As far as price and overall value are concerned you can't beat them. My reason for not giving 5* is that when I tried to call for advice I couldn't speak to anyone and the web chat agent couldn't answ... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pretty easy to book and find the options I wanted. I did a comparison of booking directly and lift tickets and Sunweb were cheaper so it made it a more sensible option for 5 people. We met people la... Se mer
Easy to book. I have used Sunweb twice before. Great that ski passes are included and that equipment can be purchased when booking. Accommodation has been as described, clean and convenient.
Företaget har svarat
Really easy booking process. Have used Sunweb multiple times before and have a lot of confidence in them.
Företagsinformation
Skrivet av företaget
We specialise in ski holidays with one clear promise: lift passes are always included. That means you know the real cost of skiing upfront – no hidden extras, no surprises. As one of Europe’s largest ski tour operators, Sunweb offers access to hundreds of hand‑picked accommodations across the Alps, with flights available from more than 20 UK airports. Whether you’re travelling solo, with friends or as a family, our flexible packages let you easily add ski hire, lessons and transfers to create a holiday that fits your plans and budget. And with our flight packages to France your ski rental is included too. We stand out by combining competitive pricing with simplicity. Our easy‑to‑use website and app give you clear information before you travel and support while you’re away. For extra peace of mind, all our package holidays are ATOL and ABTA protected, and we offer optional flexible rebooking on many trips. Thousands of UK skiers choose Sunweb for our transparent pricing, wide choice of resorts and excellent value for money. If you want less stress, more skiing and a package that includes what really matters, Sunweb UK is the smart way to hit the slopes.
Lift passes are always included
Skrivet av företaget
- All of our ski holiday packages include a lift pass as standard
- It is important for Sunweb that your holiday is as carefree as possible. This is why we include lift passes with all of our ski holiday packages allowing you ski more and pay less! Including lift passes in the total price also means you don't need to expect any hidden costs when going through the booking process. With our colleagues exploring the Alps each year in search of the best destinations, we have personally created some the best value ski holiday packages with a lift pass included so that you can enjoy a snow-filled getaway without breaking the bank.
Ski rental and Ski pass included
Fly to France and your ski hire is included.
For those of you tired of lugging your skis all the way from the UK to the French Alps, worry no longer. Sunweb is currently offering bronze ski rental to everyone who books a flight package to France.
You will receive bronze skis, boots and ski poles which are perfect for kids and new skiers included in the price of your package. The equipment can be collected at the local Skiset shop at the destination.
Kontaktuppgifter
83 Victoria Street , SW1H 0HW , London , Storbritannien
- + 442031708206
- info@sunweb.co.uk
- sunweb.co.uk
Lift pass always included
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great first experience
This was our first time travelling with Sunweb. Really couldn't fault them. The price was good, communication easy and their app contained all the info we needed. Would definitely book with them again.
14 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Natalie,
Thank you for your 5-star review.
Great to hear that you had good experience with our services.
Hopefully we can welcome you again at one of our Sunweb destinations.
Wishing you a great day.
Kind regards,
Michelle
Team Webcare Sunweb
Very safe and easy to contact customers…
Very safe and easy to contact customers service
22 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Hello Chef Tin,
Thank you for this excellent review.
We are happy to hear that you are satisfied with our Customer service.
Thank you for booking with Sunweb!
Kind Regards,
Christine
Team Sunweb UK
Budget skiing in Alpe Duez
Went skiing in Alpe Duez, was looking for a decent budget ski holiday and that’s exactly what we got. Only issue was with the transfers which could have been better.
14 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Hello Customer,
Thank you for this 4 star review.
I am happy to hear that you had a nice holiday in Alpe d'Huez, and that the holiday met your expectations.
However, I am sorry to read that you had some issues with the transfer.
If you have not done so already, please send a complaint for this via the link below, so that our aftercare team can look into it for you:
https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk [https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk]
Thank you.
Kind Regards,
Christine
Team Sunweb UK
Svar från Sunweb.co.uk
Hi TG,
Thank you for your fantastic review.
We are pleased that you are happy with our holiday deals.
Thank you for booking with Sunweb!
Kind Regards,
Christine
Team Sunweb UK
Svar från Sunweb.co.uk
Hello Ashley,
Thank you for this excellent review.
We are very pleased that you are happy with our customer service.
