We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Se mer
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The delivery address was incorrect on the live map . I called , emailed and left message . No reply so I called again was assured the map would be updated . It wasn't so I waited on the road to sto... Se mer
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No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Se mer
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Service was very good and informed all along with delivery schedule, driver was very helpful and everything was delivered on time, second time I have used Suregreen and it won’t be the last, would hig... Se mer
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Företagsinformation
Skrivet av företaget
Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.
Kontaktuppgifter
Origin Suregreen Limited, Viridis House, Toppesfield Rd, Finchingfield, CM7 4NZ, Finchingfield, Storbritannien
- 01376503869
- customercare@sure-green.com
- sure-green.com
4,0
Bra
2 tn omdömen
Har besvarat 84 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Great delivery experience
We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their own team using a lorry with a crane. The driver was very helpful and waited while we asked a neighbour to move their car. Overall a good purchasing and delivery experience. The people I spoke to by phone were also very helpful, although I did have to use their call back service a couple of times.
3 april 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Good Morning,
Thank you so much for taking the time to share your experience!
We’re really pleased to hear that everything went smoothly with your order and delivery. It’s great to know our team were able to place the pallet exactly where you needed it, and that the driver’s patience and helpfulness made a difference on the day.
We also appreciate your kind words about our customer service team, and your feedback regarding the callback service we’ll certainly take that on board as we continue to improve.
Thanks again for your recommendation, and we hope to be of help with any future projects!
Kind regards
Katie
Origin Suregreen Limited
Service was very good and informed all…
Service was very good and informed all along with delivery schedule, driver was very helpful and everything was delivered on time, second time I have used Suregreen and it won’t be the last, would highly recommend
29 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Good Morning,
Thank you for your fantastic review!
We’re really pleased to hear that you were kept well informed throughout the delivery process and that everything arrived on time. It’s great to know our driver was helpful and made the experience even smoother.
We truly appreciate your continued support it means a lot to us that you’ve chosen to use Suregreen again and plan to do so in the future.
Thanks again for your recommendation!
Kind regards
Katie
Origin Suregreen Limited
The delivery address was incorrect on…
The delivery address was incorrect on the live map .
I called , emailed and left message . No reply so I called again was assured the map would be updated .
It wasn't so I waited on the road to stop the driver who was driving into wrong location .
Nice driver not his fault but terrible communication within the company . It was their own lorry
22 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Good Morning,
Thank you for bringing this to our attention. While we’re pleased to hear the driver was helpful on the day, we fully recognise that the situation should have been resolved well before delivery. Your comments have been noted and will be shared with the team.
Kind regards
Katie
Origin Suregreen Limited
All very good
All very good, easy to order, regular updates so know where you are, delivery confirmed and completed as stated and product looks great, just as we expected.
19 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello Nigel,
Thank you for your review. We’re delighted to hear that everything went smoothly from the easy ordering process to the regular updates and timely delivery. It’s great to know the product arrived exactly as expected too. We really appreciate you taking the time to share your feedback.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
From start to finish this company was…
From start to finish this company was very good. The delivery was excellent and the driver very pleasant. It really makes a change from the 'dump and go' couriers nowdays.
15 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello Gordon,
Thank you for your review. We’re delighted to hear everything went smoothly from start to finish. It’s great to know the delivery was excellent and that the driver was so pleasant and helpful. We agree, it really does make a difference compared to the usual “drop and go” experience. We truly appreciate your feedback.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Good products and service …
The fencing products are well priced and look to be good quality. The delivery took rather longer than the 2-5 days advertised (nearly two weeks), which is perhaps understandable as I live some distance away but some earlier advice of delivery date would have been appreciated. Customer services were helpful in answering my questions regarding delivery. The tracking service on the day was excellent and the driver polite and helpful in unloading to my preferred location. Overall a good service.
