Suncast Omdömen 110

Trying to order a replacement liner for a cooler, the part is $20 and the shipping is $32, its a piece of plastic cant weigh more than a pound..... id rather buy a different brand, thanks for the landfill

I bought a shed at Costco and paid $1,000. I assembled the shed and the roof panels were warped (the last pieces to go on). At this point I had spend about 10 hours assembling it and Didn't want to spend that much time taking it apart and returning it. I had to use my own screws, clamps and caulking to seal the defective roof that still didn't fit properly. I called the company and gave them options of sending a totally new kit and paying someone to assemble it or giving me a partial refund. They refused both options and offered to send me my choice of 1 item, such as a wall shovel holder, a part that probably costs them $5 to make. I asked them to send me 4 sleeves instead, they declined. Terrible defective product, terrible customer service. Very bad for a company that advertises Made in America and is competing with China. I should have bought Made in China.

Will never buy another suncast product!! Had some hail damage on the roof, contacted suncast cast for replacement panels. The cost was not to bad but the shipping was unreal!! $260 to ship 2 plastic panels is RIDICULOUS!! not to mention the quality of the shed. After about 2 years the screws that hold the metal plates were coming out with the plastic still attached. I wouldn't recommend this product to my worst enemy. Thanks for nothing Sucast!!

I needed a small replacement part. When I called I was told the price was $9.33. With shipping (within the U.S.) - $37! They insisted this was the most cost-effective method and would not offer an alternative way.

I will never purchase a suncast shed ever nor do I recommend anyone to purchase one. Not only are their materials cheap and not lasting, their customer service is severely lacking! One storm took off the roof with the screws attached, headers were ripped off, metal frame was bent and is not repairable. My $100 Amazon metal shed is more durable. It was just too small.

Was trying to purchase a wear strip for a shovel/pusher that cost $1.38 and they want to charge $25 to ship it. I could buy a new shovel for that. Guess I'll try to find some metal and make my own wear strip.

I am writing to express my significant dissatisfaction with the customer service provided by Suncast. I recently purchased a storage shed from Costco, which was delivered to my residence without issue. However, upon attempting to assemble the unit, I discovered that one of the doors exhibited a manufacturing defect, specifically a melted area at the top.

Upon contacting Suncast to address this matter, I was requested to submit all relevant documentation. Following my initial submission, I received an email indicating that the receipt could not be opened, necessitating a resubmission. I complied with this request. Subsequently, I received another email requesting a further resubmission, this time including a photograph of the QR code located on the door. After providing this information, I was informed that the receipt remained unviewable and that I would need to resubmit it once more. Furthermore, it was suggested that a replacement door might not even be provided, which I found to be exceedingly frustrating.

As a result of these persistent issues, I am now in possession of a $550 shed with a defective door. Given the unresponsiveness and apparent unwillingness of Suncast to support their product, I have decided to return the shed to Costco. I would not recommend Suncast products to others.

My suncast reel was leaking and when I was trying to unwind part of the hose it exploded into my face giving me a compression type cut on my forehead and two black eyes. But for the grace of God, I did not end up with an eye injury or broken nose. It must have built up pressure from the water leak and the hot sun making it the equivalent of a pressure cooker.

The "In-Tube / Out Tube" broke on my Suncast Hose Mobile after several years of use. I wrote to the company and submitted the information about the product and pics of the broken part. They responded quickly and indicated that the replacement part was on the way. Part received quickly with installation instructions. They also have a video at the "You Tube" web site which was had detail instruction which proved to be very helpful. Overall I am very satisfied with the customer service provided.

Their instructions are not clear and concise. Would not recommend their products!

this is the second snow shovel that i have purchased from them where the plastic part of the shovel has cracked where it is attached to the pole. 2 shovels with the exact same crack and they will not admit a problem or take care of the customer. Do NOT buy any of their cheaply built stuff.

Bought the sun cast Everett 3x6 shed. Roof would not go on. The tabs wouldn’t slid in and click so wouldn’t lay flat like it’s supposed to. Roof molding was obviously off- pieces not lining up. Will have to Jimmy rig it by trying to screw down and will have to caulk to waterproof. Very disappointed in the quality of this with pieces not fitting properly. Won’t by from this company again.

Our first deck box lasted 10 years. We ordered the same one different color and the right side door broke off. I ordered the cheap plastic bracket from the company. They said I could only have 5. 4 replacements broke in 2 days. We Jerry rigged the door with a metal bracket to keep the cheap plastic door hanging bracket from breaking.

Now the right side hydraulic lift mechanism screws tore thru the plastic leaving the door setting 3 inches above the frame allowing snow and bugs to accumulate.

Quality of the latest and greatest is not worth the money. Never again will I buy from this company. A replacement box is appreciated due to the poor quality. I take care of my stuff and don’t mistreat it. Customer service please respond.

Suncast will not honor their warranty. Their plastic sheds will melt in the sun and be useless. Do not purchase their products and you have been warned

So I bought a 10x14 shed. In the box was a list of shed accessories. I needed a shelf so I bought two for $52. They don’t fit or work with the shed. The brochure was misleading. I called Suncast Corporation and they said, “oh you are right, but you should have checked the website for shelf compatibility. I asked to return them and for Suncast to send a label. They said, “we don’t do that you have to ship it yourself”. I went to UPS and it would cost $250 to ship the $52 shelves. I called Suncast and they said, “normally we would also charge a 15% restocking fee, but we will waive that when you send this back”. I tried to explain if I throw these in the garbage it costs $52. If I send them back it costs me $302. They said, “but we will waive the restocking fee!” Unbelievable. Be careful what you buy. They treat you as a customer on the purchase, not the return.

Purchased a Suncast hose reel in April of 2025. Used the unit with a 50 foot hose for about 2 months before experiencing an issue. The unit completely fell apart. Contacted Suncast and they stated the damage was NOT covered under warrantee. Therefore expect a hose reel from Suncast to last about 2-3 months before completely breaking.

Very disappointing quality of product and customer service. They claimed the bin would keep wildlife out of our garbage for sure when we were looking at buying it (that was our main concern) but sure enough racoons had no problem getting in and when I approached the company about it they blamed the racoons! They completely ignored the videos I sent them showing the manufacturing defect the units have... stay away from this brand in you want your garbage or contents left alone at night.

Dont buy a shed from suncast or you will have problems for real!

Another company that has an office in the US but makes cheap junk in China and still charges premium prices. Bought 2 hose reel carts. Missing pieces in the package. Suncast can't provide the missing parts. (Because the parts are in China, no doubt. ) (and the production run on this item is over.) They expect me to drive 45 min back into town and back to return/exchange the product at the store from which I bought them.

I saw a new shed cabana come out last year at the end of the summer in Costco Lowe’s. It was 999 less than a year later they wanna charge $2000. This company should be ashamed of themselves for allowing it double the price I don’t think the shed has the bird flu. I think they’re just completely taking advantage of us now so sad will not purchase a thing from them.!!!!!!!!