Thank you for booking with Sunweb
Kind Regards,
Christine
Team Sunweb UK
Svar från Sunweb.co.uk
Hello Andrea,
Thank you for this 5 star review.
How nice to hear that you are happy with our website and pricing.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
Excellent website and booking system
Excellent website and booking system, well done5******
17 februari 2026
Svar från Sunweb.co.uk
Hello Jason,
Thank you for this excellent review.
We are thrilled to read that you are so happy with our website and booking system.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
What I like about Sunweb is that the…
What I like about Sunweb is that the price you see is more.or.less the price you will pay.
I always self.drive for my ski holidays and so far they have always been the best.
17 februari 2026
Svar från Sunweb.co.uk
Hello Matthew,
Thank you for this excellent review.
We are happy to hear that you are satisfied with the transparancy of the pricing on the website.
How nice that you have had grat holidays with Sunweb!
Thank you for booking with Sunweb again!
Kind Regards,
Team Sunweb UK
You double booked my accommodation
You double booked my accommodation, offered me an alternative, then told me that was also full. All within 3 weeks of departure.
Customer services very hard to get hold of. Email responses were delayed. I would not recommend sunweb
10 februari 2026
Svar från Sunweb.co.uk
Hello Joeyjo,
Thank you for taking the time to write this review.
We are sorry to hear that your accommodation was double booked and that the alternative accommodation was also not available.
It is a shame that other options were in other resorts and did not work for you.
Instead, you chose the option to cancel your booking, for a full refund.
We are also sorry to read that you had some delay for email replies during the busy winter season.
Kind Regards,
Team Sunweb UK
Sunweb was straightforward and easy to…
Sunweb was straightforward and easy to navigate to book my trip.
14 februari 2026
Svar från Sunweb.co.uk
Dear Dawn,
Thank you for your 5-star review.
Great to hear that it was easy to book your holiday on our website.
Wishing you a great holiday!
Kind regards,
Michelle
Team Webcare Sunweb
Great 3 day skiing
Easy booking
Great value
Two rooms for two of us
Ski hire and lift passes at hotel
100m to piste and ski to gondola
Clean jacuzzi
12 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Dear Jane,
Thank you for your 5-star review.
Great to hear that you had good experience with our services.
Hopefully we see you again at one of our Sunweb destinations.
Kind regards,
Michelle
Team Webcare Sunweb
One stop shop!
Great range of choices, with clear and comprehensive information on resorts and accommodation.
Easy to navigate booking, although it could be a little clearer that transfers from the airport are not included, as this could catch you out.
I like the ski holidays showing prices including the six day area lift pass included.
12 februari 2026
Svar från Sunweb.co.uk
Hello Tracey,
Thank you for this excellent review
We are happy to hear that you are satisfied with our range of packages, the information on our website, and the ease of navigating our booking steps online.
It is also nice to read that you like our included ski passes.
Transfers are an optional charged add on for our flight packages.
This is indicated in the preferences step of our flight bookings.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
Svar från Sunweb.co.uk
Hello Suz,
Thank you for this 5 star review.
We are pleased to hear that you are satisfied with our online booking process,the information on our website, and the value for money for our packages.
Thank you for booking with Sunweb!
Kind Regards,
Team Sunweb UK
Italian Dolomites Ski Holiday booking
I found a good deal with Sunweb and I'm looking forward to skiing in the Italian Dolomites. The website has a booker friendly layout and I found the search and booking process straightforward. It makes life easier in the knowledge your accommodation, flight, transfers and ski pass are all taken care of and the price includes your lift pass already
12 februari 2026
Svar från Sunweb.co.uk
Hello Simon Duckmanton,
Thank you for this excellent review.
We are pleased to hear that you found a good deal with Sunweb.
We are happy to read that you find our website easy to use, and that you are satisfied with our package options.
We hope that you have a fantastic time in the Italian Dolomites!
Kind Regards,
Team Sunweb UK
Svar från Sunweb.co.uk
Hello Nicola M,
Thank you for your 5 star review.
We are very pleased to hear that you find our website quick and easy to use.
It is also great to read that you are satisfied with our prices.
Thank you for booking with Sunweb.
Kind Regards,
Team Sunwb UK
Able to specify our exact dates
Able to specify our exact dates - for a short break - and quotes were excellent.
