.
2 april 2025
Great service and fast shipping
14 april 2025
Omdöme utan inbjudan
I haven't yet received this product so…
I haven't yet received this product so I can't give an honest rating
3 mars 2025
Very good product and customer service.
3 februari 2025
My package didnt arirve at my house nor…
My package didnt arirve at my house nor my mailbox.
7 januari 2025
Svar från Surprise Castle
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by your package not arriving as expected.
Your order was handed over to USPS on January 7th, just two days after it was placed. Unfortunately, due to severe weather conditions caused by Winter Storms Blair and Cora, USPS has reported delays in delivery across multiple regions. These delays are beyond our control, but we understand how frustrating this situation can be.
While we are unable to control USPS delays, we want to make this right for you. If you would like, we can initiate a full refund for your order. Please let us know your preference, and we’ll take immediate action.
Thank you for your patience and understanding during these unforeseen circumstances. If you have any further questions or concerns, feel free to reach out to us directly at info@surprisecastle.com
Surprise Castle Order Review
Thank you for the great item at a great price! Great service! And fast shipping!
1 december 2024
Fast delivery and they kept me up to…
Fast delivery and they kept me up to on the shipping when it would be delivered. Plus they follow-up with your purchase.
28 oktober 2024
It is for a Xmas gift
It is for a Xmas gift. Can’t revel the condition of the CD as will not be opened by the recipient until Xmas. Won’t open the wrapping either. My hopes will be that it sounds and looks good. Appreciated fast response and quick shipping.
22 oktober 2024
Quick and timely was item was in great…
Quick and timely was item was in great shape when it got here
26 september 2024
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