15 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello Peter,
Thank you for your review. We’re really pleased to hear you found our fencing products well priced and good quality. We’re sorry the delivery took longer than the advertised timeframe, and we appreciate your understanding regarding the distance, though we agree that earlier notice of the delivery date would have been helpful. It’s great to know our customer care team were able to assist with your queries, and that the tracking and delivery experience on the day were excellent. We’ll be sure to pass your kind words on to the driver. Thank you again for your feedback and for choosing us.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Had everything I wanted in stock
Had everything I wanted in stock. Good competitive prices.Good communication though out. Delivery driver very helpful.
7 mars 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello,
Thank you for your great feedback. We’re really pleased to hear that we had everything you needed in stock, that you found our prices competitive, and that you were happy with the communication throughout. It’s also wonderful to hear the delivery driver was so helpful on the day.
We really appreciate you taking the time to share your experience.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Damaged Planter on Delivery
I ordered a large batch of railway sleepers which were delivered on time. I was not in the house at the time of delivery but they were stacked neatly in to the edge of my drive in a very suitable position. When I returned, I noticed my extremely large bespoke planter had been pushed about 20cm and into the dividing fence with next door and broken it. It is made from solid wood and is all made with joints and one post was broken so the mortise and tenon joints are broken out. It is not possible to make a new post because to assemble it again will require all corners to be broken to get the sides out and the base will have to be broken from the sides to be able to do so resulting in complete destruction of the planter.
On advising Suregreen, I was told the driver didn't do it. It was a lie as my gardener had actually witnessed it and even spoke to him during the delivery but said nothing about it. Even when I presented them with my gardeners statement, the driver still tried to deny it.
Anyway, I got a quote from a joiner to build it to the exact specifications I provided (I made it myself and it was a very big job so was able to give them the precise construction details) and was quoted £3024.
The insurer sent an assessor round and I was given an offer of £700 as only one corner is broken! They insist it can be repaired but refuse to explain how or to advise a joiner who would do it for the offer saying its up to me to sort out. It is quite clear the assessor has no joinery skills or knowledge and the assessment was merely to go through the motions based on my quotation.
So, I would advise you to think very carefully about using Sure-Green if you value your property as they will try to deny it if they damage it and then get their insurer (Artemis) to treat you like scum.
Sure-Green's Ref number for the incident is 224423. If it is simply numeric, that's a lot of dissatisfied customers before me.
11 september 2025
Omdöme utan inbjudan
Good communication
Good communication-although would have liked just a little more than 3 hours that the items were arriving. Fortunately we were in.
Really friendly and helpful delivery driver.
22 februari 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello,
Thank you for your feedback. We’re glad to hear you found our communication helpful and that your delivery driver provided friendly and supportive service. We appreciate your mention about the delivery window and will certainly take this into consideration as we continue improving our customer experience. We’re pleased everything arrived safely and that you were home to receive it.
We appreciate you taking the time to share your experience with Suregreen.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Svar från Origin Suregreen Limited
Hello,
Thank you for your positive feedback. We’re delighted to hear you’re pleased with the quality of our products and found our delivery drivers helpful. We truly appreciate you taking the time to share your experience.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
A star
How polite and professional the company is from the start of the order. Updates on delivery are excellent, and even though Matt delivered whilst the school run was happening in the village, he handled it with positivity and professionalism. Well done, Matt.
6 februari 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Good Morning Mark,
Thank you so much for your lovely feedback! We’re delighted to hear that your experience with us was smooth from start to finish. Matt will be thrilled to hear your kind words, it means a lot that his positivity and professionalism stood out, even during a busy school run. We really appreciate you taking the time to share your experience! We look forward to serving you again in the future!
Kind regards
Katie
Customer Care Supervisor
Origin Suregreen Limited
Excellent product and service
Excellent product, quick and friendly delivery. They accommodated an addition to the order the day before with no issue.
3 januari 2026
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello,
Thank you for your review. We’re pleased to hear you were happy with the product, delivery, and our flexibility in accommodating your order. We appreciate your support and look forward to helping you again in the future.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Excellent company
Excellent company. I often buy oak sleepers. Great price. You're taken care of from start to finish. The courier is fantastic. I'm always very happy to buy from you.
19 december 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hello,
Thank you so much for your kind review and continued support. We’re delighted to hear that you’re happy with our oak sleepers, pricing, and service from start to finish. It’s also great to know our courier service has met your expectations. We truly appreciate your custom and look forward to supplying you again in the future.
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Great company and wonderful delivery…
Great company and wonderful delivery driver who was helpful, polite, and respectful.
Excellent and competitive price for the goods I purchased.
Recommended to all looking for decorative items for your outside spaces.
I purchased Scottish Beach Pebbles.
Thank you.
4 december 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hi Paul,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with both our service and our delivery driver. It’s great to know you found our prices competitive and that the Scottish Beach Pebbles were just what you were looking for.
We truly appreciate your recommendation and are grateful for your support. If you need anything else for your outdoor space in the future, we’d be more than happy to help!
Best regards
Jess
Senior Customer Care Associate
Origin Suregreen Limited
Missing parts of order not delivered
Ordered 2 fence posts only 1 arrived. I had to call x2 and email customer services before action. Second post still not been delivered.
24 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
H Jane,
Thank you for your feedback. We’re sorry that one of your posts went missing during delivery. As soon as this was raised, we investigated the issue with the courier and issued your refund promptly once the dispute was resolved.
Kind regards,
Gemma
Customer Care Team
Great customer service
I would have gone 5 stars but I was hoping for delivery the week before, the edging I ordered comes in from another supplier which held everything up, however suregreen did everything they could to get the. To me as early as possible, they arrived Monday morning at 7am and didn't really hold us up at all so I'm very happy. The communication from the company was great and Simon the delivery driver was fantastic, courteous and friendly. Phil.
27 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Hi Phil,
Thank you for your kind words and for taking the time to leave us a review. We really appreciate your understanding regarding the delivery delay — it’s great to hear that our team kept you informed and that Simon made a positive impression on delivery. We’re delighted everything arrived in time for your project and that you’re happy with the service.
Kind regards,
Gemma
Customer Care Team
Very good experience
Wayne the delivery driver was excellent and very helpful.
We ordered oak sleepers and they are high quality. Certainly going to order more.
The overall experience was very good
13 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Thank you so much for your kind feedback and 5* review!
We’re delighted to hear that you’re happy with the quality of the oak sleepers and that Wayne provided such excellent service, I have passed your comments on.
We really appreciate your support and look forward to helping with your next order!
Kind Regards
Gemma
Customer Care Manager
Ordered 20 gravel boards and 6 100mm…
Ordered 20 gravel boards and 6 100mm fence post the post were ok but the gravel boards were terrible quite a few were split at the ends and some had no edges to them if I had to guess I would say they were seconds or returns. Will not be using them again.
3 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
We’re really sorry to hear that you were disappointed with the quality of your gravel boards, that’s certainly not the standard we aim to deliver. All our timber products should arrive in good condition, so we’d really like the chance to put this right for you.
Please get in touch with our Customer Care team on 01376 503869 with your order details, and we’ll arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention, your feedback helps us ensure better quality control going forward.
Kind regards,
Customer Care Manager
Sleeper delivery
Wayne the driver was brilliant placed delivery exactly where I wanted it no problem tracker system and delivery info,was excellent
5 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Thank you so much for your kind feedback! We’re really pleased to hear that Wayne provided such a great delivery experience and that our tracking system worked well for you. We’ll be sure to pass your comments on to him — he’ll really appreciate it!
Kind regards,
Gemma
Customer Care Manager
Easy to order
Easy to order, delivered on time, would recommend this company and would use again in the future
2 oktober 2025
Omdöme utan inbjudan
Svar från Origin Suregreen Limited
Thank you for your lovely feedback! We’re delighted to hear everything went smoothly with your order and that you’d choose to use us again. We really appreciate your recommendation!
Kind regards,
Gemma
Customer Care Manager
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