Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... Se mer
Företaget har svarat
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... Se mer
Företaget har svarat
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... Se mer
Företaget har svarat
Företagsinformation
Om Sunnova Energy Corporation
Skrivet av företaget
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Kontaktuppgifter
20 Greenway Plaza #475, Houston, TX 77046, USA
- sunnova.com
4,4
Utmärkt
2 tn omdömen
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Una experiencia super buena
Una experiencia super buena. Tanto con el equipo y su personal.
6 mars 2025
Svar från Sunnova Energy Corporation
Saludos Josue. ¡Gracias por tu calificación de 5 estrellas! Nos sentimos honrados de saber que su experiencia se alinea con nuestro compromiso. Estamos aquí para garantizar que su viaje solar sea nada menos que excepcional. ¡Bienvenido a bordo!
Can't get enough!
Currently on my second set of battery and solar panels. Love the client service! EVERYTHING ON POINT!
26 februari 2025
Svar från Sunnova Energy Corporation
We appreciate your feedback, Eline. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Svar från Sunnova Energy Corporation
Thank you for sharing your positive feedback! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!
Svar från Sunnova Energy Corporation
Hello Earl. Thank you for your 5-star rating! We are here to ensure that your solar journey is nothing short of exceptional. Thank you for choosing Sunnova!
They had us up and running in no time…
They had us up and running in no time at all. The people we had were very knowledgeable and very polite.
22 februari 2025
Svar från Sunnova Energy Corporation
Hello Charles. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Svar från Sunnova Energy Corporation
Richard, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!
Svar från Sunnova Energy Corporation
Agradecemos tus comentarios, Noelia. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Product is okay - horrible customer service
I signed an agreement with Sunnova to add a battery to my solar system back in 2023. The customer service experience has been the worst I have ever received from day one. I don’t have any complaints on the product installed. It’s working just fine. But it took almost two years to get it installed and functioning as they kept failing CPS inspections multiple times and nobody at corporate really seemed to care. Also, I initially referred some family and friends who also got their battery installed - but never received the promised referral money from the Company. I called a few times to check status of that (you would think two years later they would have paid it by now) just to be told that my referrals were never entered into the system by the sales rep (who confirmed to me he was going to do it in the system when I initially purchased the battery) so too bad! I’m out of luck… again just another sign that this Company does not really care about it’s customers. My advice if you are considering Sunnova is… do your research… and don’t expect great customer service.
26 februari 2025
Omdöme utan inbjudan
Svar från Sunnova Energy Corporation
Hi Daniele, We genuinely appreciate your feedback, as it helps us identify areas where we can improve.
Siempre que se llama contestan y el día…
Siempre que se llama contestan y el día que colocaron las placas, todo fue con seriedad y muy amables.
25 februari 2025
Svar från Sunnova Energy Corporation
¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!
Svar från Sunnova Energy Corporation
Agradecemos tus comentarios, Maribella. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Una empresa responsable donde se…
Una empresa responsable donde se comunican conmigo en cualquier momento y si tengo dudas los llamo y son muy atentos. Me resuelven cualquier situación.
24 februari 2025
Svar från Sunnova Energy Corporation
Agradecemos tus comentarios, Luis. Nuestro objetivo es brindar un servicio al cliente de primer nivel y sus comentarios no tienen precio en nuestra búsqueda de la satisfacción del cliente.
Svar från Sunnova Energy Corporation
Hi Megan, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Svar från Sunnova Energy Corporation
Hola Mercedes, Nos alegra saber que nuestros servicios han sido satisfactorios. Gracias por tu evaluación de cinco estrellas. ¡Agradecemos tus comentarios! Esperamos que nuestros servicios sigan superando sus expectativas.
Me gust sunnova porque me da tranquilidad
Me gust sunnova porque me da tranquilidad y se que no me quedaré sin luz con tanto problema que tenemos acá en Puerto Rico gracias por brindarnos un servicio de excelencia
22 februari 2025
Svar från Sunnova Energy Corporation
Hola Carmen, Nos alegra saber que nuestros servicios han sido satisfactorios. Gracias por tu evaluación de cinco estrellas. ¡Agradecemos tus comentarios! Esperamos que nuestros servicios sigan superando sus expectativas.
Sunnova doesn't honor their warranty.
My Sunnova Solar leased system has been malfunctioning since March 26, 2024, and Sunnova refuses to fix it. They sent technicians to check it twice. The first time in August 2024, when they changed out the dedicated meter. That didn't fix the problem. The second time on Sept. 13, 2024. The tech. told me the inverter was bad. Sunnova canceled the work order and didn't fix it. I cut off the auto payments and they shut the system down but won't remove their faulty equipment from my home as I requested. I had 2 electric bills that were over $500 each this last summer. That shouldn't ever happen with this large of a system installed.
26 augusti 2024
Omdöme utan inbjudan
Svar från Sunnova Energy Corporation
Hi, thank you for sharing your concerns with us. We’d like to help resolve the issue, so please feel free to contact us at 866-786-6682 with your account details. We apologize for any inconvenience and always aim to improve our customers' experience at Sunnova.
Da tranquilidad a mi vida
21 februari 2025
Svar från Sunnova Energy Corporation
¡Gracias, Nilda! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!
Savings are not what was expected!
When first installed Oct 2023 and then turned on Feb 2024, It appeared that all was going well. Summer was fine then Oct came and we got a bill from Eversource! Any and all of the excess power we created was used up. The fourth bill from Eversource is now due for the month of January. At the current rate of solar production it appears that six months of electric usage will not be covered with 100% solar. I have contacted sunnova about this concern and they have started the process to investigate what the issue might be
25 oktober 2024
Omdöme utan inbjudan
Svar från Sunnova Energy Corporation
Hi Nick! We appreciate your feedback. Thank you for being part of the Sunnova Family!
Svar från Sunnova Energy Corporation
We appreciate your feedback, Isolde. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Svar från Sunnova Energy Corporation
¡Gracias por compartir sus comentarios positivos, Jose! ¡Estamos encantados de que haya tomado la decisión de optar por la energía solar y unirse a nosotros en nuestra misión de proporcionar independencia energética!
Have been a customer for over 7 years
Have been a customer for over 7 years. They have allways been there for me. Anytime I"ve had a situation (which have"nt been many) the service has been superb. On time & rapid.
19 februari 2025
Svar från Sunnova Energy Corporation
We appreciate your feedback, Jorge. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.