As far as price and overall value are concerned you can't beat them. My reason for not giving 5* is that when I tried to call for advice I couldn't speak to anyone and the web chat agent couldn't answ... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pretty easy to book and find the options I wanted. I did a comparison of booking directly and lift tickets and Sunweb were cheaper so it made it a more sensible option for 5 people. We met people la... Se mer
Easy to book. I have used Sunweb twice before. Great that ski passes are included and that equipment can be purchased when booking. Accommodation has been as described, clean and convenient.
Företaget har svarat
Really easy booking process. Have used Sunweb multiple times before and have a lot of confidence in them.
Företagsinformation
Skrivet av företaget
We specialise in ski holidays with one clear promise: lift passes are always included. That means you know the real cost of skiing upfront – no hidden extras, no surprises. As one of Europe’s largest ski tour operators, Sunweb offers access to hundreds of hand‑picked accommodations across the Alps, with flights available from more than 20 UK airports. Whether you’re travelling solo, with friends or as a family, our flexible packages let you easily add ski hire, lessons and transfers to create a holiday that fits your plans and budget. And with our flight packages to France your ski rental is included too. We stand out by combining competitive pricing with simplicity. Our easy‑to‑use website and app give you clear information before you travel and support while you’re away. For extra peace of mind, all our package holidays are ATOL and ABTA protected, and we offer optional flexible rebooking on many trips. Thousands of UK skiers choose Sunweb for our transparent pricing, wide choice of resorts and excellent value for money. If you want less stress, more skiing and a package that includes what really matters, Sunweb UK is the smart way to hit the slopes.
Lift passes are always included
Skrivet av företaget
- All of our ski holiday packages include a lift pass as standard
- It is important for Sunweb that your holiday is as carefree as possible. This is why we include lift passes with all of our ski holiday packages allowing you ski more and pay less! Including lift passes in the total price also means you don't need to expect any hidden costs when going through the booking process. With our colleagues exploring the Alps each year in search of the best destinations, we have personally created some the best value ski holiday packages with a lift pass included so that you can enjoy a snow-filled getaway without breaking the bank.
Ski rental and Ski pass included
Fly to France and your ski hire is included.
For those of you tired of lugging your skis all the way from the UK to the French Alps, worry no longer. Sunweb is currently offering bronze ski rental to everyone who books a flight package to France.
You will receive bronze skis, boots and ski poles which are perfect for kids and new skiers included in the price of your package. The equipment can be collected at the local Skiset shop at the destination.
Kontaktuppgifter
83 Victoria Street , SW1H 0HW , London , Storbritannien
- + 442031708206
- info@sunweb.co.uk
- sunweb.co.uk
Lift pass always included
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have booked with Sunweb or many…
I have booked with Sunweb or many occasions.
Unfortunately, on this occasion due to no ski hire which is usually included in your overall package disappointed in what we have been charged for ski hire. Also no contact has been made to myself or my wife regarding our stay.
I hope this is constructive criticism and look forward to your response.
Kr
Mark Bywater
1 mars 2026
Svar från Sunweb.co.uk
Hello Mark Bywater,
Thank you for taking the time to write this review.
I am sorry to hear that you were unhappy that the bronze ski hire was not included in your package.
The ski hire promotion, that we have run for several seasons (including the current one) is specifically for France flight packages.
I see that your last booking with us was for Austria.
Therefore, the promotion did not apply in this case.
However, it was still possible to add ski hire, at a fee to your package.
We would be interested to know more about your comments regarding the lack of contact.
Do you mean during or after the holiday?
Please kindly reach out to us so that we can look into this:
Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196243-how-can-i-contact-sunweb-]
Thank you.
Kind Regards,
Team Sunweb UK
Very responsive and available to answer…
Very responsive and available to answer calls when needed.
23 februari 2026
Svar från Sunweb.co.uk
Hello Paul Forsyth,
Thank you for this 5 star review.
We are pleased to hear that you are satisfied with our communication and customer service.
We look forward to helping you with another Sunweb booking in the future!
Kind Regards,
Team Sunweb UK
Lots of choice available
Lots of choice available. We were very specific with our flight times and sunweb had the best options available for our short break away. Would rebook again based on the option to pick and choose your flights. (Early morning and late return)
8 mars 2026
Svar från Sunweb.co.uk
Hello Marie Hoodless,
Thank you for this 5 star review.
We are happy to hear that you are satisfied with our range of holiday packages and flight times.
Thank you for booking with us!
Kind Regards,
Team Sunweb UK
Sunweb delivered everything as expected.
7 mars 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Janette,
Thank you for your 5-star review.
Great to hear that you had a good experience with our services.
