Suncast Omdömen 110

Thein the Resin Material failed in sunlight.
the shed design (folds at the corners); All 4 corners failed; complete separation.

Purchased two (2) 124 gallon Water Resistant Deck Boxes for $383.06. They literally fell apart approximately 40 days later on a windy day. It was past the 30 day return so we filed a warranty claim. Suncast refused to warranty the boxes because damage caused by "weather" is not covered. The quality of the boxes was extremely substandard. A simple wind ripped them apart. I do NOT recommend purchasing anything from this company considering the quality of the products we purchased and their response.

Purchase a suncast 8x7 entertainment cabana shed.customer service is just terrible. They do not want to own up to their product being defective. Both left and right roof top portions are defective. Can not get either one to fit on. Contact them and sent pics, sent pics of what the shed was on(concrete slab) they couldn’t use that as excuse to say that’s why it’s not fitting, so they made up all kind of other excuses. Can you believe they have an A rating on BBB. All these complaints. Why isn’t there a state wide lawsuit for this company . I’m ready to sign in with it. So I have a product that is not useful.

Roof cracks, Roof Leaks like a sieve. Rusting everything in the shed.
Need to start a Class Action suite as this has happened to many customers and Suncast denies Warranty on there defective plastic roof.

Bought a 7'x4' shed from Costco...
The roof was too small! By a half-inch!
The ONLY WAY I could get it to fit was to remove the 2 aluminum roof "rafters" and take a utility knife to one of the rear corners!
I wish I'd consulted Yelp BEFORE I bought.
NEVER AGAIN WILL I BUY SUNCAST!

Terrible company that does not stand by their products or honor their warranty. I'm out a thousand dollars on a shed that has a giant crack in it and they refuse to replace the panel. Don't buy from this company. Read reviews everywhere they are terrible and lots of people have had the same issue. Put them out of business.

I think customer service enjoys playing games. I tried to register my shed and sent them the required receipt, as well as the packaging slip. Neither has been enough... They keep coming up with excuse after excuse saying something is not valid for one reason or another. This time the store name isn't on the receipt, which it clearly is. As for the product... I purchased a horizontal shed model BMS4950, and it's quite flimsy IMO, and although everything is firmly in place there are a few open gaps at the back. We can't figure out why other than poor manufacturing. As for customer service and their warranty, it's become clear they will keep you from registering a product so they don't have to take accountability for the product when it fails.

Truly the worst customer care service ever. I’ve had my horizontal deck box for 18 months. Every screw has come loose or fallen out completely. The top literally warped. I’ll be putting at the curb soon. Gorilla tape is the only thing holding it together. Never again. Customer service had every excuse to do nothing.

SUNCAST CONTAINER ....
BOUGHT A STORAGE 200 CUBIC SQUARE FOOT CONTAINER FOR LOUNGE CUSHIONS.
THE FIRST TIME IT RAINED AFTER IT WAS PUT TOGETHER THE UNIT WAS FLOODED. THEY WOULD NOT REFUND MY MONEY NOR WOULD THEY REPLACE IT. THERE WARENTEE IS BOGUS.
BUYER BEWARE

10' x 7' Barn Door Shed BMS9000. Followed all instructions to specifications, including the foundation. Finshed product has warped panels on the 7' sections. Looks defective. Asked for ideas to help it look professional. The roof was very difficult to install. Sent pictures. Suncast said it was fine, that is served it's purpose. No customer support. They are not concerned with how is looks. So sorry we bought it.

Suncast BMS1250 Vertical Storage Shed
Outstanding product. Very well made. Easy assembly. Shelves are add-on and pricey. 10X the quality of Hyper Tough plastic 4-shelf Utility Cabinet.

Suncast will do anything in its power to no honor their warranty. We received a damaged roof panel in our purchase . So I was like...I'll purchase the panel...ok..fine..$33.77...then when it came time to check out...they want to charge $258 in shipping charges. Was on the phone and email back in forth for about month.. I cut the roof panel up....and put it in a box and sent it back to them, along with the rest of the damaged shed. Do yourself a favor and buy a Lifetime Shed. Better quality and better customer experience for sure. I will.nevsr own a Suncast anything again.

