Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... Se mer
Företaget har svarat
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... Se mer
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... Se mer
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... Se mer
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I paid for two flights for my wife and myself one to Singapore & then on to Australia
having checked my bank statement they had overcharged me £300 on one ticket & £58 on another
Tried getting in touch to sort out couldn’t get to speak to anyone an absolute nightmare
Just as well I paid by credit card
Terrible experience
She was patient and polite. But she could not resolve the problem completely.
Because of our experience the first time was with no issues and complications, we booked a trip through student universe again. Plus I was able to get affordable price too.
Easy to use and great prices. This site is not just for students, anyone can use it!
The experience was simple, had the destinations I needed, flights I needed.....bing, bang, boom!!! So easy! Thank you!
I heard of student universe from my sister. I was about to book a ticket and I needed the cheapest ticket I could find. Using the student universe app it was so easy and fast I got my ticket number and everything the day of which makes me really happy, I’ll let y’all know how it goes when I travel.
This is my first time ever booking an International flight to Germany, the reason why that I booked with Student Universe is because one I am a College student and 2nd is even though I am a college student as a 35 year old, I wanted to get a round trip to visit my sister, niece and my entire bonus family for a decent price, and I didn't want to over pay for a round trip and my former step-dad helped me and let me use his card when my card was not working because of security reasons. I am just happy with the price I paid, and it wasn't too much after I saw the total price. But I did realize an error that the cardholder's name was wrong and wasn't my former stepdad's name on it when I typed it right that was on the card.
Do not use Student Universe. Book directly with the airline. I booked a RT ticket from the U.S. to South America. The system did not ask if I wanted to check luggage, nor did it allow me a full itinerary review before purchasing. Worse yet, the ticket was non-refundable and immediately unchangeable. Most airlines allow a 24 hour grace period. But no. With Student Universe, they don’t even give you credit for the airfare towards another flight. They literally wanted to charge me $100 fee from Student Universe, plus $300 fee from the airline, plus the full airfare for the new flight segment. That makes zero sense! No manager available. Even the rep agreed with me that this was ludicrous. Why would I pay $400 plus new airfare?!? Beyond frustrated, half my airfare is now forfeited. I will buy a return ticket directly from the airline. All the terms and conditions from Student Universe are an unreasonable one-way trap for consumers. Beware and stay away!

Svar från StudentUniverse UK
It was all fine until you issued the e -tickets. These do not match the order confirmation. I have contacted via your website to try and resolve but no response. Also your phone number is wrong

Svar från StudentUniverse UK
Booking and payment process very easy and fast BUT there were hidden fees, it was not made clear prior to payment that baggage is NOT included! And so now the flight ends up being more expensive that anyone else!
The booking process was simple and quick and the price offered saved us about 20%.
I have booked tickets for mumbai (Bom) to paris of British Airways, thereI purchased a ticket from your portal for travel from Mumbai (BOM) to Paris (CDG) on 10th February ,However, when I arrived at the airport to board my flight, I was denied boarding due to a UK transit visa requirement, as my flight had a layover in London Heathrow (LHR).
I was never informed of this visa requirement at the time of booking, and the ticket itself did not mention any such condition. Had I known about this, I would have never chosen this itinerary. Due to this oversight, I missed my flight and suffered significant financial losses, as all my hotel bookings and onward flight reservations were non-refundable.,also i have paid for refundable tickets fees of around 50$ for this tickets, if not refundable, why you have charged to me ???

Svar från StudentUniverse UK
I got a better deal for my flights and I got to choose my seats before going to checkout while I could not find out seats option on other platforms.
Flight confirmation was sent via email quickly.
I booked a flight with checked luggage included and when I arrive to the airport they say that my itinerary showed no checked luggage. I have put multiple complaints in customer service and I have received 0 help.
I’ve been trying to cancel a booking and the response has been terrible
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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