Kind regards,
Michelle
Team Webcare Sunweb
Booked with Sunweb again!
I am booked with Sunweb & leave in a week! (I have also previously booked with Sunweb loads of times). Booking process is really easy, tickets etc arrive on time. The included lift pass is a big deciding factor.
26 februari 2026
Svar från Sunweb.co.uk
Dear Karen,
Thank you for your 5-star review.
Great to hear that you had good experience with our services.
Wishing you a lovely holiday!
Kind regards,
Michelle
Team webcare Sunweb
So annoyed with Sunweb
So annoyed with Sunweb, we flew to Geneva which took 1.5hrs and their transfer time is estimated at 2 hours. We are still sat at Geneva airport waiting for our transfer to Flaine. We called them and basically they said tough so will never use the again as it’s ridiculous to have to wait longer for the transfer bus that the actual flight. Be very aware before you book! This is the first and last time we will use them. Customer service is non existent. Wish we had used Crystal who we always used to use, with the you are on the bus and off within 20 mins of coming through!! Aaahhh
7 mars 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Jacqueline,
Thank you for your feedback.
Sorry to hear that you had this experience. I would like to receive more information regarding this.
Because there are no contact details available from you, I am not able to contact you to discuss.
If you like to make a complaint you can fill out this contact form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-] our Aftercare department will check this one for you.
Kind regards,
Michelle
Team Webcare Sunweb
Great experience
Fast, easy to navigate website and good selection. Second time using them. Good follow up customer care.
3 december 2025
Svar från Sunweb.co.uk
Dear Sanbeth,
Thank you for your 5-star review.
Great to hear that you had good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Competitive pricing and search options
Easy to navigate holiday web search. Competitive on pricing and good follow up once I'd confirmed the booking.
25 februari 2026
Svar från Sunweb.co.uk
Dear Mike,
Thank you for your great 5-star review.
Happy to hear that you had good experiences with our website and services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
No response to queries
Website was good, but some info was missing from our booking and it then seems impossible to contact the company.
Seems like if Sunweb can't answer your query with AI then they can't answer it full stop!
24 februari 2026
Svar från Sunweb.co.uk
Hello John,
Thank you for taking the time to write this review.
We reached out to you today to discuss this review.
Thank you for calling us back and for sharing your detailed feedback.
We have sent this over to the relevant department.
Our live chat and whatsapp always start with a chatbot.
Often the chatbot can answer questions. For example, they can link you to the FAQ's.
If you ask to be put through to a person, the chatbot will put you through, after asking some questions.
This was the case for both the whatsapp and live chat you sent.
The live chat that you sent was answered within 5 minutes. Your questions were answered by a member of our team, not AI.
Live chat is the fastest way to get in contact with us during the busy Winter season, as we can receive a high volume of calls and whatsapp.
Further to this, all of the answers to your questions were in our FAQ's.
There was also some information in the overview tab for your accommodation, in an email sent last month (:re: flights) and in your vouchers.
If you need anything else, please do not hestitate to contact us.
Kind Regards,
Christine
Team Sunweb UK
Website each to navigate
Website each to navigate, good ski packages lift passes always included
23 februari 2026
Svar från Sunweb.co.uk
Dear BB,
Thank you for your great 5-star review.
Great to hear that you had a good experience with our website.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
The worst welcome you can imagine ...
We arrived to discover our apartment had been given to someone else, but for reasons that were never properly explained their apartment was not suitable/available to us. We were kept waiting for 3 hours (till after midnight) before being told that 7 of us would have to sleep in a 1 bedroom, 1 bathroom appartment! Sunweb never replied to our message in resort and have told me that they will "aim to reply within 6 weeks" to my complaint.
Edit after below reply - 5/3/26
I have already submitted a complaint via the link you suggest. That is when I got the automated reply telling me that you aim to reply within 6 weeks. This is totally unacceptable after such a significant problem.
14 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Steve,
Thank you for your feedback. I am really sorry to hear that you had this experience.
I would like to contact you regarding this, to receive more information. Because there are no contact details available I can not contact you, therefor I like to request you to contact us.
At this form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-] you can submit a complaint, our Aftercare department will reply to you.
Kind regards,
Michelle
Team Webcare Sunweb
Svar från Sunweb.co.uk
Dear Garry,
Thank you for your 5-star review.
