I sent an enquiry message very late via their website about the cool box we were interested in & they responded the same night. We were very impressed with the speed of their response that we purchase... Se mer
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Order process faultless and easy. Subcold Pro 10L Mini Fridge. Worked perfectly out of the box and cooled 10 small cans quicker than expected, impressive. Delivery was quicker that promised. Full mar... Se mer
Ordering from the website is very straightforward, you are kept updated on the delivery status. The only negative is it takes a few weeks for your item to arrive. But this isn’t an issue on this occ... Se mer
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Ordering was simple & straightforward. Excellent communication & delivery. Happy with the beer fridge which has just arrived however disappointed with the plug lead length shown as 1... Se mer
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Företagsinformation
Skrivet av företaget
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Kontaktuppgifter
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Storbritannien
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Drink Fridge
I placed my order for a drink fridge. It was sent out within a couple of days. I was kept informed of the delivery and which company would be delivering my fridge. It was very well packaged. The delivery company were very helpful. I am very happy with the fridge and service I have received.
1 september 2026
Svar från Subcold
Dear Alison,
Thank you for your lovely review! We’re really pleased to hear you were kept well informed throughout the delivery process and that your drinks fridge arrived securely packaged.
It’s great to know you’re happy with both the fridge and the service you received. We really appreciate you choosing Subcold and hope you enjoy keeping your drinks perfectly chilled ❄️🥤
Best Wishes, Subcold Team
Wow just don’t use…..really.
Wow, just don’t use.
Received a Mini fridge in good time but totally damaged. Door off plastic pieces in the bottom and didn’t turn on. Not the delivery company the packaging inside the box was missing or what was there was damaged.
Customer services were like hitting a wall and only interested in the return and telling me it would take 10 days. 3 phone calls to find a solution which was buy another fridge on the internet and wait the refund……. Wow what a great British company. Sad thing is I have used them before but never again.
4 september 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Darren,
We’re sorry the fridge arrived damaged and understand how disappointing this must have been.
Our Customer Service team responded promptly and offered a return and full refund for the damaged item. As the same model was unfortunately unavailable from our refurbished stock, we were unable to offer a direct refurbished replacement. When you discussed purchasing another item, our team also offered an additional 5% discount code towards a replacement as an additional gesture.
We appreciate that this was not the resolution you were hoping for, particularly as you were seeking a further discount of a minimum of 10%+. However, we do feel our team provided the available resolution and assistance throughout your enquiries, including responding promptly on each occasion of multiple messages and phone calls.
We’re disappointed to hear that your previous positive experience with Subcold has been overshadowed by this situation, but we remain committed to handling returns and refunds fairly and consistently in line with company policy.
We hope you find a replacement fridge for your daughter for her university studies and sorry we can’t meet your specific needs on this occasion.
Best Wishes,
Subcold Team
Brilliant.
1 april 2026
Svar från Subcold
Dear Customer,
Thank you for the brilliant feedback! We really appreciate you taking the time to leave us a review and are delighted you’re happy with your Subcold experience. 😊
Best Wishes,
Subcold Team
Svar från Subcold
Dear Customer,
Thank you for your review! We’re delighted to hear that you were pleased with the quick service from ordering through to delivery. We really appreciate your feedback and hope you enjoy your Subcold product.
Best Wishes,
Subcold Team
Svar från Subcold
Dear Tessa,
Thank you so much for your lovely feedback! We’re really pleased to hear that ordering was quick and easy and that everything went smoothly with your delivery. We really appreciate you choosing Subcold and hope you’re enjoying your purchase!
Best Wishes,
Subcold Team
Good size
Good size. I brought this Table Top mini Fridge because it states that it is quite. It's not as quite as I was hoping for. Does keep things super cold. Just the on and off noise can be off putting. I wanted it for my bedroom but, having to put it in hallway. You still here the noise. Wish it was quieter.
28 augusti 2026
Svar från Subcold
Dear Customer,
Thank you for sharing your experience with us. We’re glad to hear you’re happy with the size of your mini fridge and that it’s keeping everything super cold ❄️.
We’re sorry, though, that the operating noise is more noticeable than you expected, especially as you’d hoped to use it in your bedroom. This can sometimes happen with compressor fridges when sensitive to low noise environments
Best Wishes,
Subcold Team
Great mini fridge
Easy to order on the website and mini fridge arrived on time, well packed and worked as described.
