Package shipped over a week late. Once it arrived it was incomplete. The website listed an item as in stock when it was not - I was refunded instead. Overall received good customer service and items w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Found this shop while searching for a certain book, and I'm glad I did. The price was great, shipping was quick, and the books I ended up buying were in perfect condition and hadn't been damaged durin... Se mer
Wonderful experience. Ordered easily and received quickly. A lot of books from other companies will come slightly tattered or beat up and this one was in pristine condition. Can't thank Surprise Castl... Se mer
The book that I ordered was easy to purchase on line, the delivery was quick, and the book was exactly as advertised, in new condition. Great shopping experience.
Företagsinformation
Skrivet av företaget
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Kontaktuppgifter
4,7
Utmärkt
131 omdömen
Ber kunder att lämna omdömen
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Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What I like was the fast shipping and…
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
21 oktober 2025
The shipping labels was created on the…
The shipping labels was created on the 16th. It's now the 20th and there's been no updates on the tracking. I can only assume that it still hasn't actually shipped yet.
20 oktober 2025
Svar från Surprise Castle
Hi Thomas,
Thank you for your review.
We can confirm that your order was placed on October 15th and handed over to USPS on October 16th, within 24 hours.
Once a package is in USPS’s possession, we don’t have control over their internal scanning or tracking updates — and sometimes tracking updates are delayed while items move between distribution centers.
Please note that USPS Standard Shipping typically takes 2–8 business days, as outlined in our shipping policy. Based on the tracking information, your package is currently moving as expected and is scheduled to arrive on October 24th.
We always ship promptly and do our best to ensure smooth delivery, but if you ever experience delays or issues, please contact us directly at info@surprisecastle.com
— We’re always happy to help with tracking updates, replacements, or refunds if needed.
Thank you,
Quick action
30 september 2025
Great customer service
The customer service was great. I received my course books for school much sooner than expected. I really appreciated the service and respectfulness of Surprise Castle. I must say it's in the name. They will surprise you with exceptional service.
31 juli 2025
Surprise Castle is great!
Surprise Castle was great. I ordered 30 copies of one book to give out to friends. Surprise Castle had the best price, delivery and communications from the time of the order until receipt. I highly recommend them!
1 augusti 2025
Omdöme utan inbjudan
Great order
Everything I ordered came in good condition, and matched the description. Shipping was also very fast and accurate, would buy from here again :).
25 juli 2025
Omdöme utan inbjudan
Trustworthy
When I need a DVD of any movie or tv series surprise castle usually has the item in stock or they will have it by the next day and they will send me a message telling me that the item is in stock and when I purchase something from they it is always sent out no later than the next day, they do not mess around and they give me a tracking number that is for real and I can completely rely on them to get everything accomplished when they say so. I trust in surprise castle and I will continue to purchase from them in the future.
4 augusti 2025
Shipped very fast with everything…
Shipped very fast with everything correct in the order.
2 juli 2025
Svar från Surprise Castle
Hi David,
I sincerely apologize for the inconvenience caused by your package not arriving as expected.
Your order was handed over to USPS on January 2nd, within 24 hours after it was placed. Unfortunately, USPS has not delivered it to you yet, and we do not have control over USPS.
Tracking still shows that you'll receive the item within the next few days.
That said, your satisfaction is our top priority. We’d be more than happy to either send you a replacement or issue a full refund—whichever you prefer. Just let us know what works best for you, and we’ll take care of it right away.
If you have any further questions or concerns, feel free to reach out to us directly at info@surprisecastle.com.
We're happy to help.
Thank you,
I ordered The Blackwood Institute Omnibus
I ordered The Blackwood Institute omnibus on June 18 and it arrived on June 23. My book was very well packaged and arrived in perfect condition. I’ve been looking for an affordable price for this book and even with shipping it was the best pricing on any site.
18 juni 2025
Omdöme utan inbjudan
I appreciate the order
I appreciate the order, it is what I wanted, and it is less expensive, however, could you have the sender t I put it in some plastic before shipping due to rain. My book worp a little but it could have been worse. Thank you
13 juni 2025
Omdöme utan inbjudan
My cd came in perfect condition!
13 juni 2025
Omdöme utan inbjudan
Useful book, well-priced
Found a great little find, the Shadow Warrior Edition: L.I.N.E Combatives. What a great find!
5 juni 2025
Omdöme utan inbjudan
Ordered 5 movies, Only got 3
Ordered 5 movies total. The 2 Blu-rays were the main things I wanted and I added on a few cheaper DVDs since I was already paying the shipping cost. The DVDs shipped and arrived with no mention of the 2 Blu-rays. I reached out to customer service and they told me the warehouse couldn’t find them and they’d refund me the cost for those. Why not tell me that BEFORE you ship part of my order? I would have rather get a refund on the entire order before you shipped part of it.
29 maj 2025
Omdöme utan inbjudan
Svar från Surprise Castle
Hi Jared,
Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration. Items being unavailable should have been communicated before any part of your order was shipped. This was a miss on our part, and we’re addressing this internally to prevent similar situations in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right in the future.
– The Surprise Castle Team
on time and in good condition
Book arrived on time and in good condition.
9 maj 2025
Omdöme utan inbjudan
Awesome customer service
After having delivery issues with an order surprise castle replaced my item. Thanks for such awesome service. Highly recommended.
30 maj 2025
Omdöme utan inbjudan
Great service and customer care
This place is great! I made a mistake with the book I ordered, and they quickly responded, issued a refund, let me keep the book, AND helped me find the one I was actually looking for! That’s crazy!
Great experience overall! 🤗
29 maj 2025
Omdöme utan inbjudan
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