3 februari 2026
Svar från Sunweb.co.uk
Dear Judith,
Thank you for your 5-star review.
Great to hear that you had a good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Webcare Team Sunweb
Awful
Awful. Ruined a very large family holiday by extremely poor communication and did not help whatsoever. If you have a large booking, don’t bother.
12 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Hello Beth Cowen,
Thank you for taking the time to write a review.
We are sorry to hear that you were disatisfied with our Customer service, before your holiday.
We do hope that your group enjoy your Sunweb holiday.
If you would like to do so, you can submit a complaint after your holiday so that our aftercare team can look into your concerns
https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint- [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]
Thank you.
Kind Regards,
Team Sunweb UK
Booked the last 4 ski trips with Sunweb…
Booked the last 4 ski trips with Sunweb and just booked another for next month. If they continue the way they have then they have a customer for life.
5 star all the way.
9 februari 2026
Svar från Sunweb.co.uk
Hello James,
Thank you for this fantastic review.
We are so happy to hear that you have had 4 amazing holidays with Sunweb!
Thank you for booking with us again!
Kind Regards,
Team Sunweb UK
OK but not good enough for the price.
We stayed at Les Arc 1950 (Presidence P&V Premium), this met most of our expectations, Some parts of the accomodation needed maintenance or repair.
We were disappointed that the balcony windows were locked (this seems to be a policy) and could only be opened a few centimetres.
We were disappointed that the ski and boot room was entirely too small for the number of residents and was not kept clean nor dry.
I was particulary disappointed that the fitness and spa facilities were too small for the number of residents, were not maintained not managed well enough (for example people entering the area in outdoor shoes, allowing smaller children to use the jacuzzi etc. floods of water on the floor, area not kept clean or safe).
Staff seemed generally helpful
2 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Hello Mr Johnson,
Thank you for this detailed review.
We are happy to read that your accommodation mostly met your expectations, and that the staff were helpful.
However, we are sorry to hear that certain parts of the holiday, such as the balcony, ski and boot room and management of the spa facilities were disappointing.
If you have not done so already, you can send a complaint for these points via the link below.
Our aftercare team can then look into this for you.
https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk [https://service.sunweb.com/en/support/ticketsew/?ticket_form=sunweb_uk]
Thank you.
Kind Regards,
Team Sunweb UK
All in all I was very disappointed with…
All in all I was very disappointed with Sunweb. We booked La plagne France, when I booked the accommodation I was 100 percent sure I had booked a double room but when we arrived that wasn’t the case it was a studio apartment with 2 bunk beds which for couple is not ideal. This bunk beds would t even fit older children in let alone fully grown adults. We ended up pushing the sofa beds together which was very uncomfortable. Also the skii pass and skii lift pass information was so vague. We spent out first half of our first day trying to find where we collected this as a result of the information provided not being to standard. My advice would be if you go book Sunweb holidays make sure you triple check everything with the booking and when looking at accommodation don’t take the pictures of the rooms to be what they say make sure it says word for word.
7 februari 2026
Omdöme utan inbjudan
Svar från Sunweb.co.uk
Hello Jack Whibberley,
Thank you for taking the time to write this detailed review.
We are sorry to hear that you were disappointed with your Sunweb holiday.
The details for each room type, including bed types are mentioned in a drop down menu on our website.
Sometimes, bed types can vary :eg: double, single beds, sofa beds, bunk beds.
In your case, the bed types for the studio were mentioned on the website under the room type.
Furthermore, you did not ask for a room preference ahead of the holiday :eg: double bed.
While we cannot guarantee preferences, if we send these to the accommodation, they will try to fulfil them, if possible.
The information for your lift pass collection and a list of ski hire shops you could choose from were noted in your travel documents (vouchers).
It is a shame to read that these vouchers were not clear for you.
We would have been happy to help before the holiday and our guide team could have helped during the holiday if you had questions about these.
The photos shown with the accommodations on our website serve only to give you an idea. As individual apartments or hotel rooms are not identical, it can occur that the accommodation provided on location differs from the photos on the website.
Again, we are sorry to read that your accommodation did not meet your expectations.
If you book a Sunweb holiday in the future, and have any issues during the holiday, please reach out to the guide team so that they can try to help you while you are at the destination.
Kind Regards,
Team Sunweb UK
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.