Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... Se mer
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... Se mer
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... Se mer
Företagsinformation
Skrivet av företaget
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
Kontaktuppgifter
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, Storbritannien
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3,5
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I needed a flight for the following day…
I needed a flight for the following day and SU UK had the cheapest fare so I booked it through them. After making the payment I received an email confirmation but not the eTicket nor the airline reference. I called the costumer number and they sent the eTicket as well as my receipt immediately. The lady at the other end of the line was very pleasant and knew how to sort out the problem.
To improve the system, eTickets should automatically be sent with the confirmation email and customers should not wait “up to seven days” as the confirmation email states.
11 mars 2025
It was a Excellent
12 mars 2025
ZERO STARS
I give them zero stars! They are not considerate of thier customers. They like to take money but don't like to return it.
I do not recommend anyone purchasing through StudentUniverse ever!
If you thinking of paying extra for protection plans, PLEASE DONT as it means nothing to them.
I have been calling for a week now, and they haven't solved my situation. Now I have called them on my 6th day and they been playing games for more than an hour and half and still not refunding my full amount even after a protection plans.
I did not appreciate their help!
26 februari 2025
Svar från StudentUniverse UK
Hi Monica, thanks for your review. In order to utilise your protection plan you need to open your confirmation and click on the relevant link. From there you can fill in the application and hopefully be approved in a reality quick amount of time. If you have issues with this please let us know. Thanks, Brad
Inefiicient customer service
Inefiicient customer service. The problem is I booked the flight in hurry and way sure that I would not need any change. Later we have got an emergency, I have reached out to them to change it at any cost, they keep denying you can either fly through the same or just waste the money. The team is not problem solving the issue here. I was explaining things happen out of control, what is the solution here now, they keep repeating just fly, very ignorant way of solving problems.
1 mars 2025
Svar från StudentUniverse UK
Hi Mr Radha, thanks for your review. I can see that you wished to change your flight but unfortunately the fare rules deemed this as non-changeable and non-refundable. Unfortunately we have no control over the airline fare conditions which are agreed to at the time of booking. Sorry we were unable to help this time. Kind regards, Brad
So far
So far, so good - nay, great. Purchasing the ticket was a breeze and the price was terrific. Have yet to use ticket so can't yet evaluate that piece of the experience.
3 mars 2025
Great service
The price was the best I found and everything was sorted properly. Easy process and great value. I will definitely look to use this service again if available and the price remains unbeatable.
28 februari 2025
Is a legitimate travel agency website…
Is a legitimate travel agency website but poor communication
27 februari 2025
Poor and terrible service
Poor and terrible service. You refused to refund me...I requested a cancellation in 24 hrs.
25 februari 2025
I wish they didn't get rid of accounts
I wish they didn't get rid of accounts. I don't like that there is no way for me to see my flight other than the email they sent
23 februari 2025
Very competitive fares
26 februari 2025
efficent
Something that this company is doing well is that it is an efficient site, and cost friendly.
26 februari 2025
Very helpful
Took a while but they assure me they have resolved my problem. Than you.
21 februari 2025
no response after I wanted to double…
no response after I wanted to double check with my passenger name
21 februari 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.