25 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Jan,
Thank you so much for the lovely review! We’re really pleased to hear you found ordering through our website nice and easy, and that your mini fridge arrived safely, well packed and working just as expected. We hope you enjoy keeping your favourites perfectly chilled! ❄️😊
Best Wishes,
Subcold Team
Really quick delivery and great ‘beer…
Really quick delivery and great ‘beer fridge’ sits beautifully in our laundry.
24 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
Thanks so much for the great review! We’re delighted to hear everything arrived quickly and that your new beer fridge has found the perfect spot in your laundry. Here’s to plenty of perfectly chilled beers! 🍺❄️
Best Wishes,
Subcold Team
Subcold Integra60 Integrated…
Ordered a Subcold Integra60 Integrated 2 in 1 Drinks & Wine Cooler
Delivered in no time at all
Fits perfectly into our new garden room
Does exactly what it should do - keeps the drinks cold 🥶
One minor issue:
- had to swap door so hinges on left
Difficult to get to screws
Difficult to get the plastic blanks out - got there in the end with Google and a hairdryer
Perhaps the boffins in the lab can tweak the hinge design
An official “How to” You Tube tutorial would be helpful as the written instructions for changing the door aren’t very detailed
Otherwise an outstanding product 👍👍
30 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
Thank you so much for the detailed review! We’re delighted to hear your Integra60 fits perfectly into your new garden room and, most importantly, is keeping the drinks nice and cold 🥶❄️.
We really appreciate your feedback about swapping the door hinges too. It’s great that you got there in the end, but we completely understand how clearer instructions and a helpful “How to” video could make the process much easier. We’ll certainly take your comments on board as valuable product feedback.
We hope you enjoy your new garden room and plenty of perfectly chilled drinks!
Best Wishes,
Subcold Team
Very satisfied so far
My 10L Pro arrived promptly & very well-packaged. The instructions are very clear & everything worked as described. I've yet to use it in a real world setting but am very pleased so far 🙂.
21 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Beverly,
Thank you so much for your lovely feedback! We’re really pleased to hear your 10L Pro arrived promptly and well packaged, and that you found the instructions clear and easy to follow. It’s great to know everything is working just as expected so far 🙂.
We hope it serves you brilliantly when you put it to the test in the real world!
Best Wishes,
Subcold Team
Very disappointed
Very disappointed with our Subcold Super 85. It's almost impossible to swap hinges without damaging the fridge as the instructions are totally useless (and incorrect). Had hoped for both a Youtube tutorial and spare parts to replace the damaged parts. Also the configuration of shelves is very limited and the bottom shelf does not line up with the top of the condenser. Also the internal diagram on the Subcold website is incomplete as there is a fan at the middle top of the internal compartment which further restricts storage All in all a waste of £230!
29 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your Subcold Super 85.
What you’ve described regarding changing the hinges and the resulting damage is certainly unusual, and we apologise that the instructions did not provide the clarity you needed. We also appreciate your comments regarding the shelving configuration, internal fan placement and the information shown on our website.
We’d like the opportunity to look into this further and see how we can assist with the damaged parts and any other concerns you have. Please email our customer support team with your order details and, if possible, some photos of the affected areas so we can review this properly.
Best Wishes,
Subcold Team
Fast delivery very happy with product
6 augusti 2026
Svar från Subcold
Dear Customer,
Thank you for your lovely review! We’re really pleased to hear your order arrived quickly and that you’re happy with your Subcold product.
We really appreciate your support and hope you enjoy it for a long time to come.
Best Wishes,
Subcold Team
Perfect experience from start to…
Perfect experience from start to finish. So good to be able to purchase a British made product! Well done and keep going!
4 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
Thank you so much for your fantastic review! We’re delighted to hear you had a perfect experience from start to finish and really appreciate your support for a British brand.
Your kind words mean a lot to the whole team — thank you for choosing Subcold!
Best Wishes,
Subcold Team
In regards to the response regarding my…
In regards to the response regarding my items not delivered. It was not delivered to my neighbour. It has not been located. I do not have it. This is a lie. DPD were notified there was no nominated safe space. Bad service is one thing - but lying is completely unacceptable. No one is obligated to chase thugs down to retrieve parcels. I requested you collect it on multiple occasions amd you chose not to. I will spend the rest of my Amber making sure this never happens to another person again. This whole loss has been mind blowing.
