Suncoast Credit Union Omdömen 

I was warned when I walked in to sign in and join. I assumed just a minority customer's general opinion. I joined for checking/ savings & deposited 80.00 cash & left okay. Three weeks later I deposit a small check I received from my attorney & I expected a hold but not the nasty treatment from customer cc service NOR restricting access via phone & online to my account! Then trying to say the check is going to be returned & asking me accusation questions as well as accusing me of taking 20.00 from the check when it hadn't even cleared yet! Stupid incompetent & POOR customer relations. Once tge check clears i hope to close the acct & go somewhere im welcomed & staff acts like professional adults. It's your money until you deposit it.

Suncoast Credit Union — Extremely Frustrating Lending Experience
My experience with Suncoast Credit Union as an auto lender has been extremely frustrating and, frankly, has left me questioning how they handle customers' loans and whether their practices are designed to be transparent.
I took out a car loan with Suncoast after they advertised an EV credit. The credit was not initially applied to my loan, and I didn't discover the issue until months later.

Assuming all good I simply planned for my direct ACH withdrawals. the point of placing such payments automatic is for convenience and not to worry you are late with a payment. Problem is they then sneak in a higher monthly payment than you contracted for. I only realized this after making 3 years of onetime monthly payments. looked at my loan to see how much I owed on my vechle. only to discover the moth was not adding up. taking a closer look I noted the over payments. $1400 in over payments. That's when I discovered that Suncoast had added an insurance product to my loan that I never requested or needed. It was buried among the many documents you are asked to digitally sign when closing a loan, and, in my experience, it was not made clear enough that this would add approximately $33 per month to my payment.

When I called to have it removed, I was told it would be taken care of. Two months later, it was still on my loan.

I called again and spent an enormous amount of time being transferred from one department to another, with employees repeatedly telling me that the issue belonged to another department. Half the people sound helpful and like they are on your side but in the en d do absolutely nothing tp resolve the issue but worse lie about it.. Eventually, I was told they would review and have the insurance cancellation removed but that they could not reimburse me for past months paid. FINE! Except A month later, it was still there.

I then spent another hour on the phone only to be told that I needed to sign a form. That was the first I had heard of this requirement. OK— send me the form and I'll sign it. I was told it would be emailed to me. It never was.

At this point, I've spent hours trying to correct something I never asked for in the first place.

And if you have a normal 9-to-5 job, be prepared to take time off if you need help, because their customer-service availability is extremely inconvenient for working people.

The most infuriating part came during my latest call, which lasted roughly two hours. I was told I would receive no credit for the months of additional charges resulting from their failure to resolve the issue, despite the fact that I had already contacted them and been told it would be removed. Then I was told that if I signed the required form that day, my payment could actually be higher because it was the middle of the month. HUH??

How does that make sense?

From a customer's perspective, this has felt like a never-ending maze of departments, paperwork, transfers, missed follow-ups and charges that I never knowingly agreed to. Whether these problems are the result of incompetence, poor internal communication, or something more concerning, the end result is the same: the customer pays for Suncoast's mistakes while being forced to spend hours trying to get them corrected.

I strongly recommend that anyone considering a Suncoast auto loan read every single document extremely carefully, question every charge, and independently verify that every credit and cancellation has actually been applied. OR BETTER YET LOOK ELSEWHERE FOR A LOAN.

After this experience, I have very little confidence in Suncoast as a lender and would think twice before ever doing business with them again.

Terrible experience with Michael P., Wealth Specialist at LPL Financial (a third party to Suncoast Credit Union).I am extremely disappointed with the lack of financial knowledge and capability demonstrated here. I approached Michael for assistance with obtaining a Medallion Signature Guarantee, something Suncoast explicitly stated he would handle.Instead, he refused to provide the medallion stamp, claiming he would not do it because of a financial relationship—directly contradicting what Suncoast promised. For a designated "Wealth Specialist," this level of unhelpfulness and conflicting information is completely unacceptable. If you need reliable investment services or standard financial procedures handled correctly, look elsewhere.
All I can say is this bank needs todo better!

Ordered a cashier’s check. They took the money out of my account and it never arrived. They required me to wait 90 days with all that money missing before they were willing to open up an investigation. Then got a new credit card because they locked my old one for fraud - paid a 25 dollar rush fee to get it within three days. A week later I call to inquire, and though they charged me the rush fee, the order was never put in. I asked to have the 25 dollar rush fee refunded since obviously I did not receive anything and the customer service representative was surprised I asked and seemed hesitant to give it to me. I have mostly just been avoiding moving to a new bank for laziness but I am at my limit with this place. I would not suggest this business to anyone unless I hated them.

Rebekah at the New Port Richey branch went above and beyond all my expectations of a member advocate. She spent a couple of hours on the phone and computer trying to help me with my problem and called me the next day and had my problem resolved. She was patient, understanding, and never stopped trying to get things straightened out... which she did! Can not thank her enough for all she did. A Fantastic representative of Suncoast Credit Union!!!!!!!

The company has been 5 stars until they started making business accounts use the STSpend Track for business credit cards. It has been a mess from the start. I could not use my account or access the money for weeks with no notification. Now that I have crossed that bridge it is no better. Frustrating and full of glitches to use. I quit! However, I do like Suncoast for my personal banking and I appreciate the lower interest rates on my personal accounts. I would give them 5 stars if not for the terrible decision to us ST and split my business debit from my business credit card.

Fraud /accusations

Suncoast Credit Union is a security nightmare. They lost my identity last year. This includes Social Security numbers and other Personal Identifiable Information. Then, I get fraudulent charges on my debit card and flag them as fraudulent with them. It has been almost a month, and I still haven't received my money back as the investigation continues. I ask when will the investigation be completed and they say, we don't know, there is no time limit. DONT USE THIS BANK, ITS AMATEUR HOUR

Maggie Letchworth is my #1 source for information on my investment accounts with Suncoast. I am NEVER disappointed when I call for information, when I get Maggie. I have been a Suncoast member for over 20 years. Maggie has been my go-to-person, on any and all questions. She's straight forward, organized, honest, and gives you the best advice. I once had another insurance company pressuring me to change accounts and lose money in the process. I had them call Maggie before I signed. She set them straight and advocated for me in the process. She's an amazing employee who ALWAYS has her customer's best interests at heart!

CREDIT CARD PAYMENTS MISSING! Went to the Estero branch June 26, met with Alex, showed him the missing and reversed CC payments. He sent a message to the "back office" and scheduled an appointment to meet today June, 30. He wasn't there. I met with Amy, who said he made NO notes in the computer. I explained my dilemma all over again to her. She did not even attempt to look at my account. Just turned her monitor around and said "here's your balance!" RUN FROM THIS CU!

From a top tier financial institution where everything was possible from the Bill Pay service to loans and other areas to make financial decisions this credit union is in the gutter now with their so called upgrades updates that has proven to be a nightmare, why mess around with a system that everyone knew and was happy with? I think it's time to kick the responsible parties for this mess out and try to save this financial institution that has always been there for the customer, I still have several accounts with them but reducing the traffic once the credit card is paid and satisfied adios amigo.

We were promised Zelle in May for transfers. Now they say maybe by December but things can change. Transfers take days…….

I had a fraudulent charge on my account. Rose Chavez, the customer service rep, was so helpful in reporting the fraud and setting me up with a new debit account. She spent quality time with me and was very nice to work with. I appreciate the assistance I got from Rose! Thank you!

I have been a member for about 20 years. The complete downward spiral of this credit union has been wide screen to ANY member paying attention. This was a place I have relied upon any time I want to buy a car, motorcycle, or even get a loan for anything!!!

Now any decision is a corporate committee meeting with cold handshakes and shallow apologies.

I got married last year and wanted a small loan to help my wife/kid relocate and get all affairs in order.

For $2,000 Suncoast declined me.

Wells Fargo said yes. Not only have I never stepped foot in a Wells Fargo - I don't bank there.
Then Wells Fargo put a cherry on the cake by approving a loan for a new A/C system.

Suncoast let a Chinese seller rip me off for $42.55 even though I submitted proof my item is STILL in Aiken S.C. at the time of this writing. After the long dispute process (screen shots, TWO DAYS of CCTV footage) I submitted the link provided by the seller and the seller provided a link showing it was delivered SEVEN days after the order. Items don't get through Customs that fast. PERIOD. Suncoast sided with the seller and took my money and MY TRUST.

Run away screaming.

Me gusta Suncoast con el poco tiempo que llevo con ustedes no e tenido problema. Me gustaria que tuviera en mente, que si la oficina del SS le deposita a ustedes los cheques 2 o 3 dias antes, porque no lo aclaran para esas fechas. El banco anterior que tenia 2 dias antes de el dia 3 mi cheque estaba depositado del SS..Espero q lo tengan en mente. Gracias

Suncoast is the best for all my banking needs. After using several banks over the years I have never experienced anything like Suncoast. The best people work at my branch.

Customer Service seemed to do their best to slow down the process of closing an account. It’s been two weeks now and the count is still not closed. I would have nothing to do with this credit union again. Worn other people.

I have been a customer for over 25 years. They have just changed policies related to loans without notifying the membership. If you have experienced concerns, please join me in filing a complaint with the Federal Trade Commission and the Consumer Financial Protection Bureau.

Was at SunCoast Credit Union, at Winter park Fl 32789,I made three different attempts to open a business checking account, Never in my life felt discriminated till I went to this branch I had to come back three different occasions every time they would ask me for different documents which really made NO sense I still comply and came back and forth with everything they asked after I thought it was finalized a person by the name of Isaac told me that he need it to do a soft pull of my credit, I thought it was oddl, I agree anyway. I know my credit is excellent after he looked at it he said i need it proof of address, I own different properties so it shows on my credit report I explained he still said he need it my ss#. Which it was strange. Waste it like 2 hours never got the business checking account. Never had this situation happen before and have had many accounts in my life, very sketchy the way this branch operates

After having a membership at a credit union in Michigan I was spoiled with a great customer service that they had. I have a safe deposit box there and when the one year contract is over with I am closing everything at Suncoast Credit Union! Today I went there to use my box and when I came out of the privacy room the young lady who let me in was standing back over to the front of the branch talking to a friend of hers. So I had to walk all the way across the branch with my safe deposit box to get her attention to let me back into the safe to put my box away. I called to make a complaint I was on hold forever I finally hung up. I would not recommend this credit union!