Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I am extremely disappointed with the way this company treats its customers. I ordered a PSVITA on February 2026, and today is April 15, 2026 — the order has been stuck in the packing stage for nea... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

I ordered 512GB PS Vita OLED and I'm generally satisfied with my purchase. Looks basically like new I found only one micro scratch on dpad plastic housing. The only thing that I don't like are Trigger... Se mer

Betygsatt 5 av 5 stjärnor

Bought a PS Vita oled with games installed and it's been amazing. I also just ordered a original Gameboy but haven't received it yet. But Abdul in customer service apologized for for the delay saying... Se mer

Betygsatt 5 av 5 stjärnor

The experience I watched a YouTube video and found people reviewing Sumo shop store. So I tried a Ps vita system 1000. Shipping was A+ console showed packed really tight and neat unboxing was very goo... Se mer

Företagsinformation

  1. TV-spelsbutik

Skrivet av företaget

Welcome to SumoShopStore, your one-stop shop for premium refurbished gaming consoles and accessories. With over six years of experience in the industry, we are passionate about providing high-quality, upgraded gaming products that bring nostalgia to life and enhance modern gaming experiences. Our goal is to ensure every customer enjoys the magic of gaming—whether they're reliving their favorite childhood moments or exploring the latest innovations. We strive to make gaming accessible, fun, and unforgettable for everyone. Our products are crafted with care, focusing on quality and the joy of gaming. For content creators and influencers, we also offer collaboration opportunities through our rewards program, providing commissions and exclusive discounts to help bring our vision to more gaming enthusiasts.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

167 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 37 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Stay Away From This Company!

Stay away from this company! They are very unprofessional and will sell you a handheld console that will not even last 90 days without giving you serious issues, such as glitching out and not powering on. They advertise that the internals are replaced with new parts, but this is a lie. You will only receive new cosmetic parts and a screen. Also, their customer service is the worst! Don't waste your time or money!

4 augusti 2025
Omdöme utan inbjudan
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Reese,

Thank you for your review. We confirmed that your order was placed over 16 months ago, which is far outside of our 30-day warranty period. While every refurbished console we sell is tested and covered under that warranty, we cannot take responsibility for how a device is handled or maintained by the customer so long after the coverage has expired.

If you’d like, you’re welcome to reach out through our Contact Us page
with a short video of the issue, and our team can provide troubleshooting guidance. However, replacements or refunds are only available within the warranty window.

Betygsatt 5 av 5 stjärnor

Worth the wait!

It’s a long wait about a month and a half but it’s totally worth it. It’s like it’s brand new. I’ll be playing it non stop to check if everything is all right but so far I’m truly enjoying it and it’s as if I’ve been transported back to my childhood. Also worth every penny! It’s packaged well, it comes with a sleeve, screen, crystal clear cover, and zipped up case and everything is packaged in a box with a dust sleeve! Truly packaged with great care and super excited to play!!

14 augusti 2025
Omdöme utan inbjudan
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Autumn, thanks so much for your kind words! 😊 We’re so glad the wait was worth it and that you’re enjoying it just like new. Have a great time playing! 🎮

Betygsatt 5 av 5 stjärnor

Very happy

Very happy, got my order exactly as promised

21 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Thanks, Mo! We’re so glad your order arrived just as promised. Enjoy! 🎮

Betygsatt 3 av 5 stjärnor

I don't know how to access the games

I don't know how to access the games. I thought it came preloaded with games and that it was going to plug and play but there's nothing on any of the channels. I'm not sure if I am supposed to figure it out or the system is broken. Plus there are no instructions on how to access it. As of right now I would not recommend this system to anybody. It's still just a brick that boots up and does nothing. What step am I missing? Where's the email that you said you were going to send with the missing step instructions?

8 augusti 2025
Omdöme utan inbjudan
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Ken, we’re sorry for the confusion. Your system does come ready to play — it sounds like there may just be a setup step missing. Our support team has reached out via email to help you. Once set up, it should be plug-and-play.

Betygsatt 5 av 5 stjärnor

Overall great experience

Overall great experience. The Wii arrived with more than 100+ games and 100+ Gamecube games. Controllers are ok quality but everything runs perfect. Besides the FAT fee I had to pay to import this from China to the US due to the new tariffs eveything was smooth. Thank you!

9 augusti 2025
Omdöme utan inbjudan
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Priscox, thanks for your feedback! We’re glad you’re enjoying the Wii and the huge game library. We appreciate your understanding about the import fees—happy to hear everything else was smooth. Enjoy the games! 🎮

Betygsatt 4 av 5 stjärnor

It took way more time to arrive than…

It took way more time to arrive than what they said on their site like over a week more so I didn't have it on vacation as I wanted.
The Vita itself looks good no scratches on the back or the front but the silver trim around does not sit right at the power button so I'll have to open the console myself and fix that. In the box I got everything as advertised and the screen protector was really good quality.
The console it's good enough for somebody who just wants to play and nothing else but for me because I want more homebrew apps and games and other ports too it doesn't really work like the Vita Db Downloader does not work and I get a looooot of error codes from the first time I started the console and especially after I connected it to network.
But shortly im happy with the console but for the money it could have been a little better.

22 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Filip, thank you for your detailed feedback. We’re glad you’re happy with the console’s condition and accessories, but we’re sorry for the shipping delay and any frustration with the trim and software compatibility. We’ll use your feedback to improve our process and quality checks. If you need help with the errors, our support team is here to assist.

Betygsatt 5 av 5 stjärnor

Very good products

22 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Panya, thank you for your kind words! We’re so glad you’re happy with our products and appreciate you taking the time to share your feedback.

Betygsatt 4 av 5 stjärnor

everything is really good so far only…

everything is really good so far only thing is it won’t let me play the simpsons game

22 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Daniel, thank you for your feedback! We’re glad to hear you’re enjoying everything so far. Sorry to hear about the issue with The Simpsons game — please reach out to our support team and we’ll be happy to help you get it working.

Betygsatt 5 av 5 stjärnor

Sumo Shop Store continues to deliver…

Sumo Shop Store continues to deliver excellent customer service matched by the great quality products they provide. I will continue to champion their services to gamers all over the world!

21 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Dante, thank you so much for your kind words and continued support! We’re thrilled to hear you’re happy with both our products and customer service — we truly appreciate you championing us to gamers worldwide.

Betygsatt 5 av 5 stjärnor

Quality

Ps vita came in great condition was basically new and it didn’t heat up when I was playing demanding games just switched the cpu a little higher with the vita shell it has installed and it was running like a little beast I got the TB version and wow this device will last me a lifetime this is worth the price

21 juli 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Fernando, thank you for the amazing review! We’re thrilled to hear your PS Vita arrived in top condition and is performing like a beast — especially with the 1TB version. Enjoy, and here’s to many years of great gaming!

Betygsatt 5 av 5 stjärnor

Very nice console

Fast shipping, good product with many accessories!

18 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Puno, thank you for the great review! We’re glad you enjoyed the fast shipping and that your console with all the accessories met your expectations. Enjoy your gaming!

Betygsatt 3 av 5 stjärnor

A Disappointing Experience

I bought handhelds from your store over the past year , but honestly you raised the price and lowered the quality.
My vita came with a broken R trigger , and after a day or 2 of what i thought was a smudge on the screen turned out to be dark spots in the right lower side of the screen..
Not to mention it no longer came in it's original box , and it came very late.
I was very disappointed..!

18 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Abdullah, we’re truly sorry to hear about your experience. This is not the level of quality or service we aim to provide. Please reach out to our support team so we can address the issues with your console and make things right. We appreciate your past support and will work hard to regain your trust.

Betygsatt 1 av 5 stjärnor

Never got my order

Never got my order. Been almost 2 months and still nothing. Contacted support and they said the address was wrong even tho it was right.

18 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Daniel, we’re sorry for the confusion and frustration. According to USPS tracking, your order was delivered to your parcel locker on July 14, 2025. If you haven’t already, please check with your local post office or parcel locker for retrieval. Our support team is also happy to assist in locating your package.

Betygsatt 5 av 5 stjärnor

Very good ps vita

Very good ps vita

19 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Nathan, thank you for the great review! We’re glad you’re enjoying your PS Vita — happy gaming!

Betygsatt 1 av 5 stjärnor

Refused to honor their exchange policy…

Refused to honor their exchange policy with my defective PS Vita purchase. I followed all guidelines they walked me through and once the unit was bricked they stopped responding. The unit never worked as promised/designed, and the only reason why it’s unusable now is due to their instructions/guidance to fix the analog drift I was experiencing. Don’t do business with this shady company.

2 maj 2025
Omdöme utan inbjudan
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Gabriel, we’re sorry to hear about your experience and understand your frustration. We always aim to honor our exchange policy when products are found to be defective within the covered terms. Our support team followed troubleshooting steps to help with the analog drift, and we’d like to review your case again to see how we can resolve this for you. Please contact us directly so we can work toward a solution.

Betygsatt 1 av 5 stjärnor

The product was good in the beginning…

The product was good in the beginning but then it was giving me issues and communicating with the shop was a bit of a hassle because I'm not getting responses right away or at the earliest convenience even when I'm requesting to return the product. I wish the product had a better variety of games or at least away for you to download what you want and the device does not last the 8 hours that was mentioned on the website

18 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Christian, we’re sorry to hear about the issues you’ve experienced. This isn’t the level of quality or support we aim to provide, and we regret that our response times caused you frustration. We appreciate your feedback on game variety and battery life, and will take it into consideration for future improvements. Please reach out to our support team again so we can work toward a resolution for your order.

Betygsatt 5 av 5 stjärnor

Just amazed how much effort went into…

Just amazed how much effort went into making this Vita look and play perfectly and all the extra touches case,cover,glass screen protector etc...... game selection very impressive as well (maybe an all Vita game model in the future??) I recommend anyone looking for perfection get the Sumo Shop Store version

18 juni 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi there, thank you for such an amazing review! We’re thrilled you’re enjoying your PS Vita and all the extra touches we’ve included. Your suggestion is noted — we’ll definitely keep it in mind for the future. Happy gaming!

Betygsatt 5 av 5 stjärnor

The controller literally got stick…

The controller literally got stick drift after they said it was Hall effect don’t buy shitty and overpriced (Update: Customer service has been very helpful and they are offering to replace my controller even after the 30 days. I will see what happens if I receive a new controller🤞. Thanks Abdul from customer service.

19 maj 2025
Logotyp för SumoShopStore

Svar från SumoShopStore

Hi Myles, if there is any issue with your order, you may contact our customer service and we will help you with any issue. We have a 30-day warranty on all our products.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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