Great to hear that you had a good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
We visited the la Chaix hotel in Alpe…
We visited the la Chaix hotel in Alpe Duez a couple of weeks ago booked through Sunweb. At first we were impressed with the hotel, food was basic but a great location. I left the hotel to go to the shop to get some drinks for my children, as I walked through the exit door I caught my jacket on a mantel jagged edge on the door frame, this ripped my Patagonia jacket and was very frustrating for me. I then told thean on the desk who shrugged his shoulders and said it was a shame. I took images of the jagged edge which still had the fluth from my jacket on it. I asked if I could speak to the manager as I was really upset and was concerned that a child could cut their hand on the edge. When he arrived he wasn't bothered what so ever and told me that I need to speak with Sunweb? I told him that he needs to cut the edge off as this could hurt somebody in which he eventually did. I then called Sunweb and explained the situation and emailed over the pictures from the incident. Sunweb told me not to worry and it would be sorted?
2 days later we received an email saying that I need to speak with the hotel directly. Due to the language barrier I asked the sunweb rep to meet me at the hotel to get this sorted? When she arrived she was on team hotel and stated that I would need to make a claim on my travel insurance, which I found totally unacceptable, not only that it wasn't my fault it was the attitude of the rep and hotel manager. All I really wanted was an apology and for them to accept responsibility, the jagged edge could of cut somebody's hand , and they were not bothered what so ever. I am really frustrated with Sunweb I thought they could of dealt with this in a better way and at least repair my coat.
16 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Andy,
Thank you for your feedback. Sorry to hear about your experience. That is not what we want for your holiday.
I would like to contact you to receive more information but there are no contact details available.
If you like to submit a complaint you can do that with this form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]
Our Aftercare team is happy to review this with you.
Kind regards,
Michelle
Team Webcare Sunweb.
Sunweb can not be depended on to provide a holiday.
Booked a ski holiday with Sunweb, paid in full, booking confirmed.
Three weeks before holiday had an email to tell me the hotel was overbooked and that my room booking was cancelled. This meant that I would lose out on all the other expenses I'd already forked out for, transfers, parking, luggage upgrades etc.
I was able to keep my flight, but book a hotel elsewhere at a higher cost because it was a late booking. Sunweb were unable to provide an alternative hotel. Sunweb's inability to book the hotel cost be an estimated £300. I won't be using them again and would not recommend anyone to use.
24 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Thomas,
Thank you for your feedback, sorry to hear that you had this experience. That is not what we want for your holiday.
Because there are no contact details I am not able to contact you.
If you like to submit a complaint than this is possible by our contact form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]
Our Aftercare team is happy to review it with you.
Kind regards,
Michelle
Team Webcare Sunweb
Svar från Sunweb.co.uk
Dear Iain,
Thank you for your 5-star review.
Happy to hear that it was easy to book your holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Hotel were not expecting us
We arrived at the Hotel (VVF Club Serre Chevalier Briançon) for a half-term ski break to find they were not expecting us!
Luckily the hotel reception staff were able to sort a room and ski gear (which also hadn't been booked) but Sunweb were not helpful and I had to chase up mid-week to confirm that we were no going to have to pay on checkout.
I can accept that errors happen but the lack of proactivity in resolving the issue and keeping us informed was very disappointing.
I see Sunweb have replied to this review but the URL they asked me to contact them on doesn't work.
14 februari 2026
Svar från Sunweb.co.uk
Dear Arthur,
Thank you for your feedback. We are very sorry to hear that you had this experience during your holiday. This is not what we want for your holiday.
We would like to receive more information regarding this, I will also inform our Aftercare team.
When you like to make a complaint than this is possible via this link Sunweb FAQ [https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk] that we have all your details to check this for you.
Kind regards,
Michelle
Team webcare Sunweb
Very easy to book
23 februari 2026
Svar från Sunweb.co.uk
Dear Mrs James,
Thank you for your great 5-star review.
Happy to hear that it was easy to book your holiday.
Wishing you a great holiday!
Kind regards,
Michelle
Team Webcare Sunweb
Easy to use website with great…
Easy to use website with great selection of options to help you find the perfect ski holiday
14 augusti 2025
Svar från Sunweb.co.uk
Dear Anthony,
Thank you for your 5-star review.
Happy to hear that you had a good experience with finding and book your ski holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Straight forward easy booking
Straight forward easy booking, with clear pricing and options - Sunweb give you the choice to go where and when you want, but with the protection of a major travel company behind you
15 februari 2026
Svar från Sunweb.co.uk
Good morning,
Thank you for your great 5-star review.
Happy to hear that you have good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Christine was extremely helpful in…
Christine was extremely helpful in giving advice me advice on different resorts and hotels.
22 februari 2026
Svar från Sunweb.co.uk
Dear Nathan,
Thank you for your great 5 star review.
Happy to hear that Christine could assist you with finding your ski holiday.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Detta är Trustpilot
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