20 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
We’re sorry to see that you remain dissatisfied and have chosen to leave a second review regarding the same matter.
As previously advised, the information provided to us by DPD confirms that the parcel was delivered. Our response was based on the courier’s delivery records and was not intended to mislead you in any way.
We fully appreciate that you dispute the delivery circumstances; however, we can only respond based on the tracking information and evidence supplied to us by the courier.
If you have any further information that you feel has not yet been considered, please contact our customer service team directly so it can be reviewed alongside the existing case.
Best Wishes,
Subcold Team
All at subcold big thanks
All at subcold are fantastic gang.
had unfortunate accident with my beer fridge door where I placed a large bottle of wine in the fridge which didn’t fit and subsequently broke the glass door.
I contacted subcold though there web site saying had broken the door and within hours thy had got back with the price of a new door i agreed and within 24hours it was with me.
Thanks again
20 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Dave,
Thank you so much for the brilliant review! We’re really pleased our team could get back to you quickly and arrange a replacement door without any fuss.
Accidents happen, and it’s great to hear we were able to help get your beer fridge back up and running so quickly 🍺❄️
We really appreciate your kind words and support.
Best Wishes,
Subcold Team
Excellent
Bought this small fridge for my husband who is in a care home. It is doing a wonderful job keeping his sweets and snacks chilled. It is a really good idea being able to lock it although I am not currently using it. The fridge arrived when I was told it would arrive and the comms throughout was very good.
28 juli 2026
Svar från Subcold
Dear Sue,
Thank you for your lovely review. We’re so pleased to hear the fridge is doing a wonderful job keeping your husband’s sweets and snacks nicely chilled ❄️
It’s also great to know you find the lockable feature useful, and that everything went smoothly with the arrival and communication throughout. We really appreciate you taking the time to share your experience with us.
Best Wishes,
Subcold Team
Amazing customer service
Amazing customer service from this company. If you have any problems with the product, you can rely on the fact that they will respond promptly and do everything they can to help you and will replace the product if necessary. I would definitely buy from them again as good customer service is rare.
19 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Joanna,
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our customer service team and that you felt well supported when you needed help.
Providing prompt, helpful assistance is very important to us, so your feedback really means a lot. We’re also very pleased to hear you’d be happy to shop with Subcold again.
Best Wishes, Subcold Team
Great Customer experience
No trouble, no problems in fact no hassle, everything as I expected and as it should be. Top marks SubCold. Glad I chose you.
6 augusti 2026
Svar från Subcold
Dear Steve,
Thank you for the fantastic feedback! We’re really pleased to hear everything went smoothly and exactly as expected, with no trouble or hassle along the way.
It’s great to know you’re glad you chose Subcold, and we really appreciate the top marks and your support.
Best Wishes, Subcold Team
I ordered a Wine Cooling Fridge through…
I ordered a Wine Cooling Fridge through Amazon, which arrived damaged on 22nd July 2026. Following the Amazon return process and using their label, I returned the item to Subcold, but I had to pay for. I then spoke to Subcold about the return costs; they told me there was a different Subcold process for returning goods. But that the issue would be resolved and to send the posting and tracking receipt. This was on the 23rd July, and to date I haven't seen a refund for the damaged items or the postage. Very shoddy behaviour.
22 juli 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Customer,
We’re sorry to read your review. Unfortunately, you have not included any order details, reference numbers, or other information that would allow us to identify your purchase or investigate what has happened.
As your order was placed through Amazon, returns are handled in accordance with Amazon’s returns process and policies. This includes the return method and any applicable return postage arrangements. Without the relevant order and correspondence details, we are unable to comment on the specific circumstances of your return or establish what communication may have taken place.
Please contact our customer service team directly with your Amazon order number, return tracking details, and copies of any relevant correspondence so that the matter can be looked into properly.
Best Wishes,
Subcold Team
No issue
No issue; delivery was good, prompt, and the product looked good - yet to switch on, though
14 augusti 2026
Omdöme utan inbjudan
Svar från Subcold
Dear Peter,
Thank you for your feedback. We’re pleased to hear everything arrived promptly and that you’re happy with the look of the product so far.
We hope you’re just as pleased once you’ve had the chance to switch it on and put it to use. Thanks for choosing Subcold!
Best Wishes, Subcold Team
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