10’x7, shed is a nightmare. Wish we would seen reviews before buying. Looked good at Costco set up. We followed instructions on line with shed and with unit delivered. It a joke rafters are to long causing front and back walls to bow out. Floor has a gap( which we wanted solid floor and roof is not fitting. Contacted company of course it our fault not poor quality of precut pieces being wrong but foundation we have it on. However we followed these as included/online. Not to mention online directions and written ones not the same. Company not take accountability for messed up product. It took us two weeks to get together with help from others. Not should have been case. This taking apart four times and doing again.

I spent $400 on a SUNCAST SHED at Sam's. When I went to buy 3 modest plastic shelves the companies least costly SHIPPING FOR THEM is $91.00 !!! You can get them other places perhaps but their prices are hugely inflated AS WELL !!
Come On SUNCAST ......why do you have to rip off the consumer that just bought your product. THAT IS SO WRONG IN SO MANY DIFFERENT WAYS 😕 😐 😔 🙃

Good luck putting anything through warranty
Denied everything though u did everything correct. Shed falling apart at th front. Listen to all the reviews
Customer service is a joke.
Bad company will never buy anything from them again

BUYER BEWARE IS RIGHT! The only thing worse than Suncast products is their customer service and refusal to honour warranty. This company sells complete junk and offers warranty which they NEVER intend to honour. I bought a shed model BMS7790D and the 2 front corners have split already completely down to the ground. Having read other accounts this seems to be a common issue. The concrete pad I had made is 100% level and secure yet Suncast (as I expected) does anything and everything to get out of honouring their warranty and saying it was the customers fault. I have even offered to purchase the parts I need to fix this piece of crap and they are making it next to impossible to deal with them. STAY AWAY from Suncast products altogether. They are junk.

Deck box that I bought at Costco stopped working and the door would not stay open anymore, Hinge plungers were super cheap and claimed 10 years of use and demanded. I have a receipt in order to get some new plungers. Highly recommended.

Update May13th: **After hours of placing calls, a few more emails, we finally received a lid replacement for our deck box. This update is to make sure I was transparent and all the facts were detailed here for this review.
Suncast reply- “I have reviewed your claim and determined that we can send a one-time complimentary order for the following parts:
Lid panel-0B00608E4.” It was mentioned further down in the email that this was NOT covered under warranty, just a courtesy:)
My stubborn persistence paid off, but let’s be honest it shouldn’t be this hard or stressful to have your product warranty honored. Regretfully I still will not buy another Suncast product after this experience.**

The hardware on the lid of our 200 Gallon deck box detached and does not allow the lid to close properly. After only owning this for 1.5 years I contacted customer service to replace under the “10 year warranty” and their response was a complete joke. The explanation was, by having a deck box within a 1+ mile radius of a window we caused the damage and therefore it was our fault. Here is only part of the email: “Unfortunately, due to the multiple factors involved and the 1+ mile range at which low-e windows can cause damage, Suncast is unable to provide guidance on placement which would prevent such damage. Please contact your local building inspectors office who may be able to assist with locating nearby low-e sources which can assist you in the placement of your Suncast products. Per your product's warranty terms, the user is responsible for protecting the product from damage in this situation.”

So something you buy for your home cannot be near your home?? It was also explained to them that the deck box was under protective cover and not near a window, but one mile??

This company WILL NOT honor your warranty and any damage from defects or shoddy parts will be treated as if the customer caused the problem. This is the first company that I’ve seen to be this dishonest.

Such a shame a company with the word “SUN” in their name could send a response that this “deck” box cannot be placed within A MILE of a typical window for fear of sun reflection damage.
Will never buy another product and I’d implore you to do the same.

We bought Craftsman shed # CMXRSSC7750 in July 2021, and placed on a flat, concrete pad.
Recently the front vertical corner sections have split. I'm using gorilla tape to keep it together. I was directed by Craftsman to contact Suncast for resolution. Today I filed my request for consideration.

Your warranty is a scam